Customer Reviews for U-Haul Moving & Storage of West Warner Robins

Rating:

3.0

Uhaul attendant failed to answer phone numerous times. We asked for notifications when payment was due but we didn't receive any. We were only informed this week of another Uhaul we could make payments at. We had been told previously by that location that we could not make storage payments there

Rating:

1.0

No one is ever in the office. Rats ate through the ceiling of the storage unit and everything reeked of rat urine and there was rat poop EVERYWHERE. You can’t get a live person to answer the phone and assist. I will not rent from this business again.

Rating:

3.0

We came to the office at the N Houston Rd? or 301 Robins West location around 11:30ish a m and no one was there. We then went down to the main office on Watson Blvd. We wanted to see the units to decide what size we needed. We were told that the people who were in the office at N Houston? 301 Robins West location were at lunch. They called them and they said they were on the way there then. We went back to the N Houston 301 Robins West location and were finally able to talk to someone and look at the units. The hours on the door did not say they closed for lunch so that was kind of irritating.

Rating:

5.0

Great job.

Rating:

4.0

The young lady was very kind and friendly to me . She didn't show no fear me . But she have to keep on her toes at all times.

Rating:

5.0

Very safe place to be

Rating:

1.0

I had the worst customer service experience with U-Haul. I will never rent from you again.

Rating:

5.0

The staff were helpful and friendly. Canceling our rental unit was quick and easy.

Rating:

5.0

I LOVE the UHaul Staff!! Kristina, Sam and the Crew are fantastic!! The movers were AMAZING! They (Trey and JJ) were polite and professional. I'm very pleased with UHaul services.

Rating:

5.0

I no longer live in GA. Every accommodation was made to ease this move to new quarters for me and my belongings. Sam and Ashley reached out and went beyond customer service for me. We very much appreciate their efforts and care.

Rating:

1.0

I was told this month that I had 20 days to return to Georgia from Arizona where I hold a full time job as a single parent because uhaul had bought another building and were vacating the renters at the old site. Nothing was offered to help me to make that happen, no discount on a truck or anything for the inconvenience. I received a phone call from the manager stating there would be someone at the old facility to move my items to the new location. I flew in and it’s a good thing I rented a car to get around that city because boy, did I receive the run around! Nobody at the facility.. at all! I had to go to another uhaul and of course that poor lady had no idea of my situation. There were three other customers all upset about reserving trucks/ equipment and nothing was available! The poor worker looked so stressed and called the manager due to my situation and the customer prior. I was told a few calls had to be made and to wait. Meanwhile, time is ticking as I have a flight to catch in a few hours and this city is about an hour and a half from the airport. Then, I was told “ okay ma’am, the manager said to go over to the old location and they will meet you there. AGAIN, no one was there for about 20 minutes. A white short bed truck ( not marked with any Uhaul signage and the driver was in regular clothes) pulled in. He said he was there to move me and he didn’t have the code to get into the storage and AGAIN I am waiting! This’ll I asked why he was alone and if he was expecting to move my items in only his truck. He said there are no uhaul trucks available! He said he’s waiting on the manager to come so we can get into the storage. 20 minutes later some young man comes in a mini suv to open the storage with the code and leaves! The original guy starts putting my things in his truck and tells me to go to a third facility to find out which new storage unit it’s all going to. I do that and AGAIN staff is clueless! I reserve a smaller unit than I had before. As I’m getting into my rental car I see the same white truck and he’s waving and honking his horn. I didn’t think anything of it until I had to return to the second uhaul to purchase boxes and I run into the guy who moved my things. He has already unloaded my things into the wrong unit! I tell him which one I reserved and he tells me to let the previous staff member who reserved it know so they can switch it later and to leave my lock and a spare key so they’ll mail it back to me in Arizona! I had no time to argue or fuss because I had to get to the airport. I returned to the place I reserved the new unit and no one was there! Nobody to leave my lock or key with! I left and gassed up my rental , returned to the uhaul and thank goodness the staff was back but I had to hand her my lock and spare key so I could get out of there. I still don’t know if my things are secure! Good thing I shipped my most important things back home. All of this run around when I was the one told more than 20 days prior that I HAD TO COME TO DO THIS, yet they ( uhaul ) were NOT prepared! Also, originally my plan was to haul all of my things back to my state and had reserved a uhaul truck for almost a thousand dollars. It’s a good thing I changed my mind and flew back because all that day I was there, all I got were text messages from uhaul telling me “my equipment was not available “!!!!! No truck!! What a pitiful pitiful was to do business with a customer who had paid them heir bill without issue for over a year! Horrible! Most of my bad experience happened at the locations in Watson in Warner Robins. The staff member at 301 was pleasant. She promised to lock my unit once the mover finished putting everything in there. I hope that actually happened.

