Customer Reviews for U-Haul of Baldwin Park

1895 reviews

1889 Puente Av   Baldwin Park, CA 91706
(S Of Fwy 10)

(626) 960-5168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 960-5168

1889 Puente Av
Baldwin Park, CA 91706
(S Of Fwy 10)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

GENTLEMAN THAT HELPED ME WAS AWESOME!

Jerimie G. 
Rating:
5.0

Customer did not leave a comment.

Ivonne A. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Need more specialized equipment such as motorcycle trailer since this location is just across the street of a Harley dealer

Albertus W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Maysel M. 
Rating:
5.0

I'm a repeat customer and The service is excellent.

Brian C. 
Rating:
1.0

Rude Customer service

Pauline L. 
Rating:
5.0

Luis was great. Got me in and out in no time as I was running a little behind schedule.

Chris M. 
Rating:
3.0

The Uhaul customer service number requires 30 to 45 minutes on hold each time. This is totally unacceptable. The online app for after hours pick up or drop off does not work properly. Dealing with Uhaul is cumbersome, time consuming and simply not worth it. This is the second bad experience within a month. There will not be a third.

Denise B. 
Rating:
4.0

Customer did not leave a comment.

Vincente C. 
Rating:
4.0

Customer did not leave a comment.

Donardo M. 
Rating:
5.0

Sometimes hard to find large trailer because this location only has one which most of the time rented out

Albertus W. 
Rating:
3.0

The credit card requirements to rent a pick up or cargo van is ridiculous, yet to rent a box van a debit card will suffice?

Scott C. 
Rating:
5.0

Great customer service

Elizabeth A. 
Rating:
5.0

All the guys who work there deserve a raise. Excellent service!!

Elizabeth A. 
Rating:
5.0

The staff are very friendly and respectful.

Efleda M. 
Rating:
5.0

Worked out for my needs

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Ronny P. 
Rating:
5.0

After hours pick up with the mobile app was quick, easy, and simple. The representative who received the equipment when I dropped off was courteous and speedy. A+

James Y. 
Rating:
5.0

keep up the good work

Albertus W. 
Rating:
5.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Check in and check out was smooth and quick.

Scott C. 
Rating:
5.0

Baldwin Park location employees are good and very friendly. Original reservation at Priske Motors sucks, they were close when I got there to pick up the truck.

Manolo G. 
Rating:
3.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Excelente service

Rodrigo R. 
Rating:
5.0

All was perfect! Thank you to the U-Haul team in Baldwing Park, California.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Kristian P. 
Rating:
5.0

The older gentleman was very helpful and very courteous. He should be recognized for his professionalism.

Sokly C. 
Rating:
4.0

Customer did not leave a comment.

Maria L. 
Rating:
3.0

Have employees and managers be more professional as we were getting our paper submitted the manager and employee were talking about personal issues

Esmeralda A. 
Rating:
4.0

Customer did not leave a comment.

Josephine H. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

I had a great experience from pick up to drop off and the trailer was stable and easy to tow. I dont have any suggestions for improvement. I'll definitely be using this location again.

Salvador H. 
Rating:
5.0

great staff and fast.

Ubaldo R. 
Rating:
5.0

Great Job Service

Diego S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

Ordered appliance dolly and it was no where to be found I had to go to another location to rent the dolly horrible experience

Tanya R. 
Rating:
4.0

I am not happy with the reservation that I have made. I reserved 26”0 truck pick up at this location 1889 Puente Ave Baldwin Park. End up the 26'0 truck was canceled at this location. I have no choice to pick up the 20'0 truck make me run extra round. It cost me extra 30 miles fee to paid. That is not fair at all!

paul Y. 
Rating:
5.0

Customer did not leave a comment.

Cory F. 
Rating:
5.0

Great Crew, Excellent service!

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Cristobal R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO H. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

JAYSEN STANTON F. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

I never received a receipt and I need one

Dale R. 
Rating:
3.0

The contracted cleaning weren't all wearing masks. What's up with that.

