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JORDAN B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of West Warner Robins
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ms. Erica at the Robins West location was very helpful and offered great service when setting up my reservations for both a storage unit and a rental van.
PHILIP H | First ImpressionsWe had just moved here from Florida and had so much going on. This was a Big move for our family and Erika was a Breath of fresh air and made us more comfortable. We appreciate her and everything she helped us with
JASON S | Overall ExperienceErika was Beyond Excellent and Helpful. This has been a stressful move and she acted quickly to help us with what we needed to make things less stressful and made us feel more comfortable. She was very professional, fun to deal with and greeted us with a Smile. Thank you
JASON S | First ImpressionsEXTREMELY UPSET OF HOW MY STORAGE HAS BEEN HANDLE AN AGENT CLOSED OUT MY UNIT WITH OUT MY KNOWLEDGE AND I HAD MY ACCT UP TO DATE FOR MY UNIT NOW IM TRYING TO ACCESS MY STORAGE AND IM UNABLE
DELISA L | Overall ExperienceVery good, thank you.
Sebastian N | Overall ExperienceThank you for helping us out with our move.
RANDY M | Overall ExperienceThis U-Haul building has a great customer service & great facility as well .
AUDREY-ANNA M | Overall ExperienceShe was very friendly, kind, mostly helpful. I bought two heavy big box & she volunteer to Cary them in my suv. She didn't have to do it, but becsuse it was raining she decided to help. That was really nice of her. I forgot to ask her name, but she did handed me her managers business card just in case I will be needing a truck in the future.
Mila L | First ImpressionsWater leaked from the roof into my unit in early 2024, molding some of my items. I was told they would get a guy onto the roof to examine but I never heard anything in the year after through when I moved out. I appreciate management working with me on my move-out but wish someone would've followed up with me about the leak/compensation.
Pam F | Overall ExperienceThe lady that checked me in was helpful. When I ask her questions she also gave me an apt. To look at for upon me asking her but things got difficult wen it was time for me to go unload my truck. The gate wouldn't open i don't have a key fob to get in and out if needed. It's more id have to talk to someone about the rest.
cortez s | First ImpressionsUhaul has given me the worst storage experience I ever had my furniture in their storage for over 2 years it was like a couple of months that I first had the storage off of Watson boulevard I found out it was leaking in the storage so what they did they gave me an option to move my furniture somewhere else to another location I was fine with it I told the manager of the location on Watson boulevard that I want to be present when they moved my furniture she had a moving company to move my furniture out of the storage so I didn't get no call I didn't get nothing when I went down there to look in my furniture majority of my stuff were gone so I went to the office and I asked him about it they told me nobody didn't mess with my furniture which I know what I had in there and it wasn't nothing in the new storage that I had in the first stores that I had All my stuff was gone had a little furniture everyone denied that somebody gotten my stuff I know how much furniture I had in there and everything I was so disappointed and hurt because I was thinking that the people was there you know was friendly talking to me all the time and it was just when my friend you got missing everybody attitude was different toward me and everything and then they still write me saying that I owe them some money and I don't have all of my furniture but they still want to get some money out of me I would never in my life rent for this company ever again I really hate that it had to come to this but I knew what I had in my storage and all of my stuff was gone
Sandra P | Overall ExperienceCould not access the gate let alone storage had to go somewhere else last minute.
Rebecca W | Overall ExperienceGreat Service
PAMELA R | Overall ExperienceI placed a complaint multiple times, it was never sent. No one ever answers the phone, finally reached a person after 10 or more calls .
Jeffery W | Overall ExperienceThey was very helpful to me
Carolyn P | Overall Experience4pm storage facility was closed. Note on door to call another facility. I drove to it to receive help.
MICHELE N | First ImpressionsStaff was very helpful and professional. I didn't get the young ladies name, but she was great.
Cornelius L | Overall ExperienceGreat service
Donald W | First ImpressionsThe U-Haul location at 2069 Watson Blvd, Macon GA actually assisted in the process. The young man was absolutely helpful. There were many hiccups during the process for access to the storage facility and he assisted in registering for the space, helping in making sure we had access to enter, gave a free lock to lock the storage. All while making sure we had the promo for the first free month. Sam was also helpful in making sure the process was smooth and correct - even on his dayoff. Stellar service by this location, I can't sing them enough praises.
Patrick W | First ImpressionsNo one was in office when I came there twice The site map in the App was not opening so I have to call Self checkout doesn't allow me uploading the requested Images Other than that everything was good. I wish the site was designed for easy access and learning. Also I wish there is space in front of the storage door so truck can go backwards closer to door.
