Customer Reviews for U-Haul Moving & Storage of Winston Salem

6,840 reviews

118 N Marshall St   Winston-Salem, NC 27101

(336) 724-6951

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 724-6951

118 N Marshall St
Winston-Salem, NC 27101

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donnell W. 
Rating:
3.0

None

PHILLIP T. 
Rating:
3.0

Check in was slow, only 1 person at counter and a line of 5 people trying to pick up. I'm glad I printed my reservation because the person couldn't find it.

Dean E. 
Rating:
2.0

Was provided a truck with broken mirror and was charged for 2 gallons of gas for a 5 miles trip…

Baptiste R. 
Rating:
5.0

Employees were very nice and helpful

FRED F. 
Rating:
5.0

Customer did not leave a comment.

Teichrow H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The best experiences at this location. Use twice a year for move-in and move-out days for my two college students over the past three years. Every experience has been good!

TERRY P. 
Rating:
4.0

Customer did not leave a comment.

Antonio N. 
Rating:
1.0

Well when I first arrived the staff was rude and I was very polite. I had initially rented the uhaul for 3 night$ I also reserved the truck and the storage room well when I got there the uhaul workes told me that I didn't reserve a storage unit because they had none! Well that should not have been an option on the reservation. I am very upset when I got there they asked how many mile I said 100 well on the website it calculates the mileage at 0.29 and in the paper it says 0.69 so instead of a 90$ rental and storage room really caused me to have a horrible time . I want the number or to communicate with someone in corporate I want a refund and feel like you guys owe me I still have not been able to move my furniture and would be thankful if you gave me a storage building and another truck rental please email me back Wesley Oakes blakedavid0121@gmail.com

Wesley O. 
Rating:
3.0

Customer did not leave a comment.

Jaime P. 
Rating:
5.0

Staff is engaging, personable, knowledgeable, & professional. Recommendations were solid and improved the experience with the trailer. I have used similar services prior including different U-Haul campuses in different states. I can sincerely state that this is one of the best teams (and individuals!) that I have had the pleasure of working with. While storms were upon us at pick up and (I'm sure) limited staff near closing time on Sunday at return, everyone was friendly and made the process smooth and painless. Please extend my sincere appreciation and I shall most definitely recommend this team to anyone who asks for a referral.

Barton F. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
3.0

Made a reservation for a storage unit and when I arrived, was told that the site allowed customers to overbook and a unit was unavailable. Staff offered no empathy or solutions making this a very inconvenient experience.

Shaquana S. 
Rating:
5.0

Customer did not leave a comment.

Jermaine A. 
Rating:
5.0

Easy in / Easy Out, can't do any better.

Donald C. 
Rating:
2.0

I thought this would be like any other time I had rented a vehicle, but not this time. I only needed the truck to pick up some plywood that was very close by. I reserved the truck for 3 hours, drove it a total of 10 miles, and returned it an hour early. I figured I would put a gallon of gas in since I had only driven 10 miles. When I got my receipt emailed I noticed they charged me for 2 gallons of gas. I was a bit puzzled so I called the store. Initially the guy who answered told me that there was more fuel in the truck than I had said there was. I had taken dashboard pics. Anyway, after keeping me on hold for 20 minutes the guy came back on the line and said I would be refunded. It wasn't so much about the money after the guy inferred I was either mistaken or lying. It became a matter of character. It should have been obvious that the mileage was 10 miles and that does not take their 2 gallons and my one gallon of gas. It will be a very long time before I return to that UHaul location if ever! Your refund does not make up for the insult.

William F. 
Rating:
5.0

Customer did not leave a comment.

DAVIDHUGH C. 
Rating:
5.0

Customer did not leave a comment.

Tamekia B. 
Rating:
5.0

Customer did not leave a comment.

NATASHA R. 
Rating:
5.0

Staff was and has always been welcoming, friendly and professional. Kelly is amazing and willing to help anyway she can. Thanks guys!

Lashawnn S. 
Rating:
5.0

Customer did not leave a comment.

Dayanna A. 
Rating:
5.0

The team was great. Easy pick up and return. They made the entire experience very enjoyable. Thank you!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY V. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY V. 
Rating:
5.0

Customer did not leave a comment.

Yang S. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Friendly people!

LuisClaudio B. 
Rating:
5.0

You are doing excellently well. Keep it up.

