Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great team! Well kept location! Moving is a drag on everyone, they made renting a pleasure!! You have to Love the Payne!!!!
TIMOTHY B
Rating:
5.0
Amazing customer service from the Manager. She is knowledgeable, hardworking and relatable. The product (utility trailer) was in excellent condition
ROBERT W
Rating:
5.0
Customer did not leave a comment.
Scott M
Rating:
5.0
Customer did not leave a comment.
RALPH C
Rating:
5.0
Could not have been easier. Patty was terrific explaining the equipment and getting me on the road.
Mark C
Rating:
5.0
Moving help is partnering with vendor who ditch customers at the last moment, Luxury Loaders in Bridgewater MA on 9th Nov refused at 11 th hour by stating that they don't work on Sunday , why was this not informed 3-4 days ago when the service was booked
I am never going to recommend moving help to anyone after this experience.
Customer service did not even compensate me for money had to overpay due this abrupt denial of service after UHaul charged money 5-6 days in advance.
Pathetic and unprofessional service
RITESH S
Rating:
5.0
On line reservation was easy and quick. In store pickup went just as well ! Shaun happen to be entering the store and greeted me then checked me in. He ran through the details and we were off in no time. Upon return again I saw Shaun who was outside cleaning another van when I arrived. Once again nice greeting asking me how everything went. Excellent communication and customer service skills. Give the kids raise !
Michael C
Rating:
5.0
Customer did not leave a comment.
paul c
|
Overall Experience
Rating:
5.0
I had an exceptional experience at U-Haul thanks to Patty Payne! She went above and beyond to make sure everything went smoothly - from helping with my reservation to making sure the truck was clean and ready to go. Her professionalism, kindness, and attention to detail really stood out. It’s rare to find customer service like that these days. Highly recommend this location and Patty for anyone renting with U-Haul!
PAUL C
Rating:
5.0
Your manager was fantastic! She is a huge benefit to any company.
BRIAN K
Rating:
5.0
This a great location and I can't say enough about Ms. Payne who really helped me navigate a tough situation. Please recognize her with extra time off or a cash bonus. She deserves it!!
TRACY G
Rating:
5.0
Patty , the owner, is terrific to work with. She answered all of my questions and was very attentive to all of my Uhaul needs. Thanks
CORY B
Rating:
5.0
Very simple process, friendly and knowledgeable staff I met. Took care of me quickly and I was on my way. Helped me attach trailer and verified everything was safe.
SCOTT W
Rating:
5.0
Nothing. I arrived much earlier than my scheduled pick up time and the staff made every effort to accommodate me.
Alan L
Rating:
5.0
Customer did not leave a comment.
MATTHEW F
Rating:
5.0
Customer did not leave a comment.
PAUL B
Rating:
5.0
We were registered for 7am but I personally got a flat tire and the people were so kind and considerate I was shocked!!! So grateful for amazing customer service!
KATHLEEN T
Rating:
5.0
Customer did not leave a comment.
PAULA M
Rating:
5.0
Customer did not leave a comment.
CLEIDE G
Rating:
5.0
Amazing service provided/ good professionals
OMAR C
Rating:
5.0
Customer did not leave a comment.
LOUIS C
Rating:
5.0
Paddy was awesome to deal with!
RICHARD L
Rating:
5.0
Patty is the best
DAVID O
Rating:
5.0
Amazing staff
MARIE F
Rating:
5.0
I would like to mention that the Rep/Mgr , Patty Payne , who I had the pleasure of working with for my rental could not have been more helpful or pleasant to deal with. The whole process was seamless and very efficient. Thank you very much!
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
NELSON K
Rating:
4.0
Customer did not leave a comment.
ARTHUR D
Rating:
4.0
Truck needs Service the Transmission made load noises when shifting gears and when gears down shift got a jerking forward motion
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
LYNNE V
Rating:
5.0
Good service, quick and easy.
