Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. This is where I do all my renting and it's great. I would love to see a frequent renters deal. I use the car transport and small box trailers often
Everything great...
The were great we left Truck at wrong location and they were nice about our error
Better customer service.
Jeremy helped us through every step of this process with a great professional, safe and informative manner. He is an asset to Uhaul and needs to be recognized for his hard work. He is the reason we drive across town to this location!!
Very nice and helpful!
The checkout process was slow, complicated and cumbersome. The necessity of calling an emergency contact person before the vehicle can be rented is over-the-top and honestly degrading to the customer.
Staff was extremely helpful and friendly!!
So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.
Miss Rachel was Awesome
I did online check in but still had to go through everything when I got to store. Also was told had to call in as issue with my account but when called in nothing was found wrong so delayed my pickup time and getting on the road.
We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!
none
Jeremy is the best. We've worked with him multiple times and he is always knowledgeable, professional, and friendly! He deserves a big raise!
The cab and truck had not been swept out. Employees were nice but disappointed they did not wear mask!
It was a very frustrating experience all around.
Management was rude. When the girl at the desk was busy outside a line of people waited while two people carried on a conversation in the office. When someone said “excuse me can we get some help?†The guy said wait. It took us 35 minutes to get outta there with one person in front of us. And the guy had to help us anyway cause the girl wasn't trained.. pain in the ass.
Not much. Maybe more upbeat greeting. Seemed a little drab and not as friendly at first
Great staff.
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The trailer had some damage on it when I rented it. When I returned it they tried to say I caused the damage. I would recommend having the person that hooks up the trailer also walks around with the renter and documents any damage before leaving. They currently send you a text telling you to look over the rental but I didn't get that text until I was 5 minutes away from the lot. Thankfully I did not have to pay for something someone else did.
Women at desk when checked in seemed out of it. Had to go over things multiple times and continually needed to ask for help.
Make sure the uhaul attendant checks over your rental BEFORE you leave, tried ripping me off for blatant previous damage,.....not cool.
Very rude and not willing to help. Said didn't realize how much work it would be for her!!!
Everything went smoothly with good communication. Contents arrived as I packed them.
Good job guys thank you
Excellent customer service!
There was too many associates working too close together making be it hard to have a conversation with the agent I was working with. Called to change return time which was not updated, when returning trailer was going to be charged for two days. Little hard to believe that when checked out at 11:38 am and returned same day at approximately 7:45pm, would be charged for two days because return time was different.
Only criticism I have is that the online site will show something is available, but if you go to the physical location and ask if it is available it will not be. This happened to me at two locations before I decided to just reserve it online from the parking lot. After reserving online I was able to walk into the exact same store that didn't have any available and it was now available. It would be nice if the system the employees had at the store indicated that they had stock available but it was for online reservations only. Other than that, the location is clean, the employees are very friendly and the service was quick and accurate! Would highly recommend this location.
The guy checking the trucks had earbuds in and was on the phone and was rushing me out of the truck due to it being close to closing time
Great service
I had one issue; Having to select a drop off UHaul location not knowing if they were open on a Sunday. That data is already known to you (uHaul) and could have been displayed to me for UHaul locations in Colorado Springs which is where I dropped off. I was able to manually edit but I could have done it upon order payment if the data was available. For your consideration.
Counter staff seemed less than interested in performing their duties. I had reserved a dozen packing blankets in the reservation, but only 6 were in the truck, and worst of all, by the time I realized that the screw used to tighten the passenger side rear view mirrors in place was stripped and could not be used, the truck was loaded and I had to fix it myself using duct tape. Very unsafe and I can't believe the problem was not reported by previous renters.
The van we rented did not have heat. We were wet from moving in the rain and had to drive 100 miles to the apartment and another 100 back, soaked and cold. We did stop and spend over $70 on jackets but cold air kept blowing which chilled us to the bones. Management gave us $20 off which is a slap in the face plus they blamed the previous renter for not reporting it. In Iowa it can be 80 degrees yesterday and 60 today which was the case here. It doesn't forgive the fact that there was no real service recovery or apology. Our experience will not be forgotten and our displeasure shared with many. Perhaps to improve, don't blame the renters and apologize with some empathy. The manager just told the agent at the desk to take $20 off the bill and hung up after it was confirmed there was no heat. Imagine being wet and sitting in a metal van with cold air blowing because when we did turn it off the windows fogged up. To top it off...I called Uhaul's 800# and after being disconnected 3 times I got to an agent. I was told my husband needed to call and add me to the file so I could call back. When my husband called, he was told it was a closed file and was given a complaint #. So much run around...getting more discouraged and unsatisfied by the minute.
Customer services was crappy didnt even explained anything. Just handed me keys and that was that
The only thing I'd say is that the employees were standing around doing nothing and then when customers came in, some would complain about going into the rain.
