Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wilkinson Blvd

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cheryl c. | Overall Experience |
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Customer did not leave a comment.

Ivan P.
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I only asked for one utility dolly and the person on site had put an additional 3 dollys in the truck. I was then charged an extra $25 for all of those dollys that I didn't ask for. I think that is sketchy business and I will not be using your service again.

TINA J.
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Customer did not leave a comment.

John N.
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Thank You !!!

Ronald P.
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Customer did not leave a comment.

Dawn P.
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Customer did not leave a comment.

JOHNATHAN J.
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The woman that did my reservation and get the trailer was an absolute distraction. Why you may ask? She is absolutely GORGEOUS! WOW! Beautiful smile, eyes, lips, frame... EVERYTHING! And she was very kind.😍😍😍

Julie D.
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Customer did not leave a comment.

MARTY K.
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Customer did not leave a comment.

RANDALL C. | First Impressions |
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Customer did not leave a comment.

KEVIN C. | Overall Experience |
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Customer did not leave a comment.

Charlie S.
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I initially had a reservation at the 3745 E Independence Blvd location; however, between waiting and speaking to a customer representative for 36 minutes my reservation was not found in the system. Fortunately, the representative, with assistance from the scheduling department, was able to locate another available vehicle 13 miles away. Upon arrival at the new location, 9136 Wilkerson Blvd, I checked in but was unable to locate a vehicle # on the app nor on the internet. Only after calling and staying on the phone for 26 minutes with a different customer service representative was I given a vehicle number. In total for a reservation that was scheduled for 5:45 PM, I was not able to pick-up a vehicle until 7:39 PM. Although the customer service representatives were diligent and friendly in resolving my issues, the reasons mentioned above causes for an extreme dissatisfied with my experience.

Zakia R.
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My whole experience from start to finish was a wreck. My uhaul did not get brought back on time by previous users. Had to drive to other side of town for a uhaul. During my pickup the process took 4 hours total. I originally had 24/7 truckshare. Nothing was virtual about my experience.

Jeff P.
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Truck was leaking oil. Stained new driveway.

Karen W.
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Employees don't where mask took to long to check in and so unprofessional.

Amy L.
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Customer did not leave a comment.

DAVIDLEROY J.
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Customer did not leave a comment.

WADE D.
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David K.
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Customer did not leave a comment.

NATASHA G.
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The window motor on the uhaul was broken and remained down the entire time and it was a cold winter day. I was also charged incorrectly for gas. I called and emailed the location and still have not received any reply back.

karl L.
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Require masks of all customers.

Emily P. | Overall Experience |
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You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. 😕

CHRISTIAN N.
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Using uhaul services made my move quick and easy. The customer service was amazing and the whole process was so simple.

Joane L.
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After you check customer out, and the customer has equipment that goes in the truck....someone should ensure the equipment is on truck

Steve K. | Overall Experience |
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Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.

Gary M.
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Customer did not leave a comment.

Kurt G.
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Customer did not leave a comment.

JAMES R.
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I was disturbed that the staff didn't wear their masks properly (noses not covered) as their sign was clearly posted to do.

julia E.
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Customer did not leave a comment.

GARY S.
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Customer did not leave a comment.

Clark S.
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Customer did not leave a comment.

JOSEPH A.
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Customer did not leave a comment.

Joseph D.
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Customer did not leave a comment.

Michael d. | First Impressions |
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Chris G.
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Great customer service. Bad product.

Daniel P.
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Nice people!!

James R.
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Customer did not leave a comment.

Quintin C.
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Customer did not leave a comment.

toreese H.
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Customer did not leave a comment.

TIMOTHY J.
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We drove a 20 truck and the transmission was so bad that we were thinking are we going to get run over because it was doing bad and slow to drive.

CHERYL M. | Overall Experience |
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I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.

george J.
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Customer did not leave a comment.

Dominique L. | Overall Experience |
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Customer did not leave a comment.

WILLIAM M.
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An employee that was “in training” did not greet us, instead just stared until we said we needed help and was not wearing a mask. Lazy, hazardous, and unprofessional

DARRYL G.
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Customer did not leave a comment.

Velma T. | First Impressions |
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Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.

tamika R.
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Customer did not leave a comment.

TRAVIS G.
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Customer did not leave a comment.

KEVIN B.
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This is probably the 10th occasion renting a U-Haul and by far the best. The representative made me feel like a priority. The level of customer service is not seen in many businesses these days..

Gloria C.
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Customer did not leave a comment.

KENNETH C.
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Customer did not leave a comment.

Robert C. | First Impressions |
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Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.

Ralph M.
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Customer did not leave a comment.

KATHRYN P. | First Impressions |
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Customer did not leave a comment.

Tony A. | Overall Experience |
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Customer did not leave a comment.

Suadia W.
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The center was busy so i did not get a chance to talk to the representative that arranged a change in drop off location. I was charged an additional $157.00 that i am now disputing and questioning he charge. Can somepne please call me back or contact me at the earliest convenience? 937-397-1273

JAMES W. | First Impressions |
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Customer did not leave a comment.

