Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff told me when I moved out two months ago that I wasn’t gonna be charged, two months later I was charged for a unit I wasn’t using. And when I called the office as told nothing can be done abt it. Basically I paid for a unit that I was using.
Stephen B.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa W.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
jessie r.
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First Impressions
Rating:
5.0
The main reason we moved out is because of the several spiders that were building webs all over our belongings. I know it’s an outdoor unit so I get it, I just didn’t want to risk more insects coming into our unit as the cooler months approach.
Everything was great though as far as service, accessibility, and even pricing. I would recommend to anyone!
Alex P.
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Overall Experience
Rating:
3.0
Need gravel or rocks in car / RV storage area.
Cynthia G.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber M.
|
Online Move In
Rating:
5.0
I love U-Haul company!! Friendly, all the time ready to help, I called few times during travelling from one part of country to another to change storage or to change city to return the track. Hardly recommend the U-Haul to my friend!!
VERA N.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
TORYA F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle H.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jayla S.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
James H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darquida L.
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First Impressions
Rating:
4.0
The price was randomly increased and there were no improvements. Should include the lock in the price. Customer service was great though!
Monie S.
|
Overall Experience
Rating:
4.0
I loved the idea of having a gate key instead of a having to remember a pin code. I also like that the access to the storage was 24 hours.
kimberly h.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Esther T.
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Overall Experience
Rating:
5.0
While we are still in the process of moving, we were not able to be there at the time of receiving our stuff from the movers into the Uhaul storage in Warner Robins, GA.
Chasity, the manager was able to help resolve all issues and put our mind at ease. She coordinated with the driver for us and helped us for a smooth move.
SAMEERA B.
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First Impressions
Rating:
3.0
Customer did not leave a comment.
TORYA F.
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First Impressions
Rating:
3.0
We went to the location at night the first time and tried to use the code I was given it didn't work but as soon asi went back the next day someone came out right away to help us and then I was given a gate clicker so don't have to worry about the code any more. And then move in was great packed in in our building then didn't know how to get out the exit gate but was told how to with no problem..
KIMBERLY B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lashonda P.
|
Online Move In
Rating:
3.0
There were spider webs all around the bottom sides. It should have gotten swept out. Not to mention these large rat bate insides. Unfortunately the only real issue is I had to drive 3/4 hours to Warner Robins to get this unit
angela s.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Latasha J.
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Overall Experience
Rating:
5.0
Rental was open to return at any location; location didn't say they didn't take after hour drop off; found this out when I called the following morning. The woman I spoke to was actually at another store that merged with this location and was very helpful. Got it checked in no problem.
Megan M.
Rating:
5.0
Customer did not leave a comment.
Sabrina R.
Rating:
4.0
Customer did not leave a comment.
Constance H.
|
First Impressions
Rating:
5.0
I have nothing but good things to say about everyone evolved in our move.
Kyle R.
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First Impressions
Rating:
2.0
Customer did not leave a comment.
Jennifer C.
|
First Impressions
Rating:
5.0
Truck had A/c issues and engine problems. Other than that fine.
DOMINGO G.
Rating:
5.0
Customer did not leave a comment.
DAVID A.
Rating:
5.0
Customer did not leave a comment.
NATHAN S.
Rating:
5.0
I used UHAUL Self Storage in Warner Robins Ga with William Golden I have never experienced such gratitude .My belonging were in the same good shape as I put them there over a year ago thank you William and your staff for the care and safety and cleanliness you’ll provided me ,God Bless sincerely Ms D.A
Diane A.
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Overall Experience
Rating:
5.0
Great experience. Easy and reps at check out and check in very accommodating. Thank you!
CHRISTOPHER D.
Rating:
5.0
Customer did not leave a comment.
SAVARIO S.
Rating:
5.0
Everyone was friendly, helpful and outgoing...made my experience wonderful during a stressful time.
Thank you so much continue the exemplary work.
RODREGUS W.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
TERESA G.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron M.
Rating:
5.0
Customer did not leave a comment.
MEKISHA W.
Rating:
3.0
Customer did not leave a comment.
Robert S.
Rating:
5.0
Customer did not leave a comment.
JOHNNY F.
Rating:
5.0
Customer did not leave a comment.
MICHAEL G.
Rating:
5.0
Thank you for making the return process so easy!
Richard G.
Rating:
3.0
Customer did not leave a comment.
Kara R.
