Customer did not leave a comment.Andrew B.
Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd
Charlotte, NC 28214
(W Of Sam Wilson Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Christina has a great team that is ready to make this easy for people who don’t do this on a regular basis.Nathan J. | First Impressions
Outstanding customer service, thank you very much!STEFAN G.
Customer did not leave a comment.MAURO C.
Customer did not leave a comment.jeffery S.
The manager was very accommodating as I had to adjust my reservation and she made sure I was taken care of, Great customer service! Also the young lady that was working with her that evening did a great job quickly getting my trailer connected and getting me on my way. Both ladies had exemplary customer service!HYACINTH P.
Customer did not leave a comment.DANA M.
Customer did not leave a comment.DOUGLAS G.
Customer did not leave a comment.Randolph G.
You have excellent customer service everyone was very helpful and eager to assist. Keep up the good workCAROLYN H.
Customer did not leave a comment.RANDY G.
One thing to fix. My card didn't work and when I came the first time, it took 30 minutes for me to finally get bk to my storage. I tried to use the pin but that didn't work. When I came back this week, I was assured the pin would work but it didn't. I had to turn around and go bk to the office to get someone to let me in. Then I had to wait again for someone to let me out. Everything else, including the helpfulness of the staff, was excellent. But the gate was aggravating.Mark G. | Overall Experience
Customer did not leave a comment.ROBERT C.
Was overcharged and still haven't received call back from managerJERRICKA M.
Customer did not leave a comment.Christina L.
Very easy reservation, pickup, and return!Steve K.
Only location with motorcycle trailer in my area so it was inconvenient for me, my only complaint.Paul K.
Staff very helpful. Vehicle was really nice.George S.
Customer did not leave a comment.Kendal K. | First Impressions
Check the maintenance on the vehicleDEATRA T.
This location and truck were fine. The process of renting however was horrible. Booked and paid on a Monday, they dont actually try to coordinate anything til 2 days prior to move so they made my arrangements on Thursday. Didnt have a truck in the area, didn't bother trying to get a truck to the area, changed my pick up location but never contacted me to notify me of the change. The new location was an hour and 10 minutes away, so adding 2h20min round trip to my already 5.5hr drive. Customer service acted like this was no issue and the best they could do. I was not pleased. Had to spend an hour and half on the phone the evening before the move speaking to 4 different people, finally speaking to a supervisor, to get them to work with me and locate a truck closer. Supervisor was able to make it happen. Still will use different rental company next time.Gary T.
Customer did not leave a comment.GREGORY J.
Customer did not leave a comment.Brandon D.
Better Customer Service, it was as if the workers couldn't do anything and had the managers do everything.KHAMLA V.
Customer did not leave a comment.Joyce T.
Customer did not leave a comment.andrew B.
Customer did not leave a comment.William L. | First Impressions
The general manager was incredibly helpful and friendly.CLINT W. | First Impressions
Customer did not leave a comment.Patricia R.
If you're coming from the other side of the road you end up waiting for 150 Amazon vans to pass before you can make a Uturn to get into the facility. That's not an exaggeration, it is an endless stream, and any time a van isn't pulling out some other car fills that single gap. It took almost 10 minutes to turn around and there's no direct left turn into the facility because of a median.David S.
In store receptionist adviced me if I brought vehicle back by an earlier than expected time, there would be a credit. False information, I spoke with her manager, even called u-haul with my experience and received a $10 voucher for the next time. Expires in 2 yes. Company did not follow through on original promise of reduced cost.Brenda E.
Great place to store.KATHRYN P. | Overall Experience
Customer did not leave a comment.david W.
Customer did not leave a comment.William L.
Difficult time with online rental of equipment going from point A to B which will initially calc mileage correctly but when selecting alternative drop off location recommended by U-haul at a savings, mileage allotment drops to point A to drop off point (which in my case was in another state and closer to point A). Without the outstanding help of your Station Manager on-duty ( I believe first name Kristiana) I would have gone with another carrier. I have used U-haul for a number of trans US moves in my career but the recent equipment substitution rate is approaching Bate and switch.KURT S.
Customer did not leave a comment.Katari M. | Overall Experience
Customer did not leave a comment.WILLIAM C. | Overall Experience
No comments at this timerobert C.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Thomas P.
Needs more staffMichael S.
Customer did not leave a comment.Kwali G.
I returned before closing but place was already closed. Had problem with mobile return web site.Jeffrey B.
Treat people the same way that I was treated.great and like I matter!Robert T.
Customer did not leave a comment.Jack L.
Customer did not leave a comment.jeffrey S.
Nothing requires improvement.Michael E.
Customer did not leave a comment.WILLIAM P.
Best customer service I have ever received from a Uhaul. This location isn't the closest to me, but I think it may be worth it to go again.DALLIN W.
Back of moving truck had water in back corner. Seal around passenger side door was loose and caused a whistling sound. Not enough staff for a Saturday morning. The staff present were very nice.Elizabeth P.
Customer did not leave a comment.Suzanne G.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.MINDY JO G.
