Customer Reviews for U-Haul Moving & Storage of Wilmington

4881 reviews

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LESLIE N. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
5.0

Very good experience at this location.

JOSEPHP M. 
Rating:
4.0

Customer did not leave a comment.

EDGAR D. 
Rating:
5.0

Understaffed

GERARD C. 
Rating:
4.0

Customer did not leave a comment.

Spencer W. 
Rating:
5.0

Best customer service ever! Mike was terrific, Ken was awesome, I would recommend this location to anyone wanting a seamless experience.

KENNETH F. 
Rating:
4.0

The truck had electrical issues and safety issues, no turn signal , no four way flasher and no stop light. Which we realized after driving and had a deadline so we could not return. People were pushed that we did not put right or left signal on because we couldn't it want working, which could have caused an accident. Returns should be thoroughly expected before rented.

Terry C. 
Rating:
5.0

Uhaul is your best option. Thank you for keeping America moving! @dedicatedmoves

JASON G. 
Rating:
5.0

Customer did not leave a comment.

James D R. 
Rating:
4.0

Wilmington agents rock

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

I can't think of any way to improve other than your website. The people at Wilmington were exemplary!! I was faced with a very difficult situation and they helped make it much more easy. My, 20 year old son is in the Navy, He was returning home from South Carolina after being in training since 2019. He was unable to visit and come home until May of 2021. On his way home the axle on his personal vehicle snapped, just outside of Philadelphia nearly 300 miles away on a Saturday afternoon. Sunday morning The Wilmington U-Haul crew set me up with a truck and a car carrier. Both in perfectly maintained condition. I drove down, picked my son, his car and his two cats and other items and managed to get him home. All of it accomplished in under 24 hours. The 11 hour round trip was much better thanks to the help of this team at U-Haul. Thank you so much for everything!! Sincerely, Michael Rupert

MICHAEL R. 
Rating:
5.0

I had an excellent experience. Friendly staff and very helpful.

Peyman H. 
Rating:
4.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

I rented a 10' van for one day and it cost me $423 which is absolutely asinine for a single day. "As low as $19" is deceptive marketing and I will seek a different company in the future.

MICHAEL S. 
Rating:
5.0

Thank you

KATHLEEN D. 
Rating:
1.0

PLEASE change my location to UHAUL of Lowell. Wilmington was fine. Lowell was terrible. They gave my truck to the woman in front of me and denied me my reservation. On top of that Erica was rude to everyone I witnessed she encountered on top of there being a significant line of witnesses behind me. I was shocked. Let me reiterate: Wilmington was ok. Uhaul Lowell is garbage. Left a horrible taste in my mouth.

LEVI R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Location was great, clean and easy to drive the truck right out. Staffing was very friendly and helpful.

Suzanne L. 
Rating:
1.0

I get impeccable service from this location all the time which is the reason I constantly come back here, I've spent over $20,000 here in the past 8 months at this very same location. Until today when a replacement employee named tatianna called me yelling and screaming about returning the truck which I constantly rent for a week at a time, threatened me, yelled and screamed in my ear and hung up the phone on me. I expect a call from uhaul corporate to make this right. You are about to lose a very good spending customer to Penske. I am disgusted with what happened today. Review all my previous surveys, I always ace them, not this time, she should not be working for this company if you want to retain your customers. Call me

David D. 
Rating:
5.0

Maybe when we reserve at 1 location dont change it, we made a reservation at a different location for a reason

joseph W. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

The young lady who assited me with pick up early on Saturday April 24th was knowledgeable, efficient, courteuos, and very professional.

DAVID Q. 
Rating:
5.0

My first time using Haul and the experience was amazing, clean ruck no confusion and employees were professionals and friendly. Thank you!

NEGESET K. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

RAJ GOPAL T. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Could not have been easier to pick up or drop off van. Online was menu clear information. On line rep very informed, in store rep was equally friendly, professional & helpful ! Drop your off was also seamless.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

barbara C. 
Rating:
5.0

Customer did not leave a comment.

NORTON F. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
4.0

They were very accommodating and check in was fast and efficient . The truck had a problem shifting out of 2nd gear...I told the rep when I dropped off the truck.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

walter S. 
Rating:
3.0

I rented a 4-wheel dolly along with the truck. When I showed up, was told no dollys available. Put me in a tough spot with the items I was moving. Would have been good if I had been notified of that before so I could have made other arrangements.

michael C. 
Rating:
5.0

Fast and easy. Great service. Exactly like it should be

Richard B. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Though sometimes they don't have the trailer or trucks I need on the day! I love this company! Their trucks do the work!

Danieliton P. 
Rating:
5.0

Best uhaul location and staff

david D. 
Rating:
5.0

Nothing, pleasant experience

timothy F. 
Rating:
4.0

Customer did not leave a comment.

Edward G. 
Rating:
4.0

Ask representatives to use a verbal greeting and say to the customer: Good Morning! How may I help you!

