Customer did not leave a comment.jeremy M.
Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd
Charlotte, NC 28214
(W Of Sam Wilson Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent serviceRichard S.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.MARIE B.
Excellent customer servicemonique l. | Overall Experience
We made a reservation for a truck in Gastonia weeks in advance and it was not available and had to drive to another location to pick up the truck. This was further away and was extremely inconvenient.DAVID G.
Customer did not leave a comment.FRANKLIN H.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.GARY V.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.juan g. | Overall Experience
Over all good experienceJaime S. | First Impressions
Customer did not leave a comment.DARYL P.
The ladies there are very helpfulCHESSINA T.
The girl that did my rental McKenzie was not pleasant at all. I had went to the wrong location to rent from what I reserved online and she acted like it was a problem. Then she took us to the wrong truck and left us. Then had to go back inside and get her and she acted like it was my fault it was the wrong truck. She was rude and not friendly at all. This costed way more than I think it should have considering she was so rudeKIMBERLY G.
All good experienceMelvyn M. | First Impressions
Customer did not leave a comment.Pavel P.
Customer did not leave a comment.STEPHEN G.
The truck i had really needs new wiper blades. Even a light rain was scary driving into Florida. Other then that the truck performed well and was easy to handle.ROBERT V.
I dropped off my truck after hours within my allotted window. I filled the truck with 2 gallons since I went 23 total miles. On the UHaul website says a 15 foot truck is 10 gallons per mile. I found out on my receipt emailed me a gas charge of 4 gallons at $4.95 per gallon. I have a receipt for the gas I paid. Either they didn't check the gas gauge accurately, the truck is really 5.75 miles per gallon, or they felt like charging additional fees.DEAN O.
My only issue was that on move out day (Fri., Sept 3), the entrance was being paved and we could not pull the semi truck in. We had to park it next door and then I had to rent a UHaul van to get my household goods from the storage unit to the truck. I feel UHaul should reimburse me the $25 for the rental as it was UHaul’s fault that our truck was unable to access the storage area. Thank you.mary l. | Overall Experience
Customer did not leave a comment.JULIE M.
Be helpful, more attentionADJAMIREILLE N.
Customer did not leave a comment.JOHN S. | First Impressions
Make sure vesicles has no issues prior to renting.LOUISE M.
Customer did not leave a comment.Erin R.
Customer service is horrible!! The girl didn't not care at all and would not answer questionsMarco E.
Customer did not leave a comment.BRENDA M. | Overall Experience
nothingJOSEPHRAYMOND JR O.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.GEORGE F.
Customer did not leave a comment.Cynthia K. | First Impressions
Customer did not leave a comment.Chimzam A.
I love this location, I have never ran into a problem here. It's rare nowadays to get friendly service from chain businesses, but with Uhaul I always am promptly greeted, along with a nice conversation. Out of all the locations I have used, the Wilkinson Blvd location feels like home thanks to the amazing reps at the front desk. Good job!JADA M.
They try to give me a truck that had the brake light on. Then I was the first one there before the employees got there if they're supposed to start at 7:00 they didn't on that day because I had to wait and it was a horrible experienceROBERLINA M.
Customer did not leave a comment.PATRICIA B. | First Impressions
The roadside help number would not answer and the .com online request was stuck on the constant loading and never came online the whole 6 hours i was on the interstate stuck. Horrible service providers that do not work when needed.CORNELIUS M.
Customer did not leave a comment.zyquon E.
Try to eliminate body odors inside the vehicle with lysol or any germ killing scent.DAN S.
Customer did not leave a comment.Julius C.
Customer did not leave a comment.Steven M.
nothing, the hours are great, the staff was knowledgeable, the process was painless.JAMES H.
I returned the trailer on a Friday two days earlier than I had planned, and waited about 20 minutes before a young man showed up and unhooked it for me. He said I didn't have to do anything, he'd check it in for me and I'd receive an email soon. I didn't. On Sunday, I called Uhaul looking for an emailed receipt and the woman I talked to had no record of the trailer ever being returned. She promised she'd look into it, and she was as good as her word! A representative from the Charlotte location called me, but informed me they had no trailer like the one I rented there at all! She said she'd go look around the lot and call me back. She didn't call back, but must have found the trailer, because I received a scan of the final receipt a couple hours later. So, what can you do to improve? Number one: get the communication issues between all your various vendors straightened out so the customer knows what is going on at all times. I never experienced this kind of poor service from Uhaul before and don't understand why it's happening, but you need to deal with it. Two: if you can't guarantee a location, don't offer a guarantee. I purposely avoided any of the options on your website that said I'd need to speak with a customer rep and I still got the run around. Three: lower prices. The requirement to rent for more days that needed really jacks up the cost. I hope this honest feedback helps.Ralph G.
