Customer Reviews for U-Haul of Auburn

1,455 reviews

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Adelaide D. 
Rating:
3.0

Customer did not leave a comment.

Martha V. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
3.0

Customer did not leave a comment.

thomas L. 
Rating:
4.0

Make sure that it is clean there was something in the bed that got on my material that should have been swept out

Charles S. 
Rating:
5.0

Easy as pie…Thankd

shane B. 
Rating:
5.0

Customer did not leave a comment.

PETER T A. 
Rating:
2.0

Ignored mostly by staff … no restroom available for customers which was particularly bad since I take Lasix which leads to frequent urination

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

Chelsie S. 
Rating:
4.0

I had some issues logging into the website for the phone check-in. I think the internet is weak in your area. The counter check-in was fast and professional.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

cathy S. 
Rating:
5.0

Staff were friendly, efficient and able to answer my questions clearly. Would highly recommend this Uhaul location.

Donna L. 
Rating:
1.0

Very poorly maintained truck. It was raining and wipers were terrible. Alot of rust on the front rim. It was not a safe truck to drive. It was also very dirty on the inside

Othman A. 
Rating:
5.0

Customer did not leave a comment.

veronica C. 
Rating:
1.0

No keys for vehicle.the mobile app was useless.lost almost 3hrs and30 miles of driving to pick up the truck

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Niel P. 
Rating:
5.0

The first location in Elbridge was terrible. This location was closer to where we had to pick things up. Going to the Auburn location caused us to go over on our mileage. We also had to wait to get a truck for an hour and a half at the new location. We had driven over 3 hours and had to drive back. The Elbridge location did not leave the key for the truck in the lock box. The customer service rep was helpful on the phone to find us the Auburn location.

Nicholas C. 
Rating:
3.0

Location was convenient and fast, courteous service. However, the van was full of pet hair and reeked of cigarettes.

Margaret B. 
Rating:
5.0

Desk clerk was absolutely fantastic.

Jane S. 
Rating:
4.0

Service was always good customer representative was very professional

STEPHEN H. 
Rating:
3.0

I have rented a number of trucks from you in the past. This truck, by far was the worst I ever rented. The tire pressure lights were on the entire time, the truck itself was making a weird noise and the cargo bed was filthy and filled with debris. This truck needs some TLC.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

don G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

employees were polite and helpful. equipment was clean and well maintained.

jonathan C. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

Candy H. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
4.0

Prices were higher that what I thought it would be

Kristine M. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

damon Q. 
Rating:
3.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Customer did not leave a comment.

Neil V. 
Rating:
5.0

Customer did not leave a comment.

Madeline J. 
Rating:
4.0

Customer did not leave a comment.

Mike Z. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Clerk was extremely helpful getting the trailer setup

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Gerald D. 
Rating:
1.0

Even with pre-check in the process took close to 25 minutes. I was charged a $20 after hours charge even though I tried to use the share url at the store and it failed then I went back to my office and used it on my computer and it seemed to hang up at the location finder stage. As well I put $15 in pas before dropping it off bring it to the 3/4 mark I was told to be at but was still charged $21,88. I'm not happy at all.

James L. 
Rating:
1.0

Not OVERCHARGE someone 30$ the NEXT day,, without telling them. Then when the custo.er calls you say you can't do anything. And the back of the truck was so FULL of sawdust.

Kianna L. 
Rating:
5.0

great experience.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

Employee was organized and efficient and processed rental and return expertly. I think this is the best experience I have ever had at a Uhaul location. Thank you

James P. 
Rating:
5.0

I would recommend doing all the paperwork and paying before arriving. Makes for a quick, smooth pickup of your rental.

Willis F. 
Rating:
3.0

Parking lot snow and ice.

TODDP S. 
Rating:
5.0

Everything was great! I zero issues with this rental. Staff was friendly and helpful! I would to improve anything just put heavier duty d rings on the trailer. I had no issues with what was there but I think it would help.

George B. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

I feel like the mileage was calculated incorrectly

Wayne R. 
Rating:
3.0

I only used the truck for 2 days and went over on returning by about an hour. I asked if they could only credit back my 1 day rental of about $25.00 since I did not use it, and they refused to. I actually bought 1 of your used trucks, and refer a lot of my clients to you for rent trucks from you, and I will no longer do that. Just think, you just lost a customer over $25.00!!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

stephine L. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
1.0

Ripped off on fuel and return fee. When rented truck was not full. Returned very close to original amount, but charged $30. Asked employee he said 12mpg, as it wasn't full I needed to calculate. 74 miles so i put back 6.5 gallons. But still charged $30. Told him i would return late Sunday, he said just put keys in box. Charged $20 for not online checking it back in. He never mentioned that step. Custom service would not help and rude saying i signed contract.

jared Z. 
Rating:
2.0

I was diapointed that the van wasn't warmed up and it was dirty The sales person wasn't very friendly

DEBORAH P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The door was frozen shut and we had to use water to unfreeze it so we could open the door. In this cold you should make sure the door can be open!