HENRY A. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
3.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Equipment was somewhat dirty. I made sure to point it out the clerk and as well documented that with the pictures during the inspection process. It wasn't a problem, just wanted to show how the equipment looked prior to me picking it up.

Shawuan C. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Can't do anything better y'all are the best

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
4.0

Customer did not leave a comment.

RONNIE S. 
Rating:
5.0

Coustermer services were great.

Gregory C. 
Rating:
5.0

Everything was good.

Manly F. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
5.0

Be available for service

ALLEN S. 
Rating:
5.0

This location was clean and efficient. Total time on premises was 15minutes. The office is integrated with the online system which is extremely convenient. The employees are kind, knowledgeable, and courteous.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

BRIANA G. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Nothing service was great the car trailer did a wonderful job I love it and for sure I well be back

Anthony K. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

PATRINA R. 
Rating:
4.0

Nothing everything was okay

Jaime G. 
Rating:
5.0

None

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

Karla A. 
Rating:
5.0

Customer did not leave a comment.

Tecora L. 
Rating:
4.0

Customer did not leave a comment.

ALLISON F. 
Rating:
5.0

Customer did not leave a comment.

DAVID D.  |  Overall Experience 
Rating:
1.0

When I went to pick up the truck I reserved, they didn't have the appliance hand truck I also reserved. I was told to go to lowes hardware to see if they rented hand trucks. They gave me the key to the truck so I went out to get the truck and it was covered in mud. It looked like someone went mud boggin. I went back inside and told the lady inside, she said sorry our hose is broke! I was embarrassed to drive the truck like this so I had to wash it before I took it to my neighborhood. I did have the truck 2 days and put 300 miles on it which cost me $461.13 to rent and $170.00 in gas. I will never rent from uhaul again this is ridiculous. Truck renters stay away from this place 118 N. Marshall St. Winston Salem, NC 27101.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

Edgar J. 
Rating:
3.0

Customer did not leave a comment.

lisa B.  |  First Impressions 
Rating:
5.0

Super nice staff

Mitchell K. 
Rating:
5.0

Really helpful employees! A fast, simple, efficient process.

Mary S. 
Rating:
5.0

Everything was well done

Frank V. 
Rating:
3.0

Vehicle hauler had broken straps that I didn't discover until I tried to use it at my destination. Fortunately I had some in my personal truck that I rigged to make the trailer work. The uhaul had the trailer stored in a location that made it very difficult to get it in and out — no one in the store offered to help move it for me. I just had to thread the needle myself. Fortunately I have some experience backing up trailers but it would have been just about impossible for a novice

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Jasmine, who was the employee who took my reservation and answered all my questions, was very knowledgeable and helpful. She came across as an employee who enjoys helping others. Don't let her go if you want to keep this location making money.

Jeffrey E. 
Rating:
1.0

Customer did not leave a comment.

warren P. 
Rating:
5.0

Customer did not leave a comment.

Jacynthia S. 
Rating:
5.0

Check Engine light was on (I was told this before I left but was only going a few miles and it only needed the oil changed). Light for "Right front tire air low" was on (though it did not appear that way, nor did it give me any problem). All else good!

Joanna B. 
Rating:
5.0

Customer did not leave a comment.

SujeyT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
3.0

The truck was parked so to the fence, I had to get in on the passenger side. What is deal with the insurance, that it have an accident, you haven't pay for it when you return the vehicle.

ALLAN L. 
Rating:
5.0

Everything went well

Terence M. 
Rating:
5.0

Smooth and easy transaction. Staff was very helpful

Andy S. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Keep up the good work!

COLBURT G. 
Rating:
5.0

Very efficient and friendly.

John W. 
Rating:
5.0

There is nothing to improve my experience was perfect.

Charles D. 
Rating:
5.0

Service was great. Thanks

SAMUEL H. 
Rating:
5.0

All the staff members were very polite and extremely professional.

elise R. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

All was good. Associates very professional

Kevin B. 
Rating:
5.0

Get your people reliable office equipment! Turning card readers upside down and printers that don't work is a hassle for them. They shouldn't be apologizing for that.

Edward W. 
Rating:
5.0

Ahtziri was incredibly helpful. Would use this location again.

MYRON B. 
Rating:
4.0

Nice, friendly assistant.

