Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

8,477 reviews

5456 Main St   East Petersburg, PA 17520
(Manheim Pike Rt 72)

(717) 569-4538

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(717) 569-4538

5456 Main St
East Petersburg, PA 17520
(Manheim Pike Rt 72)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was charged for gas I didn't use - I drove the truck for 20 miles for a local move and put four gallons of gas in when I was done and they still charged me almost $30. for gas upon return.

Nicole L. 
Rating:
5.0

No problems. Nice staff too, Only one issue-space. Very busy place when we dropped off. Staff did a great job.

Harry B. 
Rating:
5.0

The rental process was quick and easy. I will return to this location for any future rental needs.

William W. 
Rating:
5.0

Customer did not leave a comment.

Edgardo S. 
Rating:
4.0

The app for returning after hours a vehicle

Samuel D. 
Rating:
5.0

Everything went very smoothly. Your staff was very helpful and friendly. I will definitely rent a truck again from this location, when the need arises.

Gary T. 
Rating:
4.0

Service was very friendly both at pickup and return !

Richard S E. 
Rating:
5.0

Overall great experience, highly recommended

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Jake C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

There was sticky residue in the cup holders that was missed during the initial inspection. It was quite gross.

Nicholas V. 
Rating:
3.0

People that checked me in could've been a little more friendlier. They really never said a whole lot of anything.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

More customer parking please

Tim M. 
Rating:
5.0

Notification as soon as hitch instill was completed

brenda H. 
Rating:
5.0

Great, friendly, and helpful staff, prompt service! Great job!

stephanie P. 
Rating:
2.0

Customer did not leave a comment.

Juan A. 
Rating:
4.0

The only issue was that I rented a trailer 1 mile from my home, but was notified later, that I needed to drive 18 miles (36 miles round trip) to pick up the trailer.

Roger W. 
Rating:
4.0

Customer did not leave a comment.

Rick L. 
Rating:
1.0

The app did not work well. Took me 40 min to get the truck out of the lot. The vehicle did not have the hand truck (appliance) I requested. I overpaid for the gas because it was 3/4 and it was hard to tell when to stop.

michael R. 
Rating:
4.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Nothing

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

ron R. 
Rating:
1.0

People were great, facility was awful. Barely any parking. Had to park at another business

David L. 
Rating:
1.0

Absolutely everything was good for my return and it went well. My biggest problem is that my sister left her wallet in the truck. It had an Apple air tag inside and it's last know location was this UHAUL. I was sent the receipt for my UHAUL via the attendants device and moments later pinged the Apple air tag at the UHAUL location. This is to state that I got the receipt while I was there and the time stamp for the Apple air tag is later after we left so it was at this location. We drove home and realized we didn't have the wallet and checked the next day. The wallet was not there. The Apple air tag is no longer responding. The wallet had 100$ in it and all my sisters identification. Including her retired Veterans ID, Drivers license and medical cards as well as her credit cards and debit cards. I find it hard to believe that no one saw it and that the Apple air tag just for some reason stopped responding to location update. I do feel like someone took the money and discarded the rest and and no one is coming forward. We told the attendant there about this issue and he hasn't seen it and no one has been able to find it and he said he texted their group chat. Still nothing. I don't expect to get the money back but if someone finds the wallet my sister would like it back.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

ErickJose R. 
Rating:
4.0

Overall great experience, would recommend this facility

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Jefferson G. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Nicolle M. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
2.0

Was told when signing the contract that the gas tank on the truck that I would be renting is full, but when I got into the truck and started it up, it had roughly a quarter of a tank of gas in it. Both staff members told me I had to take a picture of this and the mileage and submit it in order for this issue to be resolved. So instead of them fixing this for my reservation or providing a different truck, I had to start my day with a quarter tank of gas. The gentlemen that reviewed the equipment when I returned the truck was very nice and helpful and submitted this information for his review, so I didn't need to do extra work for an issue that I didn't cause.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

great service

John C. 
Rating:
5.0

Nothing of note needed. Checkin and checkout were both fluid fast and easy. Staff very accomodating

Joseph P. 
Rating:
3.0

The check in process is a joke . Having an employee to send you a link just to get a picture of your license takes longer than it should . Plus I have yet to receive a final bill and it has been 4 working days .

Luke D. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE H. 
Rating:
5.0

Equipment was available for immediate pickup, I did not need to reserve in advance. Friendly and courteous service for both pickup and drop-off.

Ronald D. 
Rating:
5.0

Very efficient and fast service

John B. 
Rating:
5.0

Maybe a waiting area for hitch installations and other small jobs. That being said, my job was completed so quickly that it wasn't necessary.very pleased!

William L. 
Rating:
5.0

Customer did not leave a comment.

Bernice B. 
Rating:
5.0

Customer did not leave a comment.

Juan G C. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

BENNETT B. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
4.0

Mom's attic had water on n lost 5 boxesI told them but nothing.

Vincent M. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Easy to schedule and quick and efficient installation.

Nicholas M. 
Rating:
1.0

The truck had a badly leaking tire valve which should have been discovered and the truck never should have been allowed to leave the lot.

