Customer Reviews for U-Haul Moving & Storage of White Plains

Rating:

5.0

great job ! always go here best staff

Rating:

4.0

Tire straps need to be longer. I have large tires and was barely able to get the straps on. If I were not skilled with ratchet straps I would not have been able to use the dolly.

Rating:

5.0

Headlights out, it was a cold day however the battery was weak so the truck was hard starting as well as the front drivers tire was in need of air.

Rating:

5.0

When I got there I was greeted with professionalism and respect.

Rating:

5.0

The staff was courteous, polite and friendly 😊 20 ⭐️!!

Rating:

5.0

Great experience. Trucks are tired.

Rating:

4.0

My only issue is that the automated pick up was very complex. I had to take multiple photos, enter contacts, etc. can’t this be simplified?

Rating:

4.0

Not a fan of new system took forever to get verified when there’s an employee right there also need better options for renting ex. Days needed

Rating:

4.0

Easy drop off.

Rating:

5.0

Nothing Van was full of fuel and snow was cleared off.

Rating:

5.0

Seamless process. Staff was wonderful and knowledgeable. Told us about the app to keep us off of the parkways with the truck, which is greatly appreciated!

Rating:

5.0

Everything went well. Thank you for your services. Great service.

Rating:

5.0

Best overall It was my first time renting a uhall van Great experience

Rating:

5.0

The staff there work very hard to get the customers what they want and out on the road to do what they need to do.

Rating:

4.0

The snow and ice on the top was not removed and it could be hazard when on the road.

Rating:

5.0

This location is amazing. All the workers that I have dealt with are professional, helpful, accommodating and friendly. I travel an extra 20 miles just to come here and rent our trucks. Their service is second to none!

Rating:

2.0

Money was amazing! Everything went great until I returned the truck and told the guy that I wanted my receipt email to me. He told me I was all set. I left a lot never got a receipt called the 800 number found out that another truck was checked in under my name and that the bill was incorrect. The 800 Customer Service woman tried to reach the location. No one answered. She had to send an email to ask them to correct the Mistake. She said that the truck I had was not even checked in therefore they could’ve taken the truck done anything and checked it in later or said that the truck was damaged. Horrible horrible horrible

Rating:

5.0

To have the frozen ice and snow cleaned off the windshield

Rating:

5.0

N/A

Rating:

1.0

This location has committed insurance fraud! They are claiming that I damaged the vehicle without inspecting it with me before I drove it, nor after I returned it! I will be reporting this to my bank and to Uhaul corporate! I will never rent from this location again.

Rating:

5.0

The entire process was very easy. The rep at the location was super friendly and helpful. The return process was also simplified using the U-Haul app.

Rating:

5.0

We use U-haul a lot, each time the service has been great.

Rating:

1.0

The customer service is terrible. I spoke with a lady who put me on hold for 40 min. The I ask for her name and she refused to give me her name she didn’t answer my questions and she was telling me do what ever you want. And stop interrupting me. I ask for the manager and she said she is not here. I ask when she is going to be available and she said I don’t know try tomorrow. Very disrespectful

Rating:

5.0

My experience was top notch and the counter and yard help was exceptionally helpful and courteous. .

Rating:

5.0

The staff there are super helpful and understanding. Customer service is A+

Rating:

5.0

Unbalanced wheels on trailer made for a very uncomfortable and dangerous ride.

Rating:

5.0

A closer attention to wiper blades. It snowed on Saturday and mine weren't doing the best job on Monday considering the bright low sunshine on 287. Plenty of washer fluid though.

Rating:

5.0

All the staff now are very friendly and helpful.

Rating:

1.0

I was overcharged very badly

Rating:

1.0

The vehicle I rented was quite old and made excessive noise, which led me to believe it was not functioning properly. Despite pressing the accelerator, the truck struggled to gain speed, making my journey frustrating and unsafe. I strongly recommend that this truck be reviewed and potentially removed from your rental fleet until it is repaired or replaced, as it does not meet the quality and reliability one would expect from your company. Thank you for taking the time to consider my feedback. I hope to see improvements in the future.

Rating:

5.0

Everything was clean run right very nice people would definitely go there again

Rating:

4.0

Nice and kind.

Rating:

3.0

Get the gas gauge reading correct. It was off by 1/4 of a tank, IN YOUR FAVOR! Cab was filthy and the cup holders are in need of cleaning. Windshield wipers were not effective during moderate rain.

Rating:

4.0

The location and truck condition were great, HOWEVER, I was told by the associate that the truck I was given would have 4WD, which I was looking for since I would be driving in upstate NY snow. The truck was not 4WD and had all season tires on, causing the truck to get slightly sideways in many instances, forcing me to turn around and stay at a motel for the night since I could not safely make it back due to a semi truck stuck on a steep hill. Luckily, I did not spin out nor hit anything and I was able to transport my toolbox as intended. Please inform your associates to tell customers that you’re entire fleet is 2WD only.

Rating:

5.0

VERY QUICK EXCELLENT SERVICE

Rating:

4.0

The tie down rails on the sides were not in good shape. One entire bar was missing. Others were partially broken. The person I worked with at U-Haul was excellent.

Rating:

4.0

Annie was so above and beyond friendly and helpful. She was kind and a great asset to your establishment!

Rating:

5.0

Personnel was great and helpful!

Rating:

5.0

The service it’s exelent thank you !!

Rating:

5.0

The staff member who helped me was efficient and polite. He gave good advice and streamlined the rental process, getting us out on the riad asap.