John C.
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Decent experience, extremely expensive to pay by the mileage, but easy return and pick up

Chris W.
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Customer did not leave a comment.

Melissa P.
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Customer did not leave a comment.

roberto A.
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Customer did not leave a comment.

Steven N.
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Christina and her team were very helpful and TOP NOTCH during the month of October, we rented TWO 26' trucks.. When I dropped off the first one on October 5th, we discussed the next truck and one which needed to be a truck that could travel 1,000.. Thank You Christina!!

Robert P.
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The associates were friendly and very helpful and the service was Great!. Keep up the Good Work!

william R.
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Flat tire was the reason for the rating. The information display on the instrument panel said the right rear tire had low pressure when the van was turned over to me by UHaul employee.

Michael R.
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Customer did not leave a comment.

Shavkatbek K.
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Customer did not leave a comment.

JOSEPH G.
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The only issue I had is that the trucks check engine light came on pretty quickly after I left the facility. Though I don't feel this was the facilities fault. So please don't ding them for that.

Perry T.
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XCELLENT customer Service! Kaila was a joy to work with and went above and beyond to assist us. She's a great asset to your company!

Robert R.
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The young lady that checked me in (I forgot name), short hair, was extremely friendly/accommodating & thorough. I waited for my ride & watched her prepare/clean equipment for next customer, great attention to detail.

MAURICE P.
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Customer did not leave a comment.

devin L.
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Excellent customer service The manager is a pleasure to work with.

laura S.
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I don't know who checked us in but he was great. We were in and out in just a few minutes. Super professional and very nice.

kenneth M.
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Customer did not leave a comment.

Brittany S.
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Limited staff at the counter but there was someone very loud on the phone in the office. My truck was suppose to be locate in spots A-F and it was one of the display trucks close to the road not in a sit at all. The online check in would work better if things were where they said. The return process was a lot smoother.

ESSENCE M.
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Customer did not leave a comment.

KELVIN R.
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Customer did not leave a comment.

Gene C. | Overall Experience |
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Customer did not leave a comment.

joshua f. | Overall Experience |
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Customer did not leave a comment.

Kathryn L.
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I had a problem returning a rental after hours. The app didn't let me check out and I had to do it in person the next morning. Looking at the reviews from other customers, this is a recurring problem that many have encountered. When are you going to fix it???

Marc G.
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Customer did not leave a comment.

Tony A.
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Customer did not leave a comment.

Billy W.
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Fast Pleasant Service....period. Definitely will recommend and use their service again.

Timothy G.
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They were helpful, but I checked in online and still had to wait, so how does this speed up the process? Returned trailer 4hrs early and was helped by associate with removing from hitch. Told no need to go inside that they would take care of and email. Received email today with charges of two day rental. Told that I should have closed online. I have used before and usually either don't have equipment or attitude. STAY AWAY!

Jonathan B.
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I am curious why not one staff member was wearing a mask. I simply could not figure that out. The vehicle was very clean except for the interior windshield. It did look like someone used a rag that was too wet. Outside of that, the hand dolly and truck was in great condition. The man who helped me was nice and funny. The one lady outside was really awesome. Laid back, funny, and had a great attitude and customer service. She is a keeper. The only reason I didn't give 5 stars was the mask situation.

Jack M.
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Had a long wait to return not enough help

Christine T.
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Customer did not leave a comment.

Stephen B.
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Was charge an extra day for being only 15 minutes late!

LANE G.
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Kaila, who helped me was very friendly, professional, and super helpful. Best experience!

kedric H.
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Customer did not leave a comment.

Ted O.
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Customer did not leave a comment.

james D.
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Customer did not leave a comment.

Heidi W.
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My only complication was the online check-out process. I had to take multiple pictures before the pictures would upload and my last picture would not upload after taking hundreds of pictures for 20 minutes. I called the main UHaul line and was hung up on when the associate could not hear me from the lot being next to an Amazon warehouse and truck noise. I ended up dropping off my key and calling them again on my way home so I wasn't standing in an empty parking lot at night surrounded by truck where nobody could see me if something happened. After calling they were satisfied with my check-out. I did call the next day to let them know the rubber protective mat in the back of the van I rented was sticking up from the floor where you step in the vehicle. This is hazardous when stepping in carrying heavy objects. I did fall but thankfully was not injured. The next person may not be so lucky. I brought it to their attention to hopefully avoid an injury.

DJ C.
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They came out in the pouring rain to help un-hook the trailer.

Tony B.
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Customer did not leave a comment.

jeannette W.
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Service was great picking up and returning. Thanks Ladies!

Jerald C.
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Customer did not leave a comment.

SCOTT S.
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Customer did not leave a comment.

John M.
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Very nice people . Thanks

Don M. | First Impressions |
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They are really good

David K.
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Customer did not leave a comment.

teresa A.
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Customer did not leave a comment.

Harsha D.
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The gas level was not right, I returned the truck within 2 hours but it says I dropped at 5:30 pm. Bad experience with Christina

dennis G.
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No one at front desk when I came in to rent. After waiting awhile, had to go hunt someone down. Return experience was not any better. Long wait with only a few people in front. Pickup and return process needs much work. Also, every time I go in there seems to be a problem with checking out, ie cash drawer won't open, credit card machine doesn't work, or people doesn't know how process works and much be coached.

