Customer Reviews for U-Haul of Burlington

6935 reviews

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

MARCIO C. 
Rating:
4.0

I job well done

Peter V. 
Rating:
4.0

Customer did not leave a comment.

CHERYL B. 
Rating:
4.0

Customer did not leave a comment.

RICHARDD M. 
Rating:
2.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

The employee that helped me with the trailer rental was a real pro.

MICHAEL G. 
Rating:
5.0

Nothing to improve, the service is excellent, the equipment and trailer we rented are in great shape.

Andres M. 
Rating:
5.0

It was a really good experience, I had scheduled a truck for late afternoon (not very convenient) but after talking with Nathan he said if something came available earlier he'll call me. He did!!! Quite a few hours before. So I was able to finish my errand the same day. Thank you Riverside uhaul center.

Olga B. 
Rating:
2.0

Move to a location with sufficient space for both the U Haul rental equipment and the customer vehicles.

Michael B. 
Rating:
5.0

Explain you must pay for gas before hand

PAUL Y. 
Rating:
5.0

Burlington location and Asheville location were both excellent - big issue is your toll free customer service and/or local phones. Literally 62 min to get someone on phone for receiving uBox and calling locally to arrange rental was also a nightmare - Face to face everything was excellent and the product was totally hassle free. Very nice people on both ends!

Frederick M. 
Rating:
2.0

Wear masks, train your employees to use your systems better

JACOB G. 
Rating:
5.0

Very courteous

Timothy T. 
Rating:
3.0

Customer did not leave a comment.

Lucien M. 
Rating:
2.0

The vehicle was fine and the service was ultimately fine as well. When I arrived I waited with another customer in front of the attendant's desk for a solid five minutes while he chatted on the phone with someone on speaker phone. He didn't acknowledge that I was there. Again, when I returned the vehicle, there were 3 men gathered around a computer screen and none of them awknowledged my prescene. Finally, someone off to the side stepped forward. Really,a total lack of professionalism. Sorry. I doubt I will go back.

Karen B. 
Rating:
4.0

Customer did not leave a comment.

Caitlin C. 
Rating:
5.0

Jordain Williams is terrific. Very well informed about all your trucks and vans.

MICHAEL R. 
Rating:
2.0

Extremely late delivery and I was given inaccurate information the whole time.

LEWIS C. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

When I picked up the truck it only had a quarter tank of gas. Also rain leaked into the cab from the seat belt access.

Reese A. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIEASHTON H. 
Rating:
4.0

Gregg the agent at the counter was awesome! Hlex with everything and multi tasking like a champ. Thsre were like 10 customers and he onside his team rocked it. I would go 5 stats, but the location sucks for uhaul. Tiny. Itty bitty,, cant squeeze another truck in there. I would like to see them in a nice new bigger location and facility

Jeremy B. 
Rating:
2.0

Customer did not leave a comment.

QUIN B. 
Rating:
1.0

Understaffed, and overworked! PAY THEM MORE, THEY LOOKED MISERABLE. And your system is broken. Mobile check-in didn't work, and there was a dead link on your site.

PAUL P. 
Rating:
3.0

The app.was very clunky and didn't work out. Then had to wait in line for assistance. Staff was friendly! When I returned the van, an employee told me just to leave the key in the van and there was no need to go inside. Then a day later, Uhaul called me to ask when I was going to return the van!

Richard S. 
Rating:
5.0

We were completely satisfied with the service and the truck, from the phone call ordering the vehicle, to the pick up and return. The staff were professional, polite, knowledgeable, and helpful with our queries. Thank you.

DEAN P. 
Rating:
5.0

The worker, Jordain was polite and efficient- he was the only one working (that I could see) and he was great! The rental truck, on the other hand smelled like cigarettes and as soon as I removed the cardboard sign in the window, the visor fell on my lap. A clear indication what the employee who reviewed the truck knew it was broken when they propped it up with the cardboard. Poor choice!

MARCY C. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
3.0

More parking for personal car while using your truck

Bruce A. 
Rating:
4.0

Customer did not leave a comment.

SUZANNE K. 
Rating:
3.0

Customer did not leave a comment.

COURTNEY T. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Mickey K. 
Rating:
5.0

Customer did not leave a comment.

Josh T. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
3.0

Guy never checked the vehicle over. I gave him the keys told me I was all set. Received a phone call the next day asking why I hadn't returned the vehicle.

Stuart B. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
4.0

Jordan was very helpful and respectful

EUNICEELORM Q. 
Rating:
4.0

Quick and efficient, Jordan was very helpful!

VERA M. 
Rating:
5.0

Customer did not leave a comment.

COLIN D. 
Rating:
4.0

This location was great. It was very out of the way and all of the local uhaul locations had no availability. So I ended up with having to put 4 times the miles and gas which made it super expensive.

Jacqueline E. 
Rating:
4.0

Customer did not leave a comment.

Gregg L. 
Rating:
5.0

Customer did not leave a comment.

Eliel R. 
Rating:
4.0

Nothing really has to be improved. Checkout was fine, returning the vehicle was fine. Great job

Thomas B. 
Rating:
5.0

The manager did an excellent job both processing the paperwork and handling the trailer hook ups and system.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

The person who waited on me was very friendly and helpful. Made it a good experience.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Ciaran B. 
Rating:
3.0

Your customer service rep, Jordain, did a nice job working through a very busy store and balancing customers.

Richard M. 
Rating:
4.0

Jordain is a wonderful employee!