Aziz A | Overall ExperienceHard to find unit 42 there where units numbered with letters and numbers others have only numbers.. very confusing. Should have site map since App map is slow
Aziz A | Online Move InIt wasn’t convenient to my location but the service was great. Mileage was calculated from the pick up point vir again, the pick up location was not convenient so I incurred charges for those miles.
MILLICENT N | First Impressionsthings started out well with Uhaul when we first started… And went rapidly downhill due to personnel… And lack of care of the property… The only person of any worth was Roger Bishop. We’re actually very glad to be done with you and no we be using you in the future.
The R | Overall ExperienceI would have remained but the price increases forced me to leave. Everyone was always kind, helpful and friendly. The facility and grounds were always well maintained and clean and secure.
Rhonda G | Overall ExperienceSam and Chastity are outstanding!
RANDALL K | First ImpressionsUhaul attendant failed to answer phone numerous times. We asked for notifications when payment was due but we didn't receive any. We were only informed this week of another Uhaul we could make payments at. We had been told previously by that location that we could not make storage payments there
Sarah L | First ImpressionsNo one is ever in the office. Rats ate through the ceiling of the storage unit and everything reeked of rat urine and there was rat poop EVERYWHERE. You can’t get a live person to answer the phone and assist. I will not rent from this business again.
PAULA W | Overall ExperienceWe came to the office at the N Houston Rd? or 301 Robins West location around 11:30ish a m and no one was there. We then went down to the main office on Watson Blvd. We wanted to see the units to decide what size we needed. We were told that the people who were in the office at N Houston? 301 Robins West location were at lunch. They called them and they said they were on the way there then. We went back to the N Houston 301 Robins West location and were finally able to talk to someone and look at the units. The hours on the door did not say they closed for lunch so that was kind of irritating.
Lynda P | First ImpressionsGreat job.
Randolph h | First ImpressionsThe young lady was very kind and friendly to me . She didn't show no fear me . But she have to keep on her toes at all times.
RJ R | Overall ExperienceVery safe place to be
RONALD S | Overall ExperienceI had the worst customer service experience with U-Haul. I will never rent from you again.
LaTonya H | Overall ExperienceThe staff were helpful and friendly. Canceling our rental unit was quick and easy.
Daniel S | Overall ExperienceI LOVE the UHaul Staff!! Kristina, Sam and the Crew are fantastic!! The movers were AMAZING! They (Trey and JJ) were polite and professional. I'm very pleased with UHaul services.
Jacqueline S | First ImpressionsI no longer live in GA. Every accommodation was made to ease this move to new quarters for me and my belongings. Sam and Ashley reached out and went beyond customer service for me. We very much appreciate their efforts and care.
Lorie S | First ImpressionsI was told this month that I had 20 days to return to Georgia from Arizona where I hold a full time job as a single parent because uhaul had bought another building and were vacating the renters at the old site. Nothing was offered to help me to make that happen, no discount on a truck or anything for the inconvenience. I received a phone call from the manager stating there would be someone at the old facility to move my items to the new location. I flew in and it’s a good thing I rented a car to get around that city because boy, did I receive the run around! Nobody at the facility.. at all! I had to go to another uhaul and of course that poor lady had no idea of my situation. There were three other customers all upset about reserving trucks/ equipment and nothing was available! The poor worker looked so stressed and called the manager due to my situation and the customer prior. I was told a few calls had to be made and to wait. Meanwhile, time is ticking as I have a flight to catch in a few hours and this city is about an hour and a half from the airport. Then, I was told “ okay ma’am, the manager said to go over to the old location and they will meet you there. AGAIN, no one was there for about 20 minutes. A white short bed truck ( not marked with any Uhaul signage and the driver was in regular clothes) pulled in. He said he was there to move me and he didn’t have the code to get into the storage and AGAIN I am waiting! This’ll I asked why he was alone and if he was expecting to move my items in only his truck. He said there are no uhaul trucks available! He said he’s waiting on the manager to come so we can get into the storage. 20 minutes later some young man comes in a mini suv to open the storage with the code and leaves! The original guy starts putting my things in his truck and tells me to go to a third facility to find out which new storage unit it’s all going to. I do that and AGAIN staff is clueless! I reserve a smaller unit than I had before. As I’m getting into my rental car I see the same white truck and he’s waving and honking his horn. I didn’t think anything of it until I had to return to the second uhaul to purchase boxes and I run into the guy who moved my things. He has already unloaded my things into the wrong unit! I tell him which one I reserved and he tells me to let the previous staff member who reserved it know so they can switch it later and to leave my lock and a spare key so they’ll mail it back to me in Arizona! I had no time to argue or fuss because I had to get to the airport. I returned to the place I reserved the new unit and no one was there! Nobody to leave my lock or key with! I left and gassed up my rental , returned to the uhaul and thank goodness the staff was back but I had to hand her my lock and spare key so I could get out of there. I still don’t know if my things are secure! Good thing I shipped my most important things back home. All of this run around when I was the one told more than 20 days prior that I HAD TO COME TO DO THIS, yet they ( uhaul ) were NOT prepared! Also, originally my plan was to haul all of my things back to my state and had reserved a uhaul truck for almost a thousand dollars. It’s a good thing I changed my mind and flew back because all that day I was there, all I got were text messages from uhaul telling me “my equipment was not available “!!!!! No truck!! What a pitiful pitiful was to do business with a customer who had paid them heir bill without issue for over a year! Horrible! Most of my bad experience happened at the locations in Watson in Warner Robins. The staff member at 301 was pleasant. She promised to lock my unit once the mover finished putting everything in there. I hope that actually happened.