James D.
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Christina and Chris were very helpful. My tow lights were not working and Chris everything possible and diagnosed. Excellent staff

Catherine M. | First Impressions |
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While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. 😳

Natasha H.
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Customer did not leave a comment.

leetwain T.
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Overcharged

Leigh F.
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Nothing! I had one of the best customer service experiences!

dennis R.
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Needs to be more responsive to customer when they enter the store.

alex B.
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No need to improve

marks B.
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Nothing to do with this location but my experience over all was poor! I will not use you all ever again

Harold S.
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Customer did not leave a comment.

Tristen S.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Jessica W.
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Jerald C.
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It always seems that even though I check in on line, we still go through the whole process in person. Not unique to this location.

Christine C. | Overall Experience |
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Customer did not leave a comment.

marybeth e. | First Impressions |
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The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!

Lizbeth P. | Overall Experience |
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Customer did not leave a comment.

Gene C. | First Impressions |
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Customer did not leave a comment.

Alison B. | First Impressions |
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Customer did not leave a comment.

Stephanie H. | First Impressions |
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Excellent customer service!

BRUCE D. | Overall Experience |
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Customer did not leave a comment.

Ginny S. | First Impressions |
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Chris at the Wilkinson Blvd, Charlotte, NC location is super customer oriented. Chris made the whole process simple, quick, and easy. He was very thorough giving me all the details that I didn't even realize I needed to know. Thank you Chris it was a great pleasure working with you.

Chabli S. | First Impressions |
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Customer did not leave a comment.

James W. | Overall Experience |
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Customer did not leave a comment.

BRUCE D. | First Impressions |
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Customer did not leave a comment.

Robert W. | Overall Experience |
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We found a storage unit that was cheaper down the road that had friendlier service.

Margaret C. | Overall Experience |
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Athough they have a couple pot holes that need to be addressed right before you get to the gate, I do like the easy access

HENRY C. | Overall Experience |
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Bbbbbbb

Allen R. | First Impressions |
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Great service both people and equipment

Richard B. | Overall Experience |
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Devon K. | Overall Experience |
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I paid $100 a month for a climate controlled storage and most times that I went there...the air conditioning wasn't working.

Barry C. | First Impressions |
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good experience

samuel b. | Overall Experience |
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Bad service. I've rented a parking space for a few months during which my car was damaged and I've received no support when I raised the issue with the staff.

Kevin E. | Overall Experience |
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The only reason I am not rating 5 stars is 24 hr access would be better with a code instead of a card that can be demagonotized or just stop working.

David G. | First Impressions |
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Told unit was ready with lock was inside. Got in after hours and it was locked. Had to wait for manager to drive in to unlock it. Then had to wait for manager to get a lock. Will never rent again.

Steven L. | First Impressions |
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Nice courteous people

Amanda K. | Overall Experience |
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Fast service and I was always able to get access to my storage unit with no issues. The best price in town, as well!

Edward R. | Overall Experience |
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All of the staff at U-hall Wilkinson Blvd are great. especially Artie and Hailey.

CAROLYN T. | First Impressions |
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Very efficient. Professional and nice Very knowledgeable.

john f. | Overall Experience |
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Arty was extremely helpful

laramime e. | Overall Experience |
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Good service

sinque s. | Overall Experience |
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People friendly, and very helpful! Great location. Will use in my future move.

MYRA P. | Reservation |
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Didn’t get the storage unit

Kimberly G. | Overall Experience |
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I rented a storage unit for a year. Staff always courteous & helpful.

Shane F. | Reservation |
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Bad management, hours are not convenient, closes too early, rent is too high for space, and everything has a fee. Need to install gutters so rain does fall on my belongings when I open the doors. etc.

DONNA M. | Reservation |
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Great job ... everything was explained very well. Excellent job!!!!

Kalen S. | Overall Experience |
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great place for storage

Jacklyn W. | Reservation |
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The staff was great and very helpful

Robin K. | Overall Experience |
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I have visited this particular facility on numerous occasions and the service is absolutely wonderful. Misty provided the utmost in professional customer service. Thank you!

Ronnie P. | Overall Experience |
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Very good service.

jimmy j. | Overall Experience |
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Please consider providing a camera monitored dumpster for your patrons. I realize this could present problems, but it would go a long ways to assist those with small amounts of unwanted items.

victoria m. | Overall Experience |
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I payed for a storage had a tow truck bring my car only to find out I could not store my car there after purchasing a storage for a car I had to pay 2towing fees they get a 0 not a 1star from me:(

Tracy M. | Overall Experience |
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I only left because I no longer need a storage unit. If my needs change, I’ll be back.

Nathan B. | Overall Experience |
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It would be nice if they had an air machine on their facilities so customers can get the proper air pressure in their tires for safety reasons while Towing their trailers...

Rebecca S. | Overall Experience |
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Lisa was great to work with. She made things easy and was very accommodating.

No reviews have been submitted for this location.

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