Rating:
5.0
Easy pick up and process
VINCENT R.
Rating:
5.0
Customer did not leave a comment.
ANDREA B.
Rating:
5.0
Customer did not leave a comment.
Jayla S.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
dawn R.
Rating:
4.0
Customer did not leave a comment.
Mark H.
|
First Impressions
Rating:
3.0
This was not my initial pickup location. The original pickup location was Macon Storage West on 4332 Log Cabin Dr Macon, GA 31204. After driving 5 1/2 hours to pickup the truck, the truck was not on site nor could I reach this individual regarding where the truck was. I then had to contact Uhaul main number and had to drive 30 minutes south for an available truck. This was a very bad experience and will second guess on using Uhaul in the future.
MITCHELL B.
Rating:
1.0
The worker Cal was extremely rude an disrespectful got a truck from there at 3:50pm it broke down at 4:05pm called an informed him he hung up an said it's in my possession it's ur problem an hung up then cut the phones off when I proceeded to call for HELP it was 97• a heat wave I was outside with my Autistic daughter an they told me to just wait they will come at 8-9:30pm to fix the truck if not they will find something overall this company does not stand by there promise they allow their customers reps to be rude an blame well customers make u have bad days no it's the nasty attitude an demeanor that makes me act accordingly but after this incident an he knew it was faulty before selling me the equipment HORRID EXPERIENCE NEVER AGAIN if I don't have to I rather mover my stuff on a wheelchair Fridge Beds an ALL
CHANDRAH J.
Rating:
5.0
Customer did not leave a comment.
Kara R.
Rating:
4.0
Customer did not leave a comment.
Natasha O.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER H.
Rating:
5.0
The trailer very bouncy
Ginger C.
Rating:
5.0
Customer did not leave a comment.
Jordan N.
Rating:
5.0
Customer did not leave a comment.
TABITHA S.
Rating:
5.0
Customer did not leave a comment.
NICHOLE C.
|
First Impressions
Rating:
5.0
I received excellent customer service and the truck had a new car smell. Awesome
Tarkess C.
Rating:
4.0
Customer did not leave a comment.
Justin J.
Rating:
5.0
William and his crew at the Warner Robins facility were FANTASTIC! They were BY FAR the BEST BEST BEST part of my entire Uhaul moving experience!
I will NEVER recommend the website or the 800gouhaul # however for any and all of my future moving and storage needs I will WHOLEHEARTEDLY recommend William and staff at the Warner Robins facility!
TERESA G.
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First Impressions
Rating:
3.0
Of the multiple times I had to call 800gouhaul I was never on hold less than 20 minutes - hire more staff!
I was rerouted via customer service to a different facility for equipment pick up but no one bothered to tell me that the new location closed 2 hours BEFORE my scheduled pick up time so when I arrived they were closed. 800gouhaul set me up for another facility 30 miles away to pick up my equipment the next day so instead of 24 hours to load my truck and trailer I was left with 10 hours. The furniture pads were wet and unusable. Customer services answer for all this inconvenience was to add an extra days rental and 50 extra miles. The extra day was useless and the extra mileage was needed because they sent me 30 miles south to get the equipment for a northbound move.
This was the 2nd time I've used a Uhaul truck and will likely be the last. The physical, mental and emotional stress that I was put through was because of lack of communication from the change in pick up location and lack of 24 hour advanced. The apathetic attitude from customer service was irritating and the fact that this experience cost me almost $1000 is nauseating.
For my next move I'll call Budget or Penski trucks. For anyone discussing their move with me I will outline all the ways Uhaul made this move harder on me and attempt to persuade them to go with a company who at least pretends to care.
Moving isn't easy or fun but Uhaul made it worse.
TERESA G.
Rating:
1.0
The dolly was somehow full of gasoline which got all over our stuff. Pick up at the other location was terrible and cost us to get a hotel room.
JAMES H.
Rating:
5.0
The service was outstanding and quick.
KRISTINA E.
Rating:
2.0
Customer did not leave a comment.
April A.
Rating:
5.0
Nothing. We had a last minute issue and needed a truck fast. You hooked us right up and everything worked out perfect. Thank you.
KATHERINE H.
Rating:
5.0
They treated anyone that came in, with respect. They answered questions without making you feel stupid. They were both a blessing. I'll be recommending them to everyone.
Lori G.
Rating:
5.0
The truck was clean and new. The customer service rep was awesome.
