Customer Reviews for U-Haul Moving & Storage of Wilmington
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Wilmington
Joseph C. on
Return van on time 10am time Supposed to be 11, Not checked until 230 forced me to pay for extra day, 4 phone calls later no results, trip to that location finally resolved, Not an easy experience
Armand B. on
Quick in and out time
Gregory C. on
After the initial mix up with the on-line reservation, this location and the manager did an excellent job to make sure my experience was positive. Thank you.
brent M. on
The manager at this location, Adrian, seems like a sharp guy.
John Z. on
Brand-new, spotless truck (906 miles!), courteous and expert service from Adrian, quick and easy check-in process, and I was on my way in minutes. Return was similarly quick and easy. I defy any outfit to better than that! Most highly recommended.
stanislav A. on
Nothing short of moving closer to a major highway can fix it...
zoe M. on
Renting from Uhaul made our moving experience a nightmare overall. After having Uhaul change our reservation time four days before our scheduled move in, we had to rearrange our entire plan for moving apartments. Then, when we went to pick up the truck at our scheduled time, mobile check in was not functioning at this site as advertised. We had to call Uhaul customer service and stay on hold for almost 2 hours, only to be told that there was nothing they could do for us until the Wilmington office opened the next morning. Due to all of these errors on the part of Uhaul, we were unable to pick up our truck until 12 hours reservation but were still expected to return it at the scheduled return time. I’m genuinely disappointed that I was required to pay for my services at all after Uhaul caused such a fiasco with our move in. Will never use this company again.
Timothy O. on
Improve how workers follow company guidelines for return of vehicles. UHaul workers should complete vehicle return with customers during regular business hours. This did not occur causing an overcharge to final bill. Carelessness causing unnecessary time waste and hassle on customer's end.
Aaron O. on
Friendly staff and no wait time
Thomas G. on
Great overall experience. Good Work!!
Daniel D. on
I only picked in Wilmington after my reserved trailer in Lynn Ma was discovered to not have working lights. I was then promised a trailer in Salem Ma only to get ther and they not have one, after consulting area calendars, Salem reserved me a trailer in Saugus Ma. When I got there, I bet you can guess, yup, no trailers. Then I called corporate who found me the one in wilmington. This took 7 hours of me driving all over the county, a tank of gas, and a total destruction of my tightly planned schedule.
Gary C. on
Absolutely nothing, the GM and customer service was outstanding!!
Christian B. on
The location was well staffed and had lots of equipment & trucks. Unfortunately my 10 ft truck I needed I had to wait an hour for. A bit frustrating and probably the returners fault but have to take a few stars off nonetheless. The manager was nice about it and gave me a partial refund and free pads + dollys which I did appreciate.
Ken P. on
Great service from shipping to scheduling to move out. Thanks for the help guys!
leigh s. on
I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
MARYALICE C. on
Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.