Customer Reviews for U-Haul of Burlington

7165 reviews

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I reserved a 10 foot truck, and the only one they had when I arrived was a 15 foot truck, which was larger than I needed, and far larger than I wanted to drive. I was not told this prior to my arrival and had no chance to try to locate a more manageable vehicle. I asked for packing blankets, which were not supplied (and I didn't notice until I left with the vehicle). The vehicle was new, but I did not enjoy driving it as it was far too large for the purpose I rented it (transporting kayaks for a camping trip).

LISA L. 
Rating:
4.0

Customer did not leave a comment.

ISAAC C. 
Rating:
5.0

Inside of van was a bit dirty.

Tamara V. 
Rating:
5.0

Nothing, please keep the staff that's great there.

EMANON W. 
Rating:
4.0

have a checkout or those who are only purchasing supplies.. Staff were very efficient and pleasant. tx

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
4.0

It was very busy. Long lines. Otherwise it was a good experience. I plan to rental from uhaul in the future. Thanks for the good service.

Lam P. 
Rating:
5.0

Customer did not leave a comment.

TRACILYNN C. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Malachy F. 
Rating:
5.0

Customer did not leave a comment.

LISA V. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Provide the weekday rates Monday through Friday instead of Monday through Thursday. It's a real burden for me to pay extra to rent a truck on Friday and have to pay weekend rates during the week.

Stephenie S. 
Rating:
5.0

I want to compliment the man who checked out the truck I borrowed. When I had to park my vehicle in an adjacent lot, he brought the rental truck over to me and backed it in so I was ready to go. It was probably a small thing to him, but it was huge to me. I wish I could remember his name!

Holly E. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Excellent customer service. The (two) gentlemen that helped me, made the pick-up and drop-off very smooth. This was much appreciated, as it made the hand-off easier during a very long trip. Kudos.

James N. 
Rating:
3.0

The employees at this location were friendly and super helpful.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

SHERI K. 
Rating:
5.0

Nothing really, everything was perfect.

Hugh B. 
Rating:
5.0

Get Jordain and the crew a raise!

JOSHUA C. 
Rating:
5.0

This location and the staff were great and very helpful. The U-haul app however was completely useless. It took 4 times longer to check in via app than walking in the store would have been, and I had to do that anyway to get the keys. Returning was worse since I had to take pictures of the dash that the app would not upload. Walked in the store and started to explain and he said "no worries" asked if everything was good with the vehicle and sent me on my merry way.

Sydney A. 
Rating:
4.0

It was super easy

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

RICKY G. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

The workers at this location do excellent work ☺️

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

ROMARIO B. 
Rating:
5.0

This was an excellent office with perfect service. I got a great deal for a week just had to drop off in Tunbridge. No problem! Thank you so very much!

NOTBURGA V. 
Rating:
3.0

When I arrived to pick up my van the clerk was outside smoking, he told me, "I will be with you in a minute." He did do a nice job explaining my contract. When I returned my van the after hours key holder was broken. I tried for at least 15 minutes fix. The building was locked. Finally a clerk came out of the building. Very frustrating.

Carole S. 
Rating:
5.0

Customer did not leave a comment.

Sibila A. 
Rating:
5.0

Jordain was very helpful and provided knowledgeable and kind assistance.

Rebecca M. 
Rating:
2.0

I've always received my final invoice in my email inbox. Because I rent cargo vans involved with my business, the emailed receipt is used to record this particular expense. This did not happen at my last rental and after being on hold for a long time, I needed to drive down to the store to what I thought would be finally getting that receipt. Though the customer service rep said that finally did record me returning the vehicle, nearly 12 hours later, this has yet to happen.

MARK M. 
Rating:
1.0

Customer did not leave a comment.

Nibir I. 
Rating:
5.0

Customer did not leave a comment.

Kassian P. 
Rating:
5.0

I had an unplanned, time restricted need for a rental and wasn't sure if anything would be available. The staff was able to help quickly with everything needed.