Gerald N. 
Rating:
5.0

I know there is no level check on windshield washer fluid, but I ran out on my 2nd try..had to buy a gallon. Dealers could top the fluid reservoir off.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Original dates were supposed to be 12/26 drop off to movers and 12/30 unload to me. Continuously had to follow up as no updates were given to me. Had to speak with multiple people each time because of poor communication between locations as well as movers. Questions I had were unable to be answered by both Uhaul staff and movers. Was not able to confirm delivery until 12/5, at 6 pm the night before delivery, a whole week later than originally anticipated. Items were damaged and dinged up. For the excessive time it took, poor customer service and quality of care, I will not be using this service again.

Cassondra L. 
Rating:
4.0

The quickness of the return after a long day was welcomed.

DANIEL K. 
Rating:
5.0

When you have a established customer who lives locally and just recently rented a truck and then when I rented a van I needed another persons phone number. This is ridiculous when you only have a cell phone and live alone. I should NOT have to burden a friend with text messages from uhaul when they have zero connection with MY transaction. I'm a 60 year old lady. I think you need to allow for some discretionary judgment regarding your rule.

Elaine J. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Always professional and accommodating. This place has great employees.

David C. 
Rating:
1.0

I don't hate the location, I hate the u-haul as a company. some greedy monopoly tyrannical corporate.

Danyal M. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Tread came off radis in PA 90 MIN on road again

Sharon N. 
Rating:
1.0

They overcharged me $20 for gas. I returned that tank over 15/16, more than was in it originally, and he claims that I returned it less than 7/8. It's just not true and leaves a really bad taste in my mouth. I did not think to take a picture of the fuel gauge as returned because I was so over the amount I didn't think it would possibly be an issue. I do have a receipt that shows how much I put in. It just really sucks that I now have to worry about this place screwing me again. The guy seemed friendly enough and said there would be no issues and sent me on my way. To think he was doing this just to screw me on gas. Awful feeling.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Moving help I contracted through Uhaul never showed up!!!

Erick S. 
Rating:
3.0

my issue is not so much the pickup location it was that i reserved a small enclosed 4x8 trailer- then trailer not available. 5x8 not available within 150 miles. they DID have a 5x8 on the yard but that for "local" use only- i needed one way. only available was a 2000# 6x12 no idea when small avail. took 6x12 had to pull all extra weight 1400+ miles-- so used a LOT more fuel. no one else rents trailers so they get away. understand this time of year people get out of northeast not into so supply is not balanced.

Dennis B. 
Rating:
5.0

It was a quick smooth rental

ROGER B. 
Rating:
4.0

Customer did not leave a comment.

Erin B. 
Rating:
4.0

Customer did not leave a comment.

Bruce F. 
Rating:
1.0

Our contract included 24 blankets. The box arrived with none. When we called, the UHaul store said there was a “blanket shortage” and that WE should call around to other UHauls to see if they had blankets. We were never told of this when the box was picked up. My husband had to drive all over the area to dig up three blankets at other locations. We had to use all our towels and tablecloths to protect our furniture. Unconscionable! A clear violation of our contract. I filed a complaint but never heard anything back. We should at least have received a partial refund. I will never recommend UHaul.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Samantha K. 
Rating:
2.0

My soin and I were ni the store ALONE for over 15 minutes! NOBODY was there inside or outside as we loked and yelled. He didn't have enough pads and only charged for what he had. Reservation made several days in advance! Man wasn't very plesant but was quick to get us moving. Much different than last time where I thought this store was great (jan 2020) when I returned a truck.

david M. 
Rating:
5.0

Customer did not leave a comment.

Zackary M. 
Rating:
2.0

Vehicle was sent out with a cracked and roached out tire. I made it first destination and loaded the truck only to find out the tire blew out because it was in such bad shape. Took an hour and 45 minutes to get it repaired which caused me to be unable to load at second destination before dark came (second location was in a construction zone with no lighting yet). I had to drive an additional 25 miles in order to come back at 7 am to make the 24 drop off time. I feel like i should be compensated for the 25 additional miles due to an unsafe tire. I get flats happen but this was clearly a life safety issue which was not picked up during a maintenance check that should have been caught during your inspection.

Timothy O. 
Rating:
1.0

Was charged fir two days when I had it for 9 hrs on a sunday

Adrienne C. 
Rating:
3.0

The customer service was terrible not friendly at all extremely rude will let us Budget next time they wanted to email me my receipt I told them I would like to have a receipt before I leave and the service person wasn't friendly about it

Brian L. 
Rating:
1.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

When your told your going to be charged a certain amount don't turn around and over charge and tell people because it wasn't noted they can't do anything to fight the charge!

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Eliu R. 
Rating:
3.0

The cab of the truck smelled like weed and cigarettes

amie D. 
Rating:
5.0

Don was wonderful to work with and went above and beyond to make our experience great!

james k.  |  Overall Experience 
No reviews have been submitted for this location.

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