Customer Reviews for U-Haul Moving & Storage of Whitehall

4,112 reviews

3500 E Main St   Columbus, OH 43213
(@ Barnett)

(614) 478-6620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 478-6620

3500 E Main St
Columbus, OH 43213
(@ Barnett)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and helpful staff. Got me in and out quickly. Appreciate them!

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Breanne B. 
Rating:
5.0

Customer did not leave a comment.

kisha W. 
Rating:
5.0

Customer did not leave a comment.

Montoya S. 
Rating:
5.0

Friendly location and all the equipment are clean and read to go in a timely manner.

Samuel J. 
Rating:
5.0

Can't think of anything, I reserved online and had no problems at all. Staff was friendly and knowledgeable.

Novella R. 
Rating:
5.0

I'm always pleased with my U-Haul location. We rent pick up trucks several times a year. Exceptional service 🥰

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

Tawana P. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Excellent customer service. Lee, Robin, and Joe went out of their way to help me. I would definitely recommend to others.

Andrea F. 
Rating:
1.0

I specifically requested an appliance Dolly and was given a furniture Dolly. Location was closed so I had no one to replace. Was still charged $10 for it. Had to rent an appliance Dolly from somewhere else.

Ja'Relle S. 
Rating:
1.0

I literally didn't use the truck to do anything. My closing date was changed from Wednesday to Friday. Took truck back no one asked why back so soon. I was to have truck for 24hrs brought back 1hr 40mins. Paid $70 for nothing would not give any type of refund. I still have to move Friday.😔

Larrietta C. 
Rating:
5.0

The staff was extremely friendly and helpful when it came to getting all the tools I needed to move.

NAKEA H. 
Rating:
5.0

Keep it up

Gemechu T. 
Rating:
5.0

Thanks 😊.

Katrina W. 
Rating:
5.0

We don't do any online purchases or services so was very pleased when all staff members were friendly and very helpful. They made the whole process stress free and in a timely manner. Facilities were very clean. Would recommend this location to anyone needing to rent equipment.

beverly A. 
Rating:
5.0

Customer did not leave a comment.

Mishonda B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Secure safe location and friendly staff. It's always inviting to go into this location for service.

Muhammed S. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Continue to train and then try to retain best staff. Fortunately, the staff member who installed my U-haul hitch electric interface--let's call him Staff A bc I don't recall his name--happened to be there when I tried the hitch the first time. The elecric worked great and, without Staff A guiding other staff members through the process at a busy and stressful time at the store, my trailer rental would have been derailed. For example, Staff A knew my car, found the right hitch interface and adapters to use, guided other staff through the cash register process, and then made sure all of it worked OK. Other staff available at that time were good to work with, friendly, and good humored, but admittedly did not yet have Staff A's understanding of how various aspects of the business operates. In the end, the trailer worked great so I'm a grateful customer. I'll be back again.

Marc P. 
Rating:
5.0

Everyone snd everything was awesome. They were totally organized, friendly and helpful.

David W. 
Rating:
5.0

Customer did not leave a comment.

Miklos B. 
Rating:
5.0

They always treated me like a person the service is excellent at that location

Clarence S. 
Rating:
5.0

The employees there saw that I needed a relay plug in my fuse bix to put power to the U-haul lights and directed me to a shop right across the street. When I returned the lights still didn't work. Joe found the issue in the wiring and rewired my truck. I never would have been able to make my trip without their over and above help. Thank you.

Amy P. 
Rating:
5.0

Efficient customer service. Friendly workers! Everyone had a smile on their face. Great hours of operation. Nice selection of trucks.

Tyneara W. 
Rating:
4.0

Everything was great!

Renee D. 
Rating:
5.0

Great service and curteous staff even though they were short-staffed they still did a great job! They had great attitudes!

HENRY C. 
Rating:
4.0

Customer did not leave a comment.

JBrian J. 
Rating:
5.0

Customer did not leave a comment.

lester B. 
Rating:
5.0

Customer did not leave a comment.

Jacki W. 
Rating:
5.0

Customer did not leave a comment.

Keely K. 
Rating:
5.0

Easy. Repeat customer.

