Customer Reviews for U-Haul Moving & Storage of White Plains

7407 reviews

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287)

(914) 949-2525

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great no complaints. Foot pedal was a little to waxed which made it a little slippery. But overall Everything was excellent. Customer service was also excellent.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Alejandro B. 
Rating:
4.0

Once a contract is established, bypass the need for the 800 number. The 800 number is slow, insufficient, and not equipped to handle more than general sales. You end up needing to be called back by the location - it's worthless for more than starting a sale. Once the contract is created, establish direct communication.

GARYJ M. 
Rating:
5.0

The entire UHaul staff on Virginia Road were extremely professional and knowledgeable from start to finish. The vehicle I rented was extremely clean and the price was great for the amount of time I needed the vehicle.

MICHAEL R. 
Rating:
1.0

Customer did not leave a comment.

RAMIN R. 
Rating:
5.0

Customer did not leave a comment.

ANDREA D. 
Rating:
5.0

Customer did not leave a comment.

MCARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Very helpful staff and very efficient check in !

George Y. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

One representative didn't catch the extra charge on my account. No one was at the drop off location to greet or guide. It's in what appears to be a back alley which had back spacing for parking. The only thing good is that it is two blocks away from a gas station to fill up the U-Haul when returning.

OSCAR G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia U. 
Rating:
1.0

I had asked for dollys and when I went to pick up truck I was told we're all out! That's absurd it's a moving rental company. I had to purchase 2 dollys at 40 dollars which was more than my rental on truck. This is now the second time I have been with uhaul and I will never ever do business again with your company.

CL J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
1.0

I reserved two 20ft trucks at a specific location for an after hour pick up and they couldn't get that right. After making several phone calls to correct their mistake I spoke with a customer rep who didn't care to resolve anything and hung up on me. I had to make due with one 10ft truck and come back 8 hrs later for the 20ft truck. On top of that they forgot to leave the keys. Their was also a truck blocking the drive way. I will give credit to the two individuals who arrived and opened up early that Saturday morning and helped make up for the inconvenience that previously transpired. So what can I suggest you do to improve for the next customer? I'd say hire new people who are NOT incompetent, lazy, careless, rude, unprofessional and actually care about providing good customer service. From what I've seen, doing their job and doing it well is far too difficult for some of your customer reps and for some who physically work at the locations.

YVAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

PATRICKMICHEL D. 
Rating:
5.0

I have no complaints. This location is has courtesy and efficiency

TERRELLW H. 
Rating:
5.0

Customer did not leave a comment.

PETERIAN H. 
Rating:
5.0

very excellent

ENRIQUED R. 
Rating:
5.0

Customer did not leave a comment.

FREDDYV E. 
Rating:
5.0

Your representatives were very polite and professional. They are a very good representation of what your company stand for.

PATRICIA DALE G. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Minus some water coming into the front passenger area the truck was fairly clean at pickup.

MJ S. 
Rating:
5.0

Customer did not leave a comment.

MARION LOUISE M. 
Rating:
5.0

Customer did not leave a comment.

OLIVIAJ G P. 
Rating:
5.0

Customer did not leave a comment.

DONALDJEFFREY A. 
Rating:
5.0

Excellent excellent excellent!

Charles G. 
Rating:
4.0

Customer did not leave a comment.

RUTHCYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Workers were very pleasant and helpful.

SANDRA ANN C. 
Rating:
5.0

Thanks again great service.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

Dionne W. 
Rating:
5.0

williams Farris , was excellent , very profertional

BERNARDO F. 
Rating:
5.0

Customer did not leave a comment.

TAKENYAT B. 
Rating:
4.0

When booking the trailer, it was listed as available and wasn't!

Mark I. 
Rating:
1.0

-Under staffed -Nickle and dime experience -Cannot return unused boxes - which clearly states at the store -Used Old truck with over 200K -Tire monitor system defective -Seems like computer system is very outdated -RECEIVED SOMEONE ELSEs INVOICE.. which makes to scared... who will get my invoice!!!! UNEXCEPTABLE. I PAID ALOT OF MONEY, KEEP MY STUFF PRIVATE

JEBI P. 
Rating:
4.0

Customer did not leave a comment.

SUSANW H. 
Rating:
4.0

Customer did not leave a comment.

GUYS J. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
2.0

Location was SEVERLY understaffed. 2 employees only working on a busy Saturday morning! Over 30 people waiting in line took way too long.

