Customer Reviews for U-Haul of Baldwin Park

2,189 reviews

1889 Puente Av   Baldwin Park, CA 91706
(S Of Fwy 10)

(626) 960-5168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 960-5168

1889 Puente Av
Baldwin Park, CA 91706
(S Of Fwy 10)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Service was good. There was only one person to help you. Thats not good. I had to remove trailer from vehicle or wait 15 min

Fausto R. 
Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Excellent service

jisong C. 
Rating:
5.0

Your personnel were very attentive and friendly. My only concern is they refer to the customer as "Boss" instead of sir or ma'am. That is a term used by convicts. It is an uncomfortable term.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

jeff O. 
Rating:
1.0

It's important to share with you as this whole incident could have been avoided. The Uhaul truck we were rented yesterday in Baldwin park was unsafe. We didn't see that we were driving a very unsafe truck until I was having gasoline poured at my feet. I called the Uhaul Baldwin Park and they said it's been happening a lot at their location. So why would we have some type of safety inspection every morning if we know this has been an issue? Why would we all families to drive of in a truck like this and load up all of their belongings?

Michael M. 
Rating:
5.0

Exceptional service, no changes needed.

paul G. 
Rating:
3.0

Employees that assisted me were true assets to Uhaul. They were friendly, helpful, and explained everything I needed for this rental.

Kenneth L. 
Rating:
5.0

None

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Everything is good

KHUN C. 
Rating:
5.0

As expected. Good job.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Alfonso R. 
Rating:
3.0

Why does your staff insist on knowing what time the rental will be returned?! Supposedly the rental is for 24 hours. They gave the lady in front of me a hard time because she wouldn't say what time the same day- until she said I will bring it back tomorrow

Gerardo L. 
Rating:
5.0

Customer did not leave a comment.

Isael L. 
Rating:
5.0

Was over charged for miles I didn't drive , was charged for "save move" . Which I didn't ask for .

Enrique M. 
Rating:
5.0

Professional and courteous

Arthur L. 
Rating:
5.0

Everything is good

KHUN C. 
Rating:
5.0

Customer did not leave a comment.

SERGIO M L. 
Rating:
1.0

They trailer I rented the a suspension component was broken so I wasn't able to use it. I was instructed to call the 1-800 number I waited 1 hr 30 min and no one took my call. So I drove the trailer back and I wanted to reschedule a appointment for next Saturday due to I wasn't able to pick up my load from the yard because they closed at 1 pm and the u haul rep said they didn't have another available till Monday but they still charged me for the rental even though I wasn't able to use the trailer that not fair at all.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Good customer service especially on Sunday's

Hector B. 
Rating:
5.0

would like if the vehicle was actually cleaned up a bit before I pick it up.

Josue S. 
Rating:
5.0

Great service- Thank you!

Rhett M. 
Rating:
5.0

Everything is good

KHUN C. 
Rating:
5.0

Everything is good

KHUN C. 
Rating:
5.0

Good customer service

Liz S. 
Rating:
1.0

was charged for a dolly but what was not given one.

OTHONIEL Z. 
Rating:
5.0

Customer did not leave a comment.

Elmer D. 
Rating:
5.0

Everything is good

KHUN C. 
Rating:
4.0

Just make sure you know what you want and that your tow vehicle is able to tow the trailer you want and everything will and everything will go smoothly

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

BLANCA R. 
Rating:
5.0

Staff was very helpful

Edward V. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Great

Rich M. 
Rating:
5.0

The guys working were great. Wait in line was a bit long, but not to bad. Thank you

Charlie B. 
Rating:
5.0

Everything is good

KHUN C. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY V. 
Rating:
5.0

Customer did not leave a comment.

PRESTON E. 
Rating:
5.0

Fast, friendly service

ANGEL T. 
Rating:
5.0

Everything is good.

KHUN C. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

The staff was extremely helpful and very fast had me in and out definitely will be using them for all my moving needs from now on.

