The customer service was terrible. They hand you the truck keys and tell you to go find the truck upon the return they expect for you to go park the truck I did take out the insurance and when I told them are we going to inspect the truck together, he said no he took out the insurance, I've never rented from U-Haul and that's happened. There's always a walk around with an associate you guys if you take out insurance or not.Victoria C.
Customer Reviews for U-Haul Moving & Storage of Winston Salem
Winston-Salem, NC 27101
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.David T.
Customer did not leave a comment.Nolan S.
Customer did not leave a comment.SAM B.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.Dana P.
Customer did not leave a comment.Alden G.
Dirties truck I've ever driven. Nice staff.Rafael V.
Property too tight, had to park on the street for check-in.David R.
We dropped off our trailer after hours so no one was present. The location was in a very busy downtown area. We had to circle the block twice to find a secure location to drop the trailer in the lot because the lot was very small, full and tight.Julie Z.
Customer did not leave a comment.Jan A.
Customer did not leave a comment.Talisha K.
All was very enjoyable. Thank you.Angelo F. | Overall Experience
My van had a spare tire on, without the sensor, so the tire pressure light flashed my whole drive. The windshield wipers on that particular van were pretty bad.Ryan T.
Customer did not leave a comment.NIVEA F.
Customer did not leave a comment.Tymesia M.
This is the BEST uhaul I've ever used. The vehicles are amazing and all the employees there are top notch!!! 10/10DERRICK L.
Make them aware that if they bring equipment back after business hours they need to check it in on the propertyNicole F.
They give a great servicecalvin W.
I called about an extra fee that was on my bill. I called the store the associate took my information and said that only a manager could take care of it. I have yet to receive a call back. This was February 15th it is now March 6th. I honestly forgotten about it until I got this survey. I should've have to call multiple times to reach a manager.Nakeisha L.
Customer did not leave a comment.Sean R.
Customer did not leave a comment.Chauncey D.
Customer did not leave a comment.Yamilka T.
Customer did not leave a comment.Denise N.
Customer did not leave a comment.Mike O.
The layout of the facility is straight up DANGEROUS. The units are double stacked and the parking is on the street or non existent. Also, some lady was literally screaming and attacking people outside. She was parked in the handicapped spot and chased me. The staff witnessed her do this to several people and just did nothing. Completely incapable of handling the situation.Alex D. | First Impressions
You guys are doing a great job! I just wish that the storage building had a better way to get things to the second floor other then using dollies.Jessica M.
The check engine was turned on the entire time, and the check tire as well. The front tires needed air.Miriam H.
WAS NOT AT ALL HAPPY WITH THE COMMUNICATIONS FROM THE YARD MAN WHO ASSISTED ME. HIS DIRECTIVES WERE CONFUSING AND HE WAS IMPATIENTJames D.
Great business hours and very simple drop-off process.Tina M.
Customer did not leave a comment.Bethany P.
The staff were extremely helpful and very accommodating when I needed extra time longer than my original rental agreement was.Sterling H.
Great customer service at this location - the staff are always so helpful!Utang E.
Customer did not leave a comment.Quasheda J.
Kelly is amazing. She remembers her customer and is always willing to help.Yiyang L.
Customer did not leave a comment.DaQuon S.
We had a unit with Uhual for about 2 years. We lived in an apartment during that time and rarely visited the unit. The time before we moved out, there was another lock added by the front office which we were not notified about and when we went to go into our unit they couldn’t find the key or break the lock off so we had to buy the tools and do it ourselves. When we finally moved out there was mold all over the wall and got onto some of our belongings. Highly disappointed the facility seemed clean and we should have been notified of any changes.Weylin B. | Overall Experience
The equipment was perfect. The associates were extremely friendly, and made the whole experience top notch. Good job.DAVID C.
I am very impressed by this particular uhaul station all the way around. Very nice place. And well managed. I’ll be back again for sure. Thank you.Angelo F. | First Impressions
Staff was very nice and helpfulMESHELL J.
I got a 20$ truck and I have two withdrawals from my account 50$ and 30$ scamkimberly R.
Customer did not leave a comment.Rita Y.
Customer service was great!Jalesia P.
Customer did not leave a comment.ERNEST W.
Customer did not leave a comment.Meg M.
Great customer service. Always been a good place to drop offJeffrey V.
The team working yesterday was the most efficient that I've experienced at a uhaul location thus far. Props to them!Tyler B.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.Robert B.
Kelly, Ryan and staff are awesome!Keith R.
The truck was awesome but u gotta watch they will try to cheat you on milesBrenda B.
Customer did not leave a comment.GARY B.
Have a bigger, better location, your site is cramped and does not flow well. Personnel are good, but your company has let them down.KEVIN L.
Customer did not leave a comment.James C.
Customer did not leave a comment.Stacey J.
Customer did not leave a comment.John N.
Don't use Uhaul laborers. They don't show up. It cost me $164 to get a truck that I couldn't use because they never showed up.Flourice R.
Both ladies were very helpfulAlyssa R.
