This was the wrong truck at the wrong location but the people here were pleasant to work with. 1 star for the original pickup location in Iowa City that didn’t honor the original reservation, didn’t have the right truck size, sent me to the Cedar Rapids location 30 miles away adding an extra hour of time, and increased fuel costs for a larger truck.
SCOTT SCustomer Reviews for U-Haul Moving & Storage of Westdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was inconvenienced and told to pick up my U-haul at this location, which took time and money out of the tight schedule with packers/movers. I did need several hours extra prior to completing my drop off in Corpus Christi, TX and was conveniently charged for this even after notifying that specific location. I feel an imbalance of expectations and bad business in charing ~$90 for the extra 6-hours on the day of return 07-14-25.
CARLOS VPicked up 26 ft. Uhaul for a 900 mile trip. This truck was cleam inside and out. A little over half way through our trip on an overnight stay we found out that we had been placed in a dangerous situation with this truck. One of the inside tires on the rear of the truck was completely bald; not just going bald but completely bald and no visible tread, like a dragster tire. The truck was fully loaded and we were put in the situation of having to decide if we should call road assistance or continue. Seeing the truck was loaded and we had unload movers already set up, and we were halfway through out trip, we decided we would have to risk it and continue rather than delay. Took photos of the tire for the return of the truck. I can't believe that this passed an inspeaction and the only way it could passed was by not having any inspections for a long time prior to our rental. We showed the tire upon return of the truck and he took photos too. A few days later I stopped by the drop off site and the truck was gone, so it was either repaired or rented to the next unsuspecting customer. Based on the condition it was when we received, I think I know the answer.
MARK YI came in last minute to get a tow dolly and they were so helpful. The guy was super nice and informative about the process. He hooked everything up for me and i was on my way in less then 10 minutes. Best customer service experiences every time i rent from uhaul of westdale. I have rented everything from a tow dolly to a moving truck and storage units. I Definitely recommend Uhaul Moving and Storage of Westdale. Great customer service, very knowledgeable and helpful.
Bobbi KWhen we had to change our plans at the last minute, Cherresse and Jezirae didn't even blink. They made us feel at ease and were just the best. What could have been a terrible day was made so much better by these two. They connected with us and made us feel like they really did care. I appreciate them so much. Next time I need a moving truck this is the location we are going to.
CHRISTINA SThe young lady behind the counter was so helpful, even when it was super busy. Thank you
AARON LCherriess was awesome. She helped me get a price that was promised but not in the system. Thank you to her as she was great..
SCOTT DJennifer at the Westdale location was extremely helpful in tracking down our U-boxes that had been in storage for several months. She told me that she would have them ready for us and she did, without any glitches. Thanks Jennifer.
mark yDrop off was quick and easy.
PATRICK PAnother great experience returning our equipment a day early. Staff worked with us to drop our car and hauler off early in the day so we had less equipment to maneuver in our destination neighborhood. Once the truck was unloaded, the return process for the truck and car hauler were completed with a simple walk around and handing off the key. Super quick, super friendly, super easy. Out of all of our cross-country moves, this move 1200 miles back home was simple working with U-Haul on both ends. Thanks!!!
PETER BTruck was an absolute awesome ride. Thank you again for such amazing customer service!
Zoriah LVery good service both on check in and check out. Very smooth and fast. I love using U-Haul.
Randall WStill learning how to use it
Iyana B | First ImpressionsEquipment needs to be checked more frequently to ensure all parts are still working and up to date. Not all rusty
JABIER GI rented a trailer got there at 11:45AM had everything done and paper work signed. The person working there said go out and wait in you vehicle and I will be out. I waited for 30 minutes then went back in side. Ask her how lon it was going to be and she said she had to finish up some stuff. Finally at 12:45 came out. Also was 90+ degrees out so i sat in my vehicle running air. I’m really not happy it took this long to pick up a rental.
ELDON BThe service provided at this location was very disappointing. We saw one employee while there. This is usually cause for some additional grace, but the employee seemed very disinterested in working with customers and displayed limited soft skills while interacting with us. We waited for nearly 30 minutes to pick up a trailer that was rented online. In the end, the trailer was not ready for us and out front like the rest of the vehicles/trailers to be picked up that day.
Anthony GYou did good.
DENNIS RI drove a Uhaul for the first time and was nervous about it but after I started driving it felt like I was driving my Minivan..a Very Smooth and nice ride. I also noticed I had a newer one with less than 16,000 miles..The whole vehicle was clean and the storage part was also So Clean..a Great experience. The only bad thing that happened is on us..because we bought a paddalock and when one guy put it on and secured it right before we left..he realized that he locked the keys in the back of the UHaul and the paddalock keys too😁 So had to get a 36 inch bolt cutter and then find someone strong enough to cut it. Then I was on my way..never mind the nightmare dreams about getting the uhaul back in time with the right amount of Gas replacement! Somehow in my dream that night, i thought i had to replace the gas with black olives..🤪 and was struggling through my dream. Moving is alot of work physically and Mentally..It all worked out and enjoyed the whole Experience..😃 Thank you So Much!!
