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Carlos PCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dedicated U-haul location with helpful, knowledgeable, and friendly staff. Would recommend this location in the Hagerstown area.
STEVEN HThere was someone there to greet me before I had even walked in the door. He was incredibly kind and helpful. Always the greatest experience at this u-haul location. 5 stars all around!
alberto tGreat experience!
ROGER FGreat service! Great vehicle. Thanks guys
Dawn FFriendly and helpful service from the UHAUL folks. They made my first time using UHAUL seamless and I will use UHaul for my future moving needs.
Perry VThe body of the truck looked like it has seen much better days, but it ran fine and was clean inside.
Laurie KYour computer system caused a great amount of difficult paying for the rental and a retail purchase. The gentleman handling the transaction was patient, professional and very good natured. I would certainly enjoy dealing with him again.
Alan BFriendly staff
Paul DCan’t think of anything. Can’t think of anything. It went very smoothly.
Glenn BThe guy there was really great.
Clinton NI did not have access to the app. I could not reach service by phone early on a Saturday morning. Since I was unable to reach someone to adjust arrival time, the appliance cart I had reserved was no longer available.
matthew dgreat service great employees
BRIAN BThe truck was spotless! Staff is nice, polite and helpful
Paul MIt was perfect.
john fTrailer had lots of dust from hauling gravel or concrete or something of that texture/color. Fortunately we were only hauling trash, but I wouldn't have wanted to move furniture in it, for example. We returned the trailer around 1 pm, but it apparently wasn't checked back into your computers until after 630pm, because I got a call from your back office asking when we were going to return it, and whether we needed more time.
Paul LAmazing Staff!! Quick and Efficient!
Cassandra SVery helpful, thank you!
Ron KExcellent customer service. Easy reservation online with quick pickup and return. Izabella at location was prompt, professional and had great customer interaction during process.
John SHave more than one person working on a Saturday
Curtis LPassenger side seat belt was broken.
Jean MEasy to drop off after hours and big parking lot
Rodrigo DUnfortunate your computers were down at pick up, causing delay. Concerned about tolls. I don’t want to incur any late fees as the trailer plate was out of state and billing may be delayed.
William KThis is a big location easy to find just pull up and a guy comes out to check you in and you done. Very easy. U-Haul runs a good business
Anthony RQuick and friendly service. Quality products. Good experience.
DIRK MGreat and fast customer service
Timothy HEverything was great!
keith mGood service!
harold rCustomer support was great.
Jeffrei HWhy are there some hidden charges on my invoice
Tameeka MGreat customer service experience
Robert HTha only negative issue is that I reserved a 10ft Truck and ended up with a van. However, customer service was great! Van was New! Front desk gentleman was awesome! I’m a loyal customer to this location for the past 20 yrs
Janice COnly comment would be, it seem the staff member was alone. Dropped unit off a day early (April 28 @ 7:30am ish) and was told where to pull the unit but never received or was offered any documentation about the drop off/return.
Charles YCustomer service folks were helpful and friendly.
Todd CFiled BBB
Cecilia VVery friendly and good service
victoria sWhen doing one way moving after purchasing the truck they changed the drop off location on me THREE times. Highly recommend they stick to the location you select in the request to avoid any inconveniences or additional mileages. Yes they did provide extra miles however that doesn’t include timeframes if the location closes at a certain time and you need a cash refund to handed to you by a human being. Felt rushed, considering someone who doesn’t exceed past the posted speed limits in route. The gentlemen that helped me through the pick up and drop off process were excellent. The system and over uhaul company I do not recommend.
celia lWas so, helpful to use their rental trailers is easy to use. I do recommend!
GERVIN AGreat customer service
Kathleen KUnhaul truck was nice and easy to drive.
Theresa JThe truck we had smell like smoke, but other than that it was good
Thomas PNone
CARL RThe back tire had a slow leak. By the time we got to our end point, we had to call and get it fixed. Waited over an hour for it to be fixed
Ronald OSuch an easy moving experience!
Brooke L | Overall ExperienceGreat customer service - couldn't ask for better
Albert S | Overall Experience