Rating:

1.0

When I was moving out I was told I couldn't use the dumpster unless I paid to use it then was billed more money. I'm sorry I left a mess but when someone asks to use a dumpster they are trying to help u so its not left a mess by charging people to use a dumpster its crazy. They charge so much was there for 2 years and prices kept going up then yell refused to let me use a dumpster so I would not recommend it to anyone

Rating:

5.0

customer service was excellent. Staff very helpful

Rating:

4.0

Had rats

Rating:

5.0

I have never used U Haul storage before. I was pleasantly surprised. Erica at this office is AMAZING!!!!! She is so kind and so helpful. I had problems with my auto pay (your issues, not mine) but she was so awesome. Very pleasant and happy.

Rating:

5.0

While the name U-haul represents a large company with many offerings, Sam (Manager) made my experience feel personable and special. Great job!

Rating:

1.0

The manager is very unprofessional,they have rats and my whole door fell off my storage unit, they don't answer the phone put you on hold then hang up they are ridiculous....

Rating:

3.0

Over a year I had storage there and not one time. Did I ever see anyone at the office which was always locked call Customer Service trying to reach the facility where I signed in at and left several messages letting them know that I was moving out and not one time did anyone try to call me or let me know everything was taken care of after I’ve already moved out and cleaned out the unit. Trying to find out if I need to return the remote. Again nobody ever called.

Rating:

4.0

I understand policy with the gate clicker but I was in a different car one day and needed access. I was declined because I didn't have my clicker. Didn't see that coming.

Rating:

5.0

Storage accommodation is excellent.

Rating:

3.0

The staff immediately told me no that I was unable to use my free 30 day storage. They did not try to get clarification or anything and just said No. They clearly have it posted about the free storage but failed to know the requirements. This was a complete turn off for me and did not feel valued as a customer. I had to call the Uhaul customer myself in the parking lot to make the reservation. It was 3 staff members including the manager that did not help in the matter. It was easy for them to just say no it was last year when you had your one way you can't do it. The experience made me feel not at ease and I knew that I quickly needed to secure my property elsewhere but at the time I was really pushed for time so I went with them.

Rating:

5.0

I am very satisfied with the outside storage. No bugs or rodent problems and that was important to me. Thank you!

Rating:

5.0

Great customer service!!!

Rating:

5.0

After 8 hour drive, it was awesome to have someone friendly help out. Great Staff at this location!

Rating:

5.0

Manager really has great customer service

Rating:

5.0

The staff was AHmazing. Sam was very personable & friendly. The staff was very accommodating, very pleasant experience.

Rating:

5.0

Erica was kind and friendly and answered all of my questions..

Rating:

5.0

Sam & the staff were very professional and accommodating.

Rating:

5.0

My experience with uhaul and everyone I cane incontact with, was the best encounter that my husband and I has ever had. I am very big on customer service and my they represent uhaul excellent!!! You have our business for life. The best from start to finish!

Rating:

4.0

Sam is a boss!

