Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ms. Shay was very nice and pleasant. Wonderful experience.
Omar P
Rating:
5.0
Customer did not leave a comment.
Brittany J
Rating:
5.0
Great experience thank you
Carol K
Rating:
5.0
Customer did not leave a comment.
Paula W
Rating:
3.0
The vehicle appeared to transmission service.
STEPHANIE H
Rating:
4.0
Pick up was difficult getting out where it was parked. Drop off was easy as disconnecting and they parked the trailer.
James W
Rating:
5.0
Everything went well
Fred F
Rating:
5.0
The location of this store is perfect. Located near Hwy 52 & I40.
Charles B
Rating:
5.0
Customer did not leave a comment.
Cynthia S
Rating:
4.0
Customer did not leave a comment.
Mike V
Rating:
5.0
Personalized care, great communication, equipment was excellent and provided at the scheduled time with kindness and professionalism.
Steven W
Rating:
1.0
very very bad experience, the battery terminals were loose, the rear marker lights did not work, and to make matters worse, arriving at the place where we had to load the truck, coolant began to leak from a radiator hose that was broken, and to make matters worse, I to return the truck and they charge me, as if I had occupied it, normally, even the miles I traveled to and from my house to the place where I rented it.
Jose D
Rating:
5.0
Everything is good as for my personal experience U haul is always my first choice. And # 1 rental truck company.
Donald H
Rating:
5.0
Customer did not leave a comment.
Jim H
Rating:
5.0
I have rented from, and dropped off at this location previously.
Jim H
Rating:
5.0
Customer did not leave a comment.
Darian S
Rating:
5.0
Customer did not leave a comment.
Nancy O
Rating:
5.0
Customer did not leave a comment.
Adam P
Rating:
4.0
Make sure staff know how to update a reservation. I came into that location in person on and added on an appliance dolly and when I came in to pick up there was no record of it in the system and they didn't have any. I had to go to another location to pick one up.
Mark S
Rating:
5.0
Customer did not leave a comment.
gary s
Rating:
4.0
Trailer renting: Display a message that the towing vehicle must have the brake/signal light connection prior to renting. I didn't have this connection on my SUV; however, I was able to drive a pickup truck to pull the trailer.
Murray M
Rating:
5.0
Customer did not leave a comment.
Josefina M
Rating:
5.0
Customer did not leave a comment.
Rashanda G
|
First Impressions
Rating:
5.0
I was able to pay for and gain access to my unit in less than 10 minutes, excellent customer service
Charlie E
|
First Impressions
Rating:
3.0
Really not a fan of being asked to take equipment to another site for a rebate only for it not to be insured. The cost to insure it almost undoes the rebate. Absolutely dumb.
Joshua S
Rating:
1.0
Staff extremely rude and charged me fraudulently
Alec H
Rating:
3.0
The young woman who worked inside was wonderful. However, the first truck we got had no gas cap. The second truck we got had the check engine light on for the whole trip, the low tire pressure light came on, and went off several times, and the truck was filthy- the inside had stuff spilled on the dash and steering wheel, there was garbage in the door cubbies; the back had no big garbage, but had little debris/dirt along the edges and in the corners. It definitely needed to be swept or blown out.
Elizabeth S
Rating:
5.0
Everyone at the Winston-Salem location where I picked up the truck was amazing.
RYAN A
Rating:
3.0
The area for storage unit was dangerous. A homeless guy was in my car digging for something to steal. I was scared and I scared him out of my car.
Camielle F
|
First Impressions
Rating:
3.0
I reserved with the call center and was not told about paying for mileage. Also the trucks advertise a different rate than what I was charged.
Beverly F
Rating:
5.0
Both customer service person and the attendee on the lot were excellent! Great employees.
Gracie R
Rating:
4.0
The price is too high
Keslyn G
Rating:
5.0
This is a very convenient storage unit. The room I rented was definitely not luxurious, but it was easy and convenient and it got the job done! Was very glad to have it and it made my life so much easier. An added plus is that the staff at this U-Haul are always extremely friendly and helpful. I definitely recommend it. Their U-haul truck & van rentals are flawless at this location as well.
JOHN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanya B
Rating:
5.0
Customer did not leave a comment.
Martin L
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul D
|
Overall Experience
Rating:
5.0
Nicole and her staff are fantastic
Shay is always willing to help and everyone is always very attentive
Would not go anywhere else
MELANIE R
Rating:
5.0
Customer did not leave a comment.