DANIELJAMES S. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Carolann N. 
Rating:
5.0

My location pick up was changed to another nearby state very inconvenient

Dan B. 
Rating:
3.0

Customer did not leave a comment.

RUSSELL FRED S. 
Rating:
4.0

Customer did not leave a comment.

PAULSTUART S. 
Rating:
1.0

The driver's side door did not latch correctly and acutally opened once while in motion. The door did not latch correctly over the 3 stops I made. When I reIturned the vehicle, I brought it to te attention of the agent who opened it from the outside and slammed it really hard. The door latched and he said see, it's fine. He put it back in service. Shame on him and you for renting a potentially dangerous vehicle.

LYLE L. 
Rating:
5.0

Awesome customer service

DONALDG JR W. 
Rating:
1.0

Hello, we rented to van with a half a tank and returned it with a full tank and when they emailed the bill, they charged for a 14.99 clean. This was underhanded at best. I intend to pursue this with my CC company as well.

DWIGHT D. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
1.0

Customer did not leave a comment.

tom R. 
Rating:
1.0

We were never talked thru thre entire braking system on the trailer

STEPHENDOMINICK D. 
Rating:
5.0

No wait. Everyone was courteous and all questions were answered.

DONALD RALPH E. 
Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Excellent customer service.

THOMASS T. 
Rating:
5.0

Customer did not leave a comment.

MARKDOUGLAS JR C. 
Rating:
3.0

Make sure lights for truck is updated and cord to hold dolly in back of truck deff feel that I didn't get what I paid for in reality with the delay of driving due to lights

JOSEPH M. 
Rating:
3.0

Location lacked good entrance and exit from premises. 26' truck blocked exit because truck in return area had not been removed.

PETERA S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Easy in and out. Got all the supplies we needed at a reasonable price. Can't ask for much more when renting a moving truck.

MARKTHOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHPATRIC H. 
Rating:
5.0

Internet drop off key is complicated

KANETO I. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL A. 
Rating:
5.0

Customer did not leave a comment.

ROSA M. 
Rating:
5.0

Customer did not leave a comment.

JAMESP C. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

SONIALJ O T. 
Rating:
5.0

The staff was very professional and extremely helpful.

ADOLFO JR G. 
Rating:
5.0

Customer did not leave a comment.

JAMESA W. 
Rating:
2.0

A $20 after hours fee? Seriously?

SANDY A. 
Rating:
5.0

The online check out is always a PIA, seems to not want to pick up location unless switching the browser on phone which many can't do.

HARRY H. 
Rating:
4.0

Great work - clean and efficient in the morning.

MICHAEL T. 
Rating:
1.0

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Juan P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHINTAN D. 
Rating:
5.0

Customer did not leave a comment.

JO ANN K. 
Rating:
3.0

The van was not thoroughly cleaned and the gas gauge was not working properly. As a result I filled the tank higher than necessary. The staff person at the register on the pickup was great The staff person at the register on return was not. The first person left after helping the person in front of me rather than just helping e and having me wait 10 min for another person. And thee I was told that the printer was down and I could not get a paper receipt. I was told just leave the keys and would get an email . When I return a rental I want to make sure there are no issues. I waited another 1-5 min minutes outside until the rep there checked me in. He was very nice and helpful.

Philip E. 
Rating:
5.0

Great

RAFAELM A. 
Rating:
1.0

Maintenance, services for trucks, people to deal with, the guy who attended was sick

BRIANSTEVEN O. 
Rating:
3.0

My reservation was wrong in so many ways from beginning to end. First the wrong size vehicle was recorded so the price quote was dramatically lower than was actually possible, causing my budget for this trip to triple. Next the vehicle had a problem with refilling and would throw the gas pump off every few moments causing it to take about 15 mins to refill the tank from empty, each time a frustrating delay. Finally I could not even report the gas refill issue because the attendant at the drop off was out to lunch and I was on a very strict travel schedule unable to wait the 45mins left on the sign. A very very disappointing chain of transactions….

Alexandra M. 
Rating:
4.0

Customer did not leave a comment.

Cesar F. 
Rating:
5.0

I checked out the truck online and noted that the gas tank was at the 3/4 level I drove 20 miles as recorded on the receipt I was charged for a 10 gallon fill up with the notation that I received the truck with a full tank. Not happy!!! Note two people ahead of me at pick up had to come back to the office since their gas tanks were on empty? Caused quite a delay

MICHAELF U. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERM O. 
Rating:
5.0

Customer did not leave a comment.