Rating:

2.0

My overall experience with Uhaul was horrible. The check in was good wanted climate control but wasn’t available at this location. I left a chair out and someone was coming back the same day and get it but the office was closed and was operating off site remotely so he couldn’t get in the gate. I got an email saying I had a $25 clean up fee. Couldn’t get anyone to pick the chair up the next day. I moved 2 1/2 hours away and it would cost more than $25 in gas to come back and get it. I asked if there was a dumpster on site but was informed that it would cost $25 to use that. Never heard of that before. I asked them to check their cameras because someone put a tire there. Sam didn’t seem concerned about that. I checked out on 1/22:2022 and they charged me for this month. I am so disappointed in Uhaul. I’ve rented in the past no problems. I guess the truck rental is a different survey. Starting out it was a bad sign and it continued until after drop off. Not sure if I will use Uhaul ever again.

Rating:

4.0

I think you should be able to access key pad from your car .

Rating:

5.0

Very convenient! …

Rating:

5.0

The gal who helped us check in was great.

Rating:

5.0

I was pleasantly surprised when the customer service operator advised me that with the renting of a U-Haul trailer I was eligible for one month's free storage unit at a U-Haul facility. So I definitely took advantage of that offer I needed a warehouse unit anyway so why not keep it in the U-Haul family I was also happy to find out that the unit I was getting was a larger unit and the monthly rate was a lot less than what I was paying for in Florida for a smaller unit, call it all I am very happy with the way I've been treated on the phone and in person at the U-Haul facilities in Florida and in Warner robins Georgia thank you

Rating:

5.0

Thank you!

Rating:

5.0

Perfect

Rating:

2.0

We rented a trailer and needed storage for a short time at the drop off location. Inconveniently we arrived to the storage location to empty out our belongings only to discover that we couldn’t set up the rental at this location. No one in the office. So we had to drive several miles away (to where the trailer drop off location was) to get said storage unit set up. Then Had to drive back to the original location to drop belongings and back yet again to the second location to drop the empty trailer. Extremely inconvenient and frustrating to deal with when we had two kids ages 2 and 4 months that were stuck for the ride.

Rating:

5.0

I will always rent here!

Rating:

1.0

Staff told me when I moved out two months ago that I wasn’t gonna be charged, two months later I was charged for a unit I wasn’t using. And when I called the office as told nothing can be done abt it. Basically I paid for a unit that I was using.

Rating:

5.0

The main reason we moved out is because of the several spiders that were building webs all over our belongings. I know it’s an outdoor unit so I get it, I just didn’t want to risk more insects coming into our unit as the cooler months approach. Everything was great though as far as service, accessibility, and even pricing. I would recommend to anyone!

Rating:

3.0

Need gravel or rocks in car / RV storage area.

Rating:

5.0

I love U-Haul company!! Friendly, all the time ready to help, I called few times during travelling from one part of country to another to change storage or to change city to return the track. Hardly recommend the U-Haul to my friend!!

Rating:

4.0

The price was randomly increased and there were no improvements. Should include the lock in the price. Customer service was great though!

Rating:

4.0

I loved the idea of having a gate key instead of a having to remember a pin code. I also like that the access to the storage was 24 hours.

Rating:

5.0

While we are still in the process of moving, we were not able to be there at the time of receiving our stuff from the movers into the Uhaul storage in Warner Robins, GA. Chasity, the manager was able to help resolve all issues and put our mind at ease. She coordinated with the driver for us and helped us for a smooth move.

Rating:

3.0

We went to the location at night the first time and tried to use the code I was given it didn't work but as soon asi went back the next day someone came out right away to help us and then I was given a gate clicker so don't have to worry about the code any more. And then move in was great packed in in our building then didn't know how to get out the exit gate but was told how to with no problem..

Rating:

3.0

There were spider webs all around the bottom sides. It should have gotten swept out. Not to mention these large rat bate insides. Unfortunately the only real issue is I had to drive 3/4 hours to Warner Robins to get this unit

Rating:

5.0

Rental was open to return at any location; location didn’t say they didn’t take after hour drop off; found this out when I called the following morning. The woman I spoke to was actually at another store that merged with this location and was very helpful. Got it checked in no problem.

Rating:

5.0

I have nothing but good things to say about everyone evolved in our move.