Customer did not leave a comment.Norris P.
Got charged for 2 gallons of gas, right after I had already filled it up to it's previous level.Rankin H.
Customer did not leave a comment.RICHARD P.
The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.DANIEL H. | First Impressions
Customer did not leave a comment.EBONY F.
Well, first - I rented furniture pads, which I never received. Second - they were clearly disorganized and there were issues knowing if trucks were checked in and clean. She did clean and sanitize my drivers seat, but nothing else.TRACY L.
Customer did not leave a comment.Ronald P.
Customer did not leave a comment.simone M.
Great and friendly staffGregory J.
Customer did not leave a comment.RONALD P.
Summer did an excellent job of setting me up with my rental and made the experience fast and easy.JOHN N.
Customer did not leave a comment.DAVID S.
Everything was great couldn't do nothing to improveDennis H.
The pick up location was changed from 7:30 am to 1:00 pm. After loading the truck and returning back for auto transport it was issue with the auto transport equipment. The GM wasn't concerned about the fact we were traveling out of town and thanks to Mr. Leonard who work on the issue for 40 minutes, instead of unloading the truck for another truck. NO Discount for over inconvenience. The GM was concerned about talking on the phone. Unsatisfactory.Estell G.
Excellent customer service and a clean vehicle it was a smooth transitionRONETTE W.
Customer did not leave a comment.Erica P.
Customer did not leave a comment.Tarasa F.
Christina is head to toe gorgeous and she's a sweetheart. When I return to rent another trailer, as long as she is there the experience can't be anything less than greatðŸ˜ðŸ˜ðŸ¤©JOHNATHAN J.
We have been paying for a parking spot for our camper in this facility for almost a year. Majority of the time there was never any parking spots for us. There was always trailers blocking the pathways. Once We couldn’t get by it safely not back up so the camper hit the building and took the awning off costing us $2000. Management was rude and did not care. Someone also stole the battery off the camper. This past Saturday was the last straw. We tried to pull in the parking lot and there was uhaul trailers and trucks blocking the road again. Couldn’t turn down one road because someone is running a garage out of their storage unit and had the road blocked. So we had to figure out how to back up without ruining our camper again. These people are overselling parking. It’s rediculous!!April H. | Overall Experience
Make sure that the computers are working they were only working with one computer had to wait a whileAnthony C.
Customer did not leave a comment.Trent K.
Customer did not leave a comment.Linda R. | First Impressions
Great service. Kala and Monte did an excellent jobAllen Q.
Customer did not leave a comment.Ronnie R.
Customer did not leave a comment.Terrel R.
Customer did not leave a comment.cheryl c. | Overall Experience
I only asked for one utility dolly and the person on site had put an additional 3 dollys in the truck. I was then charged an extra $25 for all of those dollys that I didn't ask for. I think that is sketchy business and I will not be using your service again.Ivan P.
Customer did not leave a comment.TINA J.
Thank You !!!John N.
Customer did not leave a comment.Ronald P.
Customer did not leave a comment.Dawn P.
The woman that did my reservation and get the trailer was an absolute distraction. Why you may ask? She is absolutely GORGEOUS! WOW! Beautiful smile, eyes, lips, frame... EVERYTHING! And she was very kind.ðŸ˜ðŸ˜ðŸ˜JOHNATHAN J.
Customer did not leave a comment.Julie D.
Customer did not leave a comment.MARTY K.
Customer did not leave a comment.RANDALL C. | First Impressions
Customer did not leave a comment.KEVIN C. | Overall Experience
I initially had a reservation at the 3745 E Independence Blvd location; however, between waiting and speaking to a customer representative for 36 minutes my reservation was not found in the system. Fortunately, the representative, with assistance from the scheduling department, was able to locate another available vehicle 13 miles away. Upon arrival at the new location, 9136 Wilkerson Blvd, I checked in but was unable to locate a vehicle # on the app nor on the internet. Only after calling and staying on the phone for 26 minutes with a different customer service representative was I given a vehicle number. In total for a reservation that was scheduled for 5:45 PM, I was not able to pick-up a vehicle until 7:39 PM. Although the customer service representatives were diligent and friendly in resolving my issues, the reasons mentioned above causes for an extreme dissatisfied with my experience.Charlie S.
My whole experience from start to finish was a wreck. My uhaul did not get brought back on time by previous users. Had to drive to other side of town for a uhaul. During my pickup the process took 4 hours total. I originally had 24/7 truckshare. Nothing was virtual about my experience.Zakia R.
Truck was leaking oil. Stained new driveway.Jeff P.
Employees don't where mask took to long to check in and so unprofessional.Karen W.
Customer did not leave a comment.Amy L.
Customer did not leave a comment.DAVIDLEROY J.
Customer did not leave a comment.WADE D.
Customer did not leave a comment.David K.
The window motor on the uhaul was broken and remained down the entire time and it was a cold winter day. I was also charged incorrectly for gas. I called and emailed the location and still have not received any reply back.NATASHA G.
Require masks of all customers.karl L.