The only thing that would have been a area to improve is there was no drop box for the key other than that very friendly, had nice people working for them plenty of choices for trucks and overall a good experience only cussed when I slapped my shin into a trailer hitch and only could blame myself for this U-Haul is the place to go if you need to rent a truck.JOHN M.
Could not accept cash that was an inconvenienceJo J.
Customer did not leave a comment.Martha B.
everything with location truck inside and out was fine HOWEVER after loading the truck and trying to leave it did not start, we called roadside asst but it would have taken 2 hours to come, i called my AAA account and they came and jumped off the truck they did a test and the battery has a BAD CELL that battery needs to be changed for future rentalsTyrone S.
I always use Uhaul when I move and never had the issues I had today. I was very disappointed. Not only did the location I had my reservation not have my truck. I was inconvenience driving to a further location. Got to the other location they didn't have the hand truck, or utility dolley I had requested. On top of that the truck's gas was on empty. The inside of the truck had mud in it and was filled with water. Like someone had just threw a bucket of water in it. After returning the truck I get charge and say I owe for over mileage or gas. First of all it wasn't my fault I had to drive further and the truck was given to me without gas. I definitely didn't return it without gas.Natisha I.
Customer did not leave a comment.David E.
Customer did not leave a comment.HENRIKA C.
Customer did not leave a comment.Brandon J.
This store has always been top notch. Always on top of everything!DERRICK L.
Customer did not leave a comment.Matt A.
I am a Pastor. Went in to rent uhaul for a family unknowing they had tried there prior and was rudely spoken to by female employee. She decided to reprimand me for assisting the family.Linda F.
Customer did not leave a comment.Annetta M.
Very good customer service. Everybody was super nice and they even let me leave to go put gas in the truck.LaMetrice D.
The attendees at this location are always fabulous I rent ever week and without fail my equipment is ready and waiting!!!! Kelly runs a tight and well oiled team!!!! I go nowhere else!!!'MELANIE R.
Don't need to change anything. Dropping it off was especially convenient with the young man from U-Haull who handled everything. Thanks.Richard B.
Customer did not leave a comment.Gavin Z.
Customer did not leave a comment.Bill M.
The store manager was extremely rude with pickup. Upon return we followed the instructions on the signs and sat in the return area for 15 minutes. The employee inside never came out. When we went inside he was sitting on some boxes and just said we will email you your receipt. It was poor service from the top to the bottom.Elizabeth S.
Excellent service all the way. This is the best location with the best staff by far in town. Ty!!Stephanie M. | First Impressions
Customer did not leave a comment.MARIO B.
The parking space is small, but the people were very courteous and knowledgeable. I would definitely rent from them again and I truly believe your experience, if you need a rental, will be just as great as mine.Lester W.
Manager on duty and customernservice representative at counter both during pick up and drop off were very kind, thorough, and helpful. Would recommend!FRANCIS H.
Customer did not leave a comment.Vetriselvan S.
I had to split the payment 209.00 on card than 100.00 in cash. The rental truck had tire issues Had got stuck and they took them awhile just to come after several hours they come and say nothing they can do. Than charges me fees for rental on top of keeping my security deposit. Also overcharging me for a rental I didn't ask for. I feel for my first time using this company I was treated badly and overcharged. I don't think I will ever use this company or recommend them to anyone else. Thanks for the poor services and beating me out my money in a time like this. I went to serval high authority and all they seem to be concerned of is how to keep my money after it was told to me all of it will be refunded because someone did something that wasn't supposed to be done and I was overcharged for a one way I never asked for.anita P.
Customer did not leave a comment.ALONZA K.
Thanks for being thereGarland M.
Very nice man and polite and eager to help and process you as quickly as possible Spent less than 5 minutes to unhook and leave very pleased by this individualamir H.
I had trouble using online assistance to change my reservation, called in and was helped immediately. Had to call a second time, first person failed to make my requested change.Peggy M.
I need this fraudulent charge taken off my cardGabriel J.
Love, Love the staff. My experience was frustrated free. The process was so simple and hassle free. I will definitely use their services again. Thank you.Angelkena G.
Customer did not leave a comment.Jacob D.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.ALONZA K.
Tire pressure light was on. Should check more carefully.Dan S.
Customer service is awesomeAnnette G.
Staff was friendly. I addressed some Tire issues and they ignored that. Said everything was good to go. Left out on a 1200 mile trip. About 80 miles into the trip discovered the right front tire only had 20 psi in it. It also had a slow leak as well. The right rear also leaked as well. Poor maintenance all together. Even the windshield washing fluid was empty.James R.
There was no sun flap on the driver's side of the van. Otherwise fine.Frank C.
The door was broke. Once I Ioaded my stuff, the door would not close. I had to call road side. They took 3 hrs. They are the ones that informed me that the was old and needed replacement. This delayed my one way to Texas. Now, I'm hoping that beat the ice.Jeanine O.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Kamiliah E.
Great help wood everything!!!Erwin H.
Great people Stuck in a bad facilityEarl B.
Small downtown place, return area was already full hard to drop trailerJames G.
Transition from excellence to superiorityhoward C.