Rating:

5.0

Truck had A/c issues and engine problems. Other than that fine.

Rating:

5.0

I used UHAUL Self Storage in Warner Robins Ga with William Golden I have never experienced such gratitude .My belonging were in the same good shape as I put them there over a year ago thank you William and your staff for the care and safety and cleanliness you’ll provided me ,God Bless sincerely Ms D.A

Rating:

5.0

Great experience. Easy and reps at check out and check in very accommodating. Thank you!

Rating:

5.0

Everyone was friendly, helpful and outgoing...made my experience wonderful during a stressful time. Thank you so much continue the exemplary work.

Rating:

5.0

Thank you for making the return process so easy!

Rating:

5.0

Easy pick up and process

Rating:

3.0

This was not my initial pickup location. The original pickup location was Macon Storage West on 4332 Log Cabin Dr Macon, GA 31204. After driving 5 1/2 hours to pickup the truck, the truck was not on site nor could I reach this individual regarding where the truck was. I then had to contact Uhaul main number and had to drive 30 minutes south for an available truck. This was a very bad experience and will second guess on using Uhaul in the future.

Rating:

1.0

The worker Cal was extremely rude an disrespectful got a truck from there at 3:50pm it broke down at 4:05pm called an informed him he hung up an said it’s in my possession it’s ur problem an hung up then cut the phones off when I proceeded to call for HELP it was 97• a heat wave I was outside with my Autistic daughter an they told me to just wait they will come at 8-9:30pm to fix the truck if not they will find something overall this company does not stand by there promise they allow their customers reps to be rude an blame well customers make u have bad days no it’s the nasty attitude an demeanor that makes me act accordingly but after this incident an he knew it was faulty before selling me the equipment HORRID EXPERIENCE NEVER AGAIN if I don’t have to I rather mover my stuff on a wheelchair Fridge Beds an ALL

Rating:

5.0

The trailer very bouncy

Rating:

5.0

I received excellent customer service and the truck had a new car smell. Awesome

Rating:

5.0

William and his crew at the Warner Robins facility were FANTASTIC! They were BY FAR the BEST BEST BEST part of my entire Uhaul moving experience! I will NEVER recommend the website or the 800gouhaul # however for any and all of my future moving and storage needs I will WHOLEHEARTEDLY recommend William and staff at the Warner Robins facility!

Rating:

3.0

Of the multiple times I had to call 800gouhaul I was never on hold less than 20 minutes - hire more staff! I was rerouted via customer service to a different facility for equipment pick up but no one bothered to tell me that the new location closed 2 hours BEFORE my scheduled pick up time so when I arrived they were closed. 800gouhaul set me up for another facility 30 miles away to pick up my equipment the next day so instead of 24 hours to load my truck and trailer I was left with 10 hours. The furniture pads were wet and unusable. Customer services answer for all this inconvenience was to add an extra days rental and 50 extra miles. The extra day was useless and the extra mileage was needed because they sent me 30 miles south to get the equipment for a northbound move. This was the 2nd time I've used a Uhaul truck and will likely be the last. The physical, mental and emotional stress that I was put through was because of lack of communication from the change in pick up location and lack of 24 hour advanced. The apathetic attitude from customer service was irritating and the fact that this experience cost me almost $1000 is nauseating. For my next move I'll call Budget or Penski trucks. For anyone discussing their move with me I will outline all the ways Uhaul made this move harder on me and attempt to persuade them to go with a company who at least pretends to care. Moving isn't easy or fun but Uhaul made it worse.

Rating:

1.0

The dolly was somehow full of gasoline which got all over our stuff. Pick up at the other location was terrible and cost us to get a hotel room.

Rating:

5.0

The service was outstanding and quick.

Rating:

5.0

Nothing. We had a last minute issue and needed a truck fast. You hooked us right up and everything worked out perfect. Thank you.

Rating:

5.0

They treated anyone that came in, with respect. They answered questions without making you feel stupid. They were both a blessing. I'll be recommending them to everyone.

