Customer Reviews for U-Haul of Boulder

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Boulder

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Stephen F.
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Customer did not leave a comment.

Tim M.
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Andrew the general manager helped me a ton today! Was quick and easy to work with and very welcoming on my way in in the morning and on my way out after dropping off the truck!

kristan C.
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Customer did not leave a comment.

Monica V.
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Improve your mobile app. I went days in a row trying to use a truck. First day spent over 2 hours trying to get a truck and finally cancelled. Then the second day it took close to 2 hours again just to get a truck. Talked to customer service I don't know how many times and they couldn't even figure out what was going on. I had scheduled the truck til 6pm but noticed the paperwork said it was due at 5pm, so I called and spoke to Shantee and she was the only customer service person at UHaul that was competent. Everyone else I spoke to those 2 days need a lot more training, customer service skills, and computer training. No one but Shantee seemed to know anything that was going on. I will make sure I post the horrible service I had at UHaul and tell everyone not to use UHaul.

Thomas E.
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Customer did not leave a comment.

Ann S.
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gary N.
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Shawn D.
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The 24 hour drop off a t a couple.places was not really an option.

MIKE M.
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As always Uhaul exceeds expectations and makes the entire process completely painless!!

William A.
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Customer did not leave a comment.

Lawrence M.
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The rental is for a 24 hour period, right? For some reason I had to phone in to get approval to extend my rental to an 8am-8am rental. I called twice before the store location closed to extend the reservation. Both calls were forwarded to the call center who said the store was too busy, so they sent a message to the store to extend my reservation. Regardless of the calls, I was still charged for 2 days even though I returned the truck within 24 hours. I spent about :45 minutes on the phone with the call center and customer service to refund a portion of the second day charge. Frankly, it felt like an intentional attempt to extract another day of rental from me because it was such a hassle to get it refunded. I will look at other rental companies after this experience.

Craig R.
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Customer did not leave a comment.

Kevin S.
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The truck had inadequate tires on it and should not be on the road. . It got stuck 3 times and I spent over 2 hours getting it unstuck and was very close to calling a tow but 3 of his persisent and eventually got it unstuck. This was light snow in driveways that any car could get up and down. I missed the time slot to drop things off at the municipal dump and it closed.causing me to figure out another solution and drive much further out of my way. They also charged me $8 for gas when I filled it up to exact spot it was filled to begin with - I have pictures of both before and after. Overall - the issue with the tires caused me quite a bit more in cost and time and stress for my day. I am lucky I didn't get into an accident with this truck because of the light snowfall and unsafe tires. The rest of the service and attendants were good during pick-up and drop-off but because of the maintenance issue I wouldn't use them again.

Lewis B.
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gas reading was off. Location smelled strongly of marijuana.

Arthur S.
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Customer did not leave a comment.

Tron W.
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Customer did not leave a comment.

james K.
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$19.95 for the rental. Then $20 for a convenience fee because I dropped it after hours (before my rental period was over), and then a $25 cleaning fee? For what? I understand you need to charge for these things. But advertising the rental rate then sneaking in more than 2x in additional charges just feels dirty. I prefer doing business with companies that are up front with costs.

Kurt V.
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Customer did not leave a comment.

Karen H.
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Nothing. Everything was excellent.

David O.
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Customer did not leave a comment.

Alex P.
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The staff you have at that location is amazing. They’ve helped me to get my motorcycle moved. Best attitude ever :)

Daniel L.
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Customer did not leave a comment.

Gregory V.
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Jim D.
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Duwayne Z.
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Made me drive 15 miles to pick up trailer in Boulder when there are many UHaul locations in my hometown.

Robert U.
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Customer did not leave a comment.

Neil R.
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There was not a truck available to our move FROM location ( Longmont), so we had to drive 30 minutes to Boulder to get one The truck I we rented was a 26 foot truck, the fuel tank was almost empty. We had to put gas in it just to get it back to our house to start loading it. ALSO ... We reserved an appliance dolly, for our larger appliances. But this location FORGOT to put one in the truck. We tried to call them and were NEVER contacted to make it right. We had to rent ANOTHER appliance dolly from a different rental company. Have not recieved a refund for NOT getting the dolly we paid for. Horrible first day

Justin M.
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Customer did not leave a comment.

