Customer Reviews for U-Haul of Campbell

Rating:

5.0

I have no complaints with the location. My issue is with the scheduling department. No one told me that the pick up location I had reserved a month ago was not guaranteed. It was extremely inconvenient to go to a different location than what I had booked.

Rating:

5.0

White Oaks crew deliver a great product and great service every time..

Rating:

5.0

Very friendly, supportive and professional staff. It was a great experience. Thank you so much, U-Haul team and leadership - keep up the great work out there!! :)

Rating:

5.0

Your worker was friendly and polite, and everything went smoothly.

Rating:

5.0

Customer service was outstanding! Truck was ready and they were very helpful. Great experience and location.

Rating:

4.0

Gas tank was near empty so I worried about running out while I was on my way to the first stop. Staff at pick up was friendly and thorough. Upon my return, the guy behind the computer seemed bothered that I asked him questions. Overall, the job got done.

Rating:

1.0

The gentlemen that helped us was not friendly or welcoming. He didn’t knowledge us.

Rating:

5.0

great experience. easy to reserve, pick up and return. friendly people who mad the process easy.

Rating:

5.0

Make sure mirrors are movable , the mirrors on my 26 footer would not adjust other than that my experience was excellent 👍

Rating:

5.0

the staff are very polite and the service is fast, love this location.

Rating:

5.0

Everything was great. So easy to rent and return.

Rating:

5.0

Great Customer Service, Well maintained trailer. The trailer was smooth to tow. Easy location to come off the freeway to.

Rating:

4.0

Not related to the site of pickup: rental online was to be picked up in Scott’s Valley, CA. Got msg night before that it “was updated” to pickup in San Jose. While en route to San Jose, a msg came in which I could not see (driving) saying reservation was again “updated” for pickup in Campbell. I understand ‘things can happen’, I also understand, first hand, that was not a positive experience. The phone assistants and location staff were all stars. The workers were great, the logistical experience felt disappointing. That says to me, that some people up top are being paid way too much. Protect your brand by being impeccable at all costs.

Rating:

5.0

Staff was friendly and helpful

Rating:

1.0

The guy was rude with us we made reservation by advance and he gave us the wrong key and later he took the key away on bad manners and we were waiting to fix the mistake around 30 min I think he was tired

Rating:

1.0

We spent more than one hour waiting to get the truck we reserved online.

Rating:

5.0

The staff here is awesome. Easily my favorite uhaul to go to, specifically due to the current employees.

Rating:

5.0

Customer service was fantastic

Rating:

5.0

I had one of the best customer experiences of my life at this Uhaul location. I had an issue with my car preventing my lights from working with the trailer. Steve at Uhual came out, helped me diagnose the problem, found the parts, and