Customer Reviews for U-Haul Moving & Storage of Whitehall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Whitehall

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Marcos C. on

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darlene s. on

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Do NOT rent trucks OVERNIGHT and tell customers their are locks to secure your home and valuables and let me load it and pay movers hence finding out the LOCK doesn’t work at 4 am ! Making me unload a twenty ft truck and having to pay an extra day and reload and cost that I should NOT have been charged for due to faulty lock and chain! Not even so much as a phone call or reimbursement! Here I am needing another truck and another storage! No way will I use this company when you care NOTHING about me ! All you care is that I pay due to YOUR companies faulty lock and chain! This cost me double to hire movers to unload what they loaded and load again! I was NOT leaving my entire house in an unlocked vehicle overnight! Thanks for the horrible feedback and customer appreciation!!!!!

Joshua N. on

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It was a disaster trying to get what I requested, was on hold with customer service for more then an hour and finally got taken care of. Was told that the $50 guarantee fee would be taken off it was not smh if I can avoid this company next time I will

Tammy D. on

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abu t. on

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Gerald S. on

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Go straight to THIS location and AVOID George's furniture as a pick up location!! What a WASTE of time that was!!

Joshua K. on

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Scott S. on

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Laura M. on

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LACHANDRA S. on

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Robyn H. on

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Everything was great. I’ve used this location in the past and will use them in the future.

eric z. on

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Computer issues made the rental time very long. Staff was friendly and professional.

keishawn G. on

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Kym was very respectable and went the extra mile to make are I got the truck that I needed. Keep doing what you’re doing

Adikaarin D. on

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The bad manager he is not know how to work with the costmeir and he will need to know to to treatment the costmeir so I will advise to you to remove this manager and his staff very rude and disrespectful so I m suggest to remove those staff

Tashea C. on

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neal s. on

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Mary p. on

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toni b. on

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Robert C. on

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Debbie C. on

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COOKIE S. on

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JULIAN E. on

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Great crew , and well stocked

kevin P. on

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DIONNA W. on

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fix computers the system kept shutting down wile i waited to receive my truck

Beverly P. on

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Truck wasn't in tiptop shape but it did the job. The agents were very helpful & patient. Great customer service experience

TEDRO M. on

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they were fast and helpful

Stephanie B. on

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The computers were acting up

NATASHA R. on

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none

Ricardo M. on

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EVELYN R. on

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LAVERNE M. on

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if i ever need a uhaul again i am back to uhaul on main st in whitehall. Great customer service.

Sean L. on

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1975 Cleveland ave columbus oh should not be a pick up location, very unsafe. I made internet reservations in a westerville oh, my reservations were changed to a location in the ghetto. I could not pick up trailer at this location, 3 hours later I had a trailer...with a flat tire???

eric d. on

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Kevin B. on

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Lot organization

john d. on

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All staff members are very helpful

Sonia M. on

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I reserved a truck 1 week in advanced and when it came to pick up the truck was not available since supposedly the person that rented it did not return it when it was supposed so had to spend more time than expected doing more trips in our cars and at the end needed to rent a trailer to finish moving not what I plan

Thelma S. on

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Tina M. on

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JONATHAN B. on

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Neil L. on

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Very nice people!

Sheri N. on

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JEFFREY S. on

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The team made my move really easy. The truck was ready when I arrived and I had a very short wait before I was on my way. The return the next day took less than 5 minutes. Everyone was very efficient and customer friendly. They took the stress out of my move. Have recommended this same location to my stepsister for her move. I definitely will return when I needed another truck. Jeff S.

Ariel H. on

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Christopher B. on

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The only problem we experienced was with the return, poor cell service or web function… Took 25 minutes to return via the website, U-Haul.com.

Marcos C. on

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WHAYT W. on

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We put reservations in at Morse rd location they were slow and unprofessional we had to go Main Street location they helped us and were very professional THANK YOU U-HAUL MAIN will be back

Samantha A. on

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A lot of problems to get the truck

Sonia H. on

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Nothing! Everything was quick and easy. I reserved through the internet. The employees were very nice and helpful! Moving is never fun, but the staff made it more pleasant. THANKS

ERIC P. on

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Great location.

marianne l. on

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Marlena S. on

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People was friendly and knowledgeable about the products. They assisted me and got me in and out in a timely manner.