Gary L. 
Rating:
4.0

Provide 15' trucks with a lift gate and get hand trucks/follies that can hold 1200 LBs as sunbelt rentals has. This not only will retain customers but will also add more revenue instead of someone like me having to consider going to sunbelt for the dolly and a different truck rental company that provides lift gate trucks

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Robin was great! He got us out the door quickly during pickup and was there early before official open hours upon return. He is very personable. Dont lose this guy!

Mike C. 
Rating:
4.0

Good guys,very quick

jim B. 
Rating:
5.0

Customer did not leave a comment.

DOSSEH G. 
Rating:
4.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

I rented a trailer on one order and blankets on another. When I returned the trailer, your associate did not close out the blanket order. It would be great if the associate had a way of knowing that there are multiple open orders when they check us back in.

Michael K. 
Rating:
3.0

This location is ok. Nothing to rave about.

Stacey S. 
Rating:
2.0

There where two really good employees there. One dark skin guy with glasses and nice hair cut and a light skin gentlemen that was helping customers outside. There was one bald headed guy he wasn't horrible but not personable. The gentleman that checked me out was not professional at all. He didn't make small talk he didn't know how to make the process run smoothly he was condescending and rude didn't explain no process then he was just like “How many miles” I said well I'm going to Powell etc he said “well I don't care nothing about ohio and couldn't tell you where that is even if it was down the street I don't know” I was like wow…. Then he started having side talk with peers about someone being arrested and let go. Didn't explain the after hours drop off process at all. The first two gentlemen really nice the 3rd was just dry and the CSR w/ the long locs needs to be retrained on process and duties. The process to drop the vehicles off and using the system. Needs to be a little better and smoother had to keep starting over and it wouldn't take pics etc….. I will use Uhaul again but hopefully not this location.

Elizabeth W. 
Rating:
5.0

The 2 steel plates on he floor caused leveling problems. I did not need the dolly. It got in the way.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Edward V. 
Rating:
3.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

GEHRIG R. 
Rating:
5.0

The male manager and his guys are great. They made my experience smooth and enjoyable. I would recommend this location based on the customer service provided!

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

everything good 👍

Shyam T. 
Rating:
4.0

Experience went fine.

Shawn M. 
Rating:
5.0

Staff were attentive, friendly and courteous. Equipment was ready and in good condition. Great experience.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Harmony L. 
Rating:
4.0

Customer did not leave a comment.

Waukiina C. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

It was quick and easy. It would be nice if there would be a drop off service where the box truck could be delivered to you rather than me have to go to the uhaul. Like enterprise car rental. Also I did not receive the promotional packing pads that were shown on the website with a 20' box truck, I didn't want to argue so I just let it go.

David S. 
Rating:
4.0

Customer did not leave a comment.

Nichole F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

When taking care of my check in I was approached by an African American man who claimed to work there and tried to grab the truck keys off me three times. I got pissed and said I'll put them in the drop box myself. I called the police before leaving to report the incident. If the person actually worked there why the hell would they have tried to grab the keys. Be aware at this location.

Chad L. 
Rating:
5.0

Just to re-check vehicles available morning of reserved people coming in will be there. I always use this location because staff is friendly and will to go the extra mile to make sure customer satisfied. Keep up the great work.

Tammy T. 
Rating:
5.0

Staff was helpful

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Wilma S. 
Rating:
5.0

Lee went above and beyond to make sure we were happy with our rental experience. We would highly recommend Uhaul. Thank you to everyone else who helped us with our reservation!

Jason K. 
Rating:
5.0

Thank you so very much for your professional services with your help to American senior disability person it's making my life easier be blessed stay safe 🙏💗🌟🌍 🎬 MR.FILMS 🎥

ruben m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE T. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

Nothing everything was professionally done the lady handling the service was good so with the lady on the phone Happy with The way I was treated and the service I received thank you

rhena T. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

Customer did not leave a comment.

samir S. 
Rating:
5.0

Costumer service was good, but I would like to say that Andrew did a great job on helping me in every aspect of my storage reservation. he did an excellent job.

