Staff comment in response to terrible pick up experience was that as an employees he may not even get the right size moving van on the day of his move. Unreliable and unprofessional company.Catherine H.
Customer Reviews for U-Haul Moving & Storage of Westdale
Cedar Rapids, IA 52404
(@ Westdale Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service as always!JEAN PIERRE M.
Many thanks to the management. We hope to do another business with the management.Darius N. | Overall Experience
Customer did not leave a comment.Don S.
Very convenient to drop off truck after hours.MATTHEW U.
Customer did not leave a comment.AMOS T.
THE TRUCK RAN VERY POORLY WOULDN'T SHIFT INTO GEAR ON HIGHWAY! (VERY LOUD) WAS TOLD GAS WAS AT 3/4 OF A TANK AND IT WASN'T! NOT IMPRESSED!JENNIFER T.
Customer did not leave a comment.JULIE W.
Very good customer service from both men on Sunday.SHELLEY S.
Customer did not leave a comment.doug V.
No improvement needed rachel was amazing and she deserves praise from upper management for her outstanding customer service.CHRISTOPHER W.
I hate the reservation call center, I'd prefer to just deal with the actual storeKELLEY M.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.SUSAN W.
Customer did not leave a comment.KURT D.
Customer did not leave a comment.william d. | Overall Experience
Customer did not leave a comment.Bob C.
Customer did not leave a comment.DAVID S. | Overall Experience
Customer did not leave a comment.Daquan T.
Great help and nice clean placeMARGARET S.
Customer did not leave a comment.DENNIS W.
Customer did not leave a comment.Phil M. | First Impressions
Not one thing Janet runs the best Uhaul ever!LEONARD W.
Customer did not leave a comment.ROHLAND F.
No improvements. Staff very friendly and helpful.Joshua D.
Customer did not leave a comment.NICOLE S.
Customer did not leave a comment.ZANE H.
Person that checked the equipment in when returning it was very rude. Checking out and getting the proper equipment was excellent. The ramp trailer I rented for my Harley was completely amazing!! perfect equipment for that.JONATHAN J.
I have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!Lu Ann P. | Overall Experience
All is good.DANIEL J.
Customer did not leave a comment.william W.
Nice clean truck. Good rateBRIAN M.
Customer did not leave a comment.Tony K.
There was a problem initially because the pickup truck I rented wasn't available so customer service left me a message. I was on hold for 25 minutes (way too long) but the scheduling manager upgraded our rental and fixed the problem. The rep at our pick up location was awesome and fast!Stephanie O.
Customer did not leave a comment.DENNIS T.
Customer did not leave a comment.ERIC R.
Wasn't at the location we booked on line with a confirmation.DAVID JAMES E.
Customer did not leave a comment.SKYLER M.
The self checkin drop off instructions to turn on location are not accurate.JENNY M.
Issues with the truck and I can't have my job done.KWAMIVI G.
Customer did not leave a comment.THERESA B.
Customer did not leave a comment.MELINDA G.
Please check windshield wipers drivers side was coming apartThomas B.
There were some issues but thankfully this location made it right and did everything in their power to amend all that had gone wrongMary S.
Customer did not leave a comment.GAYLE G.
The staff was very helpful and friendly.STEVEN B.
Staff were friendly and helpful. I rented the bins and it made packing/unpacking so much easier. Would highly recommend!Cindy H.
You can have my equipment at the location I asked to rent it from rather than making me drive an hour to pick it up. You can rent me products that don't break half way to destination and that don't have holes in them. When I put in a complaint you can actually have the regional mgr call me back with in the 72 hour window. Just no concern for customer service. Pathetic.Matthew B.
Customer did not leave a comment.Barclay W.
Best location and staff I've ever dealt with!!TERRANCE D.
Customer did not leave a comment.Jeff S.
Unhappy employee, poor selection. Long delays, took 45 minutes to check out.Sara C.
