This location is great and the employees work hard.
Rob PCustomer Reviews for U-Haul Of Ballard
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice full service store
KEVIN BGreat help once again. Greatly appreciate Hayden’s service.
Gary Meverything excellent
Douglas MThe staff was very helpful and approachable.
Madelyn Mthe truck i rented had trouble getting into drive fully, i could feel the rpms maxing out, so probably a transmission issue, also all the buttons on the radio were super sticky. i rented a van a few days before and that was really nice, think maybe the truck is just super old. also the guy behind the counter said the truck was only .10 more a mile which was not true, it was more like $1 more a mile, not what i expected at all, he made it sound like it wouldn't be much more money to drive the truck rather than wait for a van to come back even after i reserved a van originally.
Susannah WWe had a horrible experience from the two men working the front desk. They said we had to deliver the truck back the same day/night. I said I though we had it for 24hrs they said no, that I choose the "6:45pm" timeframe online. I didn't choose that time and I did not appreciate how these two men were talking to me. I said your talking to me as if I'm lying and they said " you are lying " . Then the one guy got angry and turned the monitor around to show us that they had too many truck orders the next day and that I couldn't keep it for 24hrs. I don't work there, nor do I need to have this man telling me his job. He is clearly not happy working there. Either of them. I actually told him he was being a dick. The the general manager came in and got after these two, saying this is just a miscommunication and gave us the truck for 24hrs. I left my husband to deal with those two rude front desk men. He said that once I left they printed out the contract with the wrong time. He had to tell them again that it was for 24hrs. I think they did that on purpose hoping my husband wouldn't catch it and then we would be fined for returing the truck late. In my opinion those two guys should not be working that job. We were treated very badly,
Amy BAlways great!
Cheri EThe gentleman who checked me in for return was nice but the location was cramped and busy. Again, the staff was great but wverything else was subpar.
MATTHEW MEverything went so smoothly.
Piaf VThese guys are great every time! Fast and excellent service.
PATRIK WThe most difficult part to this location is that there is no on-site parking for customers.
Christopher TBest U-Haul location. Professional and efficient.
randall bThey refused to take my debit or credit cards because it is with Chime Bank, claiming it’s a prepaid card like CashApp. Which is not true at all, it’s a legitimate checking account and credit card I’ve had for almost a decade. This is the first time I’ve ever experienced this. I literally used my Chime account at the same U-Haul location a year ago. But I was treated like some scamming criminal instead. Thankfully I was able to use a different Capital One card and proceed with my move in spite of the sheer panic I had at the possibility of not being able to move my things to Bellingham, at which none of the staff seemed the slightest concern or compassion for. Speaking of which, when calculating mileage to Bellingham from Seattle an employee observing said “woaaahhh” multiples times making it seem like Bellingham was extremely far. Aren’t you all in the business of moving people? Have you not heard of someone moving to another city before? The whole experience was awkward and I would not recommend anyone to go to Ballard U-haul unless they want to be treated like some common criminal because they use Chine Bank.
Sean SThe website recommended a hauling company which was appallingly poorly staffed and trained. No equipment and they didn’t even have gloves , proper footwear or any training. You should vet the companies you post on your website they reflect on you as a company they certainly did for us. The rest of your company runs like a click but we are wondering whether to use you again based on the movers you posted. Most expensive btw, and top of your list and we chose them because we were hauling antiques thinking we could trust your word.
Sergio PThe key got stuck in the passenger door and very, very difficult to remove. I almost had to call Y-haul to get it out. Make sure all aspects of the equipment are working properly. When I picked up the truck I was told there was a 1/4 tank of gas. I drove 2.5 miles to the site, and the gas light gas light came on. Fortunately, there was a gas station close. Usually when I have rented a truck there is a least 3/4 of a tank. That way before returning I fill to that level. This time I had to try and predict how much gas I would need. The office when I returned the truck compensated me for the extra gas I purchased. This was nice if them. Beyond that, I was a good experience as it usually is.
Dennis SThe truck that was provided was very loud, seemed old, broke down on me. The area is full of homeless around the area. I suggest not sending customers out in vehicles that are not properly vetted and up to service. Do not recommend but do suggest going to any other site than Ballard. Customer service was not the best and had me waiting a week for my refund all to come find out it wasn't processed in the first place, then had to wait another several days.
Desiree GThe GM was awful, rude and dismissive, would not empathize or even listen. was huge on placing blame and removing himself from the U-Haul company. "we are only a franchise" the worst person I encountered during my move across country.
TYLER SThis is my go-to location for rentals. Staff is always super helpful and friendly.
Scott II was very impressed with the friendly and efficient service at the Ballard Uhaul today! My rental truck was also terrific. It has been several years since I last rented from this location, and I see a really big improvement in the service, and the vehicles.
Janet WVery helpful crew. Made drop off fast and efficient. Thanks.
NICHOLAS LThey were helpful and very efficient.
DAVID SThe topping on the cake was an employee came out to a tented structure and got our keys etc. We went on our merry way. Nice ..
CHRISTINE VI mean you guys are in warfare with street people torching your trucks. So good effing luck with that Dude at the desk needs a raise
KIRSTEN BStaff was very professional . Knowledgeable, friendly and efficient. Great experience
MICHAEL TThe people are what make this location. The equipment is of course heavily used but all of the staff are friendly, helpful, and efficient. Thanks to everyone I dealt with.
DAVID BDrop off was amazingly easy! No paperwork, no hassle, just a quick check in with the check-in personnel "you're good to go".
David SLet calls to a local number go to the local U-Haul store. I called with a question specific to the Ballard location, but ended up talking with someone from another state who had no clue about the local situation!