Takisha J. on

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ruben b. on

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Tracey S. on

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Customer service was horrible (Phone). Not the location service but the phone service

michael b. on

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Laura S. on

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I used the on line reservation process and it was very easy. The staff were very efficient and helpful. When I need to rent again it will be with U-Haul

LAKE D j. on

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Very helpful, thorough, knowledgeable and friendly. I’ve never had a bad experience at this UHAUL facility.

marianne l. on

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Fast, friendly and reliable service. Thanks! ML

Jonathan H. on

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Poor customer service, upon arrival, an older gentleman walked away as I entered and told me that someone would be with me in a moment. After a moment or two, another young lady came in and expressed how busy they were. Truck was very dirty; had to clean the windshield, side windows and all four side mirrors myself.

Anita P. on

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It was great service

Cody C. on

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Jonathan C. on

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Kosmere h. on

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richard g. on

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The staff made you feel welcome. They were patient in answering questions and explaining details.

marko g. on

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Deborah M. on

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Leonardo C. on

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Thanks for being open on Sunday

Nicholas E. on

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KATHY M. on

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I have rented from here several times and have never had a prob. Always very professional and polite.

Jonathan B. on

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BRITTNEY C. on

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richard s. on

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Oscar B. on

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angel c. on

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jacqueline g. on

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They took very good care of me.

Tana H. on

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The truck needed to be overall fixed. Brakes and tire tread wasn’t the best.

Antonette H. on

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Kimberly J. on

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MARTIN T. on

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IBTEHAJ A. on

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James C. on

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Awesome, excellent staff.

Kelvin N. on

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Easiest U-hual return I've had in a while.

emma j. on

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Mark V. on

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Melinda B. on

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brianna b. on

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The check in app.was a joke. Loaded super slow, wouldnt attach the required images, required multiples trips back and forth to van for images. Took over 25 mo mmhmmm ites until we gave up and just left the truck

Mark S. on

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AARON H. on

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Everything was great! Rick was super cool and even added to a lock to the back for me. I use this location often because the team is always kind and accommodating to my specific needs.

James M. on

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christopher f. on

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Everything was great!! Thank you!!

Ervin D. on

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Tia O. on

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nothing my service was quick and perfect

Reginald B. on

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The proper renting for the right hauling better communication

CaROLYN A. on

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Nothing, awesome customer service??

FREDERICK H Y. on

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Gerald E. on

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STUART Z. on

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GREAT JOB.

DASHAWN M. on

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Under staffed not friendly not well trained

LAURA V. on

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Fabulous service and NO issues on my load in Columbus. The staff at Main street were super helpful and accommodating. I wish I could say the same for the delivery in AZ.

yvonne f. on

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Ebony T. on

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The online process was easy but the location was not prepared

ralonda c. on

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priscilla w. on

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PATRICIA H. on

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I have been at location twice, both times on Sunday morning what should have taken me 10-25 min took over a half an hour to an hour each time from picking up truck to returning. That delay there of course delayed my move and ate up my day. The gentleman and you g lady checking me in and out were great with their customer but not even help isnt their fault

russel d. on

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Very satisfied with return

Maurice M. on

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I was in and out in a matter of minutes. Staff was very professional as always. Very inexpensive. I be back Tuesday to get another truck to finish my move

Tanika W. on

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The vehicle I was in- the driver door wouldn't open with the key and the door didn't close properly so I could hear the cars outside.

latoya h. on

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everything was perfect

Nicole C. on

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Great customer service

James B. on

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The people were so kind and helpful. I have a non profit and we do a lot of furniture picks ups through out Ohio to donate to the under served members of our community and the trucks we were getting from another company were dirty and poorly maintained. We will be using U haul from now on. I appreciate good service.

Sharion F. on

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Not a thing! Great customer service and reasonable rates. This is my "go to" Uhaul!

Carla S. on

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The truck was ready and I was in and out in no time. The staff were helpful and assisted with boxes.

ROBERT H. on

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Valerie S. on

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Donna S. on

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Everything was carefully explained and the process was very quick.

NGai S. on

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Angela G. on

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I would say this is the best experience I had the staff was very friendly and professional. The store was cleaned and well organized. I would most definitely recommend this location. Thanks

kandice m. on

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Peggy E. on

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This was a price match that beat Budget rental. Tow dolly was included at Budget and thought it was at U-haul but it wasn’t. Did not use tow dolly because it was cheaper to just drive and get gas when needed.

