Customer Reviews for U-Haul of Burlington

7,507 reviews

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Hard to be clean in a snow storm, with temperatures in the single digits. Helpful and friendly

GLENN S. 
Rating:
3.0

I returned my rental truck after hours Sunday evening 01/16/2022. It's been more than 24 hours and I have not received an email yet with the receipt

ARTHUR B. 
Rating:
4.0

Customer did not leave a comment.

JOHNHAZEN P. 
Rating:
2.0

Verification process should be done before check in process

Nicholas D. 
Rating:
5.0

Have a chair for someone waiting in line

Llewellyn P. 
Rating:
5.0

Let customers know they need to take pictures of empty trucks before drop off. It's very cold in Vermont in winter. Thank you

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Good clean and very helpful dealer. Keep it up.

Paul G. 
Rating:
4.0

Quick and easy return

LESLIE B. 
Rating:
5.0

Thanks for your help

RALPH W. 
Rating:
3.0

Vehicles should be full when you pick them up. Mine was "one tick over half of a tank" as communicated by the clerk at check out. I drove 29 miles and used 2.5 gallons of gas. I added gas to that same level but was still charged for 2 gallons more of gas (at $5.75/GL). Small potatoes on the individual basis, but a hell of a revenue stream at scale. So, just send them out full and ask that they come back full.

Dagan W. 
Rating:
4.0

The truck was horrible. Driver side door didn't close all the way, very dangerous. We got a 10 foot truck to go pick up a treadmill. A quick job that we allotted 2 hrs for but took us 1hr. Would have been done in 30 minutes if we didn't have so much trouble getting the truck started every time we turned it off. The steering wheel locked and it would take all of us giving it a try each time to wiggle the wheel just so. It shouldn't be that hard. In the end we didn't use much gas but chose not to add a couple bucks in because we were afraid to turn off the truck. The staff at this site were very pleasant at pick up and at return. Their positive and polite attitudes kept us from being upset about the situation. We really expected a discount or refund but both guys were young and maybe didn't have authority. The staff are what allows me to give a good rating but the staff should not send out a truck like that either.

Vicki G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The person who helped me was excellent.

John K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Ivan I. 
Rating:
5.0

Absolutely outstanding customer Service!

Zoe F. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Truck bed was full of ice and snow. Completely unusable when I picked it up. Had to shovel and sweep it out myself to make it usable.

STEVEN M. 
Rating:
4.0

Inside and outside of the vehicle was filthy. It's fine I'm that we are in winter and it's tough to keep clean, especially the exterior. However, presenting the vehicle as pristine in the mobile check isn't accurate. No furniture dolly in it. Had to get a refund.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

All was good. Service was prompt and friendly. The trailer worked great, as it always does. I consistently have good experiences at the Riverside Avenue U-Haul.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

This was our third recent rental with Nathaniel. We have found him courteous, helpful and professional with us and all of the customers we witnessed in the U-Haul Store. He knew us by name after the first visit. Nathaniel made the whole rental experience an EXCELLENT one for us.

James J. 
Rating:
4.0

The man working both at pickup and drop off was great. Quick, professional and helpful.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

ANGELO M. 
Rating:
5.0

Customer did not leave a comment.

Reginald F. 
Rating:
5.0

Jordain, Nathaniel, Bill, and the crew are all top notch! Couldn't ask for a better group of people to work with. Great management.

JEFFREY K. 
Rating:
3.0

When someone rents a pickup, it would be good business to sweep out all the snow in the bed for your customer so the vehicle is ready to go. This should be SOP.

FRED J. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

The young man that waited on us was wonderful. There was a little trash/dirt in cup holder.

David M. 
Rating:
5.0

I was told the fuel tank was full when I picked it up. When I refueled the truck I realized it was really only 3/4 full when I picked it up as the fuel indicator needle went way past where it was when I picked it up. Free 1/4 tank for uhaul at my expense. No big deal just a little frustrating. Customer service was great though and I'll definitely return for my next move.

RICHARD B. 
Rating:
3.0

Customer did not leave a comment.

Katherine T. 
Rating:
4.0

The Tiers in the winter in Vermont were in awful condition.

Edna G. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Excellent

Aida T. 
Rating:
5.0

Staff was excellent. Answered all my questions. They were very courtious and professional. It was a very friendly atmosphere. I highly recommend this U-Haul location and staff!

Keith G. 
Rating:
4.0

Driver side door seal leaks and very noisy at highway speed. Everything else worked fine.

Edward M. 
Rating:
5.0

Very busy at this location. Nathaniel was very professional and handled each customer with calm and efficient service.

Carleen C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
3.0

You need to put snow tires or at least all season tires on the vehicles you rent in snowy states. I was stuck for over half an hour trying to get up a hill that should have been easy to get up. The truck was fully loaded with tables, chairs and other heavy objects. When I called to get help from Uhaul I was told they could not send help because I couldn't give a street address. I was stuck in the middle of a hill on a road with no homes around it. It's just ridiculous that they couldn't help! I was told I would get a call back shortly with info on help. Meanwhile I was STUCK IN THE MIDDLE OF THE ROAD!!!! No real help or concern was shown for my safety or the safety of others on the road. Being a lifelong New Englander I was eventually able to get myself unstuck. I got a call back 45 mins later from Uhaul regarding help. This is by far the most dangerous and unhelpful experience of my life. PUT BETTER TIRES ON THE VEHICLES!!!!!

Johanna B. 
Rating:
3.0

It's a tough location to access and not enough room for equipment.