Rating:

5.0

The truck was clean and new. The customer service rep was awesome.

Rating:

5.0

Chasity was awesome in getting me set up in the truck. I had a lot of questions and was nervous about driving and she answered everything professionally and was very patient with me. If I need a Uhaul in the future I will 100% rent from this location.

Rating:

5.0

Both employees we interacted with and pick up and drop off were great and super helpful.

Rating:

5.0

Very friendly service provided by excellent staff.

Rating:

4.0

truck was covered in bugs and dirt, but when you need a truck you take what is available. Truck was so low on gas I had to fuel it before we could use. Both of the individuals we dealt with were prompt and courteous and handled check-in and return quickly.

Rating:

5.0

Service was great, truck was clean. Very easy to rent and return.

Rating:

5.0

The guy at the front desk was very helpful and had great customer service. I will definitely do business with them again

Rating:

5.0

The General manager was very helpful kind and helpful ......but the other staff not so much....

Rating:

5.0

Awesome experience. Will use again. Thank you 😊

Rating:

3.0

The employee wasn't very welcoming. He also didn't let me know that the truck I have did not have a ramp on it.

Rating:

4.0

The truck I rented was horrible. It was clean but it drove like there were no shocks on the truck. It shook and vibrated so badly that when we finally arrived most of my furniture and boxes were damaged. Very disappointed!

Rating:

5.0

Great customer service and knowledge or their products

Rating:

4.0

Correspondence between locations.

Rating:

4.0

Customer service

Rating:

5.0

Excellent service.

Rating:

5.0

While it was clean, it did make some strange sounds. made me a little nervous.The staff was great though!

Rating:

5.0

Great job!

Rating:

5.0

The staff was helpful and experienced in their knowledge of products and services

Rating:

5.0

Online reservation worked great. Staff was very helpful to get trailer set up and taken down upon return.

Rating:

5.0

All staff members were, cordial, usual friendly and attended to my needs and request. Thank you guys, much obliged!

Rating:

5.0

Lower the milage rate

Rating:

5.0

Truck is starting to show its age. Ignition switch constantly turns when the key is out. Bell will not turn off

Rating:

2.0

I reservation for the truck a week before and when it was time to get it they changed the location to pickup and then it went back to the first location and didn’t have my truck ready then told me go to another place and they didn’t have a truck there ... they didn’t know where to drop the truck off when I asked ... I didn’t find out till way later... I was supposed to pick up at 8 ... I had to drive from macon to Warner Robins to get a truck... didn’t get back to start moving til 11am ... so I’m not really happy with the overall experience and no one apologized or Compensate me for all the time wasted and gas I spent to pick up the truck. And if you check the truck return I had over a half of a tank of fuel returned and started with 1/4 tank

Rating:

5.0

Excellent service! Thank you.

Rating:

4.0

The facility needs to have maintainance 24/7. The manager cannot do it all! Whether covid or no covid-19 virus. Couple of units were wide open upon my visit there, so that family needs inspection. Just opinionated. Great works Williams!

Rating:

3.0

On 2/9/21 I checked out a covered 5X8 Trailer. During the checkout process the attendant requested my Driver’s License which wasn’t a problem. My concern is a picture of my license was taken on a cellphone. In this day and age of Identity Theft, I don’t think that is very safe. I should have asked but didn’t if it was a personal cell or company issued. In either case, it’s a security risk. While I know nothing is 100% please provide me some degree of assurance that my data won’t be compromised. How is my personal information protected?

Rating:

5.0

All good as-is. Love U-Haul.

Rating:

5.0

used equipment with no issues at all

Rating:

4.0

William is always very polite and helpful

Rating:

5.0

the female customer service lady did a great job of helping me get and understand all the paper work... Thanx, I picked up my truck at 9 Jan 21 Saturday ay 1300/1pm

Rating:

5.0

Mr.william was awesome and explained everything PERFECT.

Rating:

4.0

Buy them a new printer.Printer was not working, other than that no issues

Rating:

1.0

Better customer service. The employees were not helpful at all.