Rating:

5.0

Each person that helped schedule, reschedule and fulfill our rental was courteous, helpful and efficient. And on a holiday weekend. Many thanks.

Rating:

5.0

I had a terrific experience with the White Plains facility. The staff was extremely helpful, courteous, and moved through the rental process quickly and with ease. Thank you!

Rating:

5.0

This location are really very helpful exellent

Rating:

5.0

The staff at this location were so kind and helpful. I was surprised they were available at 7Am on holiday day. We had to change the vehicle type at the last moment and the lady there helped us do it very quickly. Thanks to the team there.

Rating:

1.0

This was the worst most complicated rental process that I have ever experienced in my life.

Rating:

5.0

Easy access, staff is friendly and helpful. Equipment clean and in great shape

Rating:

5.0

The app worked well through the check-out process, until I needed to post the photos of the van. I went back into the office and the staff member quickly texted me a link to another photo portion that worked perfectly. All good, thank you!

Rating:

5.0

Nothing. Vehicle was clean and ran well. Associates were friendly and helpful.

Rating:

5.0

Fast check in great services

Rating:

3.0

Clean but not well-maintained, drivers side visor and window crank were broken. The merroir's were hard move/adjust.

Rating:

5.0

The staff at this location are professional and knowledgeable. There was a conflict and concern with my reservation, and they were unable to credit me for my unused truck. U-Haul‘s overall customer service supervisors failed at resolving this matter, which was no fault of my own.

Rating:

5.0

Very good service at this location, easily accessed and great for my needs. Would recommend.

Rating:

5.0

Lo Recomendaría a mis Amigos

Rating:

5.0

Staff was very friendly and helpful. They associates should all be commended.

Rating:

5.0

The windshield had white lettering on it on the driver’s side. It was a bit tricky to remove. The tire sensor was not functioning properly, either, but the tires held air pressure, so that ended up being okay. I had reserved a furniture dolly, but none of were available so I had to use the larger appliance dolly.

Rating:

1.0

The new process with verification phone calls is insulting. Will not use this location again. A flip comment from the rep of "times are changing!" Was equally crude.

Rating:

5.0

Outstanding staff welcoming environment great customer service the only way to treat customers is the way they showed up to do there job with great pleasure I recommend U-Haul USA .i.E the young lady with the neon shirt fantastic and the guys equally impressive

Rating:

5.0

They were great to work with and tried working with me while I had apt issues. Would highly recommend.

Rating:

2.0

They offer one price and they charge other more expensive Maybe owner has to check charges

Rating:

5.0

EL.SERVICIO AL CLIENTE MUY EXCELENTE

Rating:

1.0

Theft occuree

Rating:

5.0

Annie and Crew Are The Best!

Rating:

3.0

Needed a bigger unit.

Rating:

5.0

No complaints.

Rating:

5.0

I was a tenant for many years and had no problems.

Rating:

4.0

I was evicted from my house and need a place to store my belonging until I find a permanent home. The staff and convenience really help with the grief of losing my home.

Rating:

5.0

I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.

Rating:

4.0

The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.

Rating:

5.0

Great people

Rating:

5.0

Ok

Rating:

5.0

Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.

Rating:

5.0

The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.

Rating:

2.0

Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.

Rating:

3.0

I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month. During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again. Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.

Rating:

5.0

Manager and staffing were absolutely outstanding customer service friendly.

Rating:

2.0

The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I’d never use them again based on that. And the gm is a ghost

Rating:

3.0

The cost is a little high, no real deals related to storage facilities. But had a good experience.

Rating:

5.0

Staff was extremely helpful with reservations and completing application. I am not very computer smart. Lol

Rating:

5.0

All of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.

Rating:

5.0

The staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.

Rating:

3.0

Expensive Storage units have no light It was moldy Holes in the unit ceiling mesh Holes in the drywall in the unit

Rating:

4.0

My only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.

Rating:

5.0

Very satisfied

Rating:

5.0

The staff was very helpful and friendly!

Rating:

3.0

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility’s access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

Rating:

5.0

Staff was ver helpful and accommodating

Rating:

3.0

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Rating:

5.0

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

Rating:

5.0

Excellent service

Rating:

1.0

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Rating:

5.0

Very friendly. Nice guys working in front desk.

Rating:

5.0

Muy buena atención al cliente especialmente de la srta Anni Martínez

Rating:

1.0

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Rating:

5.0

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Rating:

5.0

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Rating:

5.0

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

Rating:

5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer

Rating:

5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Rating:

5.0

I had a great experience and staff was awesome

Rating:

5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Rating:

5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Rating:

5.0

Amazing manager and staff

Rating:

1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Rating:

2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Rating:

5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

Rating:

3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

Rating:

1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

Rating:

4.0

The move went good.

Rating:

1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Rating:

5.0

The staff at this location were always friendly and helpful.

Rating:

5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

Rating:

5.0

No problems, helpful staff

Rating:

4.0

Great staff.

Rating:

5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Rating:

4.0

Was easy to get signed up and moved in.

Rating:

5.0

Other than the hours, everything was great.

Rating:

3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Rating:

5.0

Outstanding

Rating:

5.0

It was easy and convenient

Rating:

5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Rating:

4.0

Nice facility to have my UBox shipped to.

Rating:

5.0

The staff was very helpful

Rating:

5.0

Service rep was very helpful

Rating:

1.0

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Rating:

5.0

Donna and her crew are amazing. Always helpful and knowledgeable.

Rating:

5.0

I was completely satisfied with the service. Thank you.

Rating:

1.0

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Rating:

5.0

Everyone there was awesome and it was a great facility!