EDWARDANDREW H. 
Rating:
5.0

The rep I picked the car up from was awesome. Started my trip off great. Drop off same.

GEORGEJ JR K. 
Rating:
3.0

Customer did not leave a comment.

joey l.  |  Overall Experience 
Rating:
1.0

When I dropped the haul trailer off the young man working there was rude, unfriendly and did not give explicit instructions on where to park the trailer. When we pulled into spot he then said we had to back it in. He sat on ground and stared at his phone and refused to help us navigate the parking. It was a very tight spot and my son and I had to maneuver the trailer in a tight area and around the worker. I could only stand on the side of the car opposite to worker to guide my son while he parked . The limited space to maneuver vehicle and no assistance from the worker resulted in the trailer tapping and slightly denting my car. I would like to speak with a manager to discuss. I am very disappointed by the lack of professionalism of person at this site. The man was initially rude, then ignored us and seemed preoccupied with his phone. The dent could have been avoided if the worker had helped and done his job.

Robert F. 
Rating:
3.0

No one was at counter for 5 mins when I arrived. Employees started to clean truck while I was there. Was at the location for around 25 mins before I drove away.

JULIAN J. 
Rating:
5.0

Good guys helped us out.

JOSEPHA A. 
Rating:
5.0

Customer did not leave a comment.

HECTORR I. 
Rating:
5.0

Great already

EMERSON YESSEL B. 
Rating:
5.0

Outstanding service! In and out in no time. Didn't get the names, but they were great. Check in was seamless, too. Great job!👍

RICHARDT C. 
Rating:
5.0

The gentleman in White Plains that helped us made the experience so stress free that we will use U-Haul again.

Jennifer M. 
Rating:
5.0

There were so many vehicles at drop off that I was told to leave the vehicle and I would get my receipt emailed to me. When I got my receipt, I saw they charged me for fuel but I had returned the vehicle with the same amount As when I picked it up. Had I been able to do the return properly I would not have been charged that extra amount.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Mario antonio F. 
Rating:
5.0

Check in and check out was quick and easy on a busy day. Anny was amazing. Will definitely be back

Adam M. 
Rating:
5.0

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Robert C.  |  Overall Experience 
Rating:
5.0

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Manuel F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha S.  |  First Impressions 
Rating:
5.0

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

CHRISTOPHERLEE G.  |  Overall Experience 
Rating:
5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer

MAKAYLA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal P.  |  Overall Experience 
Rating:
5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton C.  |  First Impressions 
Rating:
5.0

I had a great experience and staff was awesome

Manuel F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Sujith R.  |  Overall Experience 
Rating:
5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR K.  |  First Impressions 
Rating:
5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Paul Sujith R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janelle R.  |  Overall Experience 
Rating:
5.0

Amazing manager and staff

christophe p.  |  Overall Experience 
Rating:
1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Laura C.  |  Online Move In 
Rating:
2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Omar I.  |  Overall Experience 
Rating:
5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

Margot W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc g.  |  Overall Experience 
Rating:
3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Meghan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessenia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle R.  |  Overall Experience 
Rating:
1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

LaIsha H.  |  Overall Experience 
Rating:
4.0

The move went good.

Quay T.  |  First Impressions 
Rating:
1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline L.  |  First Impressions 
Rating:
5.0

The staff at this location were always friendly and helpful.

stephanie h.  |  Overall Experience 
Rating:
5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

JOSEPH S.  |  Overall Experience 
Rating:
5.0

No problems, helpful staff

SARA O.  |  Overall Experience 
Rating:
4.0

Great staff.

Brian K.  |  Overall Experience 
Rating:
5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Branndi S.  |  First Impressions 
Rating:
4.0

Was easy to get signed up and moved in.

ADAM L.  |  First Impressions 
Rating:
5.0

Other than the hours, everything was great.

Michael Y.  |  Overall Experience 
Rating:
3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Marcus V.  |  Overall Experience 
Rating:
5.0

Outstanding

Ralph B.  |  Overall Experience 
Rating:
5.0

It was easy and convenient

Aisha A.  |  Overall Experience 
Rating:
5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

COREY S.  |  Reservation 
No reviews have been submitted for this location.

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