Victor S.
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adam W.
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Very nice guys. This place used to suck. Glad you have apparently vastly improved customer service. The staff couldn't have been nicer. Fast and courteous. Please give them a bonus and keep it up!

David T.
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Customer did not leave a comment.

Mikel W.
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Customer did not leave a comment.

Thomas T.
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All was excellent except the U Haul computer system was having several problems. G M Andrew,was particularly helpful.

Michael A.
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It was good overall except that I had an appliance cart reserved and they did not have one available.

Jeffrey M.
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Customer did not leave a comment.

Ian B.
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I spent a while there, would have been nice to have a drink dispenser or water fountain

Brent M.
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Rental process in the am was slow. Had too correct the insurance which the gentlemen didnt even know the cost until I told him . Returning truck, 1 truck in line, as I waited too check out the other gentlemen told me they were backed up. J just wanted the charges and truck checked. Just overall poor customer interaction.

Erik H.
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Customer did not leave a comment.

Marie S.
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Michael D.
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Wendy C.
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It was very smooth getting our truck! The new "after hours" turn in was a breeze!

Curtis C.
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Customer did not leave a comment.

Lee S.
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Check minute details of the vehicles before leasing out. This 25' box truck we hired had a loose left rear view mirror. And $25 to sweep and mop out a box truck? Nope. Did it myself in 3 mins. Apart from that, pretty straightforward. Thank you.

Ed B.
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Always a bit slow to get checked out, but the guys are friendly and the do a good job. I want to point some of the slowness to the corporate IT system... while it's good, it's efficiency could be better. One big complaint about the system is it needs to stop trying 5 times to sell me insurance, once I say 'no' I mean 'no'. Also, in the past there was a way for me to put in pictures of my license etc... it didn't offer me that this time.

gary L.
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I receive a phone call at the end of my move telling me that if I did not return this truck to a certain location forty minutes from my current location that this truck would be reported stolen and I must call corporate to correct this problem ?

TIM S.
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Personnel very friendly but not so quick to call back. Had to call back to them repeatedly to get answer.

Dustin B.
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Customer did not leave a comment.

SOFIA V.
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Customer did not leave a comment.

Robert U.
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Laurel A.
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STEWART S.
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Kyle M.
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Customer did not leave a comment.

Thomas D.
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scott M.
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No problems with North Boulder Uhaul which is authorized dealer. Great location. Very helpful and nice person checked me in at North Boulder. On the other hand nothing good to report about Dillon Road Storage LLC. I received harassing phone calls and voice messages from some woman at Dillon Storage LLC in Louisville Colorado demanding that I return the trailer to their location. She called me after hours the night before and then the next morning telling me I had "3 minutes" to get there before they opened at 9 a.m. ---or else. Also she left me suspicious message telling me different address to return to because "people cannot find their location using posted address". Been renting from U-Haul for a long time and never encountered similar phones calls prior to a return. Also Dillon Road Storage LLC, Louisville, Colorado is not even an authorized dealer just "neighborhood dealer". Very strange. Would not recommend Dillon Road Storage LLC in Louisville Colorado to anyone.

Michael W.
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Customer did not leave a comment.

zachariah L.
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I box was broken and box’s missing not pleased

Brian S.
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Customer did not leave a comment.

Salim S.
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Simon S.
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Paul B.
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More instructions about what self pickup online will entail would be helpful. I did not realize the photos, etc I should have taken beforehand to speed up the process.

Joel R.
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There are always some issues, while minor, they waste your time to resolve and it just seems like the attention to detail is simply not there. I've had errors with my reservation, long waits to get paperwork done, asked the same information repeatedly. Uhaul is often my best option, but that's mostly because there isn't any competition close by, not because the service is good.

jordan L.
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Customer did not leave a comment.