DANIEL K. 
Rating:
3.0

UHaul locations are great on their own. Uhaul switched the trailer pickup location to 45 minutes drive away from original a few hours before pickup forcing me to scramble. Contacting the local dealer (any of them) is nearly impossible w/ phone redirected to main UHaul switchboard and 1 hr waits. I used the chat feature on the website and they sent messages to the local dealer who contacted me. In the end it worked out fine - thank goodness for the chat feature.

Marc B. 
Rating:
5.0

Picked up my trailer without any issues. The person I delt with was very nice and professional.

BENJAMIN S. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
1.0

Truck was filthy Employees were not wearing masks No one picked up the phone Employees acted like they didn't want to be there Poor customer service, this list can go on

Damilola M. 
Rating:
4.0

One guy was doing it all. I'm sorry I can't remember his name. He was busting his butt all day. He managed the front counter and when he wasn't doing that he was out cleaning and moving trucks. Need to give that guy a raise.

DAMON B. 
Rating:
3.0

Customer did not leave a comment.

Stephanie S. 
Rating:
2.0

Slow service. Not enough workers

travis D. 
Rating:
4.0

There was a leak, probably in the "mom's attic", so rain leaked in and wet boxes and my mattress. No permanent damage I think.

Jabari J. 
Rating:
4.0

The pickup and return process was quick and efficient.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
4.0

The employee on site was really friendly and helpful.

SARAH G. 
Rating:
2.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Nothing I can think of.

Christopher H. 
Rating:
4.0

Everything worked great! Easy check out and check in.

SCOTT C. 
Rating:
2.0

Vehicle was not on premise at scheduled time - had to return an hour later to pick-up moving vehicle. To improve for the next customer, having the appropriate vehicles on premise at the scheduled time would be very helpful.

ASHLEY G. 
Rating:
1.0

I was charged $25 cleaning fee. The truck was just as clean when I returned as when I picked up. Please refund the $25 cleaning fee or I will dispute the change

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Andrian M. 
Rating:
1.0

This first experience with Uhaul was HORRIBLE-never again. The whole experience from start to end was nothing short of a headache!

Tracey T. 
Rating:
2.0

Fill up your gas tanks before they go out on the road so there is no complications regarding the amount of fuel level in the tank as there are no other indicators on the gas gauge other than half quarter and three-quarter.

Josh B. 
Rating:
4.0

Service rep was very good. Truck was dirty but not to the point of undriveable Blankets were clean and helpful. Truck handled just ok.

JOHN F. 
Rating:
4.0

Drop off was super-simple. I was in and out in 5 minutes.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Stefan H. 
Rating:
1.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Minor problems with heaters controls but the truck ran fine i was impressed i,I, rent again. John trigg

john T. 
Rating:
4.0

Faster service only one person in front

RAYMOND L. 
Rating:
5.0

Great staff, very helpful

JAMES S. 
Rating:
5.0

Keep up the good work.

Alicia R. 
Rating:
4.0

EVERYONE WAS PROFESSIONAL AND HELPFUL. GOOD JOB!

GERARD N. 
Rating:
5.0

Guys were friendly, quick to help, and got me in and out of there faster then one would hope. Big fan!

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Phoenix C. 
Rating:
3.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Excellent customer service and vehicle was in first rate condition.

Warner F. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Very quick and helpful

WAYNE A. 
Rating:
4.0

parking out front is pretty tight

DAVID D. 
Rating:
5.0

No improvement needed in my opinion. The guys that helped me check out and check in were terrific. Efficient and friendly. I give uhaul and their personnel high marks! Dana Basiliere

DANA B. 
Rating:
4.0

Service and equipment were fine. The staff were very polite and efficient. However, this site is located in a heavily trafficked and dense commercial area. Parking is severely limited. A new location with more space is needed. The business would thrive.

Kevin F. 
Rating:
3.0

Ripped off on fuel. Put $25 in fuel in for 40 mile rental. Was still charged a fuel surcharge because they listed the fuel as more than what was there originally

Shannon R. 
Rating:
5.0

Whole experience was great - everyone working there was great to interact with.

donald A. 
Rating:
5.0

Everything went smoothly, maybe s as another worker for the front would help speed things up but was pretty fast for how busy they were

Erin R. 
Rating:
4.0

I was charged for 2 days when I only used it one. This was not explained well at all. If I am 1 hour beyond the arbitrary time of 4:30pm which was my estimatye I am charged another full day? That was not explained at all.

Lee T. 
Rating:
3.0

Poor customer service was spoken to very rudely and hung up on twice management was of no help or care for my concerns or issues.

Jeremy F. 
Rating:
5.0

Jordain, the fellow who helped me was exceptional. Personable, friendly, professional. You have a great employee in him!

MARY H. 
Rating:
5.0

The manager was very thorough & polite. The store was busy when I got there to pick up my truck, but he kept the line moving & got us in & out as quickly as possible.

MICHAEL P. 
Rating:
4.0

Tight lot

KENNETH V. 
Rating:
4.0

Customer did not leave a comment.

jason A. 
Rating:
5.0

Helped me out with a billing issue, made it easy

Jeffrey C.  |  Overall Experience 
Rating:
5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

David T.  |  Overall Experience 
Rating:
3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

abena s.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and everyone was very easy to work with and kind. Thank you!

Katie B.  |  Overall Experience 
Rating:
4.0

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

Michael D.  |  Overall Experience 
No reviews have been submitted for this location.

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