Customer Reviews for U-Haul of Boulder

Rating:

1.0

The customer service was excellent at location. The address on the text that you sent to your customers is not correct. It is very frustrating to spend 30 minutes to just find the place to dropped it off.

Rating:

5.0

People there are great

Rating:

4.0

I didn't appreciate the worker telling me I would have to pay for "scratches" (discolorations across the logo on the driver's side that I think might have come off with a sponge and were not due to anything during our rental). Other than that, the truck and experience were good

Rating:

5.0

Fantastic as usual.

Rating:

5.0

Always great service and super friendly staff.

Rating:

4.0

The customer service rep that helped me was great. The receipt shows it was Laura T. She was very courteous, helpful and cheerful. She waited on me with a smile and provided detailed information in a very helpful manner. She performed the same way during my drop off. If I could rate her directly, she would get 5 Stars!!

Rating:

5.0

Everything was great

Rating:

5.0

You guys ROCK! Thank you for making it so easy & complete!

Rating:

1.0

The manager/store associate that day charged me extra for fuel and mileage and was rude to other customers and myself. He used curse words against me and refused just charged me more. Never going back to this location

Rating:

5.0

Picking up trucks with a full tank would be appreciated.

Rating:

1.0

Manager was very aggressive and verbally abusive. Absolutely the worst customer service expierence I have ever had.

Rating:

5.0

Same as starting point team. End location team was excellent 👍

Rating:

5.0

treat your employees well (not saying you don't)! they were both *very* helpful and knowledgeable.

Rating:

5.0

NA Drop off was in California

Rating:

5.0

Staff was friendly and helpful. Always a great experience here.

Rating:

5.0

Great customer service! Easy, fast and friendly!

Rating:

5.0

The team who assisted us at the Boulder Broadway location was extremely friendly, professional, and knowledgeable. Laura, the manager at the time, went out of her way to make sure we had everything we needed to make our move as successful as possible. I strongly recommend U-Haul of Boulder on Broadway.

Rating:

5.0

Quick and easy drop off.

Rating:

4.0

I found the billing to be less than transparent. I also found the U-Haul rules and regulation in conflict with Colorado state law regarding proof of a valid driver's license. That leaves a very bad impression and will negatively influence my decisions to use U-Haul in the future.

Rating:

5.0

Excellent thanks

Rating:

3.0

I was double charged, my total was a touch over $70 but I was charged $150. And then still charged another $1.50 to account for the extra mile and a half I drove past my estimated mileage. If there is some sort of extra hold placed on my card, that was never disclosed to me. My understanding was that in Colorado a deposit was only required if I was paying with cash, I was not, I paid with my visa. The charge is still processing, so hopefully it works itself out before the charge posts, if not I will be using every legal avenue available to recover my overcharged funds and recoup my lost time.

Rating:

5.0

Willie, the GM, is always helpful and focused on customer service. I needed to downsize vehicles and he made a great recommendation.

Rating:

5.0

She is great !

Rating:

5.0

Fast, friendly and professional service! There was only one person working when we picked up but he did a stellar job taking care of everyone! Right on!

Rating:

5.0

excellent staff and support

Rating:

1.0

I ordered a box and furniture dolly and 24 packing blankets with my rental, none of which were in the truck when I picked it up. Upon returning it the employee was extremely rude and treated me very poorly. He was going to charge me for sweeping out the back of the truck with some light dirt in, almost wouldn't allow me to do it myself which took about 2 min, and then we was going to charge me $28 for not filling it up with 2 galloons of gas to get to 1/4 tank and wouldn't give me the keys back to go across the street to do that myself so I wouldn't be gouged for that charge as well. I had to basically plead with with to get my keys back. We was extremely agitated and after my long day of moving this was the worst way to end it. Absolute horrible costumer service experience. I never write these kinds of reviews, but this was egregious.

Rating:

2.0

The front desk employee was great but my bill was not accurate. I was charged for 60 miles when I drove the van about ten miles. I took a picture of the odometer and uploaded it via the text message I received at the start of the rental but the bill was still incorrect. This is significant and I have lost trust in UHaul.

Rating:

3.0

Staff was so rude.