Naomi W | First ImpressionsWhen I was moving out I was told I couldn't use the dumpster unless I paid to use it then was billed more money. I'm sorry I left a mess but when someone asks to use a dumpster they are trying to help u so its not left a mess by charging people to use a dumpster its crazy. They charge so much was there for 2 years and prices kept going up then yell refused to let me use a dumpster so I would not recommend it to anyone
KIMBERLY B | Overall Experiencecustomer service was excellent. Staff very helpful
Henry M | Overall ExperienceHad rats
Melissa F | Overall ExperienceI have never used U Haul storage before. I was pleasantly surprised. Erica at this office is AMAZING!!!!! She is so kind and so helpful. I had problems with my auto pay (your issues, not mine) but she was so awesome. Very pleasant and happy.
Lynne B | Overall ExperienceWhile the name U-haul represents a large company with many offerings, Sam (Manager) made my experience feel personable and special. Great job!
DAVID P | First ImpressionsThe manager is very unprofessional,they have rats and my whole door fell off my storage unit, they don't answer the phone put you on hold then hang up they are ridiculous....
ladonna b | Overall ExperienceOver a year I had storage there and not one time. Did I ever see anyone at the office which was always locked call Customer Service trying to reach the facility where I signed in at and left several messages letting them know that I was moving out and not one time did anyone try to call me or let me know everything was taken care of after I’ve already moved out and cleaned out the unit. Trying to find out if I need to return the remote. Again nobody ever called.
Lee F | Overall ExperienceI understand policy with the gate clicker but I was in a different car one day and needed access. I was declined because I didn't have my clicker. Didn't see that coming.
TOMMY H | Overall ExperienceStorage accommodation is excellent.
Evelyn F | First ImpressionsThe staff immediately told me no that I was unable to use my free 30 day storage. They did not try to get clarification or anything and just said No. They clearly have it posted about the free storage but failed to know the requirements. This was a complete turn off for me and did not feel valued as a customer. I had to call the Uhaul customer myself in the parking lot to make the reservation. It was 3 staff members including the manager that did not help in the matter. It was easy for them to just say no it was last year when you had your one way you can't do it. The experience made me feel not at ease and I knew that I quickly needed to secure my property elsewhere but at the time I was really pushed for time so I went with them.
TAMEIKA T | Overall ExperienceI am very satisfied with the outside storage. No bugs or rodent problems and that was important to me. Thank you!
Tynisha K | Overall ExperienceGreat customer service!!!
MARCUS M | Overall ExperienceAfter 8 hour drive, it was awesome to have someone friendly help out. Great Staff at this location!
Lazaro C | First ImpressionsManager really has great customer service
TORYA F | First ImpressionsThe staff was AHmazing. Sam was very personable & friendly. The staff was very accommodating, very pleasant experience.
Sonya R | Overall ExperienceErica was kind and friendly and answered all of my questions..
VINNETTA B | First ImpressionsSam & the staff were very professional and accommodating.
Sonya R | First ImpressionsMy experience with uhaul and everyone I cane incontact with, was the best encounter that my husband and I has ever had. I am very big on customer service and my they represent uhaul excellent!!! You have our business for life. The best from start to finish!
Sophona P | First ImpressionsSam is a boss!