Sharon S
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
3.0
Customer did not leave a comment.
Raikole W
Rating:
5.0
Customer did not leave a comment.
kerry a
Rating:
2.0
Smelled of cigarettes
Logan W
Rating:
3.0
Have the truck ready an hour before pickup time as stated and instead of arguing with the customer JUST say sorry. If I'm already upset I've waited an hour the back n forth only ADDS to my frustration 😤
Jamel M
Rating:
4.0
Customer did not leave a comment.
Charles P
Rating:
5.0
Customer did not leave a comment.
Evan M
Rating:
5.0
Friendly, fast, and competent. perfect!
DAVE L
Rating:
5.0
Customer did not leave a comment.
Dawn S
Rating:
4.0
Customer did not leave a comment.
Dana C
Rating:
4.0
Service was great
BERNARD S
Rating:
5.0
Customer did not leave a comment.
joseph n
Rating:
5.0
Customer did not leave a comment.
Patrick D
Rating:
5.0
Keep up the good work.
Michael M
Rating:
4.0
Customer did not leave a comment.
MARY P
Rating:
4.0
Wonderful staff
Sherwood L
Rating:
5.0
I always use this location when renting a uhaul and I haven't been let down, pick up and return are easy and the staff are pleasant!
Abrianna H
Rating:
5.0
Customer did not leave a comment.
Nancy W
Rating:
5.0
Customer did not leave a comment.
Eursla H
Rating:
5.0
None.
Grover G
Rating:
5.0
very efficient and well run operation
joseph c
Rating:
1.0
I was definitely over charged and I'm getting a lawyer to look over it
Napoleon H
Rating:
4.0
Truck was clean however I felt it could have used a alignment very shaky lots of movement side to side
JoAnne J
Rating:
3.0
Get your facts correct becsisr the equipmen was returned in immaculate condition
reid s
Rating:
4.0
Customer did not leave a comment.
Jim P
Rating:
5.0
Customer did not leave a comment.
Parker M
Rating:
5.0
Exactly what I needed!
BENJAMIN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Customer did not leave a comment.
Kimberly S
Rating:
5.0
The young lady who helped me was helpful and answer all my questions. I got there right before closing and I was impressed with her . She was not rushing and took time to help me
Barbara G
Rating:
1.0
Storage was horrible. People living inside and also drug activity when called to report I was told to mind my own business. I wouldn’t recommend this place to anyone and I also reported it. I think this place should be shut down far as the storage part
Miai K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Javier A
Rating:
5.0
Great check in experience. Very friendly and welcoming staff at this location.
Truck was virtually brand new and awesome features.
Glenn S
Rating:
5.0
The Uhaul corporate app needs work. It was easy to find the location and park but the app never loaded to return the truck. We had to use the browser to go through the return steps.
Michelle V
Rating:
5.0
Keep everything as is and services will always be first in the business....
Ronald W
Rating:
5.0
Everyone working was really helpful and kind
Jack B
Rating:
5.0
Customer did not leave a comment.
Michael J
Rating:
5.0
Nothing. Everything was fine. We like this location
Michael R
Rating:
5.0
Awesome Experience. Will use again.
Darrell S
|
Overall Experience
Rating:
3.0
I had equipment issues with the truck. After 5 phone calls to the office for help, I had to drive the truck all the way back (32 miles round trip) to get help. The employee was great at fixing the issue but said she would take care of the mileage. After reviewing the bill, I was only given a credit of 12 miles.
Matt R
Rating:
5.0
The staff was kind and helpful.
Joanna B
Rating:
5.0
Everything was fine.
FRED F
Rating:
5.0
Customer did not leave a comment.
Sasha W
Rating:
5.0
Customer did not leave a comment.
Erik L
Rating:
5.0
Customer did not leave a comment.
Leslie G
Rating:
1.0
Only time you can get in contact with this location is when you are late on payment lol. Whoever runs this management is a joke. Also requested to speak to their manager as well but haven’t heard from him either in about two months but I was told they had two weeks to respond. Needs to be shutdown or under new management asap.
Nathan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith F
Rating:
5.0
Customer did not leave a comment.
Melodie M
Rating:
5.0
Customer did not leave a comment.
Erik L
Rating:
5.0
EVERYTHING WAS GREAT AT PICKUP AND RETURN...
steven k
Rating:
3.0
The assistant quickly disconnected the trailer and got me on my way.
Charles L
Rating:
3.0
Customer did not leave a comment.