PAUL C. 
Rating:
4.0

Staff was helpful and the service was prompt and effective.

Karen T. 
Rating:
3.0

When we arrived to pick up the rental 2 employees walked right past us headed outside. We assumed they were going to help another customer so we went in to wait our turn. We waited about 10 minutes and no one came back inside. I went out to see if there was anyone who could help us and the employee was just standing outside smoking. We were on a timeline so it was frustrating that 2 people walked outside, right past us going in and neither of them thought to check in on us and make sure we were being helped before taking a break. I fully understand that there is a huge shortage of staff everywhere but it's incredibly irresponsible to take a break before checking to make sure customers are being helped. This is also not the first time I have stood around inside waiting to be helped and after a long wait had to go looking for someone to help me.

Johanna B. 
Rating:
5.0

The entire process was very smooth. I used the app to check in and it walked me through everything step by step in order to pick up the keys for the truck we rented and I was very impressed with how smoothly it went. Ten out of ten would do it again!

Joseph P. 
Rating:
2.0

Its been a long year, a long week for me, and a very long day moving beda and box springs by myself. Im five feet tall and almost 60 years old. I brought the truck back just in time, pulled into the lot at 6:57, parked, got to the door at 6:59 probably… and The agent locked the door in my face. A little courtesy, customer service, and compassion would have been nice. I get it, people work a long day and want to get home but what would've taken him 3 minutes took me 40, with forgotten passwords, resets, etc. Really ruined my night.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Great customer service and very fast in and out and in the road

Joshua D. 
Rating:
5.0

Online app was helpful and efficient. Staff were smiling and sincerely helpful. No long lines to pick & drop off,

Alicia C. 
Rating:
5.0

Get these guys more room.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

HEATHER C. 
Rating:
5.0

Drop off location was great too

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

As stated in the Rental Pick Up Location comments, the employees at the Burlington Drop Off Location were very helpful and considerate. They were both very concerned with the fact that the security chain was rusted and missing the S-hook, and apologized for the issue. They suggested that I report that incident via this Review.

JOSEPH SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

JANICE L. 
Rating:
5.0

Good availability, clean trucks.

EDWARD E. 
Rating:
4.0

Staff were friendly, capable.

Craig R. 
Rating:
2.0

The location and rental were absolutely filthy. The young kid at the front counter who helped with the pickup process was polite and professional. However, the employee we encountered when entering the lot (apparently through the wrong entrance, though not marked in ANY way) was extremely rude and condescending. The website, would not allow me to move past the location services for either check in or check out no matter which browser settings were changed or turned on. Overall, it was like any other experience at uhaul I've ever had….salvaged only by one decent employee, and the only reason I ever use this business again is because they are the only truck rentals in the area.

AMANDA Q. 
Rating:
5.0

Customer did not leave a comment.

Eyal A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Harold L S. 
Rating:
4.0

Customer did not leave a comment.

Katherine J. 
Rating:
5.0

Very nice people to work with

Wayne R. 
Rating:
3.0

Add on items are overpriced, as is the mileage charge. I locked myself out and went online as directed to do to report the lockout. I waited over 2 hours before someone got back to me and let me know they would be here soon. At that point I had called someone else to get the vehicle unlocked. They responded and were here within 20 minutes. You need to streamline the online process.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

None excellent service.

Diane D. 
Rating:
5.0

Friendly and professional

stella L. 
Rating:
1.0

There was only one person working. I waited in line for 1.25 hours to get help. The online "scan and go" system wasn't working The one person working was doing it ALL and doing a great job. Get more staff!!!!

KELLI R. 
Rating:
2.0

This is the first time we had a negative experience at Riverside. We had a 9 am reservation and arrived at 8:50. We waited in line ONE HOUR to get our truck key. You should stagger the pick up times if you can't staff the front desk. The employee was very pleasant and thorough but there were just too many people picking up at once. This has never happened here before so we did not do the phone check-in.