MARK S
Rating:
5.0
es la mejor atención al cliente los equipos bien preparados
WILLIAM B
Rating:
5.0
Customer did not leave a comment.
PETER B
Rating:
5.0
Patty was great!!
Steven A
Rating:
2.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Making the reservation was simple, pick up was easy, extending for one day was no problem. Patty the GM is fantastic. Keep up the excellence.
JAMES D
Rating:
5.0
2nd time renting here
Patty is great !!!!
RUSSELL S
Rating:
5.0
Customer did not leave a comment.
PAUL S
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
5.0
Customer did not leave a comment.
Matthew K
Rating:
5.0
Extremely helpful and professional location things always go smoothly with no concerns whatsoever. I highly recommend the Wilmington location for anyone needing U-Haul or storage.
NICOLA G
Rating:
4.0
The service was efficient and friendly. Brand new van!! Ill go back for my moving needs
NOAH S
Rating:
5.0
Staff was awesome, truck was clean.
MICHAEL M
Rating:
5.0
Patty runs that location like a well-oiled machine.
Customer service is perfect!
PAUL O
Rating:
5.0
Customer did not leave a comment.
DAVID F
Rating:
4.0
Everything was great, except that there was no parking available
DONALD P
Rating:
5.0
Customer did not leave a comment.
CLINT E
Rating:
5.0
I keep coming back to this particular Uhaul center for rental vans because of the reliable, high quality service. I always know that when I find Patty at the desk, I will receive friendly, clear, competent, helpful service.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
ISAC L
Rating:
5.0
Thank you
ROBERT B
Rating:
5.0
Dan was amazingly helpful and patient. Drop off was the same, didn't catch woman's name,.
Ty
🇺🇲🪖🎖️
ROBERT O
Rating:
5.0
U-HAUL rental was a great success, very reasonable rate and excellent service
Thank you
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
DAVID J
Rating:
5.0
Customer did not leave a comment.
DANIEL S
Rating:
5.0
Very pleased with service. Quick pickup and return process.
MICHAEL S
Rating:
5.0
Great staff great help. Patty was wonderful. She’s a bit rough around the edges, but she knows her thing. Good people to do business with wonderful experience. Keep up the good work.
William G
Rating:
5.0
Customer did not leave a comment.
DANA W
Rating:
5.0
Customer did not leave a comment.
DANIEL S
Rating:
5.0
Customer did not leave a comment.
LAWRENCE G
Rating:
5.0
Customer did not leave a comment.
Brian M
Rating:
5.0
Very Well Done! Thanks.
MICHAEL W
Rating:
5.0
Nothing! Patty was absolutely wonderful to work with. Efficient, knowledgeable, helpful and an overall very nice person. Thanks Patty!
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
KAREN K
Rating:
5.0
Customer did not leave a comment.
MARYANN M
Rating:
5.0
Customer did not leave a comment.
KEVIN G
Rating:
5.0
Customer did not leave a comment.
YONG K
Rating:
5.0
Customer did not leave a comment.
ROBERT R
Rating:
5.0
Customer did not leave a comment.
PATRICK M
Rating:
5.0
Customer did not leave a comment.
Emily O
Rating:
5.0
The Service was Excellent !!!!
PAUL K
Rating:
5.0
The van was extremely clean new - it drove very well and it fit all our needs. In fact we are planning to use again this month. Thank you
THERESA M
Rating:
5.0
Outstanding experience. Thank you.
Jeremy M
Rating:
5.0
The people at UHaul in Wilmington are amazing. They work incredibly hard and the equipment is always clean and ready to go when expected.
ANDREW L
Rating:
5.0
The customer service was great 👍. Very friendly and excellent
DAMALI D
Rating:
5.0
Easy rental process, very nice employees.
ALBERT G
Rating:
5.0
Sabrina was fantastic! She went above and beyond to help us on a very stressful move in day. She made the Uhaul process smooth and much less stressful for us.