Adrianna C | Overall ExperienceMy overall experience with Uhaul was horrible. The check in was good wanted climate control but wasn’t available at this location. I left a chair out and someone was coming back the same day and get it but the office was closed and was operating off site remotely so he couldn’t get in the gate. I got an email saying I had a $25 clean up fee. Couldn’t get anyone to pick the chair up the next day. I moved 2 1/2 hours away and it would cost more than $25 in gas to come back and get it. I asked if there was a dumpster on site but was informed that it would cost $25 to use that. Never heard of that before. I asked them to check their cameras because someone put a tire there. Sam didn’t seem concerned about that. I checked out on 1/22:2022 and they charged me for this month. I am so disappointed in Uhaul. I’ve rented in the past no problems. I guess the truck rental is a different survey. Starting out it was a bad sign and it continued until after drop off. Not sure if I will use Uhaul ever again.
angela s | Overall ExperienceI think you should be able to access key pad from your car .
Wanda R | Online Move InVery convenient! …
Jonathan D | Overall ExperienceThe gal who helped us check in was great.
Joshua T | First ImpressionsI was pleasantly surprised when the customer service operator advised me that with the renting of a U-Haul trailer I was eligible for one month's free storage unit at a U-Haul facility. So I definitely took advantage of that offer I needed a warehouse unit anyway so why not keep it in the U-Haul family I was also happy to find out that the unit I was getting was a larger unit and the monthly rate was a lot less than what I was paying for in Florida for a smaller unit, call it all I am very happy with the way I've been treated on the phone and in person at the U-Haul facilities in Florida and in Warner robins Georgia thank you
Micheal L | First ImpressionsThank you!
VERA N | Overall ExperiencePerfect
TIMOTHY P | First ImpressionsWe rented a trailer and needed storage for a short time at the drop off location. Inconveniently we arrived to the storage location to empty out our belongings only to discover that we couldn’t set up the rental at this location. No one in the office. So we had to drive several miles away (to where the trailer drop off location was) to get said storage unit set up. Then Had to drive back to the original location to drop belongings and back yet again to the second location to drop the empty trailer. Extremely inconvenient and frustrating to deal with when we had two kids ages 2 and 4 months that were stuck for the ride.
Leslie Z | First ImpressionsI will always rent here!
Kina D | Online Move InStaff told me when I moved out two months ago that I wasn’t gonna be charged, two months later I was charged for a unit I wasn’t using. And when I called the office as told nothing can be done abt it. Basically I paid for a unit that I was using.
Stephen B | Overall ExperienceThe main reason we moved out is because of the several spiders that were building webs all over our belongings. I know it’s an outdoor unit so I get it, I just didn’t want to risk more insects coming into our unit as the cooler months approach. Everything was great though as far as service, accessibility, and even pricing. I would recommend to anyone!
Alex P | Overall ExperienceNeed gravel or rocks in car / RV storage area.
Cynthia G | First ImpressionsI love U-Haul company!! Friendly, all the time ready to help, I called few times during travelling from one part of country to another to change storage or to change city to return the track. Hardly recommend the U-Haul to my friend!!
VERA N | First ImpressionsThe price was randomly increased and there were no improvements. Should include the lock in the price. Customer service was great though!
Monie S | Overall ExperienceI loved the idea of having a gate key instead of a having to remember a pin code. I also like that the access to the storage was 24 hours.
kimberly h | Overall ExperienceWhile we are still in the process of moving, we were not able to be there at the time of receiving our stuff from the movers into the Uhaul storage in Warner Robins, GA. Chasity, the manager was able to help resolve all issues and put our mind at ease. She coordinated with the driver for us and helped us for a smooth move.
SAMEERA B | First ImpressionsWe went to the location at night the first time and tried to use the code I was given it didn't work but as soon asi went back the next day someone came out right away to help us and then I was given a gate clicker so don't have to worry about the code any more. And then move in was great packed in in our building then didn't know how to get out the exit gate but was told how to with no problem..
KIMBERLY B | Online Move InThere were spider webs all around the bottom sides. It should have gotten swept out. Not to mention these large rat bate insides. Unfortunately the only real issue is I had to drive 3/4 hours to Warner Robins to get this unit
angela s | First ImpressionsI have nothing but good things to say about everyone evolved in our move.
Kyle R | First ImpressionsI used UHAUL Self Storage in Warner Robins Ga with William Golden I have never experienced such gratitude .My belonging were in the same good shape as I put them there over a year ago thank you William and your staff for the care and safety and cleanliness you’ll provided me ,God Bless sincerely Ms D.A
Diane A | Overall ExperienceEveryone was friendly, helpful and outgoing...made my experience wonderful during a stressful time. Thank you so much continue the exemplary work.
RODREGUS W | First ImpressionsWilliam and his crew at the Warner Robins facility were FANTASTIC! They were BY FAR the BEST BEST BEST part of my entire Uhaul moving experience! I will NEVER recommend the website or the 800gouhaul # however for any and all of my future moving and storage needs I will WHOLEHEARTEDLY recommend William and staff at the Warner Robins facility!