Renee C
Rating:
5.0
Customer did not leave a comment.
robert b
Rating:
5.0
Customer did not leave a comment.
Lisa I
Rating:
5.0
Nothing to approve - very professional & nice!
Shane H
Rating:
5.0
Customer did not leave a comment.
Dashekia M
Rating:
4.0
Both attendants were on their personal cell phones when I walked in and appeared disinterested in doing their jobs. They did eventually tell me where to place my keys.
Michael P
Rating:
3.0
The truck we were assigned was parked on the edge of the lot in the trees. Hard to get into and the handhold in the door was full of water. The appliance dolly I requested in my reservation was not on the truck and was not available. We were give a utility truck and a furniture dolly. There were wet furniture pads (we did not request any) and we found someone else’s pillow under the pile.
Allison M
Rating:
5.0
Everything was excellence but I could not rate the staff because my interaction with them was short. I brought in the truck key and rented equipment and left
SILVIA N
Rating:
3.0
The truck rigged of cigarettes. The main cabin was dirty. There was a baby bottle left there. There were personal items left on the back of the truck. Half of the moving pads provided were wet. Hope I don’t have to move anytime soon because I don’t want to use this service again
Gabriel C
Rating:
5.0
Customer did not leave a comment.
Adam D
Rating:
4.0
Customer did not leave a comment.
Adrienne T
Rating:
5.0
Customer did not leave a comment.
Jerome H
Rating:
5.0
I had a bit of a problem with my hitch. Nicole immediately assisted in correcting the problem - great customer support !! Equipment worked perfectly.
WT S
Rating:
5.0
Amazing customer service
Maya J
Rating:
4.0
Overall, a great location. I’ve used them numerous times, and they’ve always helped to get the equipment hooked up.
Michael H
Rating:
5.0
Customer did not leave a comment.
Blake S
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
5.0
Customer did not leave a comment.
Meredith H
|
Overall Experience
Rating:
5.0
Very helpful and clean!
Asia B
Rating:
3.0
Customer did not leave a comment.
Kerri W
Rating:
1.0
Customer did not leave a comment.
Patrick R
|
Overall Experience
Rating:
4.0
Just wouldn't be up in the loft no more
Tracy C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nakayla B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mishele f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elanda S
|
Overall Experience
Rating:
4.0
Kind and accommodating after we had been refused entrance to the storage unit we had originally booked.
Mishele f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anika P
|
First Impressions
Rating:
3.0
Poorly staffed long wait times
Aaron A
|
First Impressions
Rating:
5.0
All was very enjoyable.
Thank you.
Angelo F
|
Overall Experience
Rating:
2.0
The layout of the facility is straight up DANGEROUS. The units are double stacked and the parking is on the street or non existent. Also, some lady was literally screaming and attacking people outside. She was parked in the handicapped spot and chased me. The staff witnessed her do this to several people and just did nothing. Completely incapable of handling the situation.
Alex D
|
First Impressions
Rating:
1.0
We had a unit with Uhual for about 2 years. We lived in an apartment during that time and rarely visited the unit. The time before we moved out, there was another lock added by the front office which we were not notified about and when we went to go into our unit they couldn’t find the key or break the lock off so we had to buy the tools and do it ourselves. When we finally moved out there was mold all over the wall and got onto some of our belongings. Highly disappointed the facility seemed clean and we should have been notified of any changes.
Weylin B
|
Overall Experience
Rating:
5.0
I am very impressed by this particular uhaul station all the way around. Very nice place. And well managed.
I’ll be back again for sure.
Thank you.
Angelo F
|
First Impressions
Rating:
5.0
Excellent service all the way. This is the best location with the best staff by far in town. Ty!!
Stephanie M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
|
Overall Experience
Rating:
1.0
Worst customer service I’ve ever received. Never will rent a truck or storage unit from this location & I would not recommend this location to anybody that I know
Keishia B
|
Overall Experience
Rating:
5.0
I had scheduled to return the vehicle at a different location but the storage unit was at yours. The staff were very helpful to switch the drop-off to your location which saved me a lot of hassle and made it stress-free. They were also a great help with advice on the right storage unit for me. Special thanks to Ryan and the lady whose name I did not get (Sunday October 16).
Dan O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricardo D
|
Overall Experience
Rating:
5.0
The staff was a big help and nice. I like my experience
Elantra L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
rosanne w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES L
|
First Impressions
Rating:
2.0
I am being charged for a 10x10. The unit is a 5x10. Also the ceiling in unit is falling and the floor tiles are coming apart and unit should have been sweeped out. I want my unit to say a 5x10. To charge me for a 10x10, is not the size of unit.