Cynthia M. 
Rating:
5.0

Arrived at 9am for my 9am reservation. There were 6 people in line ahead of me. As I waited, the line continued to grow, by the time I left there was at least another 8 customers in line. There was one rental agent. He was outstanding!!! He was calm, and treated every customer in a professional manner. You are very fortunate to have him representing U Haul I believe the agent, according to my contract was Natheniel Strausser.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
4.0

Customer did not leave a comment.

NORA S. 
Rating:
5.0

The staff at this particular location is super nice and accommodating

Yeny T. 
Rating:
5.0

Customer service was the best ever. Highly recommend

EDWARD L. 
Rating:
3.0

Have more than one person helping people.

Megan N. 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Both pick up and drop off were easy, without problems, and dealt with courteous personnel in both cases. We highly recommend!

LAWRENCE J. 
Rating:
4.0

Both my starting and destination U-Haul locations had to call and ask me for the starting and ending address, number of boxes, shipping and arrival dates. Burlington U-Haul had to call and ask me what box number was mine AFTER we loaded it and sent it to them.

John H. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Everything went very smoothly. The young man who helped us was professional, helpful and efficient. Thank you! We will be back.

Christopher W. 
Rating:
5.0

Vehicle was not clean, otherwise okay.

KENNETH C. 
Rating:
5.0

The cab of my truck smelled like urine.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Answer the phone and update equipment

JACQUELINE G. 
Rating:
2.0

Bigger lot

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Marcel R. 
Rating:
4.0

Change oil soon light came on mid trip. Dashboard in cab filthy. Other than that everything was fine. Used this location before and will continue to do so when the need occurs

Peter K. 
Rating:
1.0

They screwed me over. I requested to add on 2 extra days to my trip. He said he was past that section but would change it afterwards. Charged me 40 bucks for the extra days and told me to just ass on 2 days to the date in my contract. I get a call on the 16 from my drop off center claiming i was late returning the equipment. Yet in reality I had a whole nother day. If he actually added the days like i got charged I would not have gotten the notice. I'm livid

Nicole H. 
Rating:
5.0

Online interface and customer support for changing reservation was lousy. It required multi calls & multi person runaround and overly time consuming.

Matthew F. 
Rating:
5.0

Keep up the good work.

Tim V. 
Rating:
5.0

Customer did not leave a comment.

candace S. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
3.0

The individuals at the burlington location were just average. The customer service on the phone with uhaul at the 414-535-2432 and the 888-463-8207 were above average. Very fast and overall great customer service over the phone!

Princess R. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

This location seemed fine. I used the phone app to return the equipment here so it's hard to really rate it.

RICHARD O. 
Rating:
5.0

Please don't ever assign my pickup rental to the one in Winooski again... I get a text saying I have to check in online due to Covid, and when I did, I couldn't find my reservation. Worried, I talked to the staff who then directed me to talk to the manager in Winooski, since the rental was assigned there. So, I head up there, and talked to the guy about my issue about not seeing my reservation on the online site. He was absolutely rude and kept saying that he sees it on his computer. Then he gets pissed, raised his voice, and says he does not have time for this, even though he had time to fold his underwear in front of me. The next day when I went to pick up my rental, the online site wouldn't let me. So I had to go back to Riverside and make a whole new reservation which was luckily available for pickup right away. The staff at that time was very professional, polite, and completed the paperwork in a snap.

JUNE N. 
Rating:
1.0

Again, I have no problem with the people that I interacted with. The staff was working hard because they were having to work the facility alone, which led to delays, but they did their best. This location is too small for this sort of job. A larger site is needed. This is the second weekend in a row where I rented a trailer at a different u-haul site, only to have it transferred up to River Road within minutes. If the other sites so not have these trailers, stop advertising that they do.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Larger facility in order to pick up and drop off equipment

Rick G. 
No reviews have been submitted for this location.

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