VIVIAN P. on

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John B. on

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Earlene P. on

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I had a pleasant experience with the u-haul at Main and Barnett Rd. I have dealt with them many times and I have always been pleased.

Daniel S. on

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This location provides excellent customer service

chris p. on

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The staff at this location were top notch and awesome guys. However, the Uhaul we drove had some issues that were actually dangerous and cost us several extra hours on our trip. Halfway through the drive we hit some bad weather rain/snow mix. Both windshield wipers were literally falling off and had little to no rubber on them. This caused us to have to pull over on the side of the highway in a very bad storm and sit for over an hour. We then had to detour into Omaha, Nebraska to have them replaced which took even more time. In addition, the tow dolly's left rear taillight bounced out going down the freeway (almost hitting my truck as I was following behind my girlfriend). This happened very early into the drive so we were missing a taillight until we reached Omaha. They did replace it... however two hours later it stopped working. Typically I am not one to complain but the windshield wiper issue put my family and all our belongings in a dangerous situation and seems like something that should have been looked over and replaced before ever letting that truck leave Columbus.

Donette R U. on

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victor a. on

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Fast

VIVIAN R. on

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I was overcharged for gas and i left a lock in in pick up ireturned immediately but it was thrown out..sent email to gm requesting a $3.50 refund waiting to see if uhaul will refund me 3.50..only drove 16 miles

Calvin J. on

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It all good next time I would like go for it if move on thank u

millie r. on

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Nothing. i was very happy

Sherry S. on

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Monique F. on

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Leland W. on

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On the Positive side Rick the hitchmaster told Me that they may not be able to get to my van Until the following day but ended up finishing it the exact day! Big ol’ happy smile when that happens!!! Thanks a lot Rick at Uhaul!

richard m. on

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Latoya G. on

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valerie j. on

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Melanie D. on

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The truck I rented was missing a hub cap. It was that way when I got it. The lady who received immediately said, " what did you do to our truck. We NEVER send our truck out like that." I was being accused of doing something I did not do. She called her boss and found out it had had a flat so the truck was missing the hub cap (as I stated, but she did not believe me) Find out the facts BEFORE you accuse a customer of something and in front of other customers. If it was for the great customer service I received when I picked up the truck, I wouldn't go back or recommend this place. I may think twice before using again.

troy s. on

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3 days and no receipt have not closed out order never answers phone

Kris F. on

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Christine N. on

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Everything was great.

rhonda j. on

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I'm happy that we have a place like your for my need to put my things in so I could get my apartment.

Lavierre H. on

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Mikia W. on

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Keep up the excellent work! Thank you for your fast service! :)

Jennifer W. on

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Very friendly staff!

Edward B. on

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The staff was awesome and the facility was neat as a pin!

millie r. on

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Marlen T. on

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marquisha r. on

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I really thank god for people like them everyday.

Renee F. on

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There was a rodent issue. I brought it to their attention but nothing was done about it. Other than that it was convenient.

Scott S. on

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The staff was professional, courteous, and always helpful. The facilities were always clean.

James W. on

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Very easy to work with.

RERCONICA M. on

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Very nice

Roshelle J. on

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I was overcharged for several months rental. The rep would quote one price but my debit card would be charged $20 to $60 more. When I asked about the higher charge, the manager even blamed my bank

Pamela H. on

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All services were MAGNIFICENT!!!

steven p. on

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The staff were very helpful, and the facility was well maintained.

DonNeesha V. on

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Terrible customer service. I was given the run around for two days and nothing was done about it.

James W. on

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Everyone was very helpful. It was very easy to rent a storage space.

dawn s. on

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The manager Rick was eager to please. In fact, everyone that works at this location is always so helpful and nice. Thank you for making my change so easy.

MELODY C. on

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Excellent service.

THADDIUS B. on

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Quick and easy service, they were great. Go there but reserve in advance for your great service

william s. on

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While this facility was great, my overall experience using the U-Box system had numerous significant problems - I even was left on hold for 30 min on your customer service line without any answer.

Thelma B. on

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Thank you

tannadia s. on

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I love them and I would recommend them to all of my friends especially Rick I love you Rick!!!!😁😁😁 Thank y'all

cheryl O. on

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I love this place.

Denise B. on

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Never again.

darrell S. on

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Great and easy to use.