Vickie G. 
Rating:
5.0

Customer did not leave a comment.

Teresa P. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Don't change anything.

John N. 
Rating:
3.0

I paid and checked in thru your app and still had to go inside. I was under the assumption that I wouldn't even have to get out of my truck.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA D. 
Rating:
3.0

Checking-in online did me no good at this location. I still had to wait forever while they went through the entire rental process. The truck has a violent shake to it at certain speeds as if it had a bad tire or bent rim. One bolt was sheered off on the jack for the auto transport. Pretty typical for U-Haul - they never take care of anything.

JOHN S. 
Rating:
5.0

The staff was very polite and extremely professional.

elise R. 
Rating:
5.0

Friendly, flawless service.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Falasade S. 
Rating:
5.0

Customer did not leave a comment.

JACOB E. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO D. 
Rating:
5.0

Thanks all was great

MARVIN P. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
3.0

The employee that helped us did not really help so much. He gave me a truck bigger than what I needed and I spend more money than I needed to spend.

MYA D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
2.0

Rented a truck to move heavy furniture expecting to have accessible storage. We asked to see the space when we picked up the truck but we're not allowed until we returned to unload. We were never told until that time that the storage room was 8 feet above floor level accessible only by heavy metal, steep, rolling, stairs making it impossible to carry up heavy large furniture. No other storage was available and we had to make emergency arrangements to store large heavy pieces.

Ann J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jada L.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facility

Jerome D.  |  First Impressions 
Rating:
1.0

All furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190.00 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can’t reimburse for anything uhaul billed. This was a nightmare

Judy U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claxton W.  |  Overall Experience 
Rating:
4.0

The light above the storage unit didn't work sovI have to take a flashlight with me.

ANN J.  |  First Impressions 
Rating:
1.0

Storage units looks as if they have rats. And also they have people living in the units.

Christina B.  |  First Impressions 
Rating:
1.0

There was rat specimen all over my furniture and items.

Courtney B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W.  |  First Impressions 
Rating:
3.0

My storage unit was falling into disrepair. The lock latch didn’t line up and the unit itself was falling apart

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amechi N.  |  Overall Experience 
Rating:
5.0

Very smooth operation and navigation

CHRISTOPHER W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anyah W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karmesh P.  |  Overall Experience 
Rating:
5.0

Great place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so much

Jacob M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gannon O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We’re AWESOME!!! Couldn’t have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!

gary w.  |  First Impressions 
Rating:
5.0

Staff went above and beyond. Friendly, helpful, professional!

Doris L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gannon O.  |  First Impressions 
Rating:
5.0

Parker is the best employee ever. The manager scott was also very accommodating

Eric P.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!

Franklin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklin W.  |  First Impressions 
Rating:
5.0

Customer service was wonderful all my questions about the truck and storage was answerd without a problem.

Alexandria B.  |  First Impressions 
Rating:
5.0

Wonderful

ernest g.  |  First Impressions 
Rating:
5.0

I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre

lisa c.  |  First Impressions 
Rating:
5.0

The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.

Denise W.  |  Overall Experience 
Rating:
5.0

Great service

Denise W.  |  Overall Experience 
Rating:
5.0

I highly recommend it. Very quick and easy.

Rene W Z.  |  First Impressions 
Rating:
4.0

.

Keith T.  |  Overall Experience 
Rating:
1.0

Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.

Philip P.  |  Overall Experience 
Rating:
4.0

The staff member who checked me in was excellent, but the facility is Not great.

TERESA P.  |  First Impressions 
Rating:
2.0

Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.

Erin P.  |  First Impressions 
Rating:
3.0

It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.

Carolina A.  |  Overall Experience 
Rating:
3.0

.

Keith T.  |  First Impressions 
Rating:
2.0

The storage facilities were trouble, I would not put my worst enemies things in there.

Richard W.  |  Overall Experience 
Rating:
1.0

The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.

Kayla A.  |  Overall Experience 
Rating:
5.0

it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.

AARON S.  |  Overall Experience 
Rating:
1.0

The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.

Kayla A.  |  Reservation 
Rating:
3.0

All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.

Kate W.  |  Overall Experience 
Rating:
1.0

While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.

Treopia C.  |  Overall Experience 
Rating:
4.0

We chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.

NANCY B.  |  Overall Experience 
No reviews have been submitted for this location.

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