Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Lancaster

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Joseph S.
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It was our first time renting a truck. It would have been nice if the lady walked us out to the truck and went over some things with us. We had to find the truck on the lot. Wasn't sure how to open the back. This store just lacks in customer service.

JASON J.
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GARY H.
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Elaine E.
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Robert R.
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Andrew B.
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The longer haired guy was quick courteous and efficient running the shop effectively alone on a busy Sunday when I returned the trailer. It was impressive to watch him manage a continuous stream of 3-4 rotating returns at any given time without issue. On pickup I was helped by a woman named Alexis- she was fast, kind, & knowledgeable as well. She hooked my motorcycle trailer up with no issues all the way to Muncy, up a mountain and back. Also was so sweet that if she wasn't working I would've asked her for her number! 10/10

gerald A.
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Ronny R.
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Benjamin R.
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Vilnis B.
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Dan got me signed in and hooked up to the utility trailer in no time. No fuss, no muss, he knew exactly what he was doing. When I dropped off the trailer, (different person) it was so quick and easy, I didn't even get his name to be able to properly thank him!

HEIDI G.
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Coleman D.
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Myron S.
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Michelle H.
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Tell customer that the ignition is tricky before they go out and try to start the truck. Evidently some models are known for this. This will avoid customer feeling frustrated and thinking they were given the wrong keys.

Janice M.
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This U Haul facility is excellent! They have every moving supply you need to move. The staff was extremely courteous and professional. A+++++!

John T.
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The only issue I had was when I went to refill the gas tank I ended up filling the tank because the gas gauge did not move until I drove 2 miles, so I ended up paying an extra 25 dollars for nothing.

Greg N.
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I was not happy that my original reservation could not be honored. We lost a day of travel because there wasn't a trailer available at the reservation time. This is very frustrating with a reservation made weeks in advance.

Zachary B.
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THAYER H.
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Greeting was lazy. Had to drive to 2 locations

Nestor G.
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James M.
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The employee was very friendly!

Timothy K.
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William R.
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Very busy there. Only one person working at the time. Did not have the 8ft truck there for me. It was out and a customer still had it. I reversed it 2 days ahead of time. The 15ft van they gave me was overkill for what i wanted to do. They did in it to me at the 8ft truck rate.

Edward H.
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Stanley P.
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franklin S.
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Self check out was a little difficult. The associate that left a message talk too fast/self check out. May be a larger sign outside

David T.
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The U-Haul employee that rented me the trailer and hooked it up was excellent.

JEFFREY S.
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GREGORY R.
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bob S.
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harry E.
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BRIAN C.
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William B.
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JOCELYN W.
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James M.
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Great customer service!!!

Richard G.
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Richard H.
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When I went to get the truck I had issues with the app, including waiting over 15 minutes past my reservation time for my information to be approved. Employees were not wearing masks. As far as the app was concerned I was able to leave without verifying the odometer, fuel level, and pictures. Truck seat was very torn up and there was some trash left in the cab. Drop off was even worse. I returned after hours to find the key drop dangling off the wall, and nowhere to leave the keys. Spent 15 minutes on hold waiting for customer service and another 15 minutes working on a resolution.

Darren L.
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I have never received a confirmation call from staff at a Uhaul dealer before. Great job!

Thomas N.
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The 17' truck reserved and guaranteed was not available. No assistance was offered (well a little assistance - characterized as a weak effort). "Sorry there is nothing I can do" when one is all set to move is to project an "I do not care attitude"

Kristen D.
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Kelly S.
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My experience was great, the people working were respectful, fast and friendly, the bathroom was clean!

Vincent M.
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Great customer service. Jordan was truly outstanding in assisting us getting a truck for our cross country move. Can't say the same for the poor customer service at U-Haul.com. Go to your local agent if you want a good experience. Skip the long wait on the 800 number. Couldn't believe those at HQ would not give us a pick up location until the day before the move. That's totally unsatisfactory. Thanks again Jordan for going out of the way to get us what we needed when we needed it.

randall H.
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Both employees that assisted me had great customer service skills and were very nice and helpful. Great experience,

Theodore D.
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Sara G.
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Frederick S.
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I had a horrible experience with the corporate call center and called directly to your location and Denise was very helpful and spent extra time to figure out the logistics to help get my rental figured out

Brian L.
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KIRK P.
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Maylene G.
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harold B.
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Timothy S.
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Free coffee?

George S.
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DAVID B.
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Customer service provided by Jordan was great. Other staff were not warm or inviting.