Customer did not leave a comment.MICHAEL M. | Overall Experience
Worst customer service I’ve ever received. Never will rent a truck or storage unit from this location & I would not recommend this location to anybody that I knowKeishia B. | Overall Experience
I had scheduled to return the vehicle at a different location but the storage unit was at yours. The staff were very helpful to switch the drop-off to your location which saved me a lot of hassle and made it stress-free. They were also a great help with advice on the right storage unit for me. Special thanks to Ryan and the lady whose name I did not get (Sunday October 16).Dan O. | First Impressions
Customer did not leave a comment.Ricardo D. | Overall Experience
The staff was a big help and nice. I like my experienceElantra L. | Overall Experience
Customer did not leave a comment.rosanne w. | First Impressions
Customer did not leave a comment.JAMES L M. | First Impressions
I am being charged for a 10x10. The unit is a 5x10. Also the ceiling in unit is falling and the floor tiles are coming apart and unit should have been sweeped out. I want my unit to say a 5x10. To charge me for a 10x10, is not the size of unit.ALEX B. | First Impressions
Customer did not leave a comment.Angelia J. | Overall Experience
Units are nice and secure. Floors clean. Massive rat infestation. I had nothing perishable, no foods or anything of the sort, but had books and other items chewed by rats, covered in rat feces, and even a dead rat laying atop my items. Hopefully never have to use this facility again.dustin t. | Overall Experience
This facility is so bad I would even rate it. Water damage due to leaking room, you access the the second floor through removable stairs, there’s water damaged mattresses sitting at the front door, and etc. DO NOT USE THIS FACILITY.JORDAN B. | First Impressions
I could not use the facility for my needs, which I wish I had known beforehand. I ended up having to discard items I intended to keep. This storage facility is very outdated and should be brought current if you are going to charge current prices. On the other hand, the staff were kind and helpful.Takia M. | Overall Experience
Customer did not leave a comment.Conjetha G. | First Impressions
Customer did not leave a comment.DAVID D. | Overall Experience
Customer did not leave a comment.lisa B. | First Impressions
Customer did not leave a comment.SujeyT H. | First Impressions
Rented a truck to move heavy furniture expecting to have accessible storage. We asked to see the space when we picked up the truck but we're not allowed until we returned to unload. We were never told until that time that the storage room was 8 feet above floor level accessible only by heavy metal, steep, rolling, stairs making it impossible to carry up heavy large furniture. No other storage was available and we had to make emergency arrangements to store large heavy pieces.Ann J. | First Impressions
Customer did not leave a comment.Jada L. | Overall Experience
The staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facilityJerome D. | First Impressions
All furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190.00 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can’t reimburse for anything uhaul billed. This was a nightmareJudy U. | Overall Experience
Customer did not leave a comment.claxton W. | Overall Experience
The light above the storage unit didn't work sovI have to take a flashlight with me.ANN J. | First Impressions
Storage units looks as if they have rats. And also they have people living in the units.Christina B. | First Impressions
There was rat specimen all over my furniture and items.Courtney B. | Overall Experience
Customer did not leave a comment.Timisha B. | Overall Experience
Customer did not leave a comment.CHRISTOPHER W. | Overall Experience
Customer did not leave a comment.Jessica W. | Overall Experience
Customer did not leave a comment.CHRISTOPHER W. | First Impressions
My storage unit was falling into disrepair. The lock latch didn’t line up and the unit itself was falling apartWilliam S. | Overall Experience
Customer did not leave a comment.Amechi N. | Overall Experience
Very smooth operation and navigationCHRISTOPHER W. | First Impressions
Customer did not leave a comment.Anyah W. | First Impressions
Customer did not leave a comment.Karmesh P. | Overall Experience
Great place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so muchJacob M. | Overall Experience
Customer did not leave a comment.Gannon O. | Overall Experience
Customer did not leave a comment.Nicole S. | Overall Experience
After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We’re AWESOME!!! Couldn’t have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!gary w. | First Impressions
Staff went above and beyond. Friendly, helpful, professional!Doris L. | First Impressions
Customer did not leave a comment.Gannon O. | First Impressions
Parker is the best employee ever. The manager scott was also very accommodatingEric P. | Overall Experience
The staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!Franklin W. | Overall Experience
Customer did not leave a comment.Franklin W. | First Impressions
Customer service was wonderful all my questions about the truck and storage was answerd without a problem.Alexandria B. | First Impressions
Wonderfulernest g. | First Impressions
I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo frelisa c. | First Impressions
The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.Denise W. | Overall Experience
Great serviceDenise W. | Overall Experience
I highly recommend it. Very quick and easy.Rene W Z. | First Impressions
.Keith T. | Overall Experience
Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.Philip P. | Overall Experience
The staff member who checked me in was excellent, but the facility is Not great.TERESA P. | First Impressions
Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.Erin P. | First Impressions
It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.Carolina A. | Overall Experience
.Keith T. | First Impressions
The storage facilities were trouble, I would not put my worst enemies things in there.Richard W. | Overall Experience
The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.Kayla A. | Overall Experience
it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.AARON S. | Overall Experience
The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.Kayla A. | Reservation
All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.Kate W. | Overall Experience
While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.Treopia C. | Overall Experience
We chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.NANCY B. | Overall Experience
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