SARAH KThe Staff at the 2800 Edgewood Rd location is always so friendly, helpful, knowledgeable , and fast.. they get you in and out in a jiffy
Latonya M | First ImpressionsA little confusion at first but by and large okay.
RONALD MThe representative was very polite and answered all my questions.
Rob BVery friendly and helpful
BRIAN DWonderful staff, very helpful and accommodating!
RANDY J | First ImpressionsManager was very helpful at reservation time, promising to inspect, comp etc due to past unsatisfactory experience. At the time of my pick up and return, she was not present and did not respond to communication attempts. Rather disappointing.
DONNA WReservation/rental kiosk in store
JONATHAN JI was surprised I don't get a refund since I didn't use the whole month but had to pay for it
LeAnn O | Overall ExperienceThe person who helped me guessed at a lot of the advice he was giving. Turns out he was slightly wrong on some of it, but it worked out.
THOMAS VEveryone was awesome!🤩
JOEL S | Overall ExperienceEmployee was nowhere to be found for 10-15 mins. Wasn’t super friendly when he helped us
Mackenzie GEasy renting experience. Trailer worked great! Tows easy and really solid nothing got wet after driving 400 miles in downpour. Will definitely use again and would recommend to anyone. God bless America and Trump
JUSTIN TThe process for access was confusing and I needed assistance. The floor in one of the hallways was missing tile. A renter left a ton of dirt all over the floor in one of the hauls. The rest of the facility was fine. General Manager was kind, understanding, friendly and helpful.
DAVID T | First ImpressionsThe trailer I was given wasn’t swept out and contained grass and manure. I’m sure the previous renter wasn’t charged the $15 cleaning fee, not should they be since your staff didn’t bother to clean it anyway. The service staff there are just unfriendly and act as though they don’t want to be there and don’t want you to be there. Barking orders at you, as if you work there and know (or care) what their processes are. I walk in and the person “at the desk” is sitting down with her head behind the monitor (not working, mind you). Doesn’t stand up, doesn’t greet me, tried to pretend she wasn’t there and I wasn’t there. The bell went off when I walked in so she was well aware I was approaching. Had this experience the last time when I returned a trailer too. You can do better. The man on the phone when I called Saturday to extend my trailer was terrific. So I know it’s not everyone. Also, I was asked for an “emergency contact” when I checked out the trailer. I’ve rented here several times (once just 3 weeks ago) and have NEVER been asked that before. It’s not on the online form either. Even rental car companies don’t ask for that. If your rental policies are that lax that you never enforce them, then don’t enforce them randomly on me. I suspect that this nonsense is for your storage rental business and not your vehicle rentals and that this particular employee was just a jerk because you unfortunately have several of those. Will I rent at this location again? Likely not, unfortunately. The first time the employees were kind of jerks, I said anyone can have a bad day and maybe it’s just one person. It’s not just one person. These people do not like their jobs and should not be allowed to interact with your customers.
ANGELA SThe tow dolly rope was worn out. I had to stop at a different location to have parts replaced
DAVID SThank you
Whitney S | First ImpressionsGood job
Malcolm C | Overall ExperienceThe check in process very smooth, customer service so friendly and helpful A+, the best surprise was the padlock attached to the back back door , what a relief for over night storage. Would recommend this location for all of cedar rapids
MICHAEL KEverything went well. Easy reservation, check out and checkin and truck drove perfectly.
Michael Fcomputer system needs upgraded, invoicing is problematic...
JEREMY HI got a free month on February 20th I month would of been the 20th of march, so worried about getting money and I didn’t even get a full free month, they been on my butt about a payment since the first. So they locked me out my unit so I couldn’t move out in time. Cause I just wanted the free month. $250 is way to much for a 10 by 20 when I had a 12 by 30 for $190 a month. I don’t recommend uhaul storage!! That free months will screw you over. Never again
Jacob C | First ImpressionsMaybe a clearer understand between client and business, concerning pickup and drop off time. Other wise would rent from them again.
JEFFREY BHelped me a lot
NA O | Overall ExperienceTrailer was not really clean. There was a couple trash items in the trailer and one of the latches was very sticky. The customer service lady was really good and did a great job trying to help with the pick up.
JOHN GGreat service 👏
ANDRE BThe lady that helped me was wonderful! I am sorry I did not get her name to be able to put on this.
AMY KI'm a boardgame collector. I needed a climate control unit to store my collection in while I was living in a hotel. Thanks to this storage unit I was able to keep them safe for an entire year. They are in the same condition I put them in storage in....I think. I haven't gone through every game. I have a lot, so many that I don't actually know the exact number. If I find mouse damage or something. I will let you know. But all the boxes are intact, so that is unlikely.
TANNER H | Overall ExperienceIt was one of the best service car was clean. I enjoy it.
SHABANI MThey had me pick up a vehicle with 1/4 tank in it..this means I had to fill with $100 gas before I could even go anywhere.
TYLER WGreat place staff always very friendly and helpful.
