Customer Reviews for U-Haul Moving & Storage of Wilmington

Great and friendly staff. Very helpful with the equipment. Would definitely recommend this location to others.

We had a small billing problem, but was helped quickly by Adrian Booker, the GM . Great customer service!

The people are friendly and helpful! And made sure I had everything I needed to get my stuff done! Thanks again Keith T

Friendly knowledgeable staff. Efficiently checked out and back in. Thanks for smooth experience!

I don't know the managers name but every time I go in he has been great.

Get them more hand trucks and dolly s for their inventory.

The gentleman was quite pleasant and efficient. Had our truck all ready for us!!!

Absolutely phenomenal service from both Ken and Adrien. After some unfortunate events, I had to quickly rent a trailer to move personal items on short notice. The team's empathy with my situation and willingness to ensure the rental process went smooth and effortless is unmatched. Thank you for your help and for ging beyond simple customer service. You have earned my recommendation and future business l. Thanks fellas

Hire competent employees who actually care about customers. We had to make three different trips to two different locations to finally get equipment. The employees in Wilmington had no qualms in turning us away repeatedly and telling us to just go elsewhere to find equipment. Their lack of concern, for our time and aggravation, was astounding!

The vehicle was fine, but the person to whom we returned it was not very helpful. He did not bother looking up from his phone nor did he remove his feet from his desk. When he finally checked the vehicle in 45 minutes later, we were charged for an extra day since the check in time was past the time it was due to be returned.

Charged for a second day when returned 5 minutes late. Late due to location not using aop to return

The employees were not wearing masks Inside, and yet there were signs stating masks had to be worn inside during this pandemic.

Great branch! Adrian and his wife were very helpful! Thank you!

The employee was very nice and accommodating. Seamless transaction.

The equipment was fine. Customer service was horrible. Employee took my license for information, then typed the incorrect name into the contract (Lori vs. Laurie). He then proceeded to take a personal call while helping me, discussing the Kansas City Chiefs, the football schedule, their plans for this evening. While still on the phone he handed me the key to the van along with my contract (no words about expectations, policies, anything). Got into the van and the Oil Change Required light was displayed. Went back into the store and told the employee. He thought it was fine but called his manager (on speaker phone). As he was talking with the manager he was coming towards me, holding out the phone and i kept backing away. Eventually said "I'm backing away from you because you are not wearing a mask." Manager said the oil "had probably been changed and the would eventually go off." He and the employee discussed giving me a different van. Since I was already late (had told the employee when I first got there that I was on a tight schedule - and since I'd already been there for 1/2 hour I didn't have time to wait any longer) and I was only going 15 miles round trip, I let it go. While driving my companion was looking at the paperwork (which I was never asked to review or sign) and saw that if the vehicle was returned with less than 1/4 tank gas I would be charged $30. When I got in the van it already had less than 1/4 tank. When I got home I saw I had a text message from UHaul which said please complete this before you leave the parking lot. Since I wasn't told to look for a text message, I never noticed it until long after I had returned the van. Returning the van, I handed the employee the key and left (as I had seen another customer do while I was initially being helped). I am a store manager so I understand customers are not always pleasant. However, an employee carrying on a personal phone call while doing his job is rude. And not wearing a mask during a pandemic is irresponsible.

Being Saturday morning, it was a bit hectic when I was there and the associate that was helping me had to attend to other customers while he was working with me. However, the service overall was great as was the truck and trailer I rented. When we called earlier that week, the woman who helped us figure out what rig we needed for the job we had to do, was excellent.

I was very pleased with the service that I received from Adrian and Patricia; they are true professionals. I cannot think of anything that they could improve. Their facility is very clean and well laid out...a "taught ship" you might say. Thank you.

Adrian Booker is always the best greats you with a smile and personality. Explains your rental and cautions you should take with it. Always recommend this location to people ⭐️⭐️⭐️⭐️⭐️

Great service, attentive staff and willing to help! Great company I recommend!

Both locations had friendly and helpful staff.

