Excellent customer service with the two ladies who work at Uhaul West Utica,NY on Oriskany Blvd...
GREGORY L | First ImpressionsSelf Storage Units in Utica, NY, 13502
U-Haul Moving & Storage of West Utica
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U-Haul Moving & Storage of Utica
430 Lomond Pl, Utica, NY 13502 View Available Units2.4 miles from this location -
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244 Erie Blvd E, Rome, NY 13440 View Available Units11.7 miles from this location -
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7573 State Route 20, Waterville, NY 13480 View Available Units15.0 miles from this location -
Madison Line Storage Services
74 So. Main St, Earlville, NY 13332 View Available Units29.8 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Efficient and friendly staff, clean facility, convenient location.
Sabrina M | First ImpressionsI reserved a 5x10 unit online when I booked my truck. When I got to this location, after driving here from Maryland, I was told that the unit was unavailable and I could have two 5x5 units next to each other instead. This was not a reasonable accommodation for my situation. I had large furniture that wouldn’t fit in the smaller units and the staff was not helpful at all. In fact they were more concerned with me turning in the truck to the next family than helping me figure out how to get all of my belongings into a proper unit. The staff was rude and condescending to me, when uhaul was at fault for the situation I was in. I’ve never had such a horrible experience with uhaul. I’ve moved several times and it’s always been so easy. Until now. I had to throw out my couch, my bed frame, and probably damaged my mattress by stuffing it into the too small unit. I called customer service and got bounced around to multiple people that didn’t help me at all. I got no resolution, I lost my stuff, and I don’t ever want to use this company for my moving needs again. I’m making arrangements to move my belongings from the 2 units as soon as possible. This move has been a nightmare thanks to the poor experience with this storage location and staff. I wouldn’t recommend this to anyone. In fact, I’ll warn anyone that I can to do business elsewhere. Who knows how many other people have had relocation issues due to the poor policies of this storage facility.
VANESSA B | First ImpressionsUpon moving in I noticed that my storage unit was loaded with mice/ rodent excrement. I explained it to the staff and he was very friendly and came and swept it out. I would really prefer it to be disenfected before I move any of my belongings into the unit. Also there was no soap dispenser in the rest room. The cleanliness there is a concern.
Donato N | First ImpressionsOverall the building was fairly clean. Except for the lavatory it was filthy and looked as if it had not been maintained for a while.
donald s | First ImpressionsThe bathroom was not always clean. There were "at times" that I'd not use it due to this situation. Otherwise this ia a very well run U Haul location.
thomas s | Overall ExperienceI love the employees there
mary f | First ImpressionsVery respectful
mary H | Overall ExperienceI have used U-Haul in the past and the storage units, ok they are a bit small for the price. But whatcha gonna do…😂
victoria b | First Impressions