CHRISTOPHER S. 
Rating:
5.0

Great service

Richard C. 
Rating:
5.0

Stay as great as you are

Ernest A. 
Rating:
2.0

The trailer you guys hooked up to me put me and my family at risk for potential hazard. The tire had a nail in it and only had 15lbs of pressure. It was a night drop off and nobody inspected the equipment before renting it back out. I was able to catch it before I left the facility and the equipment was swapped out for a 1 way unit with good tires.

Keegan G. 
Rating:
5.0

Nothing ís great and the em are great

Cesar E. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

The gentleman who assisted us was amazingly helpful!

Monica L. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
4.0

The 10 ft.truck I rented ran terrible the ride was so bumpy..and the tires were xery low making it hard to drive till I put air in them.but you guys were so cool not to charge me for the extra day I thank you so much this move was costly for me

Tama J. 
Rating:
5.0

Excellent service

Juan M. 
Rating:
5.0

They are attentive to the customers and very helpful!!

Jaime C. 
Rating:
5.0

All was very professional.

Gabriel N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

byron B. 
Rating:
5.0

The manager was very helpful

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

laura L. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The only gripe I had was there was minimal to no customer parking. I found it very hard to park my car to get off and check in.

Eric T. 
Rating:
5.0

Always accommodating to me. Always on point

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
1.0

Your unexperienced staff and manager messed up my reservation and charged me for no reason.

Eddie M. 
Rating:
5.0

Fast, friendly, and efficient

victor M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Everything is good

KHUN C. 
Rating:
5.0

Best Service

Master M. 
Rating:
5.0

Fill up gas so it's easy to gage when returning

MasterSomsak M. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
1.0

The truck had to get a jump twice!!! At the location where I went to pick up the truck wasn't parked where it said it was then the lock was jammed had to wait 1 hour and a half for them to open horrible

Monique M. 
Rating:
5.0

They were not able to provide me with the requested equipment but went above and beyond to provide me with an alternative

Helene G. 
Rating:
5.0

Customer did not leave a comment.

Jelord A. 
Rating:
5.0

The customer service representative I believe his name was Hernandez was outstanding he was cool calm he didn't ask me a lot of inane questions and he was super smooth I like that I didn't sense that he was just following a script he could tell that I had rented from Uhaul before he was just the best and I love that location I could go to any other location in the area and there's plenty but I always come here it's the greatest and the Arco station is right across the street that's absolutely perfect

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Malaki A. 
Rating:
5.0

Customer did not leave a comment.

JAIME A. 
Rating:
5.0

NO A THING people kicked ass GREAT in and out fast and quick great doing business with you if ever needed know right were to go THANKS

Kevin C. 
Rating:
5.0

I've rented here before and if needed, I'll rent there again.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Ray R. 
Rating:
5.0

Muy buena atencion de los jovenes que trabajan en esta tienda

DIEGO R. 
Rating:
5.0

Customer service was excellent. Thank you

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Yomara H. 
Rating:
5.0

Front right turn signal light bulb need to be replaced

Albertus W. 
Rating:
5.0

Customer did not leave a comment.

LisaMasongsong L. 
Rating:
5.0

Customer did not leave a comment.

Chen-Lung W. 
Rating:
3.0

make sure to set up customers the night before when having the self pickup option, i had to wait till 9am when the location opened to receive my truck when the reservation was for a half hour earlier at 8:30am. i was told my reservation was not set up for self pick up the day prior, and not given any reimbursement for the inconvenience when i had movers scheduled to come at 9:00am at my residence.

Brooke K. 
Rating:
1.0

Poor customer service ! And manager very rude service , they re give me low quality car that died twice. They re not responsible for towing the car after e days. We re should report service to the head office U haul

Wichada P. 
Rating:
5.0

Excellent service. Friendly. Efficient.

Jerry C. 
Rating:
5.0

great costumer service

edgar P. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
No reviews have been submitted for this location.

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