Christopher P | Overall ExperienceTook the lady almost 40 min to get out side after she rented the dolly to hook it up and say I was good to go was also the only one working thair they wear to busy for one person
KEVIN MThe only complaint i have is i needed a trailer for one last move only 12 miles And I have 2018 Jeep wrangler rubicon with a soft top. Their policy is no SUV's with a soft top is allowed to pull an open top trailer. My Jeep is equipped with a full roll cage the only difference between my soft top and a hard top is a light covering of fiberglass and glass windows On a Jeep Rubicon I feel this not a safety concern not with a full roll cage and full size 35in spare tire mounted on the tail gate This should be determined on the specific vehicle that is pulling the trailer. In the end I was forced to rent a pickup to pull their trailer It's appears to be a revenue booster to me Over all everything worked very well and the staff i worked with were vary pleasant to work with.
HOBEE HA little less attitude from the employee that got us our truck Sunday. Today, Monday, the woman was very nice. Waiting for my refund for mileage.
MELISSA DWish u were open a Little later
Kaylah M | Overall ExperienceGreat location compared to the otherwise of town. Very clean, organized, front desk folks had their shit together.
KENJAMIN AVery disappointed in the entire situation and experience
Michelle BWhile dropping the trailer off, I complained about the lack of customer service, as I was told to drop the trailer off at a location further from my home than planned, a day earlier, and at additional expense to me. The representative showed no interest in my concern, and when I mentioned that she didn't seem to care, she just grunted at me. I even coached her about unplugging the trailer wiring by the plug instead of the wires, which could possibly damage the wiring. She only seems perturbed with me. She was anything but friendly or accommodating. Normally, I would have offered to help disconnect the trailer, but because of her attitude, chose to stand there and let her struggle with it herself. She didn't even bother to thank me for doing business with UHaul. Prior to this experience, all of my transactions with UHaul have been satisfactory. All in all, this was a lousy enough experience with UHaul to make me look elsewhere should I need to rent equipment again.
KURT SWonderful customer service! A+++
ELLEN MThe Cedar Rapids staff was friendly and helpful.
NICHOLAS KVery nice facility and easy to use. Needs another elevator pretty badly but aside from that it’s perfect.
Daniel N | Online Move InThe alarms kept going off and the cops came and questioned me. Not cool!
MANDY P | First ImpressionsI wanted to take a moment to thank the U-Haul team for the excellent customer service today. The staff who assisted us with booking the truck were incredibly kind and helpful. I truly appreciate their support. If any of my friends or family ever need a truck for moving, I will definitely recommend your services. Thanks again for everything. I made sure to return the truck in the same clean condition as I received it. Wishing you all a Happy New Year!
KIRUHURA NShort staffed and equipment (trailer) had numerous marker lights out, 1 brake light out and 1 running light out.
DAVID PU guys are absolutely the best! Every time i rnt a trailer from uhaul, the process is always quick and convenient. Also very affordable. Customer service is always helpful and super nice!! Than you!
JESSE BI rent a storage unit from the westdale location every month and it is ALWAYS ready to go when i need it. The online move in process is very convenient and quick. It literally takes a minute. And when you arrive at uhaul, they even have a free lock in your unit. Their customer service is exceptional. They are very helpful and nice. I really would recommend giving uhaul storage of westdale a try next time you need a storage unit.
Bobbi K | Online Move In300 miles into my trip the front driver side trailer hub broke off and stuck me on the side of the road for 3 hours plus waiting for a replacement trailer. Jennifer the general manager was great to work with but the equipment needs to get serviced before taking on long trips.
TODD SIt would be nice to have more of your friendly staff at the counter because sometimes there's only one person working at the front desk. Otherwise, thank you for keeping the facility safe, secure, and clean; thank you for making it easy for me to access my U-box.
Ginnell SHuge, brand new facility. Well-organized and maintained. ALLLLLLLLLL you moving supplies you could ever dream you need, and then some. I only interacted with one staff member, but she was MOST helpful, SUPER friendly, and extremely efficient. I would definitely go back here!
COLLEEN OI like you guys you do great job for the customers. I’m really happy and thanks you.
ADAM MIn the winter have the employers start up the trucks before customers get in so they can be ready to go. 😊
FRANCES WWas only able to get out to the storage shed at 2am so probably tripped an alarm since it said can't access the system. But otherwise it was fine.
RYAN T | First ImpressionsAlways very helpful and friendly. Great place to store your things. Would definitely recommend.
Bobbi K | Overall ExperienceThat’s really good. They took care of people and they make sure everything done well. I really like it and hopefully they give they keep the warm they walk like that so continue good job. May God bless you.
SAUREL J | First ImpressionsI pulled my things out of U-Haul storage after several Months of them not having access to a fork lift which limited the facility from performing service with the U Box. After speaking with the manager about what could be done I opened a storage account for 30 days under the free trial. At the close of the trial I called to see if the fork lift had been fixed and was advised no. I spoke with the same manager who was rude and couldn’t recall our previous conversation and acted as if she didn’t know what occurred previously. I decided to remove my belongings and would not recommend or do business at that location again. I’ve used U haul on several occasions and it will be a last option for me to use them again.
TAMMY C | Overall ExperienceGeneral Manager was very helpful!
DONALD S | First ImpressionsAs stated, conditions were excellent. We used an interior unit, and the access capability was great. We would definitely recommend U-Haul to any of our friends or family.
