Customer Reviews for U-Haul of Burlington

Rating:

5.0

Overall easy and fast experience

Rating:

5.0

Excellent service!

Rating:

3.0

Uhaul cargo van was very dirty inside the cab.

Rating:

4.0

This location could use better signage for entering the parking area, and to direct clients to the new counter location.

Rating:

5.0

I had a few concerns with my recent rental experience that I hope can be addressed. I reserved a truck for a 7:00 a.m. pickup and confirmed the evening before that the Riverside U-Haul location would be open at that time. Unfortunately, the location did not open until close to 8:00 a.m., which delayed my plans. It would be helpful if the posted hours and actual opening time were consistent, especially for customers with early-morning reservations. I also rented a 10' truck that made unusual noises while I was driving. Having rented from U-Haul previously, I had not experienced this before. The truck also appeared to be older and could benefit from a thorough inspection and maintenance to ensure a reliable and comfortable experience for customers.

Rating:

4.0

There need to be more customer parking- as its almost impossible to park a car when you arrive for your ride to wait while you check in/out- to wait to insure your all set doing paperwork and can leave. The lot is so jam packed with rental units there is only about room for one vehicle in front of the office area- and that was taken my a ups/mail vehicle when we arrived.

Rating:

2.0

The guy that checked me in was rude when I tried telling them there was a dash light on. When I went to bring the truck back he told me that he wasn’t trying to be there till 8pm and he wasn’t going to check it in and it would be the next day and it’s not his fault if I get charged an extra day….i was there at 7:02pm….I was unaware they closed at 7pm and I was looking to drop it off…I had it reserved until the next morning. He needs to loose his attitude and be nicer to customers.

Rating:

1.0

Everything. The employees working didn’t know how to do anything and had to start over several times. This was frustrating as it took a little over a half hour to check out. The more senior of the 2 employees stopped helping me mid transaction to interject herself in the phone call the other employee was on. The younger employee didn’t know how to do anything and had to start over several times. He kinda just sat there listening to his coworker as she rudely told him what to do. 0/10. Would not go back

Rating:

2.0

appointment desk hidden in the back behind merchandise. Employee was not very helpful or personable plus definitely needed more training as i got a trailer and that had little to no idea how to hook it up so did most of it while showing and explaining it to them. Also was charged more than my quote with added things without asking if i would like them, i paid only because i didn't want to argue as i was trying to get out of there to get my task for the trailer done.

Rating:

1.0

QR code is useless as it’s a dead zone for service. We waited over 45 minutes to get the keys to a dirty box truck that leaked oil in our driveway. Also greatly concerned about what ever the group of people before us were attempting to do with a rental they were struggling to obtain and unimpressed with how everything was handled with them and us.

Rating:

1.0

The attendant did not leave the desk when I returned the auto transport trailer. She stated to drop the trailer where it was at. I took pictures and later call UHaul to advise on record that the trailer was returned on time. I was later charged for being late. I am currently disputing the charge.

Rating:

3.0

Crowded and hard to find a spot to park. Staff was helpful but understaffed and frantic.

Rating:

3.0

The reserved furniture dolly was not available at the time of rental. The truck rear door was difficult to close the last foot; needs adjustment. The truck ignition key was difficult to remove. I informed the attendant upon return but he did not seem interested in addressing the maintenance issues.

Rating:

5.0

Just the wratchet strap catch on the passenger side. Everything else was great. Thank you

Rating:

5.0

Very good service

Rating:

3.0

The customer service skills of the customer service person at the desk (she has short, dark hair with glittery stuff in it) need work. I talked to her both on the phone and in person, and she isn’t warm, kind or patient in the context of her job or good at explaining things in a way that doesn’t seem irritated or superior. I’m going to check yes above to say that I’d recommend this U-Haul facility because I’m guessing that by the time someone I’d send over booked, there would be a different person at the desk, and this facility is otherwise good, but if I knew my theoretical referral would be working with this woman, I’d check no. And that’s why I gave the facility an average rating. Otherwise, this is a fine facility.

Rating:

3.0

The truck was old and very worn out. The person there early in the morning was odd and not helpful. Also there had to be an error in the beginning milage because there is no way I drove 70 miles. I would guess one half that.

Rating:

3.0

The young man who checked me out was helpful and delightful. The man who checked me in was rude and totally unhelpful. I would think twice about renting from this company has this person in customer service while I am there.

Rating:

4.0

Drop off location had some difficulty tracking that we turned in the U-Haul. Called us asking about when we would return the U-Haul 2 days after we actually did. Just some attention to detail.