Rating:

5.0

none

Rating:

5.0

N/A

Rating:

4.0

W. Golden must've misunderstood me bc I rented for 2 days and he only put one. It cost a customer of mine that I moved (I was told it would be $30 for the extra day) $40 EXTRA...never had a problem with W.G. so I'm assuming a simple honest mistake. Love his speed and professionalism. The Watson Blvd store is...."a little rough around the edges." They are very fast and prompt it just seems everyone is always uptight bc of other customers. Keep up the good work! I vote for Mr. W. Golden for a raise or promotion! 😁 thank you

Rating:

2.0

Horrible

Rating:

4.0

During this difficult time of sickness, joblessness and uncertainty; the manager of this property and the staff was very understanding and worked with me and my family while trying to manage through time. Thank you so much for your hospitality and care.

Rating:

5.0

U-Haul was a great help with my move to Warner Robins Ga!!!!

Rating:

5.0

I have had the up most experience with UHAUL Storage’s in Warner Robins and highly recommend there services always felt safe having my belongings thank you William Golden for your kindness and care of others property keep up the good work God bless you, great management.

Rating:

5.0

Well maintained and convenient location.

Rating:

5.0

William was very helpful. Great customer service.

Rating:

1.0

I hate everyone who work in this particular location specially the property manager name Mr William. He was very rude & not very helpful nor friendly. People who work under him were ok but still not happy w/ them. I had my household in this property from August 29 2019 & was still planning to keep my belongings until I couldn't take it anymore. I feel like I'm being watch each time I check my unit. I was planning to stay but it was way too much for me. I will never rent with any uhaul property in the future because I had bad experience even when I call the call center. They also rude & I told my family member not to deal w/ any Uhaul businesses. That's all I can say & that's how I feel. Thank you

Rating:

5.0

I did not have food in my storage but I had ants if they spray around they units that would be great

Rating:

4.0

would love if you offer inside or climate controlled units plus addition key bobs for the account The gent who help us was VERY polite and nice!

Rating:

5.0

I thought the Agent and Property Manager was very accommodating, friendly professional and showed excellent customer service.

Rating:

2.0

Very dirty and not well maintained. Hours available not convenient and cost was too high for services provided.

Rating:

3.0

.

Rating:

5.0

I appreciate the helpfulness of the staff. I had need of having some furniture moved and they were so helpful.

Rating:

5.0

Very helpful and nice & Excellent customer service

Rating:

5.0

Great staff, very helpful. Thanks

Rating:

5.0

Excellent Facility,, not thrashey easy access, Will use again..

Rating:

4.0

Trash dumpster should be available for customer to use for free.

Rating:

5.0

This is my second time renting from them. The staff is always helpful and friendly. I recommend this place to anyone needing storage space or trucks and equipment for moving.

Rating:

3.0

Day rental is actually 9 am to 5pm after 5 drop off is another days worth of rental. I believe that's a little excessive. I found the service was great and the storage was what I expected.

Rating:

4.0

Unit was very big, very good value for the size. We could only access our stuff during business. This is why rating only above average.

Rating:

4.0

The staff and facility are great. We are not moving forward because of the high pricing. While the access is better than most, not worth it for the cost.

Rating:

5.0

No comment

Rating:

5.0

Grate place to rent a storage unit

Rating:

3.0

Average

Rating:

5.0

The staff was very helpful.

Rating:

5.0

Great job!!

Rating:

1.0

30 day due process required by law.

Rating:

5.0

Excellent service every time I went in!!!

Rating:

5.0

All staff members treated me like family and were very professional.

Rating:

2.0

It took several tries to get my account prorated. The day of moving out of the unit, there was another lock on my unit. They don't know what they're doing at that place. I wouldn't go back.

Rating:

1.0

I came into this location on 10/26 to reserve a storage unit. The day 10/30 when I came to move in with my movers my reservation was there but not my unit. Horrible service!!! Unhappy customer!!!!

Rating:

5.0

No Comment