Jeffrey L.
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Customer did not leave a comment.

William F.
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Staff was very helpful, knowledgeable and a pleasure to work with.

Benjamin R.
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Customer did not leave a comment.

Stephen O.
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Customer did not leave a comment.

Taylor A.
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Don't change the reservation multiple times much without compensating the customer. Try to keep your records accurate to not slow down the renting process.

Avery W.
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The truck was clean and in good mechanical shape..... but the interior of the hauling space reeked of Pot. I let the man at check in know, he apologized and cut me a break on not putting gas in the truck.

Jason H.
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The gas gauge was about 1/8 lower than what was recorded on my contract but I returned it with a little more fuel than when I received it. I think it would just be best to rent trucks with the gas completely full and then this situation is avoided.

john G.
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Estimate was roughly $50 but now that I checked out, it is $300! Wtf is right? The guy told me that I could drop off the truck at any uhaul location, as long as I called the customer service number. I did exactly that and he is now saying that he never said that! He smelled like weed and alcohol so I’m sure he wasn’t sober. I will contact my card company and say that this is fraud because I never authorized this amount!

EMILIE S.
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Customer did not leave a comment.

Randall N.
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Robert H.
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Friendly service, fair price. Very good.

Christopher H.
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They were super cool. When I left my glasses in the truck I was able to get them back without issue, and they were super helpful.

Chris C.
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Customer did not leave a comment.

Priscilla E.
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Chris B.
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Best service, finally, for this location.

Michael C.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

RONALD N.
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Excellent service, courteous and friendly, indoors and out, checkout and return. Thank you...

Gregory W.
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Joshua did a great job of checking out and checking in the truck and making sure we had everything. When i returned to the car, my wife said "You're all done? That was fast!" Thanks Joshua

Joy B.
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After closing hours, online truck return not particularly user friendly i.e. took awhile to find needed info. Your phone contact said "it was easy". Ha! Too many websites showing different info.

Abner M.
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Josh was awesome! Thanks Josh!

Leo B.
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Customer did not leave a comment.

Jen S.
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I'm not keen on employees using their iphones to enter in my personal info. it was noted that it was for the app and taking a photo of my license, but I'm not comfortable with that. It's not necessary and it can be typed in. No need for my photo, now old address, and back of my license to be documented.

Sara C.
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Guys were not helpful, the equipment I requested was not there completely.

J. JAMES M.
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The web-based self check-in is not an improvement. Could you hire more people?

David M.
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Truck was not available as promised.

Gregory S.
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Very clean and almost new truck. It worked great.

Brett B.
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Customer did not leave a comment.

Keith M.
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Clerk argued a long time that my printed invoice was wrong saying it was more money for a Friday and later said Friday 10:00 to Sunday 10:00 was a three day rental. He finally relented but...

Paul S.
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Customer did not leave a comment.

lama T.
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Everything good.

Andrew N.
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Customer did not leave a comment.

James H.
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I am very pleased with the customer service I had with this location. They were extremely helpful in recommending the correct equipment and my move was quick and easy

Sonal J.
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First of all, the crew didn't put pads and dolly and i have to another trip to get the dolly and pads. I wasted my important packing time just driving to get truck and then dolly and pads. While returning the truck, the staff said, leave the truck and they will take care of it. They didn't ask me to wait so that they can perform inspection in front of me. Later on I was charged $25 dollars cleaning fee whereas the truck was clean.

Chris B.
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Only thing is the cleaner they use is super strong and all my stuff now smells like that cleaner even a few days later after unpacking.

Jessica P.
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Lots of hidden fees, staff were uninformative, was charged 4x the amount we expected to pay

Alfred F.
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Customer did not leave a comment.

ed h. | Overall Experience |
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The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

Elizabeth K. | Overall Experience |
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I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Katie M. | Overall Experience |
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I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance

Bethany F. | Overall Experience |
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Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!

No reviews have been submitted for this location.

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