CARINA A
Rating:
5.0
Customer did not leave a comment.
ELIZABETH R
Rating:
5.0
Customer did not leave a comment.
Carolyn M
Rating:
5.0
I was very impressed that on the busiest weekend of the year (for moving stuff), the store was staffed accordingly, and there was minimal wait time. Kudos.
CHRISTOPHER G
Rating:
5.0
Customer did not leave a comment.
LAUREN R
Rating:
5.0
Customer did not leave a comment.
PHILLIP K
Rating:
5.0
Patti was amazing. We needed something short term she was so helpful. UHaul is lucky to have such a great employee.
jeffe p
|
Overall Experience
Rating:
5.0
A tremendous amount of inventory to choose from. Reservations are most definitely recommended. Walking in as a new customer works, understood. But, a little planning goes a long way in this industry, especially when moving to college as the parents of a young freshman, to an apartment or for whatever your needs may be. Overestimating, when attempting to guess how many miles you're going to drive, is always a good practice to overestimate how many trips you're going to make from point A to point B and maybe points C and D. Always return the vehicle with the proper amount of gas. Don't forget! The vehicle should be returned as clean as it was when you picked it up. Ask where you should return the vehicle when you're done. Remember that the person working with you at the U-Haul store will try to get you the best deal possible. I was very pleased with every aspect of our rental experience. I read some reviews about the U-Haul app and suggest you do the same. If the rental location is close to your location, plan ahead and pay them a visit. The process will be easily explained and understood. Expect to asked by the U-Haul representative whether you have a reservation when you show up at the store to pick up your rental. Feel free to ask questions, especially if you haven't rented recently or ever before. Good luck.
EDWARD R
Rating:
5.0
Patty and her crew were exceptional. The van was very clean and easily drivable. I cannot say enough good things about our customer service experienced. It is the only place that I would rent from again. We have already raved about our experience to friends and family.
Thank you again Patty!!!
DANIEL M
Rating:
5.0
Good people
Friendly staff
Quick and easy pickup
TANMAY P
Rating:
5.0
Customer did not leave a comment.
JINBO K
Rating:
5.0
Patty was super helpful and got me in and out in 10 minutes!
DARREN H
Rating:
5.0
Customer did not leave a comment.
PAUL R
Rating:
5.0
Customer did not leave a comment.
ANTHONY M
Rating:
5.0
Nothing. I've always has great experiences at that location. I've rented trailers and vans and it has gone well every time. Patty has always been very friendly and helpful as have the other employees at that location.
JAMES M
Rating:
5.0
Patty is all-business but she really knows what she's doing. I've rented here a few times and really appreciate the way she runs the shop - tell-it-like-it is and being up front, while also knowing what's best for the customer.
MATTHEW K
Rating:
5.0
Customer did not leave a comment.
Ronald M
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER R
Rating:
5.0
Patty is an incredible manager and always ensures a smooth transaction. She takes the time to answer any questions we have and ensure a comfort level with the driver of the truck. Patty is AWESOME!!! In the future, I won't go anywhere else for my or my families truck rentals.
Robert T
Rating:
5.0
Nothing
CHARLES S
Rating:
5.0
Great staff nice manager cares about staff
MARYELLEN B
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
5.0
First class, efficient operation. Manager knows her stuff and always willing to help and provide advice.
NICOLA G
Rating:
5.0
The pickup and drop off was very smooth and easy. Great staff. Thank you, Patty (manager),
JAMES H
Rating:
5.0
Customer did not leave a comment.
KENNETH O
Rating:
5.0
Customer did not leave a comment.
James E
Rating:
5.0
Patty and her team in Wilmington MA was awesome!! I would highly recommend this location before any location I’ve used in the past. We picked up in Malden which went smoothly but Wilmington set the bar high. Patty and her team had such attention to detail, when I arrived there was at least 4 others there for either pick ups, drop offs or propane and handled everything with ease. My wife and I reserved a unit at that location and patty finished the process and walked us through everything we needed to know and showed us the unit and where to access the unit. Patty and her team was welcoming, supportive and efficient.