Customer did not leave a comment.JEROME L.
Customer did not leave a comment.Tony T.
Customer did not leave a comment.ROOSEVELT D.
Employee was clueless about why i got charged extra for no reasonCARLA S.
Customer did not leave a comment.bill N.
Customer did not leave a comment.MINDY T.
Customer did not leave a comment.ROGER F.
Customer did not leave a comment.Kim H.
Customer did not leave a comment.GREGORY P.
I didn't get what I requested, when I reserved my truck. I needed a truck that would take a class three receiver. The truck the attendant rented me didn't work for my needs. So I called and the lady at the call center helped me as I traveled almost 400 miles from home and needed it to get home what I went after.Michael F.
I was charged an additional $20 fee for â€œafter hours serviceâ€ when I dropped the trailer off during normal business hours. I waited for someone to come out and assist me, but waited for 10+ minutes and no one came out so I left because I had things that were time sensitive that needed to be done. I will go out of my way to never rent a trailer from this location ever again.SEAN D.
Fast service / in and outROHLAND F.
I cant see anything to improve. This location was great and will definitely use this service again.Brad R.
Customer did not leave a comment.SUSANNE E.
Customer did not leave a comment.RANDY L.
Customer did not leave a comment.Madison F. | Overall Experience
Customer did not leave a comment.Mark A. | Online Move In
Customer did not leave a comment.RAYMOND S.
I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!Brenda B. | Online Move In
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.BRYAN C.
I had to wait a full hour for the truck to be cleaned off and was still given only my 4 hour window when the first hour was lost to not having the truck ready. Incredibly frustrating and awful service.KATHERINE C.
Customer service is very poor n no one is understanding went it come to problems still having getting a call backTOKPAH G.
Customer did not leave a comment.DARRYL J.
Customer did not leave a comment.Tyler S.
I can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.sherry g. | First Impressions
Customer did not leave a comment.Anaelle C.
Always very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!Joseph W. | Overall Experience
Customer did not leave a comment.Kody B.
Better staff that actually helps when needed. And better maintained equipment.QUAN M.
This locations management and all of its staff are amazing they I great people who don't only excel at their job and customer service they are very understanding of each customers wants and needs. They have been very accommodating to everyone of my needs during my move. This location is so great I could go on but I'm sure I've expressed how great of an experience I have had even during the most challenging period of my life. Other than a daycare service on site I wouldn't have any other suggestions for this location LOL! Seriously though,absolutely the best experience I've had with any Uhaul I've used over the years and the best storage facility experience I've had as well. Thanks to everyone at this store uve all set such high standards I don't think I could ever use another company or location ever again.Melissa C.
Jeremy was the associate who assisted me. He was very helpful & answered any questions I had.AMBER P.
Customer did not leave a comment.RYAN L.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Wayd L. | Overall Experience
Customer did not leave a comment.Jason G.
I do thank those that helped me solve the problem but I never had a Box going to IW. I closed out my box in Decatur Georgia and was suppose to be finish. Money was taken from my account on Jan 27 the and it was a full day of calling around to get it resolved. I didn't really get peace of mind until I final spoke to the Iw store in the evening time Decatur GA on Covington Hwy drop the ball completely. They never closed out my account after I cleared out my ubox and I'm not even sure how the store in Cadar Falls got involved and why it appeared that I'd sent my ubox there. It was a complete inconvenience. If you like to know more please feel free to call. I was very unpleased. 323-677-7258SHERRIE T.
I rented a car dolly. The left strap had been dragged so often that it almost didn't workRANDALL N.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.Elaine J.
Customer did not leave a comment.David A.
Customer did not leave a comment.PATRICIA P.
Customer did not leave a comment.JEFFREY S.
Very helpful staff. Knowledgeable and willing to go that extra step.WILLIAM M.
Customer did not leave a comment.PHILLIP S.
