Customer Reviews for U-Haul of Baldwin Park

1982 reviews

1889 Puente Av   Baldwin Park, CA 91706
(S Of Fwy 10)

(626) 960-5168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 960-5168

1889 Puente Av
Baldwin Park, CA 91706
(S Of Fwy 10)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It's well equip nice.

Jaime D. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

People like Antonio Lira goes above and beyond his Job expectations thank you

Misahel A. 
Rating:
5.0

This is the best uhaul location. I only come here, cleanest vehicles and the employees are great.

Antonio J. 
Rating:
4.0

Recommend a better hookup situation. Because the hitch and receiver weren't a better fit. So with the hitch problem and a very bouncey trailer. It was a scary use of the trailer.

John C. 
Rating:
5.0

Good service

ORONTES T. 
Rating:
5.0

Straighten out your mileage system. I was only given 92 miles, but this did not cover the mileage that I needed to drive from the Uhaul location to my home!

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Yoly E. 
Rating:
3.0

The waiting time is too long in the morning, while I'm waiting to serve but the waiting time unacceptable.

Wei L. 
Rating:
5.0

Great customer service at this location.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Reu A. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo R. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Fast, friend

angel T. 
Rating:
5.0

We've had to rent 2 trucks from this location. The guys made everything easy and smooth.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

irma O. 
Rating:
5.0

Customer did not leave a comment.

Reu A. 
Rating:
5.0

Customer did not leave a comment.

Hernan S. 
Rating:
5.0

Great service!!!!

Jacob M. 
Rating:
5.0

Nothing. The guys that helped me were friendly and helpful. A+

Jerimie G. 
Rating:
4.0

Very nice, well maintained vehicles. Guys behind desk super nice.

Walter F. 
Rating:
5.0

Good service

Walter L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Great customer service and they are very people friendly. A great place to rent.

Jorge L. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

All staff super friendly

Jose F. 
Rating:
5.0

very good attitudes

Melissa S. 
Rating:
5.0

Can't think of anything else

Frank S. 
Rating:
5.0

The employees at the store were engaging. We spoke about several topics related and unrelated to u-haul rentals. The service was efficient and courteous and deserves commendations.

Sokly C. 
Rating:
5.0

U-Haul Rep who assisted us was very professional and friendly. He got us hooked up (trailer) in no time and out on the road. Thank you!

luis V. 
Rating:
5.0

Great customer service

Hector B. 
Rating:
5.0

Customer did not leave a comment.

Anousack K. 
Rating:
5.0

Customer did not leave a comment.

veronica A. 
Rating:
5.0

Great customer service

Javier C. 
Rating:
5.0

I love this location they are always nice! I use a lot of those different services!

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

Salvador A. 
Rating:
4.0

Only issue was they kept changing our pick up and drop off location. Then still charged up $192 range but said we would get $50 off for the changing. Only frustrated for us was that.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Caleb W. 
Rating:
5.0

none

Ernesto P. 
Rating:
5.0

transmission was not smooth at all... i think there is issue with 2 gear. 1st to 2nd take forever to engage. no issue from 2nd to 3rd.

Huy D. 
Rating:
5.0

Everything was perfect was extremely satisfied with uhaul service

Maribel C. 
Rating:
3.0

Make sure cars are serviced prior to rental. My original vehicle had a missing rear view mirror on the left side that required 30-45 min of maintenance. Eventually the store manager just gave me a different vehicle but it cut into my rental time.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Rosangel H. 
Rating:
5.0

Customer did not leave a comment.

Luz S. 
Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
5.0

The little homie that hooked up my trailer! Extremely nice and polite will definitely be coming back! Awesome experience for my first time!

Christian P. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

The customer service is great and fast.

Erika D. 
Rating:
3.0

Gas Tank was quarter+/- and I asked why it was not full, I was informed "there's a gas station across the street." Driver seat armrest was broken and was difficult to drive without a right arm support. I was informed by Operator when she called, I would receive bonus miles due to the assigned facility no longer had the truck I had reserved.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Tamara V. 
Rating:
5.0

Customer did not leave a comment.