Alfred M.
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Kimberly G.
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Nathaniel S.
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Neema T.
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All good

DANIEL M.
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Process was quick, easy and convenient. I would certainly recommend this location to others.

John K.
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Not much. The service was excellent. The employees were helpful. The truck was in great condition.

Cesar G.
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Excellent service and attention, the unit was clean, the return process was fast in despite they revised everything.

COURTNEY M.
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We've always had great service at this location. Keep up the great work!

Dori B.
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Holly W.
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RAUL P.
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Frances M.
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Our customer service guy Jordan was beyond helpful awesome experience ! Thank you !

MICHAEL H.
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John V.
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Daniel D.
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In the middle of a pandemic and none of the staff seem to think a mask is important. Pretty scary to have to do business there. Put a mask on at least when customers are in the store and in close proximity.

Dennis B.
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Keep doing it the same way. You guys do a great job and make the customer feel like a friend. Thanks again Dennis

MATTHEW T.
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LISA S.
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We rented a cargo van and were pleasantly surprised at how updated it was. It had usb ports and we could link up our phone to use gps.

Eric M.
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My customer service representative was awesome, he got me set up quickly and made the pickup seamless.

Leo V.
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Answer the phone calls, long wait times or no response back. Needed help with return.

Eric S.
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Customer did not leave a comment.

Roland S.
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Price for mileage excessive.

Darryl V.
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Jordan Kramer was very helpful & professional! I've always had great experiences with this location!

Joseph K.
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The young men who I dealt with were very professional and polite. I wouldn't recommend changing anything.

Cory W.
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I was very impressed with the overall experience. The customer service was top-notch, and the van was remarkably efficient.

Robert G.
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David S.
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Good service and equipment (used 10' truck) was in good condition

Bobby T.
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Quick drop off process and again I was treated well! Will only use Uhaul for all my moving needs!

Tom S.
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I didn't see a place to write about the piano movers that we attained through your UHaul site. Eugene and Karl from Bayonne, NJ were wonderful. They moved a piano up from our basement and then down a few more steps to be loaded on the truck. They were professional and courteous.

Anthony J.
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George L.
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Not much room for improvement. Dan Dull checked us in and very carefully went over everything. He answered all my questions. He checked and re-checked the operation of the trailer lights, and when one of them was a problem, he quickly replaced the 4-pin to 9-pin adapter with another. When returning the trailer, Jordon Kramer was quick and efficient, and he too noticed an issue with one of the lights and quickly checked it and confirmed that the issue was with the trailer and likely a burned out light. He also only charged us for a single day even though we were several hours late in returning the trailer and rightfully could have been charged for a second day. If I ever need a truck or trailer again, I will not consider going anywhere else, and I will not hesitate to recommend the Lancaster location to anyone else who does.

Thomas W.
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Outstanding experience. Will highly recommend this site.

Kent H.
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This is my favorite U-haul location. Great service, efficient, and you always have what I need. Keep it up. You may consider a storage unit facility in the vicinity. I love using the U-haul facilities, it just seems like this location should have one.

Jmaes N.
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walt T.
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MARGARET J.
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Staff is friendly and helpful. Seems to be poor communication between uhaul logistics and the stores itself. The instore service providers very helpful and knowledgeable but the logistical service providers set the instore representatives up for failure. The outdoor pullin return stations are a joke everywhere. You sit there for 5 minutes like the signs I struct you to do so, but when you get out you see 2 or 3 guys either on a smoke break or sitting in office.

Michael S.
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Carol J.
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justin B.
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Paul F.
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Also fill propane and have moving supplies. Nice if you live in the area, but not fun if you're planning to pick up in Shillington. U-haul corporate is a joke, and reservations mean nothing. Got a call when I was ready to pickup that truck was not returned yet and would be late. This is after my month old reservation was moved 30 miles to this location and pushed back 3 hours. Online reservation system is a lie. DO NOT PREPAY, This way when they screw you over you can negotiate better. Cost me a day and another 30 miles in gas money and I had to fight to get $50 for them failing their 'guarantee'. Location was nice, and they are bound by corp, but corporate was terrible. Keep your leverage - pre-paying worked against me.

Marcus H.
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Customer did not leave a comment.

John H.
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The trailer was a little beat up. Some minor body Dings/dents . The lights all worked and it didn't rattle much compared to the smaller one we started our trip with so it did the job just fine.

Jonathan K.
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Jerome P.
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Mark F.
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The passenger side seat belt was not able to be used; that is a serious safety issue!!

Willie R.
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Robert G.
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susan B. | Overall Experience |
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Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient

ray g. | Overall Experience |
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Lewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.

No reviews have been submitted for this location.

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