Basically I use uhaul often for my family needs, locally and long distance. I was very surprised to see this location that I used for the very first time, due to my usual uhaul did not have the rental availability at their location. I have alway returned the rental earlier and or on time. This particular return which was a utility trailer I overslept and ended up returning it one hour and 5 minutes late. I was doubled charged for the use as well as the insurance. Upon my arrival I was told to just drop the trailer in an empty space, that would be fine. Later I discovered the double charge on my card. They have lost a recurring customer for $40.00. I will let everyone I know to use their competitors.DARRYL H.
Customer did not leave a comment.albert S.
They all were great Dependable, customers oriented, polite, efficient and smilingROSALIE K.
Customer did not leave a comment.Tania B.
Customer did not leave a comment.LEIGH F.
Customer did not leave a comment.Troy B.
Customer did not leave a comment.MELVIN H.
Customer did not leave a comment.KAITLYN W.
I was charged the wrong amount manager would not call me back very rude and I was never responded to.VONDA S.
The employee was on her personal phone as much of the time she was assisting me. If this was work related then customers don't know that. Need more help at front desk during busy times.Christopher S.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.Bill C.
The credit card reader was not working correctly. Had to call credit card company several times credit card company saw several charges on their end but uhaul could not see on their end. Returned early not sure if credit was issued. And guys could not get trailer off of hitch. Spent an hour to pick up trailer and and hour to drop off. Not a good experience. Have had better experiences at other uhaul places.JAY P.
The manager was competent and helpful but clearly has employee issues. One of the floors of one of the units was covered in either gasoline or oil and we had to clean it out before we were able to use it. Unlike the manager, the employees were unmotivated and clearly disengaged.Edward P.
The motorcycle trailers are excellent.Thomas B.
Outstanding customer service front door and in the yardDARRELL J.
Great customer service. Very easy pickup and drop Off.KELLY N.
The door was broken so would not shut all the way. I reserved two week in advance with appliance dolly. They didn't have any dollys but still charged me too.JACOB P.
Third requests...please cancel the unit! We ordered online with a representative, after seeing the storage unit, we realized it was too small and canceled it at the storage facility. We also purchased lots of moving supplies and found the staff to be extremely helpful and friendly.Iffy M. | Overall Experience
Customer did not leave a comment.THOMAS S.
The GM is very helpful and goes out of her way to make everyone happySTEVEN B. | Overall Experience
The equipment was moderately clean. The biggest problem was that the requested size was not available, and I was not notified until 10 minutes before the store close the night before pickup.Spencer G.
There were 2 primary issues with my rental: 1) Your reservation system is a mess. My reservation was made for a location that when I called told me they did not handle this size equipment and did not know why I was directed there. 2) The staffing model at my pick-up facility is ridiculous. I would imagine Saturday mornings are one of your busiest times of the week. I waited 1 hour on line before I was processed. There was 1 person at the front desk and this was from 9am-10am. Is U-haul's expectation for customer's the wait this long? I will add the staff were friendly once I was able to speak with them, regardless this put me well behind schedule for the rest of my day moving. Had I not called the area scheduler the day before I would have been SOL on my rental.LEE S.
Customer did not leave a comment.Iesha B.
Be totally up front if there is previous damage to a vehicle you are releasing and especially if you do NOT do a walk around with the customer. PLEASE INFORM ME. PEOPLE ARE NOT IN THE MIND SOMETHING WILL BE WRONG WITH THE RENTAL. THEIR IN A FRAME OF MIND TO DO WHAT THEY HAVE TO DO AND MAY OVER LOOK DAMAGE PERVIOUSLY DONE. Also be mindful when entering information NOT to DOUBLE CHARGE CUSTOMERS!!!TISHA H.
Made reservation on June 6 for a usage date of July 27 and they couldn't have my trailer available as reserved? Had to substitute a much larger trailer which made the move more difficult due to size and spaces I was travelling in. Makes no sense. Why bother with a reservation if no one is going to pay any attention.Ken T.
Customer did not leave a comment.DONNA H.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.AMBER C.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.James R.