TERESA G | First ImpressionsThe General manager was very helpful kind and helpful ......but the other staff not so much....
Kelly B | First ImpressionsThe staff was helpful and experienced in their knowledge of products and services
Noah W | First ImpressionsAll staff members were, cordial, usual friendly and attended to my needs and request. Thank you guys, much obliged!
GLORIA M | Overall ExperienceExcellent service! Thank you.
ELIZABETH P | Overall ExperienceThe facility needs to have maintainance 24/7. The manager cannot do it all! Whether covid or no covid-19 virus. Couple of units were wide open upon my visit there, so that family needs inspection. Just opinionated. Great works Williams!
GLORIA M | First ImpressionsHorrible
Charlotte W | Overall ExperienceDuring this difficult time of sickness, joblessness and uncertainty; the manager of this property and the staff was very understanding and worked with me and my family while trying to manage through time. Thank you so much for your hospitality and care.
Linda M | Overall ExperienceU-Haul was a great help with my move to Warner Robins Ga!!!!
Joseph C | Overall ExperienceI have had the up most experience with UHAUL Storage’s in Warner Robins and highly recommend there services always felt safe having my belongings thank you William Golden for your kindness and care of others property keep up the good work God bless you, great management.
Diane A | First ImpressionsWell maintained and convenient location.
Philip H | Overall ExperienceWilliam was very helpful. Great customer service.
Christopher M | First ImpressionsI hate everyone who work in this particular location specially the property manager name Mr William. He was very rude & not very helpful nor friendly. People who work under him were ok but still not happy w/ them. I had my household in this property from August 29 2019 & was still planning to keep my belongings until I couldn't take it anymore. I feel like I'm being watch each time I check my unit. I was planning to stay but it was way too much for me. I will never rent with any uhaul property in the future because I had bad experience even when I call the call center. They also rude & I told my family member not to deal w/ any Uhaul businesses. That's all I can say & that's how I feel. Thank you
Mila L | Overall ExperienceI did not have food in my storage but I had ants if they spray around they units that would be great
Iquita W | Overall Experiencewould love if you offer inside or climate controlled units plus addition key bobs for the account The gent who help us was VERY polite and nice!
The R | First ImpressionsI thought the Agent and Property Manager was very accommodating, friendly professional and showed excellent customer service.
Carletta D | Overall ExperienceVery dirty and not well maintained. Hours available not convenient and cost was too high for services provided.
Jeremy S | Overall Experience.
Kurt H | Overall ExperienceI appreciate the helpfulness of the staff. I had need of having some furniture moved and they were so helpful.
Karen T | Overall ExperienceVery helpful and nice & Excellent customer service
Julie W | First ImpressionsGreat staff, very helpful. Thanks
Jessica J | First ImpressionsExcellent Facility,, not thrashey easy access, Will use again..
Lance S | Overall ExperienceTrash dumpster should be available for customer to use for free.
walter w | Overall ExperienceThis is my second time renting from them. The staff is always helpful and friendly. I recommend this place to anyone needing storage space or trucks and equipment for moving.
stacey V | Overall ExperienceDay rental is actually 9 am to 5pm after 5 drop off is another days worth of rental. I believe that's a little excessive. I found the service was great and the storage was what I expected.
Sheldon M | Overall ExperienceUnit was very big, very good value for the size. We could only access our stuff during business. This is why rating only above average.
stephen e | Overall ExperienceThe staff and facility are great. We are not moving forward because of the high pricing. While the access is better than most, not worth it for the cost.
John L | Overall ExperienceNo comment
Quinten M | Overall ExperienceGrate place to rent a storage unit
Johnny H | Overall ExperienceAverage
Matthew M | First ImpressionsThe staff was very helpful.
Heather H | Overall ExperienceGreat job!!
Melba o | Overall Experience30 day due process required by law.
Derek M | Overall ExperienceExcellent service every time I went in!!!
Stacy S | Overall ExperienceAll staff members treated me like family and were very professional.
Carlos M | Overall ExperienceIt took several tries to get my account prorated. The day of moving out of the unit, there was another lock on my unit. They don't know what they're doing at that place. I wouldn't go back.
Sherill S | Overall ExperienceI came into this location on 10/26 to reserve a storage unit. The day 10/30 when I came to move in with my movers my reservation was there but not my unit. Horrible service!!! Unhappy customer!!!!
Wanda S | Overall ExperienceNo Comment
Troilinn M | Overall ExperienceNone
Janet R | Overall Experience