NICHOLE C.
Rating:
5.0
Chasity was awesome in getting me set up in the truck. I had a lot of questions and was nervous about driving and she answered everything professionally and was very patient with me. If I need a Uhaul in the future I will 100% rent from this location.
LAUREN J.
Rating:
5.0
Customer did not leave a comment.
Vitina N.
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Overall Experience
Rating:
5.0
Both employees we interacted with and pick up and drop off were great and super helpful.
MELISSA R.
Rating:
4.0
Customer did not leave a comment.
Joshua L.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID P.
Rating:
5.0
Customer did not leave a comment.
Joshua S.
Rating:
5.0
Customer did not leave a comment.
STEVEN B.
Rating:
5.0
Customer did not leave a comment.
MYRA L.
Rating:
5.0
Customer did not leave a comment.
Juan J.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA L.
Rating:
5.0
Very friendly service provided by excellent staff.
BRAYAN P.
Rating:
5.0
Customer did not leave a comment.
JEFFREY G.
Rating:
5.0
Customer did not leave a comment.
JAMES F.
Rating:
4.0
truck was covered in bugs and dirt, but when you need a truck you take what is available. Truck was so low on gas I had to fuel it before we could use.
Both of the individuals we dealt with were prompt and courteous and handled check-in and return quickly.
William B.
Rating:
5.0
Service was great, truck was clean. Very easy to rent and return.
WILLIAM R.
Rating:
5.0
The guy at the front desk was very helpful and had great customer service. I will definitely do business with them again
CHARLIE P.
Rating:
5.0
Customer did not leave a comment.
Debbie J.
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Overall Experience
Rating:
5.0
The General manager was very helpful kind and helpful ......but the other staff not so much....
Kelly B.
|
First Impressions
Rating:
5.0
Awesome experience. Will use again. Thank you 😊
ANDRE B.
Rating:
5.0
Customer did not leave a comment.
lanira P.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS G.
Rating:
5.0
Customer did not leave a comment.
SHANNON C.
Rating:
5.0
Customer did not leave a comment.
CHANTY A.
Rating:
3.0
The employee wasn't very welcoming. He also didn't let me know that the truck I have did not have a ramp on it.
CHASSITY T.
Rating:
5.0
Customer did not leave a comment.
Norman Y.
Rating:
4.0
The truck I rented was horrible. It was clean but it drove like there were no shocks on the truck. It shook and vibrated so badly that when we finally arrived most of my furniture and boxes were damaged. Very disappointed!
CASEY W.
Rating:
5.0
Customer did not leave a comment.
KRISTINA R.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
KRISTINA R.
Rating:
5.0
Customer did not leave a comment.
Stehanie M.
Rating:
4.0
Customer did not leave a comment.
WILLIAM S.
Rating:
4.0
Customer did not leave a comment.
David L.
Rating:
5.0
Great customer service and knowledge or their products
RYAN C.
Rating:
5.0
Customer did not leave a comment.
Ricky Y.
Rating:
5.0
Customer did not leave a comment.
KEVIN P.
Rating:
4.0
Correspondence between locations.
ANTONIO R.
Rating:
4.0
Customer service
ANTONIO R.
Rating:
5.0
Excellent service.
JAMES C.
Rating:
5.0
While it was clean, it did make some strange sounds. made me a little nervous.The staff was great though!
Grant D.
Rating:
5.0
Great job!
Brenda B.
Rating:
5.0
The staff was helpful and experienced in their knowledge of products and services
Noah W.
|
First Impressions
Rating:
5.0
Online reservation worked great. Staff was very helpful to get trailer set up and taken down upon return.
George M.
Rating:
5.0
All staff members were, cordial, usual friendly and attended to my needs and request. Thank you guys, much obliged!
GLORIA M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Johnny R.
Rating:
5.0
Customer did not leave a comment.
SUSAN S.
Rating:
5.0
Lower the milage rate
FATE R.
Rating:
5.0
Customer did not leave a comment.
Susan H.
Rating:
5.0
Truck is starting to show its age. Ignition switch constantly turns when the key is out. Bell will not turn off
BILLY S.