Rating:

5.0

The service representative was very helpful... It was a very easy experience!!!! Job well done!!

Rating:

5.0

Can think of nothing that needs improvement. The man who did the paperwork and hooked up and checked the trailer was great.

Rating:

5.0

Drop off was quick and easy

Rating:

5.0

All was great!

Rating:

1.0

I disputed the gas charge and the manager hung up the phone on me. I drove 27 miles and put 2.657 gallons in the truck, but I got charged by this location for another 2 gallons. Their “tool” needs calibration or something. Mainly, there’s no reason for hanging up on a customer, especially one that was getting ready to book ~$2,000 worth of business for a local organization. Even if you are over worked and pissed that I said I’m also quoting with Penske.

Rating:

3.0

This were fine at the location. Nothing special and nothing bad. It was a location where you rent items and return them. Staff was nice

Rating:

5.0

Very fast, efficient and friendly!

Rating:

4.0

There's no onsite parking for people who need to park for a few hours while they rent the trucks. I think it was Nate working alone, he was very friendly and knowledgable and very helpful.

Rating:

5.0

Easy drop-off, zero probs. Thank you!

Rating:

5.0

Superb service and clarity.

Rating:

1.0

I feel overcharged for gasoline as the levels were about 1/4 tank but I was charged missing gas claimed it was 3/8. I sent pictures of the levels before I left the lot and have gotten no response. I didn't receive an email of the claimed levels until after I had returned the van.

Rating:

5.0

Very easy and simple drop offs.

Rating:

5.0

Nothing to improve, it was a solid experience and good value, thank you.

Rating:

5.0

Easy check-in and return, friendly and efficient staff, and equipment in great condition. I will gladly use this location again!!

Rating:

3.0

They were understaffed. There were at least 15-20 people waiting to pick up trucks. The person who helped me was great. But overwhelmed. My truck had less than half a tank of gas in it, even though I paid $2800 and was traveling 1200 miles. The trailer tires were bald and in need of replacement. I didn’t notice this until halfway thru my trip. They made me come back later for the auto trailer and charged me $21 to show me how to load my car.

Rating:

5.0

Nice man working the store, process was simple quick and efficient. Had the truck back in two hours. Great experience

Rating:

1.0

I was billed rental fees and loss and damage fees for a utility dolly and furniture pads that were not provided. I documented that while checking in via the app. U haul of boulder (David) hung up on my twice and stopped answering the phone when I tried to work this out. This is horrible public service. I disputed the charges with Amex and will pursue further

Rating:

5.0

At this location, I dropped the truck off after-hours and accidentally locked the key in the cab. The location staff were very kind about the fact that I was blocking the entryway with this 10' truck while I waited for a locksmith. I was impressed that they didn't hassle me about the inconvenience!

Rating:

5.0

Great professional employees easy to work with and knowledgeable.

Rating:

5.0

Excellent equipment as always.

Rating:

5.0

Overall the experience was quick and efficient -- the team was pleasant to deal with. Would recommend them to other who need vehicles to move and/or haul stuff locally.

Rating:

5.0

The employee was friendly and helpful, the check-in was easy, the equipment is both clean and in great shape, and the return was a breeze. I will be using this location again - it is awesome!

Rating:

5.0

This location was pretty busy when I went, but the staff got my trailer unhooked right away!

Rating:

3.0

The location of my pickup changed at the last minute which was inconvenient.

Rating:

3.0

Received a trailer with lights that (I was later told) stopped working. 1100 miles later (and luckily no tickets) i said this to the fella who received the trailer who said "Huh. need a printed receipt?" Zero concern. Very disconcerting.

Rating:

5.0

Everything was great! Thanks!

Rating:

5.0

We had a great experience with this location. Everyone, especially Willie, was so helpful and addressed all of our concerns during our first time renting a UHaul.

Rating:

5.0

No improvements needed. Great job.

Rating:

3.0

$100 clean up fee to fold 6 blankets is unacceptable!!! 15 minutes of work so $400 per hour rate. !! Will not likely rent from U-Haul again.

Rating:

5.0

uhaul team was very friendly and helpful

Rating:

4.0

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

Rating:

1.0

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Rating:

1.0

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance