Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was inconvenient to need to talk to someone live on the phone to confirm/schedule. Utilizing a text message or email should also suffice. Since the calls are time sensitive for scheduling, it put my scheduled deliveries at risk when I was not immediately available to take the phone call. Everyone I spoke to was polite and expedient.
Jason M
Rating:
5.0
Not everyone is tech literate, I had a hard time returning the vehicle 🙄😞
Donald S
Rating:
5.0
very good service 👍
MARLON E
Rating:
5.0
Excellent customer service thanks,
President Gavin Wilson
Gavin W
Rating:
4.0
the staff was amazing !
Robin E
Rating:
5.0
The young man who helped us was great. We were quickly on our way. The pickyp return were smooth and easy
Charles M
Rating:
3.0
Not a complainer at all. I have been renting from the Virginia Rd U-Haul since The 1980’s as things get more advanced with technology some things get very frustrating with the new changes I went to pay cash for my rental so it would not be put on my credit card but the employee said he can’t take care of my request as nobody is available at the register? @4 o’clock in the afternoon?? The radio not working was a first for me with renting from that location as well not really sure how far up the ladder these comments go but I must say all of the new procedures U-Haul has been using with the cell phones eliminating humans is going to eventually back fire in time. I tried the 24/7 truck share once and will never do it again as the keys that were in the locker were for a van and I booked a 26 foot truck! I had to wait for someone to open up and was late for a high end customer while I am at it send someone to the Virginia Rd location and look at the dust & dirt under the racks with the shrink wrap & tape ! A I is not going to clean that up !
Ernest W
Rating:
5.0
Customer did not leave a comment.
RONALD E
Rating:
5.0
Customer did not leave a comment.
DENNIS P
Rating:
3.0
We made a reservation for a storage unit, and the one they tried to give to us was almost half the size. The gentleman that helped us was polite, but his boss over him didn't seem to want to honor our original rental for the unit.Then, they assigned us another one, which was $30 more than our original rental. It had an extra foot in measurements, so I can understand. They did not honor the free month of rental with the one way truck rental, even though we were returning our truck to their store.
Rebecca K
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
all good. Very quick in / out
Michael G
Rating:
3.0
Customer did not leave a comment.
RUSSELL K
Rating:
5.0
The people I interacted with were great. I would have been very uncomfortable doing this on my own without assistance from the employees. also, I booked the van with assistance during a phone call. overall, the employees were great and the van was perfect for our needs.
anna o
Rating:
5.0
Customer did not leave a comment.
Robert T
Rating:
4.0
Customer did not leave a comment.
Samantha J
Rating:
3.0
Customer did not leave a comment.
Eddy N
Rating:
4.0
It was easy to return the truck, however, when I went to lower my vehicle from the U-Haul trailer, my car’s battery was dead. Asked for a jump start and the answer I got was that the manager said “no” because the company did not allow it. Had to wait for a tow truck to jump start the car. Whether it is company policy or not, that is not helpful at all.
LEVID C
Rating:
2.0
Customer did not leave a comment.
JURAJ M
Rating:
4.0
Customer did not leave a comment.
Alejandra S
Rating:
4.0
Customer did not leave a comment.
LUIGI D
Rating:
5.0
Customer did not leave a comment.
ROBERT A
Rating:
5.0
Customer did not leave a comment.
George J
Rating:
1.0
I was sent 20miles to a location that didn’t have the trailer after I made the reservation on the phone giving my CC information, and they had no information of the reservation. I had to drive another 45 miles to get the truck dolly then back the 65 miles to the truck. Then drive 2 1/2 hours to bring it back. It was a 400$ trip for me. I want my money back
ORBIN I
Rating:
5.0
Customer did not leave a comment.
Charles W
Rating:
5.0
Customer did not leave a comment.
Steven P
Rating:
5.0
Customer did not leave a comment.
EDUARDO M
Rating:
4.0
All good
JOSEPH C
Rating:
4.0
Customer did not leave a comment.
SEIICHI Y
Rating:
1.0
Customer did not leave a comment.
Daniel M
Rating:
5.0
Customer did not leave a comment.
Kevin M
Rating:
4.0
Customer did not leave a comment.
SERGEY A
Rating:
5.0
excellent service from young man at the counter. picking up and returning was a breeze
Luis G
Rating:
5.0
Customer did not leave a comment.
DIANE B
Rating:
1.0
Customer did not leave a comment.
RAMON M
Rating:
5.0
Customer did not leave a comment.
Anthony D
Rating:
5.0
Customer did not leave a comment.
NOEL R
Rating:
2.0
The Computerized system was completely not user friendly - it was cumbersome, confusing, not easy and I really missed being able to interact with a human and simple put my credit card in a machine. This automation and cumbersome nature of the procedure will definitely influence my choice to use U -Hual in the future. It may be better and cheaper for U-Haul to automate everything and hand it over to a computer, but its much worse for your customers' experience. Thank you for reading this email - hopefully a real person is doing that! Sincerely, Jessie Stone
JESSIE S
Rating:
4.0
Customer did not leave a comment.
Jorge G
Rating:
3.0
They gave me a rental truck that had zero gas in it. Ridiculous. They did switch to a truck that actually had gas in it. Are you kidding me as a customer? I expect there to be at least a quarter. If not a half a tank and a rental fix this problem.
Thomas B
Rating:
4.0
Customer did not leave a comment.
Keith M
Rating:
4.0
I did remote drop off here so didn't actually go inside or speak to anyone but the process was easy and straightforward.
Claudia L
Rating:
2.0
Contract misunderstanding on length of contract. Extremely rude on how this was handled. I will be sharing my expereince on social media unless U-Haul does the right thing. Ball in your court.
BRIAN R
Rating:
2.0
I was given a price online for hitch install labor. When I went into this establishment in White Plains, I was told their labor is per hour. They told me that was explained online, it was not. They told me that was explained in the email contract, it was not. The only place I saw it shown was a sign in their office. By that time I was committed and could not back out. It ended up being a 100+ dollar difference from the original online price. U-Haul live chat was even less sympathetic. Live and learn.
Robert S
Rating:
5.0
Customer did not leave a comment.
LEAH H
Rating:
5.0
Customer did not leave a comment.
Penny J
Rating:
5.0
Customer did not leave a comment.
Howard C
Rating:
5.0
Easy return with a helpful young man.
Richard K
Rating:
5.0
Everything was professional as well as friendly.
STUART J
Rating:
5.0
Customer did not leave a comment.
Victor A
Rating:
5.0
The parking lot was flooded from a large amount of rain that fell during the evening. I had to walk through deep puddles to return the trailer.
David P
Rating:
3.0
The left taillight on the trailer I wanted to rent want working, and they couldn't fix it, so I took a larger trailer than I wanted. Then, when I returned the trailer after hours, the app told me that U had been charged the difference in trailers, which I do not plan to play. It's only $4 more, but that's not right.
ANDREW D
Rating:
2.0
To improve for the next customer, you should update your database so that it indicates this location no longer handles customers in person, but is only using the U-Haul app for self-service.
I specifically chose this location because I object to self-service on principle as the primary use of it is to eliminate jobs for workers while charging the customer the same price for less service. The website indicated that there would be personnel at the location to provide in-person service during regular business hours. My original contract stated that there would be personnel there to assist me. I was not notified until less than 24 hours before pick-up that I would have to do it by self-service using the app instead. The email simply said my contract had been unilaterally altered to be self-service, and as a result I should be prepared to provide multiple references and documents which had not been mentioned in the previous contract. While I do have a passport and a rental lease, they were in my home in Massachusetts at the time. The arrogance of altering a contract by downgrading the level of service and requiring unexpected documentation without consulting the customer was infuriating.
The single person present when I came to pick up the truck was a very polite young man who was kind enough to process my contract through the app on his own phone without asking for any of the supposedly required references or documents. However, since he was the only employee on site dealing with multiple customers, he was not allowed to leave the desk area to actually inspect the truck or provide any hands-on assistance with other rented items. This employee's courtesy is the only reason I did not rate this location as Poor.
Ann P
Rating:
5.0
Customer did not leave a comment.
DANIEL Y
Rating:
3.0
Customer did not leave a comment.
Jenny R
Rating:
5.0
Customer did not leave a comment.
Jasmine L
|
Overall Experience
Rating:
5.0
Your customer care advisor at the front desk on Saturday 10am 9/8/2025 was excellent. I don't recall her name but she made the whole experience very easy and pleasant.
Charlotte J
Rating:
5.0
Customer service is the best at this location. Anytime I’ve needed help with a rental or even my storage unit, they have all been extremely helpful.
JODIELIZABETH E
Rating:
5.0
Customer did not leave a comment.
CAREYLYN W
Rating:
5.0
Customer did not leave a comment.
WILL R
Rating:
5.0
great staff
James H
Rating:
5.0
Great customer service, van always clean when pickup
Christian G
Rating:
1.0
Me cobraron 2 pago 😡
DANIEL C
Rating:
5.0
Customer did not leave a comment.
ERIC M
Rating:
4.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Customer did not leave a comment.
Dywanna B
Rating:
1.0
The truck had the non operating left tail light and blinker. I was supposedly a new truck. Called road side assistance and there was no solution exposing me and my family at a gas station at midnight. At 3am I was offered a hotel room, the manager assisting my case offered a total reimbursement, this was not true.
I was offered a 50% discount, the terrible experience was worth much more than a 50% discount.
I asked for the case to be reopened and I haven’t been contacted yet. I am expecting a full reimbursement.
On top of it all, I got an additional bill almost $100 for additional mileage and gas, when this was all due to the situation presented by the bad maintenance of your own equipment.
PAUL N
Rating:
5.0
Hire more staff
BILLY G
Rating:
4.0
Good for now.
EDWARD M
Rating:
5.0
Customer did not leave a comment.
Donald K
Rating:
5.0
Muy buena la atención y el servicio del carro
Duvan P
Rating:
2.0
Pick up the phone. I had a problem getting there on time. I was put on hold before I could even ask a quick question. Staff was not helpful with the app. I could not get the app to work for my rental. Wasted close to 40 minutes until a staff member decided to help because he heard me call UHaul corporate.
Elana W
Rating:
5.0
The young man at the front desk has incredible customer service skills. I remember him from my last rental about a year ago. Somehow he manages the long weekend line, various skill sets of the customers and all the things that need done. All with a smile (and sometimes a run). He is a problem solver too!
Jennifer W
Rating:
5.0
Customer did not leave a comment.
Timothy B
Rating:
4.0
So many trucks were lined up after hours that had problems getting in.
DAVID M
Rating:
4.0
Customer did not leave a comment.
Deborah M
Rating:
5.0
The woman at the front desk was incredible- friendly, knowledgeable, helpful- really impressive
Michael F
Rating:
5.0
The staff here was kind and helpful. After a day of moving, they directed me to the air conditioned office to sit while they checked in vehicle
Donna R
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
Kadian G
Rating:
4.0
Customer did not leave a comment.
Sharon C
Rating:
5.0
Customer did not leave a comment.
Shelby M
Rating:
5.0
Customer did not leave a comment.
james w
Rating:
5.0
Easy and fast pick up of trucks, great staff
Carl P
Rating:
5.0
Customer did not leave a comment.
NICHOLAS A
Rating:
3.0
U-Haul automatically changed my pick up to automated/app-based which I didn’t want. Directions were not clear and the app froze so I still had to speak to someone. When I returned the van, a U-Haul employee said to just leave it and that nothing was needed on the app. Fortunately I checked the app anyway and found that there were several steps to returning the van. There was also nothing indicating that I had to refill the van so I was charged a ridiculous amount for a 1/4 tank of gas. The van itself was fine but having my reservation changed to app-based with poor directions on the app made this a very frustrating experience
David E
Rating:
3.0
Customer did not leave a comment.
FRANKSAUL V
Rating:
5.0
Customer did not leave a comment.
ROBERTA T
Rating:
4.0
Customer did not leave a comment.
David J
Rating:
5.0
Make a copy of the rental information available on the app.( Ie starting mileage, return time, )
Elliot S
Rating:
5.0
👍
MANUEL Q
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
Nothing. I was very satisfied with the customer service and equipment rented. Great customer service from beginning to end.
Elisabeth r
Rating:
5.0
I,ve rented all sorts of vehicles and equipment from this location for many years. I’ve always had a good experience here.
DAVID W
Rating:
5.0
Outstanding staff welcoming environment great customer service the only way to treat customers is the way they showed up to do there job with great pleasure I recommend U-Haul USA .i.E the young lady with the neon shirt fantastic and the guys equally impressive
David P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mahmoud S
|
First Impressions
Rating:
5.0
Very easy to deal with.
ANTHONY J
Rating:
5.0
Everything went smooth..
Scott R
Rating:
5.0
The milage and the gas gauge were incorrect. The picture taken verified the error.
NEVILLE A
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Customer did not leave a comment.
DANIEL Y
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
Customer did not leave a comment.
Peter F
|
Overall Experience
Rating:
5.0
They were great to work with and tried working with me while I had apt issues. Would highly recommend.
Danya C
|
Overall Experience
Rating:
2.0
They offer one price and they charge other more expensive
Maybe owner has to check charges
WILSON A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDGAR C
|
First Impressions
Rating:
5.0
EL.SERVICIO AL CLIENTE MUY EXCELENTE
william e
|
First Impressions
Rating:
1.0
Theft occuree
KAY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES T
|
First Impressions
Rating:
5.0
Annie and Crew Are The Best!
CLIFF L
|
Overall Experience
Rating:
3.0
Needed a bigger unit.
JOY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RALPH R
|
First Impressions
Rating:
5.0
No complaints.
miguel c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fran l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rachel k
|
Overall Experience
Rating:
5.0
I was a tenant for many years and had no problems.
MICHAEL R
|
Overall Experience
Rating:
4.0
I was evicted from my house and need a place to store my belonging until I find a permanent home. The staff and convenience really help with the grief of losing my home.
Renee N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cindy J
|
First Impressions
Rating:
5.0
I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.
BYRON E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rimfa E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rimfa E
|
Overall Experience
Rating:
4.0
The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.
BYRON E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MELISSA P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amos P
|
Overall Experience
Rating:
5.0
Great people
Christopher T
|
Overall Experience
Rating:
5.0
Ok
fransico c
|
Overall Experience
Rating:
5.0
Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.
David F
|
Overall Experience
Rating:
5.0
The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.
Cristin B
|
First Impressions
Rating:
2.0
Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.
Brandon D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Santiago B
|
Overall Experience
Rating:
3.0
I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent
a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities.
However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month.
During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again.
Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.
mirlinda a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shad I
|
Overall Experience
Rating:
5.0
Manager and staffing were absolutely outstanding customer service friendly.
rosario m
|
Overall Experience
Rating:
2.0
The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I’d never use them again based on that. And the gm is a ghost
LaQuilla W
|
Overall Experience
Rating:
3.0
The cost is a little high, no real deals related to storage facilities. But had a good experience.
Jillian S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bennett V
|
Overall Experience
Rating:
5.0
Staff was extremely helpful with reservations and completing application. I am not very computer smart. Lol
Elizabeth H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennifer R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LaQuilla W
|
First Impressions
Rating:
5.0
All of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.
Devan J
|
First Impressions
Rating:
5.0
The staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.
David F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michele G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOEL T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amos P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danty L
|
Online Move In
Rating:
3.0
Expensive
Storage units have no light
It was moldy
Holes in the unit ceiling mesh
Holes in the drywall in the unit
SAMUEL C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Christopher P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Austin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harry H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN M
|
First Impressions
Rating:
4.0
My only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.