Rating:

3.0

Great customer service!

Rating:

3.0

Again I had to help employee to lift trailer off the ball! You expect your employees to do heavy lifting (girl), she’s going to hurt back doing this! You should have tools to do this not grunt work!

Rating:

5.0

New facility helps a lot - with building modifications nearly complete, everything is now well organized and accessible. Signage and/or driveway painting could be updated and improved. Otherwise, I had a great experience renting a van from U-Haul.

Rating:

5.0

The friendly staff took time to answer our questions and their answers and recommendations really helped make our move much easier.

Rating:

5.0

Great service, I will use your equipment again ,, and thank you.. ..

Rating:

3.0

Took 2 hours after dropping odd the vehicle to get my receipt.

Rating:

1.0

Had to pay $150.00 detectable on damage on a pickup truck I rented in April. I received a photo of a scratch in the truck bed. I used the truck to tow a boat, I did not put anything in the truck bed. Tried twice to speak with a manager at the Williston Vt location. Manager was not available.

Rating:

5.0

Nothing, Gabby is awesome. What a sweet girl.

Rating:

5.0

Very professional staff! They were friendly and know their way around the computer. Van was ready when we wanted to pick it up.

Rating:

5.0

Great manager on duty, pleasant, competent. No need for the app!

Rating:

5.0

Great rental experience. Thank you.

Rating:

5.0

Ivan was polite and responsible. He is efficient and effective at his job.

Rating:

3.0

No, the trailer wasn't clean nor maintained. It had not been swept clean of pine needles and leaves, the electrical wire had to be exchanged for one that worked, your website did not make it clear what size ball each trailer takes, nor did anyone have a wrench or 2 for tightening down the trailer hitch which caused the trailer to pop off when too many potholes were gone over. The staff were courteous though during the two times I dropped in.

Rating:

5.0

Everything went smoothly. the 15' box truck was clean, but it was making a strange sound. It certainly served it's purpose and then employees were great.

Rating:

1.0

Pretty unprofessional

Rating:

2.0

provide onsite parking for those of us who did not know that you refuse to allow customer parking at that location but instead recommended parking in adjoining gas stations with the risk of being towed. Very bad form.

Rating:

4.0

Very helpful.

Rating:

1.0

First, the bad. The truck shook so bad at various speeds it made us nauseous. Now, the very bad. I told the guy I was parked between two of the small trailers and asked if that was OK. He asked us to move our vehicle across the street where two other vehicles were parked. When I arrived the next morning to drop the truck off, my car had been towed. I have never had a great, or even good experience with U-Haul. Go rent a Penske or similar instead. Penske has been great for me in the past. I feel I am due a refund for having my car towed after being told to park in a lot that will tow you.

Rating:

5.0

Friendly check in, thank you

Rating:

1.0

You manager Christopher Lovelady have no idea how to handle customer service. I picked up the truck around 7:45 for 8am apt. Whenever I asked a question he will answer rudely like no personality. I asked him if he is okay or he’s in a bad mood. He replied did I not answer your question. I told him “ you have a very strong personality “. He said he’s not Docile! You’ll see his frowning face. Mean voice. I asked him again how it worked if I dropped the truck in Williston he said he’ll charge me $250 because he’s losing truck. I think he could explain better than that. Really losing money and truck right away? He can explain like even less than 4miles etc… when I told my friend about it he said he’s encountered him as well. The fact that this person is the general manager but no pleasing personality. No sign of being friendly. When he looked at you his eyes were like eating you alive. Like he said he is not DOCILE! I’m going to escalate this issue to the regional.

Rating:

3.0

We were in and out quickly for pickup and drop off!

Rating:

4.0

Mr. Lovelady was very helpful. Improve by completing renovation, and updating signage and instructions, especially for after-hours pick-up or drop-off. Working with courteous human is so much easier than maddening app.

Rating:

5.0

Great service from pick up to drop off.

Rating:

3.0

Overall, I had a good experience. The location is under construction, but the staff was friendly, and the rental process was fast and easy. My only concerns were that the van had clearly been smoked in, with cigarette ashes still on the floor, and because there was no key drop box during construction, I had to return the next morning just to drop off the key. I understand both situations are temporary and not really anyone’s fault, but it was a bit inconvenient. Other than that, the service was great, and I appreciate the staff’s help.