CORY D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Annie W
|
Overall Experience
Rating:
5.0
Patty is the best
ROGER D
|
Overall Experience
Rating:
5.0
Patty was so helpful to me. She helped me find the best size storage unit for my needs. She is so pleasant and everything was very clean. I would definitely recommend this location to all of my friends.
Thank you again
LAUREN f
|
Overall Experience
Rating:
5.0
Great service. Convenient booking. And tons of moving options, moving help solutions, and accessories available both online and in the store.
Also, really impressed with the gear made available to employees
JOSEF M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERESA K
|
First Impressions
Rating:
5.0
Patty and her team were fantastic. I look forward to doing business with them in the future.
William M
|
Overall Experience
Rating:
3.0
Storage area had outside light, but the unit itself has no light.
I also rented a 15 truck and it smelled in cabin and truck was not cleaned. The truck also had suspension problems on turns made loud noises. Brung it to workers attention, he had no idea and quickly said "he will put it out of service". Come on man, you knew because of your action when he drove up truck and his hesitation and character I picked up. Truck was a safety hazard and I'll never rent from here again.
Anthony B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul T
|
Overall Experience
Rating:
5.0
Staff are great and made my rental experience easy.
Lorraine D
|
First Impressions
Rating:
5.0
Special thanks to Tatiyanna Correa. She was more than accommodating and helpful during our move in process. The entire staff at Danvers is hardworking, friendly, and helpful.
Also, thanks to Sabrina with reservations for her extra support provided to ensure we got the storage and vehicle support necessary for our move.
5 stars to both these ladies.
Adam B
|
Overall Experience
Rating:
5.0
Patty was welcoming, collected, and helpful even while the store was very busy. I had a pretty full 10’ truck to unload myself and it was 80 degrees. She kindly provided my wife & I cold water to cool off.
William M
|
Online Move In
Rating:
1.0
Patty was as pleasant as she was efficient.
Paul T
|
First Impressions
Rating:
5.0
Wilmington U haul and Patty went above and beyond to help me with storage .
Manager was always very pleasant and helpful and very knowledgeable
Christopher L
|
Overall Experience
Rating:
5.0
Patty is the best!
Paul T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon S
|
Overall Experience
Rating:
5.0
Great bunch of people. I love the holiday decorations. They truly care about their customers
Shannon S
|
First Impressions
Rating:
1.0
I called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn’t move in. I still haven’t see the refund.
Stacey S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arlene A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Hassan Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott A
|
First Impressions
Rating:
5.0
Peggie and Jamie have been amazing. Very helpful
DIANE B
|
First Impressions
Rating:
5.0
Very helpful and hands on!
Jessica V
|
Overall Experience
Rating:
1.0
Worst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers
In front of other customers . Upper management has some issues as well .
WILLIAM R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd B
|
Overall Experience
Rating:
5.0
Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!
Paul S
|
First Impressions
Rating:
5.0
Jamie the manager was so good! The employees alrhough new were great too
Kathe L
|
First Impressions
Rating:
2.0
I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also
lisa d
|
Overall Experience
Rating:
5.0
The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.
Tom S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica V
|
First Impressions
Rating:
5.0
Jamie was very helpful and went out her way to help my family with a storage unit.
samuel b
|
Overall Experience
Rating:
5.0
The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne N
|
Overall Experience
Rating:
5.0
Great friendly and careing
Sarah S
|
First Impressions
Rating:
5.0
Great service from shipping to scheduling to move out. Thanks for the help guys!
Ken P
|
Overall Experience
Rating:
5.0
I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
leigh s
|
First Impressions
Rating:
5.0
Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.