Ana O. 
Rating:
4.0

My tow was so dirty and not working and light on one side not working! And was not straight and took 45 mins to get everything

samir S. 
Rating:
5.0

All was very good, felt safe and secure at all times

WILBUR T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiarra B.  |  Overall Experience 
Rating:
1.0

The manger Karen was very rude. Left someone who was on there third day still in training at the front desk while there was a line. The mileage was different on the paper from what it was in the truck. The check engine light was also on in the truck. Drop off was even worse I was being told I was supposed to fill the truck up with gas when I only got it on 1/4 tank I also took pictures as well when I picked up the truck for proof

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

JASON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Ida H. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron I. 
Rating:
5.0

Maybe offer a helping hand moving,more man power,if needed

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Manuel A. 
Rating:
4.0

Very professional and good customer service

LaTina F. 
Rating:
4.0

Customer did not leave a comment.

Waukiina C. 
Rating:
1.0

Location scammed me out of 10 dollars because of not being clear on returning fuel level requirement!

CARL H. 
Rating:
5.0

Customer did not leave a comment.

carl c.  |  First Impressions 
Rating:
3.0

Your rates are to high and if your late by 24 hrs you get fines

APRIL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda B. 
Rating:
4.0

It was nearly impossible for me to get in and out of the truck, They need to have a step for easier access.

Gene A. 
Rating:
5.0

Excellent location, people are great!

joe C. 
Rating:
1.0

I was over charged and I had to return back to the store to get my bed bag that I asked about and was told it was already in the truck

TASHIA H. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

LEO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONYEA M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Very helpful and was able process my pick up and return quickly

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE M. 
Rating:
5.0

Customer did not leave a comment.

LEO B. 
Rating:
5.0

Customer did not leave a comment.

joel h.  |  First Impressions 
Rating:
2.0

I was charged twice and that was not acceptable

CHYQUITA L. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL J. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN O. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON F. 
Rating:
5.0

N/A

ISHMAILA N. 
Rating:
5.0

When I returned the uhaul I rented, the store was packed with people returning and renting items as well as reservations for future uses. With the outside full and the inside full and the phone constantly ringing, there were not enough employees to cover all the needs.

JAMES E. 
Rating:
5.0

Very helpful Thanks uhaul

Leonard T.  |  First Impressions 
Rating:
5.0

It was a great experience

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

QUINEICE D. 
Rating:
5.0

I don't know the gentleman's name who helped me when I picked up the trailer, but he was extremely helpful and friendly. Give that man a raise!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

SHARON N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
1.0

Staff was rude and disrespectful. She did not have knowledge about the storage units, or how to look up reservations. Manager was unwilling to honor my free month of storage unit that I received a email about.

Antwan B.  |  First Impressions 
Rating:
5.0

My experience with customer service was terrible however, the staff at the Main Street location was very friendly.

Senecqua H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

thomas m.  |  Overall Experience 
Rating:
1.0

This storage is very small for the rate the company is charging

Keiairra M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SEVONN H.  |  Overall Experience 
Rating:
5.0

The U-Haul storage facility was there when I was in need. Thank you.

Scott T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry B.  |  Overall Experience 
Rating:
5.0

The peoples there were very friendly and knowledgeable about everything that I had to ask,they took their time and answered ALL of my questions and I appreciate them very much Thank you U-haul ppl very much for the experience that I had 💖

Shirley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roxane m.  |  First Impressions 
Rating:
5.0

Everyone was exceptionally friendly and cared about my needs.

Felicia B.  |  First Impressions 
Rating:
5.0

Was very happy with my service recommend to my family and friends

PATRICIA H.  |  Overall Experience 
Rating:
4.0

Based on the fact that I only used 3 weeks of a month free storage, my opinion might be a little jaded, but the facility was clean and easily accessible. Staff was friendly and it was a breeze to check out when I was done with the unit.

Mark S.  |  Overall Experience 
Rating:
5.0

The staff was awesome! They were kind, courteous and very helpful!!

tiffany h.  |  First Impressions 
Rating:
5.0

Except they tried to charge me twice, when I was due a refund..but the gentle got it corrected..Im very satisfied with Joe

Shanretea S.  |  Overall Experience 
Rating:
5.0

Was there couple months ago all was well, came in for a funeral, checked unit Whitehall Ohio must have got a lot of water/rain since I was last in state or there was leaks seen no visible water but 90% of stuff was coated in mildew, so had to throw most away or would have still been there;(

Raymond W.  |  Overall Experience 
Rating:
5.0

You guys the only place I really come to. Because I like the Ser. Thank you!!!

linda b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

geneva e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josiephine T.  |  First Impressions 
Rating:
5.0

Both gentlemen working when I came in for move in were excellent help and very informative!

