Customer did not leave a comment.PETER T.
Customer Reviews for U-Haul Moving & Storage of Wilmington
Wilmington, MA 01887
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not have been easier to pick up or drop off van. Online was menu clear information. On line rep very informed, in store rep was equally friendly, professional & helpful ! Drop your off was also seamless.MICHAEL C.
Customer did not leave a comment.barbara C.
Customer did not leave a comment.NORTON F.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.paul S.
They were very accommodating and check in was fast and efficient . The truck had a problem shifting out of 2nd gear...I told the rep when I dropped off the truck.WILLIAM G.
Customer did not leave a comment.walter S.
I rented a 4-wheel dolly along with the truck. When I showed up, was told no dollys available. Put me in a tough spot with the items I was moving. Would have been good if I had been notified of that before so I could have made other arrangements.michael C.
Fast and easy. Great service. Exactly like it should beRichard B.
Customer did not leave a comment.kevin M.
Though sometimes they don't have the trailer or trucks I need on the day! I love this company! Their trucks do the work!Danieliton P.
Best uhaul location and staffdavid D.
Nothing, pleasant experiencetimothy F.
Customer did not leave a comment.Edward G.
Ask representatives to use a verbal greeting and say to the customer: Good Morning! How may I help you!BENJAMIN C.
Customer did not leave a comment.Wesley C.
Customer did not leave a comment.Jasmine L.
Customer did not leave a comment.David G.
All was greatMark D.
I spent -several min in the car outside the location using the App to pick up the truck. The app directed me to the truck out back but there were no keys inside. The main office in CA (?) called and asked for another reference - I gave them my wife's phone number and they said they would call her. Why would U-Haul bother? Especially since I was in a hurry? Despite having my photo, credit card, address, and my being on the phone they needed more info? I still had to go inside to complete the process and get the keys! The app has serious flaws. Instead of saying the app is a seem less pick up just tell your customers they still have to go inside to get the keys or have someone outside during a pandemic! ! In an age of complete transparency and info on the internet come on U-Haul!Thomas D.
Customer did not leave a comment.STEPHEN M.
Streamline the rental processchris D.
Customer did not leave a comment.donald S.
I had requested a hand truck with the truck rental and there was not one included. I was still charge for the rental however. Better inspection of the vehicle to make sure the equipment is present.Brandon N.
Customer did not leave a comment.Stephen M.
I was told I had a reservation for a 26 ft truck to be picked up at 1pm, but could come earlier as it would be available all day onsite . On the morning of pickup I received a call the truck was broke down and I would have to go to a different location 10 miles away at 2pm pickup. I was also told the time was questionable since it had to be returned by another renter by 2pm. Needless to say this put undue stress on me and the people I had at my house to assist with my move. For my dissatisfaction I was informed I would receive a $50.00 credit. This is a nice gesture.ARTHUR H.
The person that helped me was very knowledgeable and the truck was clean. No issues will use againScott S.
The staff are professional and friendly. The store always has just what I need and helpful suggestions when I'm not sure which size to get!! I've used this location a number of times in the past ten years and always enjoy the experience!Keith T.
Customer did not leave a comment.ALAN B K.
The BESTDavid D.
Customer did not leave a comment.Laurie D.
Customer did not leave a comment.John C.
clean store, lot was easy to pull in, drop off trailer and leave.Peter Y.
The bestAnthony L.
Customer did not leave a comment.JOHN R.
The service was prompt and the staff were very courteous and professional. The location is easily accessible. I have no reason to complain. Keep up the good job.JOSEPH R.
The people working there were all incredibly efficient, accommodating, and kind. I want to thank them for their excellent service.CATHRYN S.
Customer did not leave a comment.DANIEL S.
Hire help... there was 1 guy working on a Saturday which I would think would be there busier day. Did online check in and still had to wait about 40 minutes. Felt bad for the one guy working. Between filling propane checking people out and having to pull trucks around. Will say the guy working was very professional considering how overwhelmed he was. No way one guy should be running around like that... get him some help!!!Samuel C.
Corner location made safe exiting difficult. Be careful parking tall trucks where they obscure the view up the street. Personnel were super friendly and helpful! Will definitely use this location in the future!Randall M.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.LUCNER M.
Customer did not leave a comment.CASSANDRA N.
Customer did not leave a comment.CRAIG C.
Great staff.. easy in and out!Samuel C.
Customer did not leave a comment.Marian L.
Customer did not leave a comment.David D.
