Customer Reviews for U-Haul Moving & Storage of Westdale

Rating:

4.0

Person that checked the equipment in when returning it was very rude. Checking out and getting the proper equipment was excellent. The ramp trailer I rented for my Harley was completely amazing!! perfect equipment for that.

Rating:

5.0

I have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!

Rating:

5.0

All is good.

Rating:

5.0

Nice clean truck. Good rate

Rating:

4.0

There was a problem initially because the pickup truck I rented wasn't available so customer service left me a message. I was on hold for 25 minutes (way too long) but the scheduling manager upgraded our rental and fixed the problem. The rep at our pick up location was awesome and fast!

Rating:

1.0

Wasn't at the location we booked on line with a confirmation.

Rating:

5.0

The self checkin drop off instructions to turn on location are not accurate.

Rating:

2.0

Issues with the truck and I can't have my job done.

Rating:

5.0

Please check windshield wipers drivers side was coming apart

Rating:

4.0

There were some issues but thankfully this location made it right and did everything in their power to amend all that had gone wrong

Rating:

5.0

The staff was very helpful and friendly.

Rating:

5.0

Staff were friendly and helpful. I rented the bins and it made packing/unpacking so much easier. Would highly recommend!

Rating:

1.0

You can have my equipment at the location I asked to rent it from rather than making me drive an hour to pick it up. You can rent me products that don't break half way to destination and that don't have holes in them. When I put in a complaint you can actually have the regional mgr call me back with in the 72 hour window. Just no concern for customer service. Pathetic.

Rating:

5.0

Best location and staff I've ever dealt with!!

Rating:

1.0

Unhappy employee, poor selection. Long delays, took 45 minutes to check out.

Rating:

1.0

Employee was clueless about why i got charged extra for no reason

Rating:

3.0

I didn't get what I requested, when I reserved my truck. I needed a truck that would take a class three receiver. The truck the attendant rented me didn't work for my needs. So I called and the lady at the call center helped me as I traveled almost 400 miles from home and needed it to get home what I went after.

Rating:

1.0

I was charged an additional $20 fee for “after hours service” when I dropped the trailer off during normal business hours. I waited for someone to come out and assist me, but waited for 10+ minutes and no one came out so I left because I had things that were time sensitive that needed to be done. I will go out of my way to never rent a trailer from this location ever again.

Rating:

5.0

Fast service / in and out

Rating:

5.0

I cant see anything to improve. This location was great and will definitely use this service again.

Rating:

5.0

I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!

Rating:

5.0

I had to wait a full hour for the truck to be cleaned off and was still given only my 4 hour window when the first hour was lost to not having the truck ready. Incredibly frustrating and awful service.

Rating:

1.0

Customer service is very poor n no one is understanding went it come to problems still having getting a call back

Rating:

4.0

I can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.

Rating:

5.0

Always very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!

Rating:

2.0

Better staff that actually helps when needed. And better maintained equipment.

Rating:

5.0

This locations management and all of its staff are amazing they I great people who don't only excel at their job and customer service they are very understanding of each customers wants and needs. They have been very accommodating to everyone of my needs during my move. This location is so great I could go on but I'm sure I've expressed how great of an experience I have had even during the most challenging period of my life. Other than a daycare service on site I wouldn't have any other suggestions for this location LOL! Seriously though,absolutely the best experience I've had with any Uhaul I've used over the years and the best storage facility experience I've had as well. Thanks to everyone at this store uve all set such high standards I don't think I could ever use another company or location ever again.

Rating:

5.0

Jeremy was the associate who assisted me. He was very helpful & answered any questions I had.

Rating:

1.0

I do thank those that helped me solve the problem but I never had a Box going to IW. I closed out my box in Decatur Georgia and was suppose to be finish. Money was taken from my account on Jan 27 the and it was a full day of calling around to get it resolved. I didn't really get peace of mind until I final spoke to the Iw store in the evening time Decatur GA on Covington Hwy drop the ball completely. They never closed out my account after I cleared out my ubox and I'm not even sure how the store in Cadar Falls got involved and why it appeared that I'd sent my ubox there. It was a complete inconvenience. If you like to know more please feel free to call. I was very unpleased. 323-677-7258

Rating:

3.0

I rented a car dolly. The left strap had been dragged so often that it almost didn't work

Rating:

5.0

Very helpful staff. Knowledgeable and willing to go that extra step.