Jessica G.  |  Online Move In 
Rating:
3.0

None

Paris M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Loretta J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA G.  |  Overall Experience 
Rating:
4.0

The day I checked in and took possession of the unit, the woman who helped me was extremely rude and unprofessional. My experiences, other than that one time, with other employees were 100% positive

Thomas S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marissa O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE C.  |  First Impressions 
Rating:
5.0

excellent

Kenneth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaylah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOPE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mario R.  |  Overall Experience 
Rating:
5.0

nice facility, associates were very nice and helpful, it was just too expensive. we found another facility for a fraction of the cost, just as clean and well maintained. However, the new facility lacks the 24 hour access that Uhaul offers.

Leslie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marissa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Persha G.  |  Overall Experience 
Rating:
1.0

I called the U-haul 800 number to reserve a unit at a facility that had a 1st floor unit available. I had to go to a location further away but was assured by the representative that a 1st floor unit had been reserved for me at this location. When i showed up at the facility I was told that I was being given a 2nd floor unit. I explained that I had spoken with a rep through the Uhaul 800 number and had been assured I was reserving a 1st floor unit. The owner basically told me I was out of luck and she had no 1st floor units available. I was utilizing a 1 month free offer based on a 1 way truck rental so i believe this lady (I did not get her name but her shirt said "owner") didn't want to give me a 1st floor unit since i was only using it for a month. On top of that, she was rude. I have 3 kids in college at Ohio State and have been, will be for the next several years, will need to rent trucks and storage facilities in Columbus to move them in and out of apartments and store their furniture in the summer months. Last year we used Casino storage on Broad Street. I will be going back to Casino in the future.

Thomas S.  |  First Impressions 
Rating:
5.0

Thanks

WESLEY C.  |  First Impressions 
Rating:
2.0

I hope my stuff is going to be ok as the roof looks like it has been patched several times and leaks.. I called and let them know I would be there 3 mins before the inside closed the lady said ok.. I get the when I said the doors where locked she refused to help me and told me to do it online which she could have told me on the phone instead of me standing in the parking lot trying to figure it out.. if I hadn’t been in an emergency situation and needed something at that moment I would have went to another company.

Iyana N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Felicia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANET W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOYA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iyana= B.  |  Overall Experience 
Rating:
5.0

Manager is awesome,,,plain And Simple very helpful...

shane s.  |  First Impressions 
Rating:
5.0

Thanks for sll your help this last year .

stephen b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  Overall Experience 
Rating:
1.0

In the beginning I had a good experience with the uhaul staff. I caught Corona virus back in late March. I was so sick I had forgotten to pay the storage fee for April. I was feeling better and able to talk so I called to let the staff know what was going on around mid April and I paid the same day. Also this is my first missed payment. I haven't been to the storage unit since I've put my Things in there. I paid for the month of May on time. On May 29th I come to retrieve my things from storage, because I didn't need the unit anymore and my key doesn't Fit The Lock. I tell the staff no one knows why and says they can't help me. I had to pay $100 for a lock Smith to remove the lock. Im not stupid I know One of uhaul staff members changed my lock because of my late payment in April and they never changed my lock back. The Manager said he doesn't have any notes or keys for my unit. I know They didn't have any more red tags so they used a different lock to keep me out. There's no way my key shouldn't have worked. I understand being locked out for non payment but when I paid, it should've been fixed or uhaul staff should've took the lock off instead of me having to pay a lock Smith for a problem I didn't create. The manager wasn't helpful at all.

Melonie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yamisse P.  |  First Impressions 
Rating:
3.0

I cancel my storage Thursday may 13th Because there was two boats missin in my storage was very loose in I was uncomfortable so I just went on in cancel it

Tolliver C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Felicia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENT J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derehl D.  |  Online Move In 
Rating:
5.0

Facility very clean. Extremely great experience. Never any issues when we would load or unload. Would definitely use this facility again.

Mary V.  |  Overall Experience 
Rating:
5.0

No!

Amy L.  |  First Impressions 
Rating:
5.0

It was a very busy day and there was a wait time, even though I reserved ahead. But everyone was helpful and pleasant regardless. The original unit was too small, and staff was very accommodating with changing to a different unit. In addition, we did not lock the unit properly and the company notified me to assure my items are safe. Highly recommend.

VICKIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamie w.  |  Overall Experience 
Rating:
2.0

Staff was unaware how to do things. Wait time for me was 45 min with know one in front of me.

Tyesand B.  |  First Impressions 
Rating:
5.0

Thanks

ALYSEN L.  |  Overall Experience 
Rating:
5.0

Staff were always so helpful and detailed

Jazmine D.  |  Overall Experience 
Rating:
5.0

I would have kept my storage unit if the rates had not increased.

JASON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN A.  |  Overall Experience 
Rating:
5.0

Staff members were courteous and helpful. Great experience - thank you!

Kris T.  |  Online Move In 
Rating:
1.0

The staff was disrespectful the day we went to remove all of our belongings and close out our month. We ran in to an issue with them not having a utility dolly for us to use but we had been charged for one, and did not try to help us in any way to find a solution. All they did was laugh in our face and told us to figure it out. I was really disappointed and upset that I reached out to uhaul customer service while in store and they worked to help us find a dolly nearby at another location and we were able to complete our move out. Horrible experience for us. The overall move out we were able to complete but the staff that was there initially when we arrived was a 0 for sure.

Sharonda Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

portia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamie w.  |  First Impressions 
Rating:
5.0

I was able to keep my stuff safe an lock up an the hours was great I would rent from this main st whitehall ohio anytime thanks u-haul I love your business happy holidays u-haul on main street

KAREN P.  |  Overall Experience 
Rating:
5.0

The lady who rented me the locker was very friendly and explained everything in a professional way. Glad I had her as an associate. My only complaint is the access hours. The outside units are till 10pm. Wish they could be till midnight. Also everything I opened the door the alarm would go off. I hope I’m not setting it off. I use the key card to sign in and out.

stephan w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lillian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ladajsha W.  |  Overall Experience 
Rating:
1.0

There were large cockroaches in my storage unit. I am still fogging my new home.

Amelia C.  |  Overall Experience 
Rating:
5.0

Martha was awesome!!!

SHERRY S.  |  First Impressions 
Rating:
5.0

The GM there is the best!!!

Leroy P.  |  Overall Experience 
Rating:
2.0

Very upset that they took out the security gate! Very disappointing of lack of security. Will not use this facility ever again!

david h.  |  Overall Experience 
Rating:
3.0

Martha was extremely helpful.

Diona G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eddy j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickquetta B.  |  Overall Experience 
Rating:
5.0

Outstanding service and support. Security procedures explained very well and made me feel secure. Checked out on 4/9/2020 a day before scheduled checkout and technician was very helpful. Will definitely use again.

marko g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonice J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra b.  |  First Impressions 
Rating:
5.0

The service was great.We financially could not afford to continue to make the payments for our son.We would definitely recommend your facility to our friends and family.

willie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene p.  |  Overall Experience 
Rating:
5.0

Staff Shawnee and jermaine were very helpful and got me what I needed quick!

Angelique L.  |  First Impressions 
Rating:
5.0

I am just amazed at how good the employees, at the Main St. and Barnett location are, with customer service. The general manager, there, Martha, really knows what she’s doing and she has a great team behind her.

Leroy P.  |  First Impressions 
Rating:
5.0

Loved the service

maria C.  |  Overall Experience 
Rating:
5.0

Thanks for everything. Especially being able to replace my keys after I lost them. And also thank you for your amazing customer service. You all are amazing.

Tyger R.  |  Overall Experience 
Rating:
5.0

Loved the service and the service they gave me a free storage unit til my apartment gwts ready

maria C.  |  First Impressions 
Rating:
5.0

Everyone was happy friendly helpful polite professional people.

Tammy V.  |  Overall Experience 
Rating:
5.0

Very friendly professional and caring staff.

Tammy V.  |  First Impressions 
Rating:
5.0

The store manager and agents were very polite friendly and professional. I will definitely go to the Main Street Whitehall store again.

Tammy V.  |  First Impressions 
Rating:
4.0

I want to know when my funds will go back on my card?

Yvette B.  |  Overall Experience 
Rating:
5.0

Martha and Marilyn run a well organized facility. It has been a pleasure doing business with them!

WHITNEY B.  |  Overall Experience 
Rating:
5.0

It was a very pleasant experience

mike m.  |  Overall Experience 
Rating:
4.0

The storage aspect was great... the truck rental & lock removal well.... Not so good

steven c.  |  Overall Experience 
Rating:
4.0

I Was a customer for over 14 years. Never had any problems. Staff was friendly.