Top notch
Even though I reserved a truck in Monticello, 12 moles away, and had to use a truck from cedar rapids 34 miles away. so that i had an extra 44 miles to pay for. It was a good moving experience.
The after hours check in app did not work well. Asked me to share my location, but then either I couldn't share, or it didn't receive. It gave me the warning that if I was in the wrong place, an additional charge would apply, but would not allow me to proceed beyond that point. I thank this location for NOT charging me the concierge fee for completing the check-in.
You’re the best
Have more people work so one person doesn't get swamped so they ccan get a bteak
Everything was fine but when I request no equipment I mean no equipment. There was a hand cart and covers in the back with breakable seals and if broken you pay for it. This was a big inconvenience to me since it took up room and was not able to place any items in that area.
I was unable to upload photos on the self-return website, so I was unable to complete the return after hours. The upload button didn't work using multiple web browsers. Pickup was quick and easy.
Checkin took forever
I may have left a coffee thermos in the truck. The spring on the ramp latch does not work.
What is the point of reserving online and checking in online when they ask you everything again in the store. Saves no time at all and is very annoying.
the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.
Great customer service. Thank you!
The young ladies behind the counter were very helpful; however, there was obvious friction between the employees visible to customers.
9/13/20 7 AM “OPEN†sign lit but doors locked and lights off. 7:20 store employee emerged from car to inform waiting customers that employee with keys on their way. 7:40 AM employee arrives with keys. I completed reservation and check-in online but employee requested all my information again at desk. Why is there an online check-in? Employees seemed overwhelmed, need additional employees.
I specifically made the reservation by phone to use the pickup to pull a trailer. Got the pickup home to find the hitch was locked preventing me from using a hitch. Called the location where I rented the pickup and was informed they do not allow towing with their vehicles. After arguing that the Uhaul website specifies towing, I drove back to the rental location to have the hitch unlocked. 30 miles extra round trip that I had to pay for when returning the vechicle. Uhaul needs to get their acts together.
Way too many people for just one or two employees there. None of them knew their jobs and no one knew to take charge of the place so it was a mad house
Train your personnel. 37 mins to check in at 8:00 AM that is not acceptable. She was the bright star as the other 2 individuals were horrible. The other 2 had a lack energy or maybe were not trained enough to help her. In my 57 years of life this was a Top 10 worst customer service experience in my life. I work in the service industry and I do understand the challenges of hiring the right people, however there must be a stronger lead at this locations. Training and a stronger leader is needed here. My return was just as bad as took 20 mins and individual took his sweet time. When I went into building to get my receipt no one was around.....OH boy...
Like the features of having interior climate controlled storage and security of alarm system.
This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.
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This was not my drop off choice. I was forced to drive 30 minutes to drop it off.
All was good.
Guy that helped me was great, very knowledgeable and polite. Helped hook up the trailer, made it a seamless transaction.
The staff was more concerned with chatting among themselves about margaritas than helping me. I was told I had to wait 2 minutes to get a 11am return or I'd get charged another day, yet my truck wasn't cleaned or ready until after11:15. The blonde girl with green or pink highlights was nasty to me and was less than polite. There seemed to be no manager present and if there was they were horrible at their job
U did a great job
Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.
The made me purchase insurance but couldn't tell me what it covered. The employee was so high she could barely take my information. Not even the manager could explain what the insurance covers!!!
I wouldn't recommend using the neighborhood locations. I went to one in Marion. He didn't have a dolly and said he couldn't check to see who did. The next place was not open during business hours and the 3rd place didn't have it but he did tell me to go to the location I used. The young lady who helped me had no enthusiasm or friendliness and no one gave any instructions or asked if I knew how to use the dolly.
Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.
They were having problems with electronic payment pads. Not a fault of local shop. This was a very short move--total of 12 miles. When we topped off the tank the pump added 3.5 gallons, about $8. The fuel needle register above full. Otherwise all went smoothly. Our "helper" crew was terrific. Worth every penny.
Staff was VERY thorough and made sure to double check all equipment and my vehicle as well. Very professional and nice. Definitely would come again!!
No employees wore a mask, sorry but most all the customers in there wore one thought this was very rude on yout end. Didnt think the man was very courteous. Won't recommend .
Dalton at the Westdale location in Cedar Rapids, Iowa was phenomenal. Went above and beyond to help me.
Not near enough staff for the volume of customers.
The truck was clean however no power. It served the purpose of moving boxes and that is what mattered.
Great customer service. And care for the customer needs
Very efficient and friendly employees makes your location stand out.
Drive in bays are awesome!!
Very polite personnel. Knowledgeable and helpful. Love this place!!
Janet is very professional, And the way she conducted herself and made us feel welcome
Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet’s “Amazing” hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe
Been around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.
The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!
I would tell friends they are good to there customers
Had a really good experience. Will definitely be back. Thanks
Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Thank you!
Great job