Harry H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawrence H
|
First Impressions
Rating:
5.0
Very satisfied
ARTURG N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENIS H
|
First Impressions
Rating:
5.0
The staff was very helpful and friendly!
GEORGYANN C
|
First Impressions
Rating:
3.0
All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility’s access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.
STEPHEN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TODD H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JP C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gayann L
|
Overall Experience
Rating:
5.0
Staff was ver helpful and accommodating
Hermelina D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARTHA B
|
Overall Experience
Rating:
3.0
The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.
Deborah D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lenora W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OSCAR R
|
First Impressions
Rating:
5.0
Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!
George Y
|
Overall Experience
Rating:
5.0
Excellent service
eddy n
|
First Impressions
Rating:
1.0
I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.
Juan P
|
Overall Experience
Rating:
5.0
Very friendly. Nice guys working in front desk.
Omar C
|
First Impressions
Rating:
5.0
Muy buena atención al cliente especialmente de la srta Anni Martínez
eddy n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
Overall Experience
Rating:
1.0
After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.
Juan P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JOECEPHUS L
|
Overall Experience
Rating:
5.0
For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend
Robert C
|
Overall Experience
Rating:
5.0
Great service and pleasant go out their way to help you thank you to Anny she was wonderful
Manuel F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Martha S
|
First Impressions
Rating:
5.0
I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual.
Sincerely,
Christopher Lee
CHRISTOPHERLEE G
|
Overall Experience
Rating:
5.0
Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer
MAKAYLA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Micheal P
|
Overall Experience
Rating:
5.0
The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.
Thornton C
|
First Impressions
Rating:
5.0
I had a great experience and staff was awesome
Manuel F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kenneth S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul S
|
Overall Experience
Rating:
5.0
Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.
TREVOR K
|
First Impressions
Rating:
5.0
The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.
Paul S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janelle R
|
Overall Experience
Rating:
5.0
Amazing manager and staff
christophe p
|
Overall Experience
Rating:
1.0
The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again
Laura C
|
Online Move In
Rating:
2.0
The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.
Omar I
|
Overall Experience
Rating:
5.0
Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!
Margot W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marc g
|
Overall Experience
Rating:
3.0
With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping.
I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home.
My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.
KIRSTEN S
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Meghan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessenia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle R
|
Overall Experience
Rating:
1.0
The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.
LaIsha H
|
Overall Experience
Rating:
4.0
The move went good.
Quay T
|
First Impressions
Rating:
1.0
First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock
Jacqueline L
|
First Impressions
Rating:
5.0
The staff at this location were always friendly and helpful.
stephanie h
|
Overall Experience
Rating:
5.0
the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......
JOSEPH S
|
Overall Experience
Rating:
5.0
No problems, helpful staff
SARA O
|
Overall Experience
Rating:
4.0
Great staff.
Brian K
|
Overall Experience
Rating:
5.0
The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)
Branndi S
|
First Impressions
Rating:
4.0
Was easy to get signed up and moved in.
ADAM L
|
First Impressions
Rating:
5.0
Other than the hours, everything was great.
Michael Y
|
Overall Experience
Rating:
3.0
There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.
Marcus V
|
Overall Experience
Rating:
5.0
Outstanding
Ralph B
|
Overall Experience
Rating:
5.0
It was easy and convenient
Aisha A
|
Overall Experience
Rating:
5.0
Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.
COREY S
|
Reservation
Rating:
4.0
Nice facility to have my UBox shipped to.
Sam W
|
Overall Experience
Rating:
5.0
The staff was very helpful
Renee C
|
Overall Experience
Rating:
5.0
Service rep was very helpful
Renee C
|
Reservation
Rating:
1.0
Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.
DAVID S
|
Reservation
Rating:
5.0
Donna and her crew are amazing. Always helpful and knowledgeable.
Kassim W
|
Overall Experience
Rating:
5.0
I was completely satisfied with the service. Thank you.
Jana J
|
Overall Experience
Rating:
1.0
Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.
Audrey A
|
Reservation
Rating:
5.0
Everyone there was awesome and it was a great facility!
