Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd

3,042 reviews

9136 Wilkinson Blvd   Charlotte, NC 28214
(W Of Sam Wilson Rd)

(704) 392-0056

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(704) 392-0056

9136 Wilkinson Blvd
Charlotte, NC 28214
(W Of Sam Wilson Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ken M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
3.0

Customer did not leave a comment.

DEMONTA D. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Wish Access hours were a little longer

ORLANDO H.  |  First Impressions 
Rating:
4.0

Manager went MIA for a while. Stood in line at desk while workers kept trying to reach the manager with no luck. Finally a young lady that worked the counter gave me my refund from her personal money and said she would have the manager reimburse her when they located her. took way too long to return the vehicle

KADAVIAS M. 
Rating:
5.0

Christina is a wonderful General Manager. She not only is professional, she is friendly and helpful.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

RAVEN J. 
Rating:
1.0

Christina you were NO HELP in trying to get some of my money back. I payed nearly $170.00 and used only 7 days. My unit number 1439 was filthy when in moved in to it two years ago but it was very clean when I left it. All you did while I waited more than hour is give me some dumb excuaes. I'm sure you still won't get me $120.00 back, that just wouldn't ever happen. What a waste of time. I would never use you guys again.

Don M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TED O. 
Rating:
3.0

Customer did not leave a comment.

Cindy W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendal K.  |  Overall Experience 
Rating:
4.0

The person doing the check-in was excellent - very friendly and helpful. Bumped it down one star because it took a while to get checked in and get the van. Because my phone was not connected to the wi-fi in the store, I was never able to upload the picture of my license (just got the spinning uploading icon). Ultimately, one of the other associates had to do it from his phone. I would suggest having a scanner that is connected directly to the system and not rely on cell coverage or a wi-fi connection.

BRYAN Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Me cobraron 6 galones de gasolina extra , y lo lleve donde me lo entregaron . 24 $ extras

BAYRONJOSUE A. 
Rating:
5.0

Better instructions on vehicle return policies. They never Instructed me on how to return the vehicle.

STEPHEN R. 
Rating:
4.0

Keep up the good work

SERGIO J. 
Rating:
5.0

Customer did not leave a comment.

Sidney M. 
Rating:
4.0

NA

William L.  |  Overall Experience 
Rating:
4.0

Trailer move went very well

ROBERT G. 
Rating:
5.0

Wonderful seamless experience. Our rental was conveniently located and easy to pick up. The owner operator personally checked me in and got me all set up. She also assisted me upon my return. Could not be happier with my experience!

BENJAMIN T. 
Rating:
5.0

Great service 👌

Denise R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCIE U. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
4.0

The online pick-up & drop off process was very easy to use. And when I mistakenly lost access to the website and lost the page I needed, the chat feature was helpful in getting me to someone that was able to send me a link to get me back to where I could complete the process without going into the main office.

LATAUNYA P. 
Rating:
5.0

Customer did not leave a comment.

Orlo C.  |  Overall Experience 
Rating:
4.0

The check in was a long process, trouble with computer, charges not averaging the way they should. The return process was much better and the van was great!

LISA H. 
Rating:
5.0

Excellent work.

TYMEE M. 
Rating:
4.0

I had trouble completing pickup on line. I had to go inside.

WILLIAM L. 
Rating:
5.0

As always an outstanding Station Manager.

KURT S. 
Rating:
5.0

Customer did not leave a comment.

ALBERT W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Mariah was just great and answered all of my questions!

OCTAVIO F. 
Rating:
5.0

Use this location frequently. Montoya was great! Quick and efficient return.

Stanley F. 
Rating:
5.0

Customer did not leave a comment.

jeremy M. 
Rating:
5.0

Excellent service

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

MARIE B. 
Rating:
5.0

Excellent customer service

monique l.  |  Overall Experience 
Rating:
1.0

We made a reservation for a truck in Gastonia weeks in advance and it was not available and had to drive to another location to pick up the truck. This was further away and was extremely inconvenient.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN H. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
1.0

Customer did not leave a comment.