Tracy O | Overall ExperienceEverything was wonderful thank you
MICHAEL H | First ImpressionsFriendly and knowledgeable staff.
Jennifer S | Online Move InNice
JEANCY F | Overall ExperienceI like 😊🫶
REDDY B | Overall ExperienceThere were days where we couldn't get into the facility due to doors not working to access the storage units. The womens bathroom was almost alway ls dirty with clog toilets. The alarm almpst always went off every time I opened my storage door. And there were plenty of times we couldn't axceds because the card wouldn't work and we had to come back another day to get my belongings. I will admit that the staff was very helpful in taking care of the matter. And they were kind to deal with. Over all I would recommend and even use again myself.
Andrea F | Overall ExperienceEverybody was very helpful there with what I needed and they even gave me a storage very clean yes I will tell people about westdale U-Haul sure will
CATHERINE G | First ImpressionsSo far the experience has been wonderful! Been moving stuff into storage nonstop love how clean the facility is and lover the drive in unloading sections to stay out of the weather elements. Overall 10/10 recommend.
Jesse J | Online Move InIt served me very well until I was able to find a place to live.
michelle h | Overall ExperienceSo welcoming
ISRAELI N | Overall ExperienceGreat experience!! Great customer service.
David L | Overall ExperienceThey Manger Jen was rude and unprofessional, she doesn't deserve to be in charge of a store or employee.. she really needs to find another job. She is the reason I'm down with storage until there and as soon as I can find somewhere to unload my uboxs I'm done.
GEFFREY G | Overall ExperienceThe staff is super friendly. The facility is very clean very nice and felt very safe. I would highly recommend if you need storage to rent from this location Westdale mall area, Cedar Rapids Northwest side
tara b | Overall ExperienceJust issues with the bay doors not working fit the 2nd floor.
Anthony K | Overall ExperienceWe were very confused by all the places to swipe our card to get into the garage. We opened our first unit and set off the alarms. We called the front office and he turned them off. We went to open our second unit and yep... alarms went again! We laughed about it afterwards, but thankful the office was still open to shut them off. It's super clean and quiet.
MELODY M | First ImpressionsIs easy peasy when I turn my truck in at the end and they help me out they are so grateful and thankful especially for Miss Ray and her helper
Felicia M | First ImpressionsI had lots of trouble with the schedule and reservations. Things like calling in the morning and have the reservation confirmed, while reaching the facility and there is no reservation. Many absurd situations happened. It was unbelievable.
Tharnier O | Overall ExperienceAll employees here are nice and well trained , I've used this location a few times
Latonya M | Overall ExperienceI'm very satisfied everybody's very professional
FRANCES W | First ImpressionsFantastic service and easy to get to! Love that I don’t have to fight an elevator with my stuff to store it.
Ashley C | First ImpressionsVery friendly staff and helpful
angela T | Overall ExperienceThis was a great facility, staff was always helpful. I would use it again.
RYAN L | Overall ExperienceThey moved my unit out and trashed all of my stuff without contacting me. A fully paid unit at that
Brittney W | Overall ExperienceWhen I got to my unit (which wasn't my unit apparently) it was double locked and assigned to a man's name. It took over an hour to get a new unit assigned to me, which was on the other side of the building, and that unit was also doubled locked and unavailable. I ended up finding an open 10x10 myself because I was there for 3 hours, had to be to work and paying the movers by the hour. After I move and get my things out of this unit I will never ever use U-Haul services for any reason ever again.
Tammy W | Overall ExperienceThe staff went above and beyond to help me in my situation.
Jerry T | First ImpressionsRachel was super friendly and understands people's needs when it comes to shipping and storage, long term or temporary.
AMY H | First ImpressionsYou have an amazing facility! It was always clean, well lite and very secure. The staff was always friendly and helpful even though they were always busy with several customers waiting. A friend recommended your facility to me and I will be recommending it to everyone!
KELLY Z | Overall ExperienceEasy and friendly
JOHN T | Overall ExperienceRachel the manager is very helpful and friendly. She made it a delight to rent from her.
Elizabeth F | First ImpressionsRachel@ the Westdale area return location in Cedar Rapids was really nice and helpful and the facility looked cool and was clean and secure.
rachel d | First ImpressionsMy access card sometimes took a few swipes to work but otherwise everything was great
GARY R | Overall ExperienceJennifer has been extremely kind, thanks
Abigail H | First ImpressionsRoseMarie was amazing!! Very helpful, very friendly!!
Melinda S | First ImpressionsThe staff was so helpful and pleasant to work with. They all worked together to help each other out. They were quick and seemed to enjoy being there. We asked so many questions and they were so friendly. Great experience !
lupe s | First ImpressionsActuallly was the best out of all places i rented drom wat better than the 16th ave uhaul location anyday.
Joseph M | Overall ExperienceI just want to say that I have thoroughly enjoyed working with the folks at U-Haul everyone there was more than happy to help you in any questions or concerns you may have I l recommend it to anyone. Thank you!!!