Rating:
2.0
I reservation for the truck a week before and when it was time to get it they changed the location to pickup and then it went back to the first location and didn't have my truck ready then told me go to another place and they didn't have a truck there ... they didn't know where to drop the truck off when I asked ... I didn't find out till way later... I was supposed to pick up at 8 ... I had to drive from macon to Warner Robins to get a truck... didn't get back to start moving til 11am ... so I'm not really happy with the overall experience and no one apologized or Compensate me for all the time wasted and gas I spent to pick up the truck. And if you check the truck return I had over a half of a tank of fuel returned and started with 1/4 tank
RANDY N.
Rating:
5.0
Customer did not leave a comment.
OMAR S.
Rating:
5.0
Excellent service! Thank you.
ELIZABETH P.
|
Overall Experience
Rating:
4.0
The facility needs to have maintainance 24/7. The manager cannot do it all! Whether covid or no covid-19 virus. Couple of units were wide open upon my visit there, so that family needs inspection. Just opinionated. Great works Williams!
GLORIA M.
|
First Impressions
Rating:
3.0
On 2/9/21 I checked out a covered 5X8 Trailer. During the checkout process the attendant requested my Driver's License which wasn't a problem. My concern is a picture of my license was taken on a cellphone. In this day and age of Identity Theft, I don't think that is very safe. I should have asked but didn't if it was a personal cell or company issued. In either case, it's a security risk. While I know nothing is 100% please provide me some degree of assurance that my data won't be compromised. How is my personal information protected?
LARRY L.
Rating:
5.0
Customer did not leave a comment.
William K.
Rating:
5.0
All good as-is. Love U-Haul.
JAMES B.
Rating:
5.0
used equipment with no issues at all
EDWARD M.
Rating:
4.0
William is always very polite and helpful
ELLEN C.
Rating:
5.0
Customer did not leave a comment.
Cynthia D.
Rating:
5.0
Customer did not leave a comment.
REGINA S.
Rating:
3.0
Customer did not leave a comment.
ZORRIE J.
Rating:
5.0
Customer did not leave a comment.
Robert S.
Rating:
5.0
the female customer service lady did a great job of helping me get and understand all the paper work... Thanx, I picked up my truck at 9 Jan 21 Saturday ay 1300/1pm
LEONARD A.
Rating:
3.0
Customer did not leave a comment.
Simone T.
|
First Impressions
Rating:
5.0
Mr.william was awesome and explained everything PERFECT.
Scott K.
Rating:
4.0
Customer did not leave a comment.
Bradley L.
Rating:
4.0
Customer did not leave a comment.
TAMMY G.
Rating:
5.0
Customer did not leave a comment.
TRACY W.
Rating:
4.0
Buy them a new printer.Printer was not working, other than that no issues
Jerry G.
Rating:
1.0
Better customer service. The employees were not helpful at all.
ALDESHIA H.
Rating:
5.0
none
Loretta D.
Rating:
5.0
N/A
Elsie R.
Rating:
5.0
Customer did not leave a comment.
MARYLOU H.
Rating:
4.0
Customer did not leave a comment.
Brett M.
Rating:
5.0
Customer did not leave a comment.
Dustin E.
Rating:
4.0
Customer did not leave a comment.
SHARON S.
Rating:
5.0
Customer did not leave a comment.
Jason S.
Rating:
5.0
Customer did not leave a comment.
JARRETT R.
Rating:
3.0
Customer did not leave a comment.
FLOYD R.
Rating:
4.0
W. Golden must've misunderstood me bc I rented for 2 days and he only put one. It cost a customer of mine that I moved (I was told it would be $30 for the extra day) $40 EXTRA...never had a problem with W.G. so I'm assuming a simple honest mistake. Love his speed and professionalism. The Watson Blvd store is...."a little rough around the edges." They are very fast and prompt it just seems everyone is always uptight bc of other customers. Keep up the good work! I vote for Mr. W. Golden for a raise or promotion! 😠thank you
WILLIAM W.
Rating:
5.0
The cost was a little high for the length of time and miles I traveled but overall service was great.
ALEXANDER P.
Rating:
5.0
Customer did not leave a comment.
ELIZABETH P.
|
First Impressions
Rating:
5.0
I have had the up most experience with UHAUL Storage’s in Warner Robins and highly recommend there services always felt safe having my belongings thank you William Golden for your kindness and care of others property keep up the good work God bless you, great management.
Diane A.
|
First Impressions
Rating:
5.0
William was very helpful. Great customer service.
Christopher M.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brandye W.
|
First Impressions
Rating:
4.0
would love if you offer inside or climate controlled units plus addition key bobs for the account
The gent who help us was VERY polite and nice!