Todd B. 
Rating:
4.0

Customer did not leave a comment.

juan g.  |  Overall Experience 
Rating:
5.0

Over all good experience

Jaime S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL P. 
Rating:
5.0

The ladies there are very helpful

CHESSINA T. 
Rating:
1.0

The girl that did my rental McKenzie was not pleasant at all. I had went to the wrong location to rent from what I reserved online and she acted like it was a problem. Then she took us to the wrong truck and left us. Then had to go back inside and get her and she acted like it was my fault it was the wrong truck. She was rude and not friendly at all. This costed way more than I think it should have considering she was so rude

KIMBERLY G. 
Rating:
5.0

All good experience

Melvyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pavel P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

The truck i had really needs new wiper blades. Even a light rain was scary driving into Florida. Other then that the truck performed well and was easy to handle.

ROBERT V. 
Rating:
3.0

I dropped off my truck after hours within my allotted window. I filled the truck with 2 gallons since I went 23 total miles. On the UHaul website says a 15 foot truck is 10 gallons per mile. I found out on my receipt emailed me a gas charge of 4 gallons at $4.95 per gallon. I have a receipt for the gas I paid. Either they didn't check the gas gauge accurately, the truck is really 5.75 miles per gallon, or they felt like charging additional fees.

DEAN O. 
Rating:
4.0

My only issue was that on move out day (Fri., Sept 3), the entrance was being paved and we could not pull the semi truck in. We had to park it next door and then I had to rent a UHaul van to get my household goods from the storage unit to the truck. I feel UHaul should reimburse me the $25 for the rental as it was UHaul’s fault that our truck was unable to access the storage area. Thank you.

mary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
1.0

Be helpful, more attention

ADJAMIREILLE N. 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  First Impressions 
Rating:
3.0

Make sure vesicles has no issues prior to renting.

LOUISE M. 
Rating:
3.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Customer service is horrible!! The girl didn't not care at all and would not answer questions

Marco E. 
Rating:
4.0

Customer did not leave a comment.

BRENDA M.  |  Overall Experience 
Rating:
5.0

nothing

JOSEPHRAYMOND JR O. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chimzam A. 
Rating:
5.0

I love this location, I have never ran into a problem here. It's rare nowadays to get friendly service from chain businesses, but with Uhaul I always am promptly greeted, along with a nice conversation. Out of all the locations I have used, the Wilkinson Blvd location feels like home thanks to the amazing reps at the front desk. Good job!

JADA M. 
Rating:
1.0

They try to give me a truck that had the brake light on. Then I was the first one there before the employees got there if they're supposed to start at 7:00 they didn't on that day because I had to wait and it was a horrible experience

ROBERLINA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  First Impressions 
Rating:
1.0

The roadside help number would not answer and the .com online request was stuck on the constant loading and never came online the whole 6 hours i was on the interstate stuck. Horrible service providers that do not work when needed.

CORNELIUS M. 
Rating:
5.0

Customer did not leave a comment.

zyquon E. 
Rating:
5.0

Try to eliminate body odors inside the vehicle with lysol or any germ killing scent.

DAN S. 
Rating:
5.0

Customer did not leave a comment.

Julius C. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

nothing, the hours are great, the staff was knowledgeable, the process was painless.

JAMES H. 
Rating:
3.0

I returned the trailer on a Friday two days earlier than I had planned, and waited about 20 minutes before a young man showed up and unhooked it for me. He said I didn't have to do anything, he'd check it in for me and I'd receive an email soon. I didn't. On Sunday, I called Uhaul looking for an emailed receipt and the woman I talked to had no record of the trailer ever being returned. She promised she'd look into it, and she was as good as her word! A representative from the Charlotte location called me, but informed me they had no trailer like the one I rented there at all! She said she'd go look around the lot and call me back. She didn't call back, but must have found the trailer, because I received a scan of the final receipt a couple hours later. So, what can you do to improve? Number one: get the communication issues between all your various vendors straightened out so the customer knows what is going on at all times. I never experienced this kind of poor service from Uhaul before and don't understand why it's happening, but you need to deal with it. Two: if you can't guarantee a location, don't offer a guarantee. I purposely avoided any of the options on your website that said I'd need to speak with a customer rep and I still got the run around. Three: lower prices. The requirement to rent for more days that needed really jacks up the cost. I hope this honest feedback helps.