CHRISTOPHER P | Overall ExperienceJanet was very helpful with whatever I needed. She responded to all of my emails very quickly, always had a professional attitude and was super friendly. I did have a couple issues during my storage rental but Janet was able to correct the issues right away. I would definitely rent another storage unit at Uhaul in the future if I need to.
ROBIN L | Overall ExperienceA member was rude to a friend of mine when she tried to access my unit. Other than that the year and a half I had a storage was amazing!
Kristin G | Overall ExperienceThe older lady that works at Uhaul by west dale in CR Iowa, isn't very approachable and she comes off really short and rude.
DEVON L | Overall ExperienceJanet the manager was awesome!!
PAUL M | Overall ExperienceThe manager Janet was very patience and helpful and friendly all the time,would go back there again!!!
PAUL M | First ImpressionsJanet and Alexander were great checking me in and explaining everything
GARY R | First ImpressionsI did a big move. But this U-Haul made everything easy. Staff is friendly and helpful. Returning equipment was easy storage was clean has equipment on hand to make moving items easier. The owner She is the Best I love her
SIMONE D | Overall ExperienceGreat staff. Very helpful.
Kyle B | First ImpressionsTerrible customer service, would never recommend to anyone I care for. Good riddance.
Austin O | Overall ExperienceThis uhaul was in the absolute best place ever i would recommend it to anyone
Brian M | First ImpressionsAmazing customer service! I wish everyone provided service on par with Uhaul. Well done!
Tamara B | Overall ExperienceI had to use the wrong unit (no fault of the actual place)
Sidharth S | Overall ExperienceI've had 2 totes stolen from me containing at least $2,000.00 worth of merchandise that I've reported to Uhaul customer service since I've had my things stored there. I later saw my things for sell on EBay. The blond haired boy that worked there would not allow me to be present when my lock was being replaced to my own unit! I was forced to remain in the lobby by this employee watching the locksmith take 2 totes to his vehicle with my things in them as he drove off. I called the local police and they told me it was a civil matter. So, the moral of the story is- if you operate a storage facility the people paying for the units have their rights violated by the employees.
Leslie S | Overall ExperienceEverything went well from reservation to storing our belongings to removing them. Very easy and stress free experience. Staff was friendly and helpful.
Becky M | Overall ExperienceWe.appreciated the one month free rental as we were not even aware of the quality of this storage facility. Now that we know, we would definitely use it again.
Deb S | Overall ExperienceWhen we first reserved our unit and I called to confirm they told me our reservation was not actually reserved. The key card wouldn’t work, I went to the office to let them know and asked if there was a pin I could get incase this happens again - the front desk guy just told me he deactivated my card and now it should work. When we got to our unit there was a lock already on it. I went to the office to let them know, they gave us a new unit. When I went back to check on our new unit they gave us it already had a lock on it as well. I went back to the office yet again just to wait in line for 10-20 minutes before someone finally came back into the office to help me. We finally got a unit that did not have a lock on them, but they were a lot smaller then the original unit we had reserved. Thankfully no issues with the truck. Overall, terrible experience.
Tara C | First ImpressionsGreat storage
JEANCY F | First ImpressionsI had rented a 10' z 10' and the associate put me in 2 - 5" x 5" units which I had questioned so tried to accommodate her need but that didn't work so had to go back to request what I initially had signed up for. I also thought that you could drive right to the unit but that wasn't the case so took a bi more time but at least it was climate controlled.
John V | Online Move InEach time I needed to speak with staff there would be multiple employees working, usually 5 or more but only 1 helping clients. The rest would stand behind the counter and the line would get extremely backed up, as well as when customers would come in that were being loud and demanding instead of stating they would need to wait in line like everyone else the staff would let them skip to the front of the line. Questions always seemed to need to be talked over with a manager or someone of a higher status before being able to continue. As well as staff arguing with each other in front of customers. If you plan to stop in or call this location you need to plan at least an hour per visit as the staff aren't friendly and overall most don’t seem fully trained. The actual storage units were nice and well cared for, it’s just a shame the staffing/customer service doesn’t match.
gabrielle A | Overall ExperienceIt was a good experience and staff members were helpful.
debbie k | Overall ExperienceAwesome experience so far. Austin is great, patient, Friendly & has wonderful customer service skills.
Kim C | First ImpressionsI appreciate the fact that I was offered a free unit for the month, but it was not disclosed to me that the unit was on the second level of the facility...I had my entire house to move. There was absolutely no way that I was going to haul everything across the store, to the elevator, and to the storage unit. I was also told the unit was able to fit a 3 bedroom house....It was ridiculously small and we fit everything into a 10x26 truck. There was no way this unit could have been able to house a 3 bedroom home. I surrendered the unit and got a different one elsewhere. Super frustrating that the website didn't specify that it was on the second story.