When checking in, the girls working were full of energy and very helpful. The process was pretty simple, start to end.ASHLEY B.
Customer did not leave a comment.GLENN K.
Customer did not leave a comment.PATRICK K.
It was a good experience renting from this location. Easy in and easy out. Will consider this location over Sharon Road location anyday!robert B.
Awesome customer serviceCHRISTOPHER H.
Customer did not leave a comment.Christine C. | First Impressions
Customer did not leave a comment.Sonya Y. | First Impressions
I never got a final receiptAshley T.
Absolutely nothing! Elizabeth is the bomb! Every knee that I've had she has taken care of it as well as the rest of the service personnel!!FRANCES L.
Great serviceAntonio L.
Customer did not leave a comment.KETRA C.
They definitely need to hire some more staff. The young lady that helped us was the only one working to help customers; the other 2 were cleaning the vehicles. She was very helpful and pleasant, but she needs help.ANGELA S.
The original trailer that was reserved for me had several bald tires and all were worn beyond reasonable usage. Had I not been diligent by fully inspecting every aspect of the unit, I would have left with this extremely unsafe trailer. Fortunately, I caught this before pulling away and the extremely friendly and understanding staff switched me to a different trailer of the same size that was in better condition. I've used this facility a number of times and they are always great and accommodating. I would not hesitate to rent from them again. This was likely an oversight, but underscores the importance of thoroughly checking the equipment you're renting prior to departure from any facility. Safe travels!Patrick A.
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.SHANNON H.
Quick in and out process.Zoila B.
Great service people.Brian G. | Overall Experience
Customer did not leave a comment.Donna B.
Customer did not leave a comment.WILLIAM P.
Short staff created far too long waiting on the front end process. The lady working that day was courteous and helpful although she was short handed. Her can do attitude was what you aspire to have in all employees!ROBERT B.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.GUSTAVO J.
I can't think of anything. It was fast and friendly, just how I like it.Stephen G.
I didn't use the furniture pads that I requested. Still in sealed wrap and wouldn't remove them from bill. It was onlyv20 dollars but in my opinion removing an unused item would be the right thing to doRobert J.
Customer did not leave a comment.Anteisha W.
I had a horrific experience with 2 other uHaul locations today and the staff at this location was polite, pleasant, and extremely accommodatingbecka O.
I'm giving you an average score because of two points. One, pricing is on the expensive side. Two, there was always rat poop on top of my boxes when I'd stop by to check on my things. Not cool. I've never had a rat problem at other storage facilities.HEATHER L. | Overall Experience
Main woman who handed keys, Elizabeth, wasn't very nice at all.ARIEL L.
The storage unit i ended up using was fine, however it was not the original destination. I had a reservation for one place when I arrived they couldn't find me even though I had a confirmation number and all the information. So they had no room for me. So after and hour and a half they sent me to a further location and weren't willing to compensate me any kind of gas for the unexpected extra driving. All in all, every person I dealt with was polite but said they couldn't do anything more for me, so I found it all very frustrating. I guess I just don't understand how you can have a reservation and then have the company tell you it never existed and they can't help you, but to send you to a much further location.bekah r. | First Impressions
Customer did not leave a comment.Christopher F.
The truck needed cleaning. The inside was clean but the windows were terrible. I looked inside the back of the truck and the roof was very dented and asked if it would leak and was told no. When I arrived in Florida and unpacked I found my split king mattress sitting in standing water in mom's attic.Matthew T.
Customer did not leave a comment.Mariah G. | First Impressions
Customer did not leave a comment.TYREK H.
It took a long time to get the unit after arriving with our furniture. I had completed everything online, but the wait was lengthy. The salesperson was friendly but was having trouble with the computer. There was quite a line of people and not enough uhaul staff.SCOTT C. | First Impressions
Customer did not leave a comment.Gabriel G.
Major equipment failure. Something broke under vehicle and blew out the tire. Could have been so much worse. God was watching over. Had to get repaired, that was quicker than anticipated but still put us behind so had to get unloaders rescheduled for the next day and slept on the floor of new apt because no mattress etc.......Nicholas G.
Customer did not leave a comment.SAMUEL C.
Customer did not leave a comment.ANTHONY B.
Outstanding!!!!! Love this U Haul.Michael S.
What an exceptional experienceMICHAEL S.