Ralph G. 
Rating:
1.0

Basically I use uhaul often for my family needs, locally and long distance. I was very surprised to see this location that I used for the very first time, due to my usual uhaul did not have the rental availability at their location. I have alway returned the rental earlier and or on time. This particular return which was a utility trailer I overslept and ended up returning it one hour and 5 minutes late. I was doubled charged for the use as well as the insurance. Upon my arrival I was told to just drop the trailer in an empty space, that would be fine. Later I discovered the double charge on my card. They have lost a recurring customer for $40.00. I will let everyone I know to use their competitors.

DARRYL H. 
Rating:
5.0

Customer did not leave a comment.

albert S. 
Rating:
5.0

They all were great Dependable, customers oriented, polite, efficient and smiling

ROSALIE K. 
Rating:
5.0

Customer did not leave a comment.

Tania B. 
Rating:
5.0

Customer did not leave a comment.

LEIGH F. 
Rating:
4.0

Customer did not leave a comment.

Troy B. 
Rating:
4.0

Customer did not leave a comment.

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

KAITLYN W. 
Rating:
1.0

I was charged the wrong amount manager would not call me back very rude and I was never responded to.

VONDA S. 
Rating:
2.0

The employee was on her personal phone as much of the time she was assisting me. If this was work related then customers don't know that. Need more help at front desk during busy times.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
1.0

The credit card reader was not working correctly. Had to call credit card company several times credit card company saw several charges on their end but uhaul could not see on their end. Returned early not sure if credit was issued. And guys could not get trailer off of hitch. Spent an hour to pick up trailer and and hour to drop off. Not a good experience. Have had better experiences at other uhaul places.

JAY P. 
Rating:
3.0

The manager was competent and helpful but clearly has employee issues. One of the floors of one of the units was covered in either gasoline or oil and we had to clean it out before we were able to use it. Unlike the manager, the employees were unmotivated and clearly disengaged.

Edward P. 
Rating:
5.0

The motorcycle trailers are excellent.

Thomas B. 
Rating:
5.0

Outstanding customer service front door and in the yard

DARRELL J. 
Rating:
5.0

Great customer service. Very easy pickup and drop Off.

KELLY N. 
Rating:
2.0

The door was broken so would not shut all the way. I reserved two week in advance with appliance dolly. They didn't have any dollys but still charged me too.

JACOB P. 
Rating:
2.0

Third requests...please cancel the unit! We ordered online with a representative, after seeing the storage unit, we realized it was too small and canceled it at the storage facility. We also purchased lots of moving supplies and found the staff to be extremely helpful and friendly.

Iffy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

The GM is very helpful and goes out of her way to make everyone happy

STEVEN B.  |  Overall Experience 
Rating:
3.0

The equipment was moderately clean. The biggest problem was that the requested size was not available, and I was not notified until 10 minutes before the store close the night before pickup.

Spencer G. 
Rating:
2.0

There were 2 primary issues with my rental: 1) Your reservation system is a mess. My reservation was made for a location that when I called told me they did not handle this size equipment and did not know why I was directed there. 2) The staffing model at my pick-up facility is ridiculous. I would imagine Saturday mornings are one of your busiest times of the week. I waited 1 hour on line before I was processed. There was 1 person at the front desk and this was from 9am-10am. Is U-haul's expectation for customer's the wait this long? I will add the staff were friendly once I was able to speak with them, regardless this put me well behind schedule for the rest of my day moving. Had I not called the area scheduler the day before I would have been SOL on my rental.

LEE S. 
Rating:
2.0

Customer did not leave a comment.

Iesha B. 
Rating:
3.0

Be totally up front if there is previous damage to a vehicle you are releasing and especially if you do NOT do a walk around with the customer. PLEASE INFORM ME. PEOPLE ARE NOT IN THE MIND SOMETHING WILL BE WRONG WITH THE RENTAL. THEIR IN A FRAME OF MIND TO DO WHAT THEY HAVE TO DO AND MAY OVER LOOK DAMAGE PERVIOUSLY DONE. Also be mindful when entering information NOT to DOUBLE CHARGE CUSTOMERS!!!