Jacob B | Online Move InEverything was great and the manager was so great thanks to everyone there's
Vanessa C | Overall ExperienceThought the unit had a dirty, buggy, off odor to them
Aaron S | Overall ExperienceAfter reserving outside storage due to ease of unloading well ahead of a 9 hour drive to the facility we arrived and they did not have what we reserved and had not for many weeks and basically said not their problem it is corporate U-Haul's issue because they do not track inventory availability at stores. The people working had no solution other than to charge me more for inside storage and when trying to even back the trailer in it was nearly impossible as not enough room was available to back into unloading zone. There was no moving dollies in the area and I called the owner and got no help at all and was told well you can't use the ones in store they are for sale and later said "well I guess we could let you use one we rent"... Totally unacceptable service and care for customer. Should not reserve something they do not have. I have another rental in a week for a truck and if I could arrange an alternative to U-Haul I would as this is very very poor service and considering people moving and using the equipment are typically doing the move by themselves and at the end of a long long and tiring trip do not appreciate or expect such lack of service. Extremely unimpressive and I will Not at all recommend U-Haul to anyone if the independent stores act like this and leave people with the frustration and no help we experienced. I have no alternative for my rental on 20th of June but will FOR SURE tell all that will listen how poor of service and zero customer service with attitude on top of that. I would have hoped people who are allowed to purchase and run stores under U-Haul brand name would need to meet some kind of minimum level of customer service policy, procedure, or expectations. If you want to talk to me I would be glad to share my experience and frustration and further define why this is at least in my eyes and experience unacceptable. I would think if U-Haul does not track and keep accurate or nearly accurate equipment and space availability maybe such a system readily available on the market and used by many should be investigated. A very very frustrated and sone to be former customer of U-Haul.. larry Johnson 319-850-6879.
LARRY J | Overall ExperienceU guys are truly amazing grate friendly people I loved renting through ur company I hated the fact that I had to leave i I could have lived there I would have it made me sad to go but my experience with y’all was truly amazing!
Sara L | Overall ExperienceThe only issue I had was my reservation. I made 2 reservations for the same place and when I went in to get things settled they were non existent. If this program can be better this place would have gotten the highest rating.
Sally A | Overall ExperienceFor a large facility, the service was handled quickly and efficiently.
YVONNE S | First ImpressionsI had an inside unit for a year and a half and always felt it was safe...even if I was in the unit by myself I felt safe knowing there are cameras all around. The staff was always friendly and helpful if I needed anything
Jenny H | Overall ExperienceI didn't really have any interactions with the staff but when I did they were awesome and very helpful and extremely polite I recommend them to any of my friends or family members
rommill s | Overall ExperienceThe young woman in the yellow coat was very helpful, friendly and humorous; it took the stress out of my day.
Teral C | First ImpressionsSupervisor unprofessional they don't help you at all and overly money hungry
Sarah S | Overall ExperienceEvery time I had to interact with the staff at the facility it was always a long wait. Every. Single. Time. I could never get anything taken care of quickly. I never was able to get anyone on the phone to assist me when I wasn't able to get the website to take my payment method properly. I had to wait for them to call me when the payment was late. To be fair, they waived the late fee this caused but first I had to have some young kid threaten to sell my belongings before he would slow down and listen to why I hadn't paid. Overall, this was the most frustrating and worst experience I have ever had with a storage unit. I have used U Haul for storage units several times in the past happily but after this experience I am not sure I ever will again.
JESSLYN C | Overall ExperienceVery clean and felt my belongings were safe
KENDRA W | Overall ExperienceThings were good for a while and then the country music started. Also the drive in doors are constantly breaking. Another reason I decided to change places is the alarms going off for an hour or so at a time while empty units are being checked. It was maddening and happened every time I was there.
liam b | Overall ExperienceStaff was so friendly and helpful! A great experience all around!
JILL G | First ImpressionsEach time I come to speak with staff there are very long lines with 5-6 staff behind the desk but only 1 staff helping customers. I’ve waited for an hour to speak with staff about problems that should be a quick fix because majority of staff is standing around. Then they don’t follow the line, whoever walks in and is the loudest they help next. The actual storage unit is fine but the lack of help from staff and their lack of knowledge to simple answers make the whole process incredibly frustrating. The lady who seems to be in charge is often doing multiple things because other staff don’t seem to know how to complete requests on their own, she’s very knowledgeable and friendly but most other staff are not.
gabrielle A | Overall ExperienceExcellent staff. Excellent service
MICAH G | First ImpressionsExcept my storage area has a hole in the wall picture was taken
Teresa C | First ImpressionsRachel and Tyler were a huge help! Great customer service! Will definitely be using again!
Taylor S | First ImpressionsHad a great experience..I still have one other unit there until I move and have been very happy with my things in a safe place.
JENNIFER H | Overall ExperienceWent great
RANDY R | First ImpressionsGreat place to store you valuable s.
GUY C | Overall ExperienceOverpriced and when we moved out we did not get pro-rated refund for the locker. You didn't ASK about something I would definitely tell a friend ~ IF AND WHEN ~ I referenced Uhaul Storage as a choice.
Richard O | Overall ExperienceThe unit was smaller than I expected and I was able to switch with no issue.
SHANQUISHA B | Online Move InAs the first storage customer of this facility, I found the staff to be competent, warm, and friendly. When the facility was severely damaged during the 2020 Derecho, the staff helped us to quickly secure and dry our belongings. We highly recommend this facility.
David M | Overall ExperienceExtremely long wait
Krystal W | First ImpressionsTruck box could have been just a little cleaner was dusty.
