Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

8,082 reviews

5456 Main St   East Petersburg, PA 17520
(Manheim Pike Rt 72)

(717) 569-4538

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 569-4538

5456 Main St
East Petersburg, PA 17520
(Manheim Pike Rt 72)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Reservation process went smoothly, can take of everything on-line including check-in. Service representative was friendly and thorough. Equipment was in good condition. Thanks!

Mathias H. 
Rating:
3.0

Wanted to checkout after hours they didnot tell us about having a U-Haul account. It would not let me make a count and I could not check out that way. I should not have to be chargcharged any 20;$ fee

Jullie B. 
Rating:
4.0

Notify the customer via a phone call when a pickup location is changed

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

All Good

Robert F. 
Rating:
5.0

The staff were especially helpful and friendly during the rental process.

William I. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

Customer did not leave a comment.

brian O. 
Rating:
2.0

Your self check in with phone is very user unfriendly!! I found the whole check in and return process difficult and frustrating to use. This location is super short staffed and overwhelmed!

J. Scott I. 
Rating:
4.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Solid team at this location, had a great experience!

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Set up an appointment to get a trailer hitch installed. Our van already had an aftermarket rear bumper guard protector on it. Derek came out and inspected it. He initially was hesitant about removing it as he was concerned the bolts would snap off due to excessive rust. He was very patient and answered all of my questions. After deliberating I gave him the go-ahead to try and remove it. He was able to get it off and get our new hitch installed! Didn't even charge us for any extra time. Besides Derek, I interacted with 3 other staff members between dropping our van off and then picking it up. Everyone was friendly and it was a great experience.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

Nothing. This is the BEST U-haul location in the area!!

SHANE S. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

PEOPLE WERE VERY HELPFUL

lee B. 
Rating:
1.0

Charged 25 dollars for cleaning even though is swept and it was dirty when i got it. Also there was no easy place for me to leave the truck.

ILYA L. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA C. 
Rating:
3.0

Provide clear sign or area for customer parking.

Phelan C. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

KIM C. 
Rating:
5.0

All the staff was fenomenal! Great customer service! They helped me pick and install the trailer and when my vehicle brake lights connection failed, they found a truck for me to use so that i can solve my moving needs. 20/10, very satisfied with their help and service. Thank you!

Felix D. 
Rating:
4.0

Customer did not leave a comment.

MarkW G. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

JACK E. 
Rating:
5.0

Again my problem is with Uhaul. I spend $10,000 or more each year on rentals and your company is not dependable.

GLENNALAN M. 
Rating:
3.0

Staff wasn't especially friendly, welcoming, didn't introduce themselves. Helpful but no smiles or friendly gestures - especially manager lady (think so). For being in the customer service business these folks could benefit from some training.

Thomas F. 
Rating:
5.0

The staff at this location were very friendly and professional. It felt more like a family owned business than a regular u-haul experience. One would almost think they actually enjoyed what they were doing and who they were working with…go figure. Very refreshing to see! Thanks

Emily G. 
Rating:
5.0

Customer did not leave a comment.

JESSICAH R. 
Rating:
5.0

Denise and her team are great to work with and thanks for helping me to rent my 10th truck -- you are the best!!

Caryl B. 
Rating:
5.0

Quick and easy - thank you!

Jake A. 
Rating:
5.0

Customer did not leave a comment.

paige S. 
Rating:
5.0

All is good, thank you!

Randall T. 
Rating:
5.0

I would be more than willing to use your services again

mark S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
1.0

Poor customer service. Pressured to bring truck back at a specific time only to sit in line for 30 min to get checked back in. Had to park my car down the road and walk back to store because of “little” parking. The store has several good spots marked with cones

Daniel B. 
Rating:
1.0

Our entire experience was not enjoyable or professional. We spent well over $100 and did not receive any guidance or assistance on the process. Our reservation was incorrectly booked, causing us stress on the weekend of our move with no apologies or accommodations. The attitude was conveyed almost as though we were causing an inconvenience by asking for this adjustment. We also were not given any breakdown of charges until asked, and were even hung up on at one point after asking a normal question about the process. We are very understanding people who work in service, and even with this patience we were shocked by the experience. The one good thing I can say was that we were offered a waive of our service charge, but to us that was the bare minimum of service. Please relay the need for better customer service at this location.

Makenna L. 
Rating:
5.0

Customer did not leave a comment.

Mitch R. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Great

Robert Dale S. 
Rating:
5.0

Customer did not leave a comment.

Efrain C. 
Rating:
5.0

Customer did not leave a comment.

Rory G. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
4.0

Customer did not leave a comment.

Alonza P. 
Rating:
5.0

Customer did not leave a comment.

Rosanne H. 
Rating:
3.0

The pull out ramp for my 26' truck was not connected to the truck. So when I pulled the ramp out to start loading, the ramp fell off of the truck and landed on my foot. I was lucky that is did not break my foot before I even started moving. Just disappointed that the ramp was not even inspected before I rented it.