Kathleen MFront desk made it sound like I would only be charged $6 a gallon for gas, did not mention the $30 refuel surcharge. Would have put gas in had I known.
SEVEN KWhen I first booked a van I was trying to get one in the U district. As soon as I made the reservation, someone called me to let me know that there were actually none available there but they got me a van at the Leary location. That simple phone call saved me so much stress and got me set up for a successful move. The staff at the Leary location were very nice and helpful. They explained all the charges and the best way to not end up with extra charges at the end of my rental. Upon return they were fast and efficient, and even let me return a mattress cover that I purchased but did not use. I'm not planning to move again any time soon, but I know where I will send anyone who asks!
Jessica SOur reservation was double booked so we had to pick up at a different location even further away, which added to our mileage charge. Originally was supposed to be $41 ended up costing $75 for less than 2 hours. Absolutely outrageous.
KATHERYN BThe uhaul database system needs to be updated and made accurate. The system couldn't find obvious drop off spots in a major city.
PATRICK RThat was super easy! Paperwork was fast and clear.
DAVID LAlways a great customer experience.... all the way through!
CHERI ELocation and staff was great. My experience with U HAUL was terrible. Couldn't book at the requested location,the reserved truck became unavailable, and the app failed to work for an after hours return. Made an already exhausting activity unnecessarily stressful and frustrating.
D MHaydn made sure that I was confident in driving our u haul in all of its workings. Haydn was there for pick up and return and walked us though in detail what was happening. The other person who's name escapes me was very throughout in their explanations of how procedures worked and I left confident knowing what I was getting in and out of. Thank you all for a positive experience during a very stressful time in our lives. We appreciate all you do to keep this U-Haul up, running and functional. Hopefully in two weeks we will be back to load up and haul our things again.
ARBOR AExcellent counter staff experience. Fast, efficient and freindly.
JAMES Plove our Ballard UHaul! friendly and accommodating customer service!
Gudrun O10/10 I will use this site again. Multiple staffers were very friendly.
JULIE PStaff are friendly and quick
ANDREW WStaff goes above and beyond to have equipment ready and is extremely helpful throughout the rental process.
Craig SCould not use iOS app to book online. Got stuck at offer for moving help. Clicking next did nothing. Then I got a text asking me to call to complete booking. Not helpful.
JOHN CGas tank for van was totally on empty - I got a fuel credit if I filled up to a quarter tank. I spent $15 to put in over three gallons and the gauge didn’t budge after fill. For only driving 8 miles on the rental putting in $15 of gas and having the hassle of filling up right away is not acceptable. An empty tank should be filled to at least a quarter before vehicles are available for rental (so the exceptions perhaps for really busy periods). Secondly, the fueling credit should be relative to gas stations nearby and adjusted for the size of the vehicle and mileage. If that is already the case, then your numbers are totally off and a terrible way to gain more profit on customers. The team was really friendly and efficient at the location but this is a location policy / system that needs to change. Overall, I feel ripped off.
Andrew FThe staff excelled in their service.
LAWRENCE FGreat service -- excellent vehicle! :-)
NELSON MThe trucks they have may not be the best maintained but, they work and the price point is worth it for regional work.
MICHAEL SReally happy with the entire process. Staff was thorough, quick, and attentive.
MICHAEL GGreat team at this location!
Anne DI rent often and from multiple locations and the Leary Way store always exceeds expectations. Thanks!
Johnson HGreat service and staff
ROBERT PThe staff was pleasant and very helpful.
JUSTIN ELove there is a human to talk to. These automatic check-out locations are a trap. Thanks for the clear communication and service.
ALESSANDRO VFriendly staff and easy process
RANDI EService was fast and friendly.
TESSA RVehicle itself was fine and clean inside. Gas was very low (1/4 tank) to start which was a bit annoying but okay. Main issue was that there was a snafu with a customer leaving a vehicle on the lot which is not allowed and the employees were freaking out. Specifically one in particular was talking very aggressively with their co-workers, making other nervous, very aggressively brought the truck around. Understandably the situation is extra work for the employees and needs to be dealt with, but it seemed like an excessive reaction, and at least made several customers anxious. I've usually had decent experiences here, so it doesn't change my choice going forward, but something to improve.
MATIAS GThe entire staff treated me EXCELLENT!!! A very positive experience. Will refer friends and be back myself next time I'm in need of moving truck and supplies. Please give everyone a 25% pay raise.
Gregory SGreat crew! they double checked tire pressure for me pre trip, helpful and friendly I think you ought to give them raises.
MICHAEL OA $30.00 fee for gas is too high! I drove about 10 miles, forgot to get gas.Didn’t mind paying for the gas at a high rate but the fee is not right!
PATRICK TGreat guys and very personable. Fast and convenient. I would highly recommend them.
MATTHEW AExcellent
BRUCE BThey told me they would pay me for the remaining gas in the tank and I trusted them and filled the tank. While I spent 100 bucks to fill the tank and only used one quarter of it, they made just a 30-dollar adjustment. It was disappointing.
SEYEDHAMIDREZA TCustomer service was quick and friendly. Store was very organized and clean.
JULIE MThe van (Transit 250, I think) was the best I have rented from U-Haul. Staff was nice. The computer system at checkout was oddly slow. Only gripe.
MARTIN CU box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.
Blake S | Overall ExperienceI moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !
Susan T | Overall ExperienceConnor Hernandez was a great help
John B | Overall ExperienceContents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!
SARAH E | Overall ExperienceI was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)
dean t | Overall ExperienceConnor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!
Cynthia S | Overall ExperienceVery helpful
Chantal p | Overall ExperienceThe staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.
Elena O | Overall ExperienceGood to work with
Bradlyn W | Overall ExperienceThe movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!
shreyas s | Overall Experience