Customer Reviews for U-Haul of Boulder

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Boulder

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Jonathan A.
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There was only one employee running around taking care of all the customers. He was doing a great job, the best you could expect, but making sure that there is more than one person working, especially on a Saturday, would reduce customer wait time

KLAUS S.
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Andrew (Manager) was very rude. When asked a question he replied: 'If you don't like it, go to Penske'. He was going to charge me for a trailer with a ramp, even though the trailer did not have a ramp. The back of the trailer could not be opened because the pins very bent. Jason (technician) was very professional and he made up for the unprofessional behavior of his manager.

Betty D.
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Jason, who checked me out was an interesting and extremely nice young man. Alexander, the man who checked me in, acted as if I was an annoyance. It was quite a difference, and I felt as if I had done something very wrong in wanting a correct and up-to-date receipt at the time of my return of the van.

taylor V.
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Customer did not leave a comment.

PETER D.
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Customer did not leave a comment.

Brianne S.
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Boulder location was friendly and had excellent customer service. Tucson where we dropped off the uhaul was also very professional and helpful.

William B.
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Customer did not leave a comment.

Michelle P.
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Their staff was very friendly. They hooked up the trailer to our truck and also unhooked it. I was happy that they did. I did check in on-line and it made the check in at the store super quick. We didn't need to worry about it since we rented a trailer, but there really is no place to leave a car parked there while you are using the U-Haul.

COLIN M.
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Guy who helped me was great .. friendly and helpful

Aleli S.
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Customer did not leave a comment.

RICHARD M.
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Customer did not leave a comment.

Steven J.
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Simple in and out for pickup and drop off.

STEPHEN W.
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Customer did not leave a comment.

STEPHEN W.
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Customer did not leave a comment.

STEPHEN O.
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I rent a van/truck from this U-Haul location on Broadway in North Boulder about once a month. Consistently/Always good, friendly, helpful service.

Benjamin W.
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Very nice staff

ERIC J.
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The van reeked of cigarette smoke. Gross.

GENNA M.
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This is the third time in a month I have rented at this location. I returned the vehicles each time with 1/4 tank of gas. This time, they falsely claimed I had returned it almost empty and charged me $60 extra. What a scam!

james B.
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Staff was very helpful!!

Miguel H.
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Customer did not leave a comment.

Stacy C.
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Cody J.
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Customer did not leave a comment.

JOHN G.
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These guys are always great

CORY M.
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Quick and friendly help...

Barry J.
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Customer did not leave a comment.

Thomas T.
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Andrew (General Manager) and your team always do a very good job.

Robert T.
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The gas mileage in the promotion indicates that the Van should be in excess of 20 miles per gallon, but my experience every month is around 14 miles per gallon for the GMC Vans. I did have a Ford and Chev some months back and they did get over 20MPG,

daniel G.
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very friendly personnel.

Osie A.
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This isn't against the location per se but getting tow dolly and truck at two locations and having personnel put 2 drop off locations was confusing and not explained in advance.

David F.
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We rent equipment from Uhaul fairly frequently. This was the best experience we have had to date. The staff was friendly and helpful. The office was very clean and well organized.

CRAIG M.
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Customer did not leave a comment.

Dennis M.
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Customer did not leave a comment.

Jesse S.
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Customer did not leave a comment.

Lynna H.
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Very friendly and helpful attendant. Easy and fast drop off with no complications.

Lawrence K.
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Nothing Everything was Awesome

SCOTT S.
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No suggestions to offer. Really appreciated Josh's help.

Edward M.
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there's no parking - get a ride or an uber these folks will not let you park in their lot - the handicap spaces are used for customers who have installed a hitch as a holding area. the staff was rude and my van was dirty . the windshield had been wiped down with the previous drivers/renters hand and was difficult to see of when the morning sun came into the van through the front windshield. i doubt it was sanitized as procedures require due to covid-19. all in all the worst experience i've had at uhaul to date. last thing - the vans aren't the Ford Transits as pictured they're obsolete, rattling GMC's that get horrible gas mileage and are hard to load due to their back door height and doors that don't stay in place while you're loading.

CHRISTOPHER F.
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Overall experience was good and I would rent from this location again.

Patricia S.
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Truck had 1/4 tank of gas and I told the attendant that I was driving 100 miles. I think he was short on staff. Hire more people. I appreciate your pricing and easy to rent a box car service. very convenient.

Steve O.
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Consistently excellent service. Thank You.

DARREN C.
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Keep Jason around at ANY COST!! This guy is a dream representative. He is knowledgeable, helpful, efficient and truly is a happy and nice guy. You can't ask for more. He is a great face for the U-haul brand!!

Brent U.
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Customer did not leave a comment.

Chelsea V.
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Customer did not leave a comment.

David R.
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Customer did not leave a comment.

Colton B.
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John V.
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Customer did not leave a comment.

Gregg R.
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I was charged for fuel. I returned the truck fully fueled and handed my gas receipt to the attendant on return. Confusion might have resulted from them initially signing me up for a truck they could not immediately access, then giving me another truck. I know they were slammed that day, but I don't like paying twice for gas.