Hernan S. 
Rating:
5.0

A pure pleasure to deal with these professionals

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Maribel C. 
Rating:
3.0

I wish they'd put a little bit more gas..We didn't even make it to our destination yet (7-8min) we needed gas asap! Stopped at nearest gas station. Wasted more time..

Ruchelle P. 
Rating:
1.0

I reserved it online for 17 foot truck. I was told the this location does not carry 17 foot. I requested 20 foot and they didn't have any. Told me to go to different location. I took half day off to move. This location only had 15 foof. We had to make 2 trips for the move. Drove extra miles and paid more than anticipated. Also had to take the other half day unpaid from work. Overall extremely stressful day. Will not recommend U haul to any one. Please do better at customer service and if any locations don't offer that type of truck, dont let people research it. I can be reached at 253-632-8178 if you need to talk.

Nitendra S. 
Rating:
5.0

Customer did not leave a comment.

Johnny T. 
Rating:
2.0

I was not told to do my own vehicle inspection. Just handed me the keys and I drove off. The entire vehicle was dirty inside and out. I also wasn't told to respond to the u-haul text message regarding this issue.

Peter O. 
Rating:
5.0

Antonio is the Best Manager around

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Chen L. 
Rating:
5.0

Fast and friendly service. Knowledgeable employees. I highly recommend this U- Haul location.

Gabriel F. 
Rating:
3.0

Should let customers know how much gas should be when returning. My incident was gas tank had only 1/4 of a tank when I drove out of the u-haul facility so when I returned it I filled the gas tank to completely full. It was mentioned it when I returned and they said they couldn't reimburse me in any way.

John B. 
Rating:
2.0

They open at 7am someone drove in 5 minutes after the trail was supper dirty outside inside was clean I tried to wash it but the dirt was really stuck

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Good

Jimmy M. 
Rating:
3.0

Only two employees were working. I came in and one customer in front of me. He waited for 20 minutes. I waited for 23 minutes before got help. One employee was very new. I already made a reservation online and didn't expect to wait that long. Now aday, if your waiting more than 5 minutes at any place, is unacceptable.

Jonathan P. 
Rating:
5.0

Make sure Pasadena location on Lincoln has trailers where I live please,

Virginia R. 
Rating:
4.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

FELIPE G. 
Rating:
5.0

Customer did not leave a comment.

Damon E. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Great customer service and efficiency.

Christopher Fran M. 
Rating:
5.0

The person who helped us was very kind and helpful.

chalmers H. 
Rating:
1.0

Really bad customer service

Maria L. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Everything went great. Anotonio and his staff professional and courteous. Thank you!

Cruz Baca S. 
Rating:
5.0

Great service! Thanks guys!!

Jerimie G. 
Rating:
5.0

100/100 customer service!!!!

Jian X. 
Rating:
5.0

Customer did not leave a comment.

Pierre Z. 
Rating:
5.0

This has been the 3rd time I haved rented a truck from this location and frankly all the staff has always been courteous and prompt with the rental services not to mention the trucks are well kept. I will definitely continue their truck rental services in the future. Thank you Luis Hernandez, it was a pleasure! Edgar J. - West Covina, CA.

Edgar J. 
Rating:
5.0

Customer did not leave a comment.

Manuel O. 
Rating:
4.0

Your people are great.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

noemi S. 
Rating:
2.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Website reservation system is horrible. I had to go in person to get information.

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Isabel A. 
Rating:
5.0

Customer did not leave a comment.

Jerome H. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

GENTLEMAN THAT HELPED ME WAS AWESOME!

Jerimie G. 
Rating:
5.0

Customer did not leave a comment.

Ivonne A. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Need more specialized equipment such as motorcycle trailer since this location is just across the street of a Harley dealer

Albertus W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Maysel M. 
Rating:
5.0

I'm a repeat customer and The service is excellent.

Brian C. 
Rating:
1.0

Rude Customer service

Pauline L. 
No reviews have been submitted for this location.

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