Customer Reviews for U-Haul Moving & Storage of Winston Salem

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Winston Salem

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Gerald N. on

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Just keep doing what you are.its working.

David K. on

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This staff made the turn in of equipment so easy. Great group!

Alexandria B. on

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Customer service was wonderful all my questions about the truck and storage was answerd without a problem.

Richard S. on

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Alexandria B. on

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James D. on

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latasha J. on

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Joey helped out with my last minute reservations and I will definitely use them again!!!

Patricia B. on

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Please see above comments.

Richard B. on

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Everything went well. Friendly staff. I would like to note that a headlight was out, so it can be repaired for the next customer.

Fred F. on

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Tomelene M. on

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Nothing..........it was a wonderful experience.

suzan O. on

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Eric L. on

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Miranda C. on

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Thomas B. on

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Again, customer service. I called multiple times "the day after" and got no replies. The cloud-based reservation system messaged the office, who still did not reply. I finally had to drive to the location again today just to get simple questions answered. Unacceptable customer service. Surely U-Haul knows how hard it is to get new customers? Why drive existing customers away?

Aretha F. on

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Customer service

Carolyn C. on

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Jamese S. on

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Xyomara S. on

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Scott did an amazing job maintaining his customer service, but the only thing that bother us was the WiFi! The WiFi was down!

Matthew Z. on

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Thomas J. on

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La Tonja M. on

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This was a great experience, the staff was helpful. I will be recommending this location to my friends and family.

Katherine P. on

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Friendly, easy check-in and check-out, clean truck, and good location. Keep up the terrific work!

Terri L. on

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Shateria C. on

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William K. on

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Bonnie K. on

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Kelly P. on

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drew H. on

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Jevon D. on

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Nothing needs improvement

William G. on

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Better instructions in how to pull in

Chelii B. on

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Tomeka T. on

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Raymond A. on

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Kinch W. on

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Dayna H. on

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The customer service was awful and I was being charged for damages that were not done by me to the truck and for gas that was already in the truck and I had pictures to verify.

Vernon M. on

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richard B. on

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Was told that I couldn't get car trailer until after truck was loaded. I have hooked up trailer for many years and have never had any problems. I think that she didn't have anyone there to hook it up at that time and was her way of getting around it.

ross K. on

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Ashante L. on

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Richard S. on

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Kelly G. on

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Clyde G. on

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Had to move other trucks out of my way to access my rental myself up

mario T. on

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Ashley R. on

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Dropped off in middle of the night

William G. on

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William H. on

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Sonia K. on

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Victor T. on

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Made you feel special

Fontella M. on

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Curtis W. on

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Henry M. on

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john C. on

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Stephen Y. on

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Outstanding customer support. Nice to be treated like a faithful customer on first visit. Recomend this location for all your needs

David L. on

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Marilyn L. on

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David S. on

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Improve appearance of equipment and have a larger variety of equipment

carl C. on

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Provide a hand truck/ dolly included truck rental. Thanks for the great truck and service!

CARL G. on

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Earl B. on

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Good folks

Jasmin K. on

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Steve W. on

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All good. A very pleasant rental experience.

Katherine B. on

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Kevin K. on

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The location was tough to get to since I-40 BUS was closed and we had no advanced notice.

William L. on

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smooth and effortless transaction

MARTIN S. on

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Waited nearly an hour in line to get my vehicle. Had to rush to my home since I had movers waiting on me.

LISA C. on

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Not much everyone pretty much help with everything and we very kind and help ful

ernest g. on

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Wonderful

lisa c. on

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I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre

Deltwan S. on

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I received a truck that had just been dropped off still parked up front and had not been cleaned. No walk through for the truck I was instructed to check gas and mileage myself. Truck smelled strongly of cigarette smoke, I walked back inside to ask if I could get a different truck and if smoking was allowed as I am not a smoker and I was told that all of our trucks smell like this, but no people shouldn't smoke in them. They offered to take it and wipe it down with some solution. Totally not acceptable, I will find other alternatives if need a truck for any reason. Or I will inspect the truck before I pay for it!

Linda T. on

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Crystal N. on

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This location never has the correct amount of people for how busy it is. Also what is the purpose of mobile when you still have to wait in line for keys.

Kellie C. on

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The steering wheel was gross/dirty; needs to be scrubbed. There was a long line at pickup while two guys stood outside yapping. The gentleman at the register handled the situation well and quietly went to get one of the guys to help with the line.

Kelly M. on

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Kenneth F. on

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Top notch service and equipment!

Fred D. on

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Works well the way it is

Shonte W. on

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Earl B. on

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Good crew

William A. on

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Vechicle was not in space office said it was to be and gas was no where near level they gave me.

CAROLYN L. on

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Kandi W. on

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All the staff was great.

Lorna R. on

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Staff was very helpful friendly and professional

Renes D. on

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Better communication about the return policy for during and after hours drop off..This needs to be explain completely

Jim M. on

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I had been using Winston-Salem lockbox because if was convenient. There was always a delay getting service. This time I tried U-Haul Moving & Storage of Winston Salem that is downtown. Night and day difference is service. I'll come here from now on.

Jennifer Z. on

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Tasia W. on

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DANNY A. on

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Creatcher J. on

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Even though we started off with a ruff start cause of the computers, he was very patience and funny and worked hard to get things right! And they other guy came in to help and everything went perfectly! Both were very friendly people.

Melvin H. on

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Keep up the good wirk

ralph F. on

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Robert W. on

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Jane H. on

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I did not rent a U-Haul for this location

stephen S. on

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Linda T. on

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Mark D. on

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Neil H. on

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More staff in morning. Long wait time.

Tim K. on

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Wendell C. on

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Always,I have used them in the passed.

Michael M. on

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The agent that I called to set up the reservation wasn’t too knowledgeable, but when I get there I was well taken care of. Thank you!

melody N. on

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LASHMIT L. on

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Have more staff if possible, the gentleman who was working Friday night of my rental handled things pretty well by himself for being a line of customers and having to move equipment.

William L. on

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My equipment was not at the location as promised. I was on a tight schedule and had to go to the next town over to get my rental. This delay cost me a lot of time.

Traci B. on

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The representatives were “Not” friendly at all. They were having personal conversations before acknowledging that I was present. I rented a pick up for two hours and he told me it would be the same price as well f I kept it 24 hours(really?). I’ve booked a trailer (6x12) for 10/29/19. But after the poor customer service, I think I am going to cancel once I book with another company. He/She didn’t check truck for miles. And I paid for 40 miles and used only 32. I’ve rented there before, And it was a Great experience for me.

Denise W. on

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The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.

Denise W. on

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Great service

Rene W Z. on

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I highly recommend it. Very quick and easy.

Keith T. on

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Philip P. on

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Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.

TERESA P. on

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The staff member who checked me in was excellent, but the facility is Not great.

Erin P. on

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Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.

Carolina A. on

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It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.

Keith T. on

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Richard W. on

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The storage facilities were trouble, I would not put my worst enemies things in there.

Kayla A. on

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The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.

AARON S. on

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it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.

Kayla A. on

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The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.

Kate W. on

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All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.

Treopia C. on

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While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.

NANCY B. on

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We chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.