Our arrive to pick up the trailer. The representative insisted that she hook up the trailer to my vehicle which was ok... in the process of connecting the wiring for the trailer to my existing connection on the car the representative broke one of the male connections from the trailer off in the female connection on the car which rendered it useless. She informed me that U-Haul did not have only the part to fix the connector but rather the entire wiring harness for the vehicleâ€¦ which could not be installed until the following day ...No assistance was offered except to say that without A working connector all the car I could not leave with the trailer. I had to go elsewhere to get the connector replaced and then return and pick up the trailer. Since the existing connector was in good operating order win the trailer wiring was attached I felt like they should have at least offered to help me fix it or to repair it even if there was some charge but no offer was made-when l complained!PERKINS O.
Customer did not leave a comment.STEPHEN I.
The trucks were stuck in the snow and the staff does not prepare the vehicles for their appointments. I was told it takes too much time for the employees to bring the trucks around. I think the customer service touch has gone. Should be better for customers.JACOB S.
Customer did not leave a comment.Stephen I.
Worked out really well.Arthur N.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.KEVIN B.
The yard lady was very helpful on a cold winter morning. Got me hooked up and on my way fast. Very pleasant for being stuck outside in the cold all morning.BRADLEY R.
Customer did not leave a comment.DOUGLAS B.
Customer did not leave a comment.Samuel P.
Very fast and great customer service. Made moving a breeze!SHANNON M.
Customer did not leave a comment.Ann Marie A.
Customer did not leave a comment.James R.
Customer did not leave a comment.jeff f. | First Impressions
All the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.Jessica M. | Overall Experience
Customer did not leave a comment.tyanna l. | First Impressions
Everything great...Randall W. | Overall Experience
Customer did not leave a comment.Tracy H. | Overall Experience
So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.judy f. | Overall Experience
Customer did not leave a comment.Lu Ann P. | First Impressions
We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!Heather A. | Overall Experience
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Maren and Bruce T. | Overall Experience
You’re the bestFidel T. | Overall Experience
the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.Jesse J. | First Impressions
Like the features of having interior climate controlled storage and security of alarm system.Carl B. | Online Move In
This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.Samantha C. | Overall Experience
Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.Daniel R. | Overall Experience
Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.judy f. | First Impressions
Customer did not leave a comment.alicia d. | Overall Experience
Customer did not leave a comment.DAVID S. | First Impressions
Customer did not leave a comment.janice w. | First Impressions
Great customer service. And care for the customer needsLarry Y. | First Impressions
Customer did not leave a comment.Gregory P. | Online Move In
Customer did not leave a comment.Tyler M. | Overall Experience
Customer did not leave a comment.Amadou B. | First Impressions
Very efficient and friendly employees makes your location stand out.Jerry B. | First Impressions
Customer did not leave a comment.Sarah P. | First Impressions
Drive in bays are awesome!!Robert G. | Overall Experience
Customer did not leave a comment.laura s. | First Impressions
Very polite personnel. Knowledgeable and helpful. Love this place!!Paul T. | Overall Experience
Customer did not leave a comment.karom m. | First Impressions
Customer did not leave a comment.Michael T. | Online Move In
Janet is very professional, And the way she conducted herself and made us feel welcomechrista j. | First Impressions
Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet’s “Amazing” hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safeandrei T. | First Impressions
Been around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.Jan J. | Overall Experience
The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!Adam K. | First Impressions
I would tell friends they are good to there customersFloyd B. | Overall Experience
Customer did not leave a comment.Floyd B. | First Impressions
Customer did not leave a comment.John B. | First Impressions
Customer did not leave a comment.Christopher S. | First Impressions
Customer did not leave a comment.Shannon D. | First Impressions
Had a really good experience. Will definitely be back. ThanksGeorge G. | Overall Experience
Customer did not leave a comment.Andrew J. | First Impressions
Customer did not leave a comment.John B. | First Impressions
Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Thank you!James J. | First Impressions
Great jobadult beverage s. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!