ALBERT G | First ImpressionsI reserved storage multiple times and had confirmation but each time I went in to get my unit U-Haul didn't have anything for me. This was rather frustrating. If I didn't have a moving truck already set up to deliver there I would have found a different place to rent.
Sally A | First Impressionsmanager was very helpful and on top of things ..was very professional and friendly
Karen H | Overall ExperienceHire more inside staff to cover the desk
GARRY R | Overall ExperienceIt's was ok so far
GUY C | First ImpressionsOutside doors wouldn't open automatically for vehicles to go in a couple of times during regular business hours. The directions for getting through the locked door when this happens are very unclear. Perhaps it should be posted: (as I learned): Swipe your card in the right terminal, then in the left terminal, to enter. There could be more of the rolling carts (non-mattress); when a couple of customers were moving at the same time, one had to carry things by hand instead of using the cart.
Tim W | Overall ExperienceThe staff was very friendly very knowledgeable and took the time to answer all my questions even though the phone continuously rang and there was a line of people waiting to be helped.
DEBRA D | First ImpressionsJanet and her staff are always friendly when I come in ! I am so glad we have a place available to store items until needed
JENNIFER H | First ImpressionsI cannot phathom how Janet represents such a wonderful company. She is an embarrassment to U-Haul corporation.
matthias b | Overall ExperienceThe staff was super helpful in finding me the space I needed and It ended up being a great locker, amazing what 5 more feet will do for you.
liam b | First ImpressionsStoring with uhaul was amazing but the main girl that answers the phone needs an attitude check.
jake k | Overall ExperienceUnit was not accessible, door latch was jammed. Unable to unload my truck and was told the only person who can fix the door is at lunch and would have it fixed in the next hour. Came back two hours later and still no access. The clerk said everyone was busy and not able to fix the door, even though the general manager and three uniformed employees were out by the main entrance smoking the entire time. Makes absolutely NO sense, this was not a result of a lack of employees but a result of laziness. Wasted an entire day dealing with inept employees and obviously management, and still do not have a rental unit to unload my truck.
DAVID C | Overall ExperienceThe staff was very helpful.
Richard S | Overall ExperienceIt may be helpful to have at least 2 people available at the desk. I waited over 15 minutes to ask a question while hearing 2 people talking and laughing just out of view. They can all hear the door ding when opened so they know there is more than one person in the store. Overall experience was what I needed at the right time. Thanks!
Theresa f | Overall ExperienceNo one's perfect!
LESTER P | First ImpressionsService was good and all ... Clean building and equipment is great ... But the guy at the counter seemed nervous and I was there for about an hour waiting for him to figure out what he was doing ... He was not very knowledgeable about how to rent equipment... But I would return to this location
Bobby M | First ImpressionsThe staff did not show me how to use the access card so I figured it out myself
Crystal H | Overall ExperienceThe guy who waited on me was very courteous and helpful
Amy P | First ImpressionsI was very impressed! David Larison
DAVID L | Overall ExperienceAll staff have been so friendly and helpful. When I couldn't figure out how to get in with card, they took time to go with me and showed me how. Yesterday they helped me find an additional unit right across from original. When I went to switch stuff around, the staff cleaning units were friendly. It is not often that you get genuine customer service anymore. Thank you for providing.
Vicky B | First ImpressionsUnit was locked when we arrived even after 4 phone calls and sending someone to obtain the unit. Arrived after hours unit locked. Called in the am assured by Drew it was now unlocked and available. Arrived 45 minutes later it was still locked! Talked to go she said people make mistakes i agree but Drew blatantly lied. She had me on hold 5 minutes while she went to see why their lock was still on it and then assured me it was unlocked! Don't trust her one bit.
Tim H | First ImpressionsGood experience, friendly staff. Good experience.
jerry j | First ImpressionsI have rented Car Trailers before and now this Unit. Dru has helped me several times and I have always been impressed with Her. Professional and courteous, she is a valuable asset to U Haul. David Larison, Major US Army Retired.
DAVID L | First ImpressionsVery nice and helpful staff... very busy but they handled it all so well!
Jenny H | First ImpressionsStaff was not helpful at all. They initially gave us the wrong sized unit and would not even come to look at it. It took hours for us to even get into the right one. The staff also continuously took calls while they were helping us at the counter.
TYLER K | Overall ExperienceLiked U-Haul offers climate control and that the units are alarmed. Nice to see carts available to move items into you storage unit. There was plenty of room to back up a truck and trailer into loading area. Staff was friendly and helpful. The only issues I noticed was a truck parked in the loading area for a long period of time that was not actively moving items to and from a unit. I believe this to be a loading area and not a parking garage. The center overhead door was not working to loading area. The restroom facility I used had one toilet that would not flush and there was no soap in the dispenser. Those 3 minor things I mentioned did not affect my decision for my rating. Thanks.
Garry I | First ImpressionsEverything was good but I got robbed on my rental
JOHN H | Overall ExperienceToo expensive and locks your stuff up if you don’t pay on time even if you will no longer be storing there.
Drew C | Overall ExperiencePleased with climate control, cleanliness, and the ability to drive into the facility to load/unload.