Rating:

5.0

There are people in Burlington Vermont on the Riverside Avenue the guy that does the lot or whatever the manager there I don't know his name but he was so helpful I definitely would go back to them again and you guys were so nice and friendly

Rating:

1.0

The problem with this location is the manager `Chris'. He charged me approximately twice what I owed because he apparently didn't `believe' me that the truck had only a third of a tank of gas instead of being full (even though the before and after mileage on the truck showed that it was driven only 44 miles and couldn't have used the amount of gas he charged me for). He also charged me for two separate rentals after he had already agreed to extend the initial rental from one to two days. The employee who signed the initial contract with me told me it was no problem if I needed the truck an extra day (I had explained to him that the truck was being rented to move a large family of refugees and that I did not know exactly how long it would take). He said I could just bring it in a day later and pay the extra $30/da rental charge. As it turned out, I did need the truck one more day than I had hoped. In brief, my conversations with the manager revealed to me a very cynical man with a lot of anger who will try to bully people by yelling at them. Even after agreeing not to charge me for the full tank of gas I did not receive, he then apparently decided to punish me anyway by charging me for the gas and extra fees which were not warranted. I do not envy the people who have to work for him.

Rating:

1.0

Whole property is under construction and a mess. After hours drop box was no where to be found.

Rating:

5.0

Quick prompt service, clean new van!

Rating:

3.0

We’ve always used this U-Haul facility and have had great service. Yesterday, not so much. The guy who checked us in was as rude as ever. Never did he welcome us, thank us for choosing this U-Haul or ask how we are. He rudely barked questions at us and if we had concerns about something, he got very snarky. We walked out feeling a bit annoyed. It was not how we wanted to start our day. We are supporting this facility…..they should be thankful. Not sure I’ll use this facility again if we are being treated like that.

Rating:

5.0

Accommodated us well despite renovating. Chris the manager was very helpful. All went smoothly for our 1 day rental of a truck for moving.

Rating:

1.0

We purchased a hitch and wiring installation from U-Haul specifically so we could rent a trailer for our move. When we arrived for our reserved trailer pickup, we learned the wiring installed by U-Haul was nonfunctional, making it impossible to use the trailer. Because we had to complete the move that day, we were forced into a significantly more expensive truck rental and had to leave a vehicle behind, resulting in additional transportation costs. We are requesting: Reimbursement for the truck rental costs incurred in place of the trailer reservation Reimbursement for the bus ticket necessitated by leaving a vehicle behind Repair of the defective wiring under warranty Consideration of a refund or credit related to the failed wiring installation

Rating:

5.0

The staff that helped me were very good. I recommend that customers use U-haul's app. It really made the process a lot easier - AND, since other customers apparently also used the app, there wasn't a line a mile long when I got there, like used to be the case years ago before the app.

Rating:

4.0

Person helping us was friendly and efficient. The building outside is under renovation, so it looks terrible, but the inside of the building is new and completely redone.

Rating:

5.0

Burlington VT' s UHAUL staff are just exceptional in customers ' care. They are professional, very respectful, and helpful—so much so that their good manners keep the same customers coming back time and time again. Personally, I am very proud of them.

Rating:

3.0

When using to app to pick up the van, it wouldn’t upload the pictures and let me proceed with the check in. I wasted a lot of time trying to pick up with app. I’ll just go in person next time. This location is currently being renovated and has no parking due to the construction, which was inconvenient. But once the project is complete it won’t be a problem anymore.

Rating:

4.0

Drop off location was actually Bedford, NH. Thanks.

Rating:

4.0

Parking is very tight!

Rating:

5.0

J' Quan, Christopher and another one whose I forget the name are just professional: very kind, helpful, and with an exceptional customer service. You go there one, you feel like you have to keep going there all the times.

Rating:

1.0

We picked up our vehicle on Monday, May 25, Memorial Day, having reserved it months ahead. There was only one person working, and 9 people ahead of us when we arrived. We waited almost 90 minutes to pick up our van. The office is undergoing renovation and there were no chairs and dust everywhere. The restroom was disgusting.

Rating:

5.0

The interior was pretty messy. /windows were filthy, cupholders still had sticky residue from who knows what, broken pieces of glass on the floor and under the drivers seat. Right side-mirror kept slipping out of position every time i hit a bump. /after stopping several times to realign it, i gave up and drove blind on my right side the remainder of the trip. That said, the truck ran well and was fairly new - it had both USB-A and USB-C outlets, so i could keep my phone charged and use its navigation app.

Rating:

5.0

Helped me out with a billing issue, made it easy

Rating:

5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

Rating:

3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

Rating:

5.0

Everything went smoothly and everyone was very easy to work with and kind. Thank you!