Customer Reviews for U-Haul Moving & Storage of White Plains

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of White Plains

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donald W. on

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Truck was very dirty

OSCAR F. on

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Very easy process to return. Organised and friendly.

Lauro P. on

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the gentleman was no friendly he over charge me Because I dropped the truck 12:10pm and the gas when i pick it up was a 1/4 of tank i filled a tank with 12 dollars And he charged for 3 gallons. i am little disappointed

Carol T. on

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Helen D. on

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Robert P. on

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The truck was in very poor mechanical condition, the exhaust was very loud and the front suspension felt and sounded like it was ready to break. This is the 2nd time I've rented a large moving truck from this location and they were both pieces of junk. I've rented from budget and was given a brand new truck . They didn't even have a pen for me to sign the paperwork when they finally got around to checking me in. They said the truck had a half tank of fuel which it didn't and I took a picture and showed them , they also didn't closeout my contract until I called the 800# to ask what was going on and it still took a couple hours after the phone call to get it closed out.

Michael C. on

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Malcolm M. on

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Khasim D. on

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Jaison J. on

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Slow service, unprofessional staff. Waited inside the store for 15 min before rep came in. Tried calling only for the phone to keep ringing. As my ride pulled in to pick me up, I can see one of the employees cursing him out for driving too slowly.

Patrick D. on

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The truck was clean and adequate for our moving needs. However the transmission seemed to need attention - it did not seem to be in the right gear at low speeds. The inside of the truck was also extremely loud, which was to be expected to a certain extent. However there was a shrill whistle that was uncomfortable for our ears. There didn't seem to be any way to make it stop.

Alvin P. on

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Maintenance of our vehicle was horrible

Richard M. on

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Everything was great !!!!

Kevin V. on

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When I went to return trailer I put it back in the spot I got it from went inside store was a number of people inside I told the gentlemen I returned the 6×12 trailer he said would email the receipt this was at @1:47 pm Wednesday I know because missed return time by 20 minutes never got receipt and he never clocked me in so Thursday night I got email from Uhaul saying I had not returned unit called customer service I explained situation she said General manager said only charge me for one day On my receipt I was charged for 2 days I guess store manager did not get email from General manager Have a good day

Benjamin T. on

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They gave me the wrong trailer number... It was not noticed until we went to return it.

Michael A. on

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The young man that assisted me is A #1 no BS .. MICHAEL …..

Nathan F. on

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The employees at the Virginia Rd. location were unremarkable. I certainly didn't feel 'taken care of' but there was nothing overtly negative about their customer service. If just felt like a 'bare minimum' level of customer service. Our experience at the location was relatively quick - that was good. The truck was buried among other vehicles so I had to come in and ask them the move those vehicles. They wanted me to find out which numbers were on the vehicles blocking in my rental - that seemed a bit much to ask of the customer. The truck itself had 116,000 miles on it and it showed. The steering was hugely difficult to maintain and felt unresponsive and the truck swam side-to-side constantly.

Chandar N. on

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Richard G. on

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Rachel G. on

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Jorge M. on

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Very poor customer service at this location. The 2 guys behind the counter look annoyed just to be there. If you can go somewhere else you should.

Ivon G. on

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The representatives are not very welcoming. Customer Service doesn't seem to be very important at this establishment.

AMOLAK S G. on

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Returned the trailer the very same day and get a call 4 days later saying it has not been returned. Ridiculous.

charles B. on

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They tacked on phony charges which wasted a half hour of my time with the national customer service to get reversed. That rental location refused to bither with it. Never rent there again.

Felice Z. on

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Second time at this location and I will do whatever I can to never rent Uhaul trucks again. The service for from the reps is terrible, they are rude (especially the rep who assisted me when picking up last truck). Even though I had a reservation, it took me 1 hour and 30 minutes to leave with the truck. He could not find the items I ordered, then the credit card machine was not working, then he had to re-enter everything in the system. I had a 4pm pick up, I left at 5:30 but on the contract, it still stated that I had to return the truck by 4pm. Terrible, terrible, terrible.

john P. on

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Katalin S. on

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A wonderful young guy helped me right away, without any wait time; with the truck and the towing equipment too, I couldn’t remember his name, he was skinnier and had brown hair, I was happy bc was a good sign, my moving are going well! He was so polite and professional, fast and knowledgeable! Many thanks again!

Ruben K. on

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yasser A. on

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I drove the truck for 37.7 miles and had to put 10.5 gallons of gas. This truck requires maintenance.

Olivia H. on

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The man who helped us was unprofessional. In addition, we were told we were receiving a truck with a full tank of gas and an 1/8th of the tank was already gone. Though I did report this in the initial check of the truck, I still ended up being responsible for the cost of that missing gas.

Winiffer D C. on

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Frederic M. on

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BHARATH D. on

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JOSEPH R. on

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stephanie h. on

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The staff at this location were always friendly and helpful.

JOSEPH S. on

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the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

SARA O. on

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No problems, helpful staff

Brian K. on

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Great staff.

Branndi S. on

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The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

ADAM L. on

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Was easy to get signed up and moved in.

Michael Y. on

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Other than the hours, everything was great.

Marcus V. on

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There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Ralph B. on

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Outstanding

Aisha A. on

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It was easy and convenient

COREY S. on

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Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Sam W. on

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Nice facility to have my UBox shipped to.

Renee C. on

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The staff was very helpful

Renee C. on

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Service rep was very helpful

DAVID S. on

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Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Kassim W. on

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Donna and her crew are amazing. Always helpful and knowledgeable.

Jana J. on

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I was completely satisfied with the service. Thank you.

Audrey A. on

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Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

mark k. on

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Everyone there was awesome and it was a great facility!

Dori R. on

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Made a stressful time less stressful