ALEX B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Angelia J
|
Overall Experience
Rating:
2.0
Units are nice and secure. Floors clean. Massive rat infestation. I had nothing perishable, no foods or anything of the sort, but had books and other items chewed by rats, covered in rat feces, and even a dead rat laying atop my items. Hopefully never have to use this facility again.
dustin t
|
Overall Experience
Rating:
1.0
This facility is so bad I would even rate it. Water damage due to leaking room, you access the the second floor through removable stairs, there’s water damaged mattresses sitting at the front door, and etc. DO NOT USE THIS FACILITY.
JORDAN B
|
First Impressions
Rating:
2.0
I could not use the facility for my needs, which I wish I had known beforehand. I ended up having to discard items I intended to keep. This storage facility is very outdated and should be brought current if you are going to charge current prices.
On the other hand, the staff were kind and helpful.
Takia M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Conjetha G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
lisa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SujeyT H
|
First Impressions
Rating:
2.0
Rented a truck to move heavy furniture expecting to have accessible storage. We asked to see the space when we picked up the truck but we're not allowed until we returned to unload. We were never told until that time that the storage room was 8 feet above floor level accessible only by heavy metal, steep, rolling, stairs making it impossible to carry up heavy large furniture. No other storage was available and we had to make emergency arrangements to store large heavy pieces.
Ann J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jada L
|
Overall Experience
Rating:
5.0
The staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facility
Jerome D
|
First Impressions
Rating:
1.0
All furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190.00 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can’t reimburse for anything uhaul billed. This was a nightmare
Judy U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
claxton W
|
Overall Experience
Rating:
4.0
The light above the storage unit didn't work sovI have to take a flashlight with me.
ANN J
|
First Impressions
Rating:
1.0
Storage units looks as if they have rats. And also they have people living in the units.
Christina B
|
First Impressions
Rating:
1.0
There was rat specimen all over my furniture and items.
Courtney B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Timisha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER W
|
First Impressions
Rating:
3.0
My storage unit was falling into disrepair. The lock latch didn’t line up and the unit itself was falling apart
William S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amechi N
|
Overall Experience
Rating:
5.0
Very smooth operation and navigation
CHRISTOPHER W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Anyah W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Karmesh P
|
Overall Experience
Rating:
5.0
Great place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so much
Jacob M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gannon O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole S
|
Overall Experience
Rating:
5.0
After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We’re AWESOME!!! Couldn’t have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!
gary w
|
First Impressions
Rating:
5.0
Staff went above and beyond. Friendly, helpful, professional!
Doris L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gannon O
|
First Impressions
Rating:
5.0
Parker is the best employee ever. The manager scott was also very accommodating
Eric P
|
Overall Experience
Rating:
5.0
The staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!
Franklin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Franklin W
|
First Impressions
Rating:
5.0
Customer service was wonderful all my questions about the truck and storage was answerd without a problem.
Alexandria B
|
First Impressions
Rating:
5.0
Wonderful
ernest g
|
First Impressions
Rating:
5.0
I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre
lisa c
|
First Impressions
Rating:
5.0
The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.
Denise W
|
Overall Experience
Rating:
5.0
Great service
Denise W
|
Overall Experience
Rating:
5.0
I highly recommend it. Very quick and easy.
Rene W
|
First Impressions
Rating:
4.0
.
Keith T
|
Overall Experience
Rating:
1.0
Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.
Philip P
|
Overall Experience
Rating:
4.0
The staff member who checked me in was excellent, but the facility is Not great.
TERESA P
|
First Impressions
Rating:
2.0
Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.
Erin P
|
First Impressions
Rating:
3.0
It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.
Carolina A
|
Overall Experience
Rating:
3.0
.
Keith T
|
First Impressions
Rating:
2.0
The storage facilities were trouble, I would not put my worst enemies things in there.
Richard W
|
Overall Experience
Rating:
1.0
The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.
Kayla A
|
Overall Experience
Rating:
5.0
it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.
AARON S
|
Overall Experience
Rating:
1.0
The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.
Kayla A
|
Reservation
Rating:
3.0
All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.
Kate W
|
Overall Experience
Rating:
1.0
While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.
Treopia C
|
Overall Experience
Rating:
4.0
We chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.