Dawn R.
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It was awful! We waited outside the office for over an hour bc the line inside was long and didn't seem safe with Covid. They were understaffed and seemed to be taking zero Covid precautions except masks. We will never rent from here again.

Marta B.
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Our problem came with the online reservation representative. She promised things that weren't true, and we had to change things, wasting valuable loading/packing time. Had she been honest we would have spent MUCH less money. So disappointed! The store rep was great, though and worked to fix the mistake. (He was unable to, though, because there wasn't a one-way truck.)

MICHAEL H.
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Customer did not leave a comment.

ERIC R.
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Excellent, responsive staff. Fast service.

Joo T.
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Customer did not leave a comment.

ALLAN W.
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Rental was easy, efficient, friendly, and the truck was in excellent shape. Return was just as good. No doubt about where I get my next rental!

Brandon C.
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Would have given 5 stars but they had to unload some stuff out of it when he brought it around to us and checked the back. It hadn't been cleaned out in the back

JOHN H.
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Very helpful and thoughtful operator. A pleasure to work with him.

Abigale S.
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Customer did not leave a comment.

Alfredo C.
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Customer did not leave a comment.

Hayden C.
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Customer did not leave a comment.

Tuan P.
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Jason Robinson was a professional and provided great service. Thank you

ralph R.
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Very friendly and professional and they know all the equipment.

Michael P.
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Customer did not leave a comment.

JAMES N.
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Customer did not leave a comment.

DUANE H.
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Customer did not leave a comment.

Samuel W.
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DON M.
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Customer did not leave a comment.

James M.
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Barb B.
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Have enough staff to handle at least 2,people. It took me a very long time to rent 1 trailer.

Thera I.
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Super friendly ☺️

David M.
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I've had to do a short local rental twice in the past week and I have been very happy with the results. Josh helped me both times and made the rental experience quite positive. I don't know when I will need to rent another truck again but when I do I will definitely return.

Kenneth C.
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Customer did not leave a comment.

Grant M.
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Customer did not leave a comment.

Keenan T.
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Very accommodating and friendly! Also very prompt and helpful!

Robert M.
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Customer did not leave a comment.

Taj R.
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Great experience and quick drop off. Would definitely recommend!

Stephen B.
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Customer did not leave a comment.

JOHN H.
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Very helpful management.

Evanne B.
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Friendly and helpful - everything we hoped for.

Andrew S.
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Customer did not leave a comment.

Randal C.
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We did not realize that the truck did not have a ramp, but that was our fault for not asking.

THOMAS B.
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Met at the drive up and within 5 minutes I was on my way and the within an hour I had my receipt email!!

MARYANN M.
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Truck ran terribly. Glad it was only local! But the service was efficient and thorough. And i got the job done..

claude F.
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The poor manager was so uptight and unpleasant that I had to bring it to his attention. Other personnel very nicely helped me upon my return and confirmed that he was a problem. I'd hate to think he might lose his job, but rather training him to be more social might help.

JARED W.
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Great experience!

Andrew M.
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Great place

ivan X.
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Customer did not leave a comment.

Brenda K.
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Great service. Andrew was professional & friendly, helping me & explaining every thing. Appreciative customer!

Yecid S.
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My trailer was installed incorrectly causing the chains to spark and almost catch fire!!!!!!! I was pulled over halfway through my drive my cop and almost got a ticket for almost starting a wildfire. The negligence of this location could of not only started a wildfire but set my car on fire with my family inside!! By far the worst uhaul experience Ive ever had and I'm a long time customer

Richard C.
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We turned in the truck after hours. I must admit, I was very disappointed I was required to turn in this truck cleaned for the next customer! There was no way I could run it though a car wash, so I was charged a cleaning fee!

Lucas S.
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Excellent.

Richard B.
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Friendly and efficient service

Leila V.
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Customer did not leave a comment.

BRADLY S.
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Customer did not leave a comment.

DOMENICK C.
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Please clean the trucks interior. My rental had crumbs and signs of use. Especially during COVID precautions, the truck should be disinfected. Otherwise the staff at this location are kind and helpful.

mike B.
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Customer did not leave a comment.

Sara M.
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Every time I come here I have a fantastic experience. The staff is awesome and they provide amazing customer service.

Bruce R.
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Equipment was ready on time, manager was prompt and helpful. Easy and quick to do business here.

Richard R.
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Don't change a thing! The U-Haul employee was cheerful and helpful, offered to change what I rented due to availability, was prompt and finished the check-out process in a flash!

Lori H.
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i was so impressed with the quality of the equipment and the ease of the overall experience! Thank you!

edward K.
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it concerns me that after i've entered all my information online that when picking up the can the person at uhaul boulder, co felt it necessary to photograph both sides of my drivers license and enter all my credit card info as the card reader was not working. this is the perfect setup for identify theft.

MARCO MARIA N.
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So easy - thanks!

ed h. | Overall Experience |
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The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

Elizabeth K. | Overall Experience |
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I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Katie M. | Overall Experience |
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I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance

Bethany F. | Overall Experience |
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Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!

No reviews have been submitted for this location.

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