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

All was great

Mark D. 
Rating:
3.0

I spent -several min in the car outside the location using the App to pick up the truck. The app directed me to the truck out back but there were no keys inside. The main office in CA (?) called and asked for another reference - I gave them my wife's phone number and they said they would call her. Why would U-Haul bother? Especially since I was in a hurry? Despite having my photo, credit card, address, and my being on the phone they needed more info? I still had to go inside to complete the process and get the keys! The app has serious flaws. Instead of saying the app is a seem less pick up just tell your customers they still have to go inside to get the keys or have someone outside during a pandemic! ! In an age of complete transparency and info on the internet come on U-Haul!

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
1.0

Streamline the rental process

chris D. 
Rating:
4.0

Customer did not leave a comment.

donald S. 
Rating:
4.0

I had requested a hand truck with the truck rental and there was not one included. I was still charge for the rental however. Better inspection of the vehicle to make sure the equipment is present.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
2.0

I was told I had a reservation for a 26 ft truck to be picked up at 1pm, but could come earlier as it would be available all day onsite . On the morning of pickup I received a call the truck was broke down and I would have to go to a different location 10 miles away at 2pm pickup. I was also told the time was questionable since it had to be returned by another renter by 2pm. Needless to say this put undue stress on me and the people I had at my house to assist with my move. For my dissatisfaction I was informed I would receive a $50.00 credit. This is a nice gesture.

ARTHUR H. 
Rating:
5.0

The person that helped me was very knowledgeable and the truck was clean. No issues will use again

Scott S. 
Rating:
5.0

The staff are professional and friendly. The store always has just what I need and helpful suggestions when I'm not sure which size to get!! I've used this location a number of times in the past ten years and always enjoy the experience!

Keith T. 
Rating:
5.0

Customer did not leave a comment.

ALAN B K. 
Rating:
5.0

The BEST

David D. 
Rating:
5.0

Customer did not leave a comment.

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

clean store, lot was easy to pull in, drop off trailer and leave.

Peter Y. 
Rating:
5.0

The best

Anthony L. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

The service was prompt and the staff were very courteous and professional. The location is easily accessible. I have no reason to complain. Keep up the good job.

JOSEPH R. 
Rating:
5.0

The people working there were all incredibly efficient, accommodating, and kind. I want to thank them for their excellent service.

CATHRYN S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
3.0

Hire help... there was 1 guy working on a Saturday which I would think would be there busier day. Did online check in and still had to wait about 40 minutes. Felt bad for the one guy working. Between filling propane checking people out and having to pull trucks around. Will say the guy working was very professional considering how overwhelmed he was. No way one guy should be running around like that... get him some help!!!

Samuel C. 
Rating:
4.0

Corner location made safe exiting difficult. Be careful parking tall trucks where they obscure the view up the street. Personnel were super friendly and helpful! Will definitely use this location in the future!

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

LUCNER M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA N. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Great staff.. easy in and out!

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Marian L. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Easy check in and out also had everything I needed. Vehicle was perfect for my move. Courteous staff.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Marian L. 
Rating:
4.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

The seat was hard to move forward, could have it bit easier.

Pallavi D. 
Rating:
5.0

I was treated like I was their most important customer and I was only spending $37

Joseph C. 
Rating:
4.0

Everything was fine

William P. 
Rating:
5.0

Customer did not leave a comment.

calvin K. 
Rating:
5.0

Staff was very courteous and eager to always assist. Made the whole check in and check out process so smooth and easy.

Arjun C. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

have tank full at time of pick up, thank you!

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Du T. 
Rating:
5.0

Wilmington U-Haul always does a nice job Friendly folks and good service and equipment is What you can expect here.

Peter C. 
Rating:
5.0

Nothing. Owner was really nice and got me put the door quick, with the right equipment.

Jason M. 
Rating:
5.0

Best uhaul staff and location

David D. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Nancy A. 
Rating:
5.0

👍

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Adrian and his team..is the best

David D. 
Rating:
5.0

Nothing- you folks stay just as you are!!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
1.0

I encountered the worst customer service I have ever experienced in my life. The employee was very unprofessional, rude, impatient, incapable, and unhelpful. All the issues were coming from his end. We entered an empty store with no employee in it and had to wait at least 15minutes. When he finally entered the store , he skipped us to help another customer even though we were clearly in line first. Once he finally decided to help us, he couldn't figure out how to work the computer. Then he couldn't find our reservation, he gave us the wrong number to call about pricing, and refused to call his manager when he couldn't figure out what to do. Once he finally found our reservation, after he called his manger to help, he refused to call her again when he canceled our reservation without our permission and couldn't figure out how to work the computer again. At one point, the employee raised his voice at us and even told us to get out of his f***ing store. Having an employee like that man we encountered will ruin the company's reputation. No company should have an employee like that man. It's unfortunate that we had to pay any money for this terrible and unprofessional service.

Margarette A. 
Rating:
5.0

The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.

Dianne N.  |  Overall Experience 
Rating:
5.0

Great friendly and careing

Sarah S.  |  First Impressions 
Rating:
5.0

Great service from shipping to scheduling to move out. Thanks for the help guys!

Ken P.  |  Overall Experience 
Rating:
5.0

I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.

leigh s.  |  First Impressions 
Rating:
5.0

Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.

MARYALICE C.  |  Overall Experience 
No reviews have been submitted for this location.

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