Ray F. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

The truck I was assigned had a major scratch down the driver's side of the truck that wasn't documented by uhaul I had to disagree with the condition and unload the photo's documenting the scratch before departure. This just added unnecessary time for the client.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

andrew K. 
Rating:
5.0

Parking seems an issue at East Pete location. It is difficult to pull in and out of driveway safely at times due to this issue as many of the larger trucks are lined up and cannot see the road to pull out. Other than this, 5 stars.

Guy M. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

The rep that checked me out with the equipment was rude upon my initial entry into the building. She assumed that I received email notifications to do preregistration of my license, until I had to explain that I did not receive the emails since the equipment was only reserved that morning. Made me feel diminished as a customer.

J R. 
Rating:
5.0

Customer did not leave a comment.

jay S. 
Rating:
5.0

Customer did not leave a comment.

Tracey U. 
Rating:
5.0

Customer did not leave a comment.

Angel J. 
Rating:
5.0

Customer did not leave a comment.

Juan G C. 
Rating:
3.0

I selected a specific pick up and drop off location which was closest to my house a month in advanced and I got a text a week before pick up that my pick up was at a different location. I called and told them I was upset and they said they'd change my mileage to 79 cents and it wasn't changed. I still paid .99. What's the point of selecting a location when you change it a week before move date? This is the second time this has happened to me. It's super frustrating because I'm charged per mile so I paid 20 extra miles than I would have originally.

Kali V. 
Rating:
1.0

Retraining needs to be done at the location I feel like my civil rights Violated discriminated against worst feeling ever will never go back to this U-Haul in my life

Jackie S. 
Rating:
1.0

I can't believe how awful this entire experience was. I have not undergone so much stress in my life. First off, your website says a one bedroom will fit easily into one box. That is complete bullshit. You need to take that down that's your fault. It would barely fit in a dorm room. Fix it. And then to get a second U-Haul box was a complete disaster. None of your facilities were ready when they were supposed to be and I ended up having to leave at 9:30 PM to drive across the country. Furthermore your entire Customer Service team is under trained and mismanaged (Or not managed at all). To just ask a simple question - I would just get transferred over and over again. No one has compensated me for my time stress and broken belongings either. Zero stars. I have a large TikTok following as well and I'm going to do a video there about how awful your services are.

MOLLY P. 
Rating:
4.0

Buy new trucks

Emily F. 
Rating:
5.0

Good job Thank you

Fred P. 
Rating:
5.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Nothing. The staff are always helpful and kind at the U-Haul location on 5456 Main St East Petersburg, PA 17520.

Desmonde H. 
Rating:
2.0

The service was great but the scheduling was terrible. They scheduled the hitch install but didn't have the hitch in stock when I arrived. I got a text message the second time and had to call them to confirm it wasn't a mistake and that they actually had the hitch in stock. When I went to get it installed, they only booked 1/2 hour to do the replacement which wasn't enough time so I had to reschedule yet again. I ended up removing the old hitch myself because I wanted to inspect the condition of the car's frame before the new hitch was installed. It needed some touch-up paint. The new hitch was installed on the third visit but I didn't get any call or text when the job was completed.

Forrest S. 
Rating:
5.0

Customer did not leave a comment.

Judi M. 
Rating:
5.0

Good manager response to my needs Good associate work

ABDOULAYE T. 
Rating:
4.0

Need bigger space, parking limited

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

SHERYL S. 
Rating:
4.0

Trailer was not cleaned out and I forgot to check on pick up. Now I have to dispose of metal bed rails.

Joshua T. 
Rating:
5.0

Thank you for making moving day a success

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

No improvements. I have used U-Haul at this location on multiple occasions, and have always had a positive experience.

Desmonde H. 
Rating:
1.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Brunilla L. 
Rating:
5.0

nothing at this time

Bill S. 
Rating:
5.0

Painless

John P. 
Rating:
5.0

They were fast and very helpful!

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

It was a very easy return.

linda J. 
Rating:
1.0

The 5x8 trailer had a leak and my stuff inside got wet! When I told the U-Haul rep when checking in they didn't seem to care at all. I had the trailer for 3 days but returned it the next day because of the leak. No one even asked if I wanted a replacement trailer?

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Kerry D. 
Rating:
5.0

Customer did not leave a comment.

Florence W. 
Rating:
5.0

The truck was so nice and drove nice. I did not want to give it back. But i knew i had to give it back. Staff was friendly and very nice.

Richard K. 
Rating:
5.0

Make sure to check the cargon lights make sure they all work correctly

Marvin F. 
Rating:
3.0

It was not explained when we picked up the van the process for returning. This was hectic and frustrating as staff was yelling at us for not knowing.

Dan J. 
Rating:
4.0

Limited customer parking. No staff at counter upon arrival and waited about 5 minutes until someone came. However staff were friendly and helpful and seemed to be moving quickly to take care of multiple customers. Good job!

Roger B. 
Rating:
5.0

Drop off was easy and quick. Customer service was great as well.

Tyler A. 
Rating:
4.0

Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient

susan B.  |  Overall Experience 
Rating:
5.0

Lewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.

ray g.  |  Overall Experience 
No reviews have been submitted for this location.

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