Javier L. 
Rating:
5.0

Good job

BRIAN C. 
Rating:
3.0

Upon pick-up, Trailer tire was visibly bald and wear was beyond safe. Trailer was released as good to go on 1,000 mile trip. 2/3rds of way into trip on I-5 in OR, tire disintegrated. Trailer became very unstable and hard to control as it was swaying from left to right. Very lucky there was no accident.

william B. 
Rating:
5.0

Customer did not leave a comment.

Fernando V. 
Rating:
5.0

Excellent for a 1 man operation, Luis makes a great team.

Guadalupe B. 
Rating:
5.0

Customer did not leave a comment.

Herbert B. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Carlos E. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
3.0

Customer did not leave a comment.

TOMMY H. 
Rating:
4.0

They were nice and fast.

Lisa Z. 
Rating:
3.0

I reserved a 20 feet truck but Uhaul cancelled it one day before the pick up. It sucks. I am not happy with it at all. They gave me this 15 feet truck at this location which is very far, I had no choice. Just very unpleasant experience.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

ARNULFO A. 
Rating:
5.0

Customer did not leave a comment.

Wenxi Z. 
Rating:
5.0

Luis did a great job and I look forward to doing business at his location again Thanks Luisa

Ernest A. 
Rating:
5.0

Everything is always great

Gloria H. 
Rating:
5.0

Been to this location many times. Good staff... expect to be served well. These group of guys are attentive and clear. I would warn to any rude customers tout there, come at your best.... cause it looks like they don't take no smack.

Ismael P. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

noemi S. 
Rating:
5.0

Customer did not leave a comment.

Celia R. 
Rating:
1.0

I have the worse customer service at this location. The guy at the front desk was very rude. I was informed by the girl that my rate was .99 cents per mile, but he charge me 1.19 per mile. I explained it to him and he said, do you want it or not?

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Not a thing the guy that toke care of me was very professional on everything, and did a great job taking care of all my needs.

Keith R. 
Rating:
1.0

Charged me another day cuz I brought trailer back a lil late never happened to me b4 . Ill be taking my business else were.

Raymond F. 
Rating:
1.0

I returned this truck the same day, clean, gas at dispatched level, and dropped off the key in the drop-off box. But they charge me for a 2nd day once they opened on Sunday at 9 am. I have never informed that is it was my obligation to make the self-return by phone.

GERMAN P. 
Rating:
5.0

Customer did not leave a comment.

German C. 
Rating:
5.0

Customer did not leave a comment.

Tania P. 
Rating:
5.0

Customer did not leave a comment.

MAOLIN Z. 
Rating:
1.0

Customer did not leave a comment.

RAMIRO C. 
Rating:
3.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Everything was all good.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Nothing they were very kind, helpful and friendly!

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Esteban P. 
Rating:
5.0

Customer did not leave a comment.

jose A. 
Rating:
5.0

Customer did not leave a comment.

Consuelo T. 
Rating:
5.0

In short, this has been the 5th time I rented at this location and will continue to do so. The staff has always treated me well and may i say very friendly. Thank you x5 - E

Edgar J. 
Rating:
5.0

The team was very efficient and thorough regarding my experience. Nothing to add here

Adrian L. 
Rating:
3.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Such pleasant experience, good equipment very knowledgeable and pleasant people to help you what more can you ask for.

Jose O. 
Rating:
5.0

Antonio the person who works there is the best

Bassam A. 
Rating:
5.0

Give Antonio the person who works there a raise I am a long time customer because of him he is very professional and kind with customers

Bassam A. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

Sept. 17 2020 It's hard to improve on perfection ! I can only speak on behalf of two young men who helped me during my visit (one of them is Anthony I didn't get the others name) they were very helpful, prompt, they knew their job and duties well and were very professional ! I don't use U Haul often but when I do I always come to this location. Because of the great service and the always have what i need. Sincerely Johnny Bri.

Juan B. 
No reviews have been submitted for this location.

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