You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. 😕Emily P. | Overall Experience
Using uhaul services made my move quick and easy. The customer service was amazing and the whole process was so simple.CHRISTIAN N.
After you check customer out, and the customer has equipment that goes in the truck....someone should ensure the equipment is on truckJoane L.
Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.Steve K. | Overall Experience
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Kurt G.
I was disturbed that the staff didn't wear their masks properly (noses not covered) as their sign was clearly posted to do.JAMES R.
Customer did not leave a comment.julia E.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Clark S.
Customer did not leave a comment.JOSEPH A.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Michael d. | First Impressions
Customer did not leave a comment.Peter S.
I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.CHERYL M. | Overall Experience
Customer did not leave a comment.Dominique L. | Overall Experience
Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.Velma T. | First Impressions
Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.Robert C. | First Impressions
Customer did not leave a comment.KATHRYN P. | First Impressions
Customer did not leave a comment.Tony A. | Overall Experience
Customer did not leave a comment.JAMES W. | First Impressions
Customer did not leave a comment.Gene C. | Overall Experience
Customer did not leave a comment.joshua f. | Overall Experience
They are really goodDon M. | First Impressions
While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. 😳Catherine M. | First Impressions
Customer did not leave a comment.Christine C. | Overall Experience
The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!marybeth e. | First Impressions
Customer did not leave a comment.Lizbeth P. | Overall Experience
Customer did not leave a comment.Gene C. | First Impressions
Customer did not leave a comment.Alison B. | First Impressions
Excellent customer service!Stephanie H. | First Impressions
Customer did not leave a comment.BRUCE D. | Overall Experience
Chris at the Wilkinson Blvd, Charlotte, NC location is super customer oriented. Chris made the whole process simple, quick, and easy. He was very thorough giving me all the details that I didn't even realize I needed to know. Thank you Chris it was a great pleasure working with you.Ginny S. | First Impressions
Customer did not leave a comment.Chabli S. | First Impressions
Customer did not leave a comment.James W. | Overall Experience
Customer did not leave a comment.BRUCE D. | First Impressions
We found a storage unit that was cheaper down the road that had friendlier service.Robert W. | Overall Experience
Athough they have a couple pot holes that need to be addressed right before you get to the gate, I do like the easy accessMargaret C. | Overall Experience
BbbbbbbHENRY C. | Overall Experience
Great service both people and equipmentAllen R. | First Impressions
.Richard B. | Overall Experience
I paid $100 a month for a climate controlled storage and most times that I went there...the air conditioning wasn't working.Devon K. | Overall Experience
good experienceBarry C. | First Impressions
Bad service. I've rented a parking space for a few months during which my car was damaged and I've received no support when I raised the issue with the staff.samuel b. | Overall Experience
The only reason I am not rating 5 stars is 24 hr access would be better with a code instead of a card that can be demagonotized or just stop working.Kevin E. | Overall Experience
Told unit was ready with lock was inside. Got in after hours and it was locked. Had to wait for manager to drive in to unlock it. Then had to wait for manager to get a lock. Will never rent again.David G. | First Impressions
Nice courteous peopleSteven L. | First Impressions
Fast service and I was always able to get access to my storage unit with no issues. The best price in town, as well!Amanda K. | Overall Experience
All of the staff at U-hall Wilkinson Blvd are great. especially Artie and Hailey.Edward R. | Overall Experience
Very efficient. Professional and nice Very knowledgeable.CAROLYN T. | First Impressions
Arty was extremely helpfuljohn f. | Overall Experience
Good servicelaramime e. | Overall Experience
People friendly, and very helpful! Great location. Will use in my future move.sinque s. | Overall Experience
Didn’t get the storage unitMYRA P. | Reservation
I rented a storage unit for a year. Staff always courteous & helpful.Kimberly G. | Overall Experience
Bad management, hours are not convenient, closes too early, rent is too high for space, and everything has a fee. Need to install gutters so rain does fall on my belongings when I open the doors. etc.Shane F. | Reservation
Great job ... everything was explained very well. Excellent job!!!!DONNA M. | Reservation
great place for storageKalen S. | Overall Experience
The staff was great and very helpfulJacklyn W. | Reservation
I have visited this particular facility on numerous occasions and the service is absolutely wonderful. Misty provided the utmost in professional customer service. Thank you!Robin K. | Overall Experience
Very good service.Ronnie P. | Overall Experience
Please consider providing a camera monitored dumpster for your patrons. I realize this could present problems, but it would go a long ways to assist those with small amounts of unwanted items.jimmy j. | Overall Experience
I payed for a storage had a tow truck bring my car only to find out I could not store my car there after purchasing a storage for a car I had to pay 2towing fees they get a 0 not a 1star from me:(victoria m. | Overall Experience
I only left because I no longer need a storage unit. If my needs change, I’ll be back.Tracy M. | Overall Experience
It would be nice if they had an air machine on their facilities so customers can get the proper air pressure in their tires for safety reasons while Towing their trailers...Nathan B. | Overall Experience
Lisa was great to work with. She made things easy and was very accommodating.Rebecca S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!