Easy check in and out also had everything I needed. Vehicle was perfect for my move. Courteous staff.Karen S.
Customer did not leave a comment.Marian L.
Customer did not leave a comment.mike L.
The seat was hard to move forward, could have it bit easier.Pallavi D.
I was treated like I was their most important customer and I was only spending $37Joseph C.
Everything was fineWilliam P.
Customer did not leave a comment.calvin K.
Staff was very courteous and eager to always assist. Made the whole check in and check out process so smooth and easy.Arjun C.
Customer did not leave a comment.Wayne C.
have tank full at time of pick up, thank you!Anna S.
Customer did not leave a comment.Du T.
Wilmington U-Haul always does a nice job Friendly folks and good service and equipment is What you can expect here.Peter C.
Nothing. Owner was really nice and got me put the door quick, with the right equipment.Jason M.
Best uhaul staff and locationDavid D.
Customer did not leave a comment.Larry D.
Customer did not leave a comment.Nancy A.
Customer did not leave a comment.John P.
Adrian and his team..is the bestDavid D.
Nothing- you folks stay just as you are!!Michael B.
Customer did not leave a comment.Kenneth M.
I encountered the worst customer service I have ever experienced in my life. The employee was very unprofessional, rude, impatient, incapable, and unhelpful. All the issues were coming from his end. We entered an empty store with no employee in it and had to wait at least 15minutes. When he finally entered the store , he skipped us to help another customer even though we were clearly in line first. Once he finally decided to help us, he couldn't figure out how to work the computer. Then he couldn't find our reservation, he gave us the wrong number to call about pricing, and refused to call his manager when he couldn't figure out what to do. Once he finally found our reservation, after he called his manger to help, he refused to call her again when he canceled our reservation without our permission and couldn't figure out how to work the computer again. At one point, the employee raised his voice at us and even told us to get out of his f***ing store. Having an employee like that man we encountered will ruin the company's reputation. No company should have an employee like that man. It's unfortunate that we had to pay any money for this terrible and unprofessional service.Margarette A.
I wish I didn't have the tire issue, but I missed it before I pulled off lot, so I do not blame the u haul staff. The issue was handled thru road side assistance. I will rent from this location again.Michael K.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.barbara M.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.June Young L.
Customer did not leave a comment.Churk L.
Staff friendly. Shop is clean. Thank youTAHAR A.
Customer did not leave a comment.Sally T.
Best customer service, staff are friendly, easy to talk to and very professional, especially Ken and Tricia! Keep it up!Eduardo F.
Customer did not leave a comment.Terry T.
it was one of the smoothest service events I ever had . From start to finish both checking in and checking outThomas C.
Adrian was a pleasure to work withHassan C.
On site parking. Plenty of trucks. Outstanding staff.Jason G.
Customer did not leave a comment.Charles H.
Agent very professional and courteousMisha L.
Excellent 26' truck. Easy to pick up & drop off too!LINNEA C.
I was in a real jam, time was a big factor, and the gentleman that helped me, got me exactly what I needed and had me hooked up and on my way in just a few minutes.. this is why, no matter what, through and through, U-haul, for as long as myself and my family have been doing business together have never disappointed us.. thank you again, so much. Lifetime customer here, and everyone I know who asks, will definitely get my strong referral. Happy New YearMark R.
Customer did not leave a comment.Michael L.
Reservation notification process was a bit cumbersome and misleading.Peter A.
Customer did not leave a comment.Oscar R.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Kelly O.
Great location and friendly staff!Aaron M.
They forgot to give me the key for the rear of my truck. Wasted 2 hours of my time by driving back and forth to get the key. Initially, Adrian was rude but then the customer service improved.Jitesh G.
Employees were great, location was great. Your computer systems were junk. They struggled with the computer program to do the right things. You guys need an IT upgrade at central office.larry C.
I always work with Adrian, I am a frequent uhaul customer, used several locations, he is by far the best, remembers me by first name, always makes sure I'm in and out in a timely manner, I will keep going back to the Wilmington Ma location because of him. He's a great Embassador for the uhaul brandDavid D.
Customer did not leave a comment.stephen I.
Great experience for never having done this before.Terry T.
Customer did not leave a comment.Thomas J.
The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.Dianne N. | Overall Experience
Great friendly and careingSarah S. | First Impressions
Great service from shipping to scheduling to move out. Thanks for the help guys!Ken P. | Overall Experience
I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.leigh s. | First Impressions
Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.MARYALICE C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!