TISHA H. 
Rating:
1.0

Made reservation on June 6 for a usage date of July 27 and they couldn't have my trailer available as reserved? Had to substitute a much larger trailer which made the move more difficult due to size and spaces I was travelling in. Makes no sense. Why bother with a reservation if no one is going to pay any attention.

Ken T. 
Rating:
5.0

Customer did not leave a comment.

DONNA H. 
Rating:
3.0

N/a

Brett T. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

When checking in, the girls working were full of energy and very helpful. The process was pretty simple, start to end.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

GLENN K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

It was a good experience renting from this location. Easy in and easy out. Will consider this location over Sharon Road location anyday!

robert B. 
Rating:
5.0

Awesome customer service

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya Y.  |  First Impressions 
Rating:
4.0

I never got a final receipt

Ashley T. 
Rating:
5.0

Absolutely nothing! Elizabeth is the bomb! Every knee that I've had she has taken care of it as well as the rest of the service personnel!!

FRANCES L. 
Rating:
5.0

Great service

Antonio L. 
Rating:
5.0

Great service people.

Brian G.  |  Overall Experience 
Rating:
3.0

I'm giving you an average score because of two points. One, pricing is on the expensive side. Two, there was always rat poop on top of my boxes when I'd stop by to check on my things. Not cool. I've never had a rat problem at other storage facilities.

HEATHER L.  |  Overall Experience 
Rating:
3.0

The storage unit i ended up using was fine, however it was not the original destination. I had a reservation for one place when I arrived they couldn't find me even though I had a confirmation number and all the information. So they had no room for me. So after and hour and a half they sent me to a further location and weren't willing to compensate me any kind of gas for the unexpected extra driving. All in all, every person I dealt with was polite but said they couldn't do anything more for me, so I found it all very frustrating. I guess I just don't understand how you can have a reservation and then have the company tell you it never existed and they can't help you, but to send you to a much further location.

bekah r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariah G.  |  First Impressions 
Rating:
3.0

It took a long time to get the unit after arriving with our furniture. I had completed everything online, but the wait was lengthy. The salesperson was friendly but was having trouble with the computer. There was quite a line of people and not enough uhaul staff.

SCOTT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Everyone at this facility was friendly and courtesy, the manager when out her way to make sure I had a storage room. I was well taken care of. Thanks for your service

GERMAINE P.  |  Overall Experience 
Rating:
5.0

Super great Job by Christina K. and staff! You guys rock.

Anthony J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Walt G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonah S.  |  Overall Experience 
Rating:
1.0

My unit flooded and ruined over $5000 worth of my things. Management told me to file an insurance claim 12/30/2019. A year and a half later on 4/30/2021I was evicted for filing that insurance claim, after being there for 7 yrs. The manager christina Keaton and her husband are thrives, and are compulsive lairs and the manager herself has no business being a manager due to being unqualified,dishonesty and very poor work ethics as a person much less a manager.

JAMES W.  |  Overall Experience 
Rating:
4.0

easy to drive thru with a truck.

ORLANDO G.  |  First Impressions 
Rating:
5.0

Christina has a great team that is ready to make this easy for people who don’t do this on a regular basis.

Nathan J.  |  First Impressions 
Rating:
4.0

One thing to fix. My card didn't work and when I came the first time, it took 30 minutes for me to finally get bk to my storage. I tried to use the pin but that didn't work. When I came back this week, I was assured the pin would work but it didn't. I had to turn around and go bk to the office to get someone to let me in. Then I had to wait again for someone to let me out. Everything else, including the helpfulness of the staff, was excellent. But the gate was aggravating.

Mark G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendal K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

The general manager was incredibly helpful and friendly.

CLINT W.  |  First Impressions 
Rating:
5.0

Great place to store.

KATHRYN P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Katari M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.

DANIEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael d.  |  First Impressions 
Rating:
5.0

Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.

Velma T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
4.0

They are really good

Don M.  |  First Impressions 
Rating:
4.0

While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. 😳

Catherine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alison B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chabli S.  |  First Impressions 
Rating:
5.0

Very efficient. Professional and nice Very knowledgeable.

CAROLYN T.  |  First Impressions 
Rating:
5.0

Great job ... everything was explained very well. Excellent job!!!!

DONNA M.  |  Reservation 
No reviews have been submitted for this location.

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