Charles J. 
Rating:
5.0

both the person who attached my trailer, and the second person who removed it were friendly, and very efficient. Wonderful experience.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

MAJA I. 
Rating:
4.0

The tires were terrible and this is Vermont. There's snow on the ground. The associate said this is just how uhaul operates with summer tires on their vehicles. That's negligent in the state of Vermont.

VIRGINIA L. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

It was a good experience for me

CHARLENE W. 
Rating:
5.0

Customer did not leave a comment.

Neal P. 
Rating:
5.0

Love that Ford 9' Cargo van. Appreciate your newer equipment. The van had only 22k miles. Very nice to use and drive! Your manager, Jordain, and staff are all professional, knowledgeable, and great to work with.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

GUY T. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
5.0

Nathan was fantastic! Very helpful, very professional. We have rented a lot. This was the best in and out experience we have had.

James J. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
3.0

The guy working was super nice and helpful in getting me into my 10' truck. The truck had some issues but drove okay. I looked at my I'm lice later and it said $1.09 per mile, and the website said .89. When I returned the truck the guy said he would send an email receipt, but I never got it, so I have no idea what I was charged. I went well below the mileage I had estimated. The location is tough, with very little parking, but it's our only option, so I'll still go there again.

ABIGAIL K. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
1.0

Customer did not leave a comment.

Kelsey W. 
Rating:
5.0

Customer did not leave a comment.

MORGANELIZABETH M. 
Rating:
5.0

Whoever helped me was amazing and needs a raise. Idk his name but I was the guy in the red coat who came back around 4pm

William D. 
Rating:
5.0

Great customer service. Great experience in terms of location. The online booking was a nightmare with I could of ju

Dustin P. 
Rating:
5.0

My point of contact was Carlos. Gentleman was knowledgeable and very well trained. He was a pleasure to do business with; great attitude and work ethic for a thank less cold job. CU soon

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Nathan was great. Fast and easy as always

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJAMES A. 
Rating:
5.0

Big Pick-up. Clean, ran well. Helpful employee. Quite happy.

Thomas G. 
Rating:
3.0

Dropped off after hours. Very small and tight. Luckily there were not any other trailers in drop off area or we would not have been able to turn around and get out.

PAULMICHAEL C. 
Rating:
5.0

It is a problem for my wife and I that the trucks and cargo vans we rent have been smoked in. Worse, the air freshener sprays used to try to mask or cover the smoke. I think it fair and important you have a strict policy about smoking in your equipment. A heavy fee should be imposed as a deterrent against smoking. Once smoked in, though, cleaning doesn't help much. This van was pretty new, comfortable, nice to drive, a back-up camera, but was seriously impaired by a selfish smoker who didn't care about others. You might try spraying with a high quality solution for commercial purposes we've used: RMR PRO-Xtreme Odor Eliminator. You spray it using a bleach sprayer, it dries within minutes leaving no scent of its own nor the offending odor. The odor molecules are trapped irreversibly and eliminated. No masking, no cover. Just gone. $50/gallon, but the sprayer will cover a large area. Your fee for smoking will cover many gallons and vehicles. Great product!

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

RECHELLE T. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Drop off was easy and welcoming

JOHN E. 
Rating:
5.0

I found the staff working to be very courteous and helpful.

Mark H. 
Rating:
5.0

I haven't received my receipt yet so wondering about the charges. I should be getting it via email today I hope.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
2.0

Wipers were not safe to be using, smeared instead of wiping, washer nozzles only touched the very bottom of the windshield. Steering in the truck was extremely loose and made it very difficult to keep straight especially when hitting bumps. I have informed the drop off location of said problems, whether or not they will do anything about it….chances are slim. They didn't seem to care.

TYLER K. 
Rating:
4.0

Weather was quite bad but the trailer was covered with ice and slush. It should have had a minimum of cleaning before being given to customer.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Gareth C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The side mirrors were not adjustable which seems very dangerous. I could not find any information in the truck to learn what the other gears are other than “D”. I had a huge, steep hill to go up and wanted to shift into a lower gear. I just guessed between “4,2&1”.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Much appreciated how each person that I encountered was knowlegable courtious and polite.quick and easy experience from beginning to end

LOUANN F. 
Rating:
5.0

Easy return no issues

Andrew S. 
Rating:
3.0

I was charged $20 extra after calling and having trouble returning the equipment after hours. If your webs doesn't work and I don't have a smart phone ect..but do have a tablet that should not be my problem when returning the vehicle. It didn't appear that the truck was sanitized in between customers. There was only one employee when we picked up our equipment and although we got there first two more customers were waiting and we were asked to wait for our vehicle once the two customers were waited on. I believe it's only fair that you remove the extra $20 charge for after hour drop off when I did everything I could to return the equipment. I even called and waited an hour on the phone to speak with someone to tell them I could not access the internet. I sent her pictures of the mileage and the fuel gage.

Ginette G. 
Rating:
5.0

The location was very clean inside, as was the truck I rented. The service was friendly and efficient.

SOFIA H. 
Rating:
5.0

After hours drop off a little sketchy due to web issues. All worked out ok.

Steve G. 
Rating:
4.0

The windshield and side mirrors were extremely dirty which made it difficult to see when driving. I had to stop to wipe an area to see out clearly. Would be nice to have clean windows and mirrors before leaving the U-Haul store. The counter person was very efficient and friendly. Overall a good experience.

Tamarra M. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
4.0

Cargo area not very clean. After hours online return procedure is very klunky and frustrating. I gave up and would appreciate not being charged the $20 “convenience” charge.

James W. 
No reviews have been submitted for this location.

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