Rating:

2.0

Our arrive to pick up the trailer. The representative insisted that she hook up the trailer to my vehicle which was ok... in the process of connecting the wiring for the trailer to my existing connection on the car the representative broke one of the male connections from the trailer off in the female connection on the car which rendered it useless. She informed me that U-Haul did not have only the part to fix the connector but rather the entire wiring harness for the vehicle… which could not be installed until the following day ...No assistance was offered except to say that without A working connector all the car I could not leave with the trailer. I had to go elsewhere to get the connector replaced and then return and pick up the trailer. Since the existing connector was in good operating order win the trailer wiring was attached I felt like they should have at least offered to help me fix it or to repair it even if there was some charge but no offer was made-when l complained!

Rating:

2.0

The trucks were stuck in the snow and the staff does not prepare the vehicles for their appointments. I was told it takes too much time for the employees to bring the trucks around. I think the customer service touch has gone. Should be better for customers.

Rating:

5.0

Worked out really well.

Rating:

5.0

The yard lady was very helpful on a cold winter morning. Got me hooked up and on my way fast. Very pleasant for being stuck outside in the cold all morning.

Rating:

5.0

Very fast and great customer service. Made moving a breeze!

Rating:

4.0

The check out was a bit long and it could be streamed lined a bit more to make it easier.

Rating:

5.0

The online reservation system needs help. I tried to do the entire reservation online. When I arrived it asked me to take a picture of my ID. This could of happened while I was at home where it was warm instead of at the pickup location where it was cold. The system assigned me a truck that the store location just rented to another customer. I had to go inside the store to get a new reservation so all the times i spent making the reservation at home was a wast of my time. After uploading my ID I was again asked for all that information again inside. When I was assigned a truck the truck had so many dings and scrapes I tried uploading new photos but the online system would not take them. I finally saw an associate who brought out more “x” stickers to mark them all. I was in luck when I returned the truck the same gal was there and did my check in so she was aware of all the damage the truck already had. This U-Haul location is close to my house I will rent from there again but please work on the reservation system, it needs help.

Rating:

5.0

Jeremy is always excellent. Very knowledgable. Very professional.

Rating:

5.0

All the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.

Rating:

4.0

MAKE SURE CUSTOMER UNDERSTANDS THE CONTRACT IN FULL. MAKE SURE EQUIPMENT IS WELL MAINTAINED

Rating:

3.0

See above comments

Rating:

5.0

Nothing. This is where I do all my renting and it's great. I would love to see a frequent renters deal. I use the car transport and small box trailers often

Rating:

5.0

Everything great...

Rating:

5.0

The were great we left Truck at wrong location and they were nice about our error

Rating:

2.0

Better customer service.

Rating:

5.0

Jeremy helped us through every step of this process with a great professional, safe and informative manner. He is an asset to Uhaul and needs to be recognized for his hard work. He is the reason we drive across town to this location!!

Rating:

5.0

Very nice and helpful!

Rating:

3.0

The checkout process was slow, complicated and cumbersome. The necessity of calling an emergency contact person before the vehicle can be rented is over-the-top and honestly degrading to the customer.

Rating:

5.0

So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.

Rating:

5.0

We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!

Rating:

5.0

You’re the best

Rating:

5.0

the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.

Rating:

5.0

Like the features of having interior climate controlled storage and security of alarm system.

Rating:

1.0

This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.

Rating:

5.0

Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.

Rating:

4.0

Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.

Rating:

5.0

Great customer service. And care for the customer needs

Rating:

5.0

Very efficient and friendly employees makes your location stand out.

Rating:

5.0

Drive in bays are awesome!!

Rating:

5.0

Very polite personnel. Knowledgeable and helpful. Love this place!!

Rating:

4.0

Janet is very professional, And the way she conducted herself and made us feel welcome

Rating:

5.0

Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet’s “Amazing” hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe

Rating:

5.0

Been around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.

Rating:

5.0

The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!

Rating:

5.0

I would tell friends they are good to there customers

Rating:

5.0

Had a really good experience. Will definitely be back. Thanks

Rating:

5.0

Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Thank you!