The outstanding service that Cristina the store manager provided makes me and my family want to return again and again. Cristina greeted us with a smile and was super friendly. The store was pack and she was working alone but made sure that everyone was well taken care of in a timely manner. One Suggestion: This store does need more staff as every time i am there. I looks like Cristina is the only one working. I work in management and I would hire a manager like her. She is the exceptional employee and a great face for the U Haul brand.michael S.
I have to say this is the best place to get the customer service you need the manager goes above and beyond to make sure you have what you need and is super friendly. I will not go anywhere else.michael S.
Cristina the store manager was very helpful and very friendly. I will keep coming back to this Uhual every time because of the great customer service.MICHAEL S.
Customer did not leave a comment.John B. | First Impressions
Everyone at this facility was friendly and courtesy, the manager when out her way to make sure I had a storage room. I was well taken care of. Thanks for your serviceGERMAINE P. | Overall Experience
Super great Job by Christina K. and staff! You guys rock.Anthony J. | First Impressions
Customer did not leave a comment.Walt G. | Overall Experience
Customer did not leave a comment.Nathan J. | Overall Experience
Customer did not leave a comment.Jonah S. | Overall Experience
My unit flooded and ruined over $5000 worth of my things. Management told me to file an insurance claim 12/30/2019. A year and a half later on 4/30/2021I was evicted for filing that insurance claim, after being there for 7 yrs. The manager christina Keaton and her husband are thrives, and are compulsive lairs and the manager herself has no business being a manager due to being unqualified,dishonesty and very poor work ethics as a person much less a manager.JAMES W. | Overall Experience
easy to drive thru with a truck.ORLANDO G. | First Impressions
Christina has a great team that is ready to make this easy for people who don’t do this on a regular basis.Nathan J. | First Impressions
One thing to fix. My card didn't work and when I came the first time, it took 30 minutes for me to finally get bk to my storage. I tried to use the pin but that didn't work. When I came back this week, I was assured the pin would work but it didn't. I had to turn around and go bk to the office to get someone to let me in. Then I had to wait again for someone to let me out. Everything else, including the helpfulness of the staff, was excellent. But the gate was aggravating.Mark G. | Overall Experience
Customer did not leave a comment.Kendal K. | First Impressions
Customer did not leave a comment.William L. | First Impressions
The general manager was incredibly helpful and friendly.CLINT W. | First Impressions
Great place to store.KATHRYN P. | Overall Experience
Customer did not leave a comment.Katari M. | Overall Experience
Customer did not leave a comment.WILLIAM C. | Overall Experience
The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.DANIEL H. | First Impressions
We have been paying for a parking spot for our camper in this facility for almost a year. Majority of the time there was never any parking spots for us. There was always trailers blocking the pathways. Once We couldn’t get by it safely not back up so the camper hit the building and took the awning off costing us $2000. Management was rude and did not care. Someone also stole the battery off the camper. This past Saturday was the last straw. We tried to pull in the parking lot and there was uhaul trailers and trucks blocking the road again. Couldn’t turn down one road because someone is running a garage out of their storage unit and had the road blocked. So we had to figure out how to back up without ruining our camper again. These people are overselling parking. It’s rediculous!!April H. | Overall Experience
Customer did not leave a comment.Linda R. | First Impressions
Customer did not leave a comment.cheryl c. | Overall Experience
Customer did not leave a comment.RANDALL C. | First Impressions
Customer did not leave a comment.KEVIN C. | Overall Experience
You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. 😕Emily P. | Overall Experience
Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.Steve K. | Overall Experience
Customer did not leave a comment.Michael d. | First Impressions
I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.CHERYL M. | Overall Experience
Customer did not leave a comment.Dominique L. | Overall Experience
Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.Velma T. | First Impressions
Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.Robert C. | First Impressions
Customer did not leave a comment.KATHRYN P. | First Impressions
Customer did not leave a comment.Tony A. | Overall Experience
Customer did not leave a comment.JAMES W. | First Impressions
Customer did not leave a comment.Gene C. | Overall Experience
Customer did not leave a comment.joshua f. | Overall Experience
They are really goodDon M. | First Impressions
While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. 😳Catherine M. | First Impressions
The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!marybeth e. | First Impressions
Customer did not leave a comment.Gene C. | First Impressions
Customer did not leave a comment.Alison B. | First Impressions
Customer did not leave a comment.Chabli S. | First Impressions
Very efficient. Professional and nice Very knowledgeable.CAROLYN T. | First Impressions
Great job ... everything was explained very well. Excellent job!!!!DONNA M. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!