MIKAEL M. 
Rating:
5.0

Customer did not leave a comment.

peter C. 
Rating:
5.0

Super efficient and very helpful staff. Loved the set up and ease of drop off.

Megan K. 
Rating:
1.0

I wasn't told about the process of dropping the vehicle off at a different location. I rented the truck and drove from Lancaster p.a to the Philadelphia area and had to return the truck back out to Lancaster. It cost me a lot of extra time and money. I then had to take a $107.00 Uber back after I dropped it off because of the time there weren't any trains running into Philadelphia. I asked the location if my drop off could be changed I even called the corporate office to see if I could be accommodated and was given an attitude and left with no help. So I will never be using u haul again and will warn everyone I know to use any other company besides u haul.

Chris J. 
Rating:
5.0

The bet customer service and extremely customer oriented.

William C. 
Rating:
5.0

All is good 👍

Aladino P. 
Rating:
5.0

Customer did not leave a comment.

Nestor C. 
Rating:
5.0

Customer did not leave a comment.

Dragan L. 
Rating:
3.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Kim F. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I don't appreciate Uhaul forcing me to purchase a hitch. I liked the temporary hitches you used to provide when renting a trailer. You make money but don't service customers! We end up paying much more than needed.

Joy C. 
Rating:
5.0

Customer did not leave a comment.

Ramon D. 
Rating:
1.0

Pathetic place, waited 45 minutes just to return a truck

William L. 
Rating:
4.0

Not enough staff, customer parking was nearly non-existent

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
3.0

Explain the process in better detail. I returned late at night. There was no where to park the vehicle and the app did not take pictures. Apparently this was a known issue but it took an hour of me trying and waiting for customer service to inform me of this. Please let customers know what to do if these things MAY happen

Allison M. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

MINDY R. 
Rating:
5.0

Customer did not leave a comment.

Leonid R. 
Rating:
4.0

The attendsnts at the store were very kind and helpful; I'm grateful!! The truck itself needed some lubricating at the loading door pulleys and the loading ramp. It was really hard to open / close the door and to slide the ramp in and out. It also needed windshield wiper fluid. Thank you!

Verónica B. 
Rating:
5.0

It was just moving local items. All three of the workers that assisted me were professional and courteous.

alan Z. 
Rating:
5.0

Quick and easy check in

susan H. 
Rating:
5.0

Customer did not leave a comment.

Jinok H. 
Rating:
5.0

Clean. I was surprised that the restrooms were so clean. Typically in places like this they are not well kept.

Marc G. 
Rating:
4.0

Customer did not leave a comment.

curt H. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Customer did not leave a comment.

Guilbert B. 
Rating:
4.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Thank you for letting me check out the equipment before I did the one-way rental from Florida back here.

Theodore J. 
Rating:
5.0

Denise and her team are exceptional! Kind, friendly, speedy, and quick to apologize if the wait will be longer than anticipated. I have used this U-Haul location for 8-diffrerent rentals over the last year, and I will continue to use them and to refer others to them! THANKS!

Caryl B. 
Rating:
5.0

Easy pick-up and drop-off. The employees were polite, helpful and a pleasure to do business with.

Thomas U. 
Rating:
5.0

The mobile pick-up process is definitely flawed. Customers should be made aware that there needs to be additional verification (like calling an alternate phone number or uploading a passport or lease agreement) before you are sitting at the location ready to pick up your truck. I doubt most people have these items just readily available to them if not made aware. You website also glitches a lot, which made the pick up more difficult. It would be nice if you had an app or specific links that can allow you to do more of this pre-registration items before you are at your location, so when you arrive, you just do one or two things in order to pick up the truck.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Carlo Q. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

HANSJORG S. 
Rating:
5.0

Truck needs shocks

Sean L. 
Rating:
5.0

Do not put red alert on customer until the customer has been called to be informed of this ! Sometimes the move takes longer than expected I would not take the truck I just needed more time !

lisa W. 
Rating:
4.0

Customer did not leave a comment.

Warren J. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
5.0

The young man I dealt with was very efficient, congenial and a created a friendly atmosphere.

leroy O. 
Rating:
5.0

Got there late but it seen very nice and clean

Aladino P. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

24/7 drop off much easier no problems

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

The staff was great !

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

WOW -- These guys really make it easy to rent from U-Haul! Denise and Derek were wonderful with the reservation and the checking out! This is our sixth truck/van that we have rented over the past 10-months and each time the reservations, pick-up, and delivery have been excellent! THANKS!

Caryl B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Customer service was excellent when renting the truck and when returning. Tonya was very helpful with my return of the vehicle. Thanks again

Neil P. 
Rating:
4.0

Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient

susan B.  |  Overall Experience 
Rating:
5.0

Lewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.

ray g.  |  Overall Experience 
No reviews have been submitted for this location.

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