JACQUELINE L.  |  Overall Experience 
Rating:
1.0

I will NEVER EVER use U-Haul again! I'm done with you all. I was charged over $200 for an in-town move. I'm done with Uhaul and will use another moving company when I move again or need storage.

Julia L.  |  Overall Experience 
Rating:
2.0

Poor management Most employees are rude Manager is the only one to solve a problem but never there Mark needs training in people skills

cody b.  |  Overall Experience 
Rating:
5.0

Excellent job. Everyone was extremely helpful!

Julia L.  |  First Impressions 
Rating:
5.0

Will tell everyone i know that they are very helpful and lkind! Thank you very much.

Tonya C.  |  Overall Experience 
Rating:
5.0

Very clean, brand new storage units. great service.

Melissa C.  |  First Impressions 
Rating:
5.0

I loved using them and if i need to I will do it again. They where so nice and friendly with no issues or drama.😄

adriene h.  |  Overall Experience 
Rating:
5.0

The process was fast and easy the truck was ready

Mary L.  |  First Impressions 
Rating:
4.0

none

NATASHA R.  |  Overall Experience 
Rating:
5.0

Very helpful, thorough, knowledgeable and friendly. I’ve never had a bad experience at this UHAUL facility.

LAKE D j.  |  First Impressions 
Rating:
5.0

Everything was great!! Thank you!!

christopher f.  |  Overall Experience 
Rating:
4.0

GREAT JOB.

STUART Z.  |  Overall Experience 
Rating:
5.0

I had a pleasant experience with the u-haul at Main and Barnett Rd. I have dealt with them many times and I have always been pleased.

Earlene P.  |  Overall Experience 
Rating:
5.0

I'm happy that we have a place like your for my need to put my things in so I could get my apartment.

rhonda j.  |  Overall Experience 
Rating:
5.0

I really thank god for people like them everyday.

marquisha r.  |  Overall Experience 
Rating:
3.0

There was a rodent issue. I brought it to their attention but nothing was done about it. Other than that it was convenient.

Renee F.  |  Overall Experience 
Rating:
5.0

The staff was professional, courteous, and always helpful. The facilities were always clean.

Scott S.  |  Overall Experience 
Rating:
5.0

Very easy to work with.

James W.  |  Overall Experience 
Rating:
5.0

Very nice

RERCONICA M.  |  Overall Experience 
Rating:
2.0

I was overcharged for several months rental. The rep would quote one price but my debit card would be charged $20 to $60 more. When I asked about the higher charge, the manager even blamed my bank

Roshelle J.  |  Overall Experience 
Rating:
5.0

All services were MAGNIFICENT!!!

Pamela H.  |  Overall Experience 
Rating:
5.0

The staff were very helpful, and the facility was well maintained.

steven p.  |  Overall Experience 
Rating:
1.0

Terrible customer service. I was given the run around for two days and nothing was done about it.

DonNeesha V.  |  Reservation 
Rating:
5.0

Everyone was very helpful. It was very easy to rent a storage space.

James W.  |  Reservation 
Rating:
5.0

The manager Rick was eager to please. In fact, everyone that works at this location is always so helpful and nice. Thank you for making my change so easy.

dawn s.  |  Overall Experience 
Rating:
5.0

Excellent service.

MELODY C.  |  Reservation 
Rating:
5.0

Quick and easy service, they were great. Go there but reserve in advance for your great service

THADDIUS B.  |  Reservation 
Rating:
5.0

While this facility was great, my overall experience using the U-Box system had numerous significant problems - I even was left on hold for 30 min on your customer service line without any answer.

william s.  |  Overall Experience 
Rating:
5.0

Thank you

Thelma B.  |  Overall Experience 
Rating:
5.0

I love them and I would recommend them to all of my friends especially Rick I love you Rick!!!!😁😁😁 Thank y'all

tannadia s.  |  Overall Experience 
Rating:
5.0

I love this place.

cheryl O.  |  Overall Experience 
Rating:
1.0

Never again.

Denise B.  |  Overall Experience 
Rating:
4.0

Great and easy to use.

darrell S.  |  Overall Experience 
No reviews have been submitted for this location.

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