Shane M | Online Move InThe staff were great!
Linda R | Overall ExperienceThe storage unit and check in were great. The uhaul truck experience on the other hand was a disaster, I’m very disappointed and had to spend more than I should have and more than what I was told.
Rachel B | First Impressionsstaff is very friendly and helpful
TRACY W | Overall ExperienceLove the indoor units, security cameras and the alarm System that is installed with every unit it makes me feel better about my possessions at their facility and like the convenience of accessible dollies within the unit helps a lot
Jennifer F | First ImpressionsThe only issue was truck rental. ND THEN THE LADY WAS RUDE
Brian F | Overall ExperienceThe new facility at Westdale is excellent. I did have some concerns about the service and procedures conducted in the store. If you are interested in hearing about them, please contact me again.
stew r | First ImpressionsA remember one time, excess waiting at the desk area, but generally well taken care of when someone was available. I imagine it is an uncommon issue.
Thomas H | Overall ExperienceExcellent place. Excellent staff. Wonderful experience. No complaints.
Michelle H | Overall ExperienceI wanted to see my storage room, and unload distance so the young lady sent me around the building to the second floor without a code to get in, so back to the counter. Then another young lady decided to help me, and took me thru the building and showed me my unit, not convenient. So she pick another one, sent me around the building to unload, and the doors was locked I couldn't get in. She said oh she forgot she would be there in a few minutes.After almost 2 hours there I just cancel my order and left.. No free month storage is worth being inconvenient this much
BENJAMIN C | First ImpressionsI called the facility with a question and the person I spoke with was rather rude and unhelpful, even right off the bat upon answering the phone. After arguing with me for several minutes, the employee was able to solve the issue I had called about in 10 seconds which made the rest of the call feel like a waste of time. The unit that was made available for me was very dirty and chalky on the ground. It looked like cement dust or flour and it was everywhere. I had to lay down sheets to prevent my belongings from being caked in it. The one positive is that it was very easy to get into the unit and the loading area was very large
Luke H | Online Move InGreat service and friendly staff! Thank you!
ALAINA R | First ImpressionsThere was an issue with my reservation but, the local staff made the right decisions and took care of us.
ROBERT S | First ImpressionsWe arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.
KYLE L | First ImpressionsStaff remembered me from the phone call and answered all questions. Everything went smoothly.
Alan R | First ImpressionsWould be nice to see refunds for unused portions of monthly rent... Or offer weekly storage rates.. Overall very much liked our experience with uhaul
MATTHEW B | Overall ExperienceMore accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.
Tricia M | Online Move InThe price for a small one $85 dollars is kinda to high but everything else was pretty good and they where under staff at the westdale location so helping customers took long also
Stacie B | Overall ExperienceSmall elevator so multiple trips and had to throw out couch and bed springs cause they wouldn't fin on the elevator or stairway. Took way to long. I had a 10 by 10 by 10 and there were ones ready to use on the first floor yet I had to go to the second. Not happy at all
GIOVANNI A | First ImpressionsIt took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.
Gabriel L | First ImpressionsThank you for the wonderful experience
gary d | First ImpressionsThe manager there, by the name Janice, was very helpful and very pleasant soul to talk to. She made me feel as a welcomed customer which in turn made my experience very pleasant. I Thank God for someone of her nature and heart.
Tony B | Overall ExperienceKeep up the great work and still friendly
Theodore P | Online Move InThanks for the great service!!
jim d | First Impressionsclean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.
Gary L | Online Move InMany thanks to the management. We hope to do another business with the management.
Darius N | Overall ExperienceI have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!
Lu A | Overall ExperienceI have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!
Brenda B | Online Move InI can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.
sherry g | First ImpressionsAlways very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!
Joseph W | Overall ExperienceAll the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.
Jessica M | Overall ExperienceEverything great...
Randall W | Overall ExperienceSo glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.
Judy F | Overall ExperienceWe rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!
Heather A | Overall ExperienceYou’re the best
Fidel T | Overall Experiencethe owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.
Jesse J | First ImpressionsLike the features of having interior climate controlled storage and security of alarm system.
Carl B | Online Move InThis facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.
Samantha C | Overall ExperienceJanet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.
Daniel R | Overall ExperienceOur online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.
Judy F | First ImpressionsGreat customer service. And care for the customer needs
Larry Y | First ImpressionsVery efficient and friendly employees makes your location stand out.
Jerry B | First ImpressionsDrive in bays are awesome!!
Robert G | Overall ExperienceVery polite personnel. Knowledgeable and helpful. Love this place!!
Paul T | Overall ExperienceJanet is very professional, And the way she conducted herself and made us feel welcome
christa j | First ImpressionsVery happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet’s “Amazing” hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe
andrei T | First ImpressionsBeen around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.
Jan J | Overall ExperienceThe person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!
Adam K | First ImpressionsI would tell friends they are good to there customers
Floyd B | Overall ExperienceHad a really good experience. Will definitely be back. Thanks
George G | Overall ExperienceManager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Thank you!
James J | First ImpressionsGreat job
adult b | First Impressions