Try to make the pickup process quicker/easier for repeat customers.

keep ken flagg

This is a great place

I know with Covid staff is tough however, the rep who worked there Saturday didn't care there were multiple people waiting to be helped. Instead of greeting people and saying I'll be with you he has put his head down and decided was a good time to start taking to the existing customer about Footbal. 22 min conversation about that. I returned equipment after and had to knock on the door of the Uhaul truck he was sitting having a personal conversation. He carried his conversation in a very unprofessional way....swearing on the phone etc. I made an appointment to pick up the trailer at 1:30PM and was helped at 2:11PM. Not what I would consider good service.

Poor drop off communication . The app charged me an additional $150 for no reason. I filled the gas tank. Returned the same day

Again, the app failed to allow me to drop-off. Again, it was the live person working there that helped me with the drop-off. The app didn't get me to the end result.

EXCELLENT SERVICE ! BEST UHAUL IN MASSACHUSETTS

It was a fantastic experience from beginning to end!

Inside windshield was dirty and hard to see while driving at night

I always book at the Wilmington, MA U-HAUL because I get great service there, especially from Adrian who is very pleasant, professional and patient. He has an answer to all of my questions, and doesn't mind explaining things.

UHaul should consider offering refund on the gas that is overfilled by the customer. I had bad experience. When I got the truck it was 3/4 and when returned I filled FULL without knowing where I have to stop. When asked the U-HAUL agent they stated we only changed when you shortfill the tank but when it's overfilled they can't do much. I ended up filling 7-8 gallons more than what was required. I felt very bad. Hence poor rating.

The ignition key got stuck on each start. It was frustrating. Best Regards, Bob

Overall using the truck was pretty straightforward, but I probably could have used a few pointers since it was my first time renting a truck. I got a little confused about the emergency brake until I saw there was a release lever for it.

all i can say is thank you,you bailed me out in a time of dire need,i hired two men and a truck,they only did half the move and left me stranded.the guys you sent me where the best went above and beyond for me thanks

Excellent staff, great experience. In and out in no time. They are always a pleasure!

All employees should wear masks inside and outside. The person at the desk did not nor did the guys outside who got within 6 feet. I have underlying conditions and was uncomfortable and unhappy at the lack of consideration for customers Thanks

Staff should all be wearing masks. Pens and everything else should be sanitized. In general, no attention seemed to be paid to Covid except for plexiglass between me and agent. This isn't acceptable. The return staff were personable but none of them nor the manager wore masks and were right next to me.

keep the same standart

My only negative was, I reserved a furniture dolly a few weeks before pickup. When I arrived for the truck, no furniture dollies were available. What's the point in reserving material if you're not going to "tag" it for a reservation/customer and have it available.

I've already filled a complaint out if I could give zero stars instead of 1 I would but I digress! The uhaul had a leak the windshield wipers didn't work the tank wasn't full when I picked it up the person was rude as hell when I picked up. I was charged a different amount than told. Personal property was damaged due to poor upkeep of the vehicle. Was not safe to drive in rain! Could not see cause of bad wipers! Literally worst moving experience ever!!!

Paid for a dolly and it wasn't put in the truck. At drop off I took a bunch of pictures and dropped off my key. Went on line to check out and process would not let me download my pictures in. Now the key was in the drop slot so I couldn't take the pictures as I filled out the for. I had to take random pictures to get through it

always quick service, thanks

I wanted to point out light controls were literally falling into the dashboard and the two guys seemed annoyed to even come and look. Maybe it was because neither of them were wearing masks or even had masks available. I returned the truck on Friday 8/28 and called Saturday morning because my card had been charged 5 times. The manager, Adrian I believe, was rude and not helpful.

There were no straps in the truck. my husband got the truck so not sure if it was offered, but we could have used it.

I was given a truck that did not have a full tank of gas, the person who checked me out made a guess on the reading and then charged me a ridiculous amount for the gas used to go about 32 miles. I believe the truck gets more than 6 miles to the gallon.

We had to wait a little while in an empty store while the customer service representative was outdoors doing something. But other than that, this was a quick, easy process. Was very satisfied.

The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.

Great friendly and careing

Great service from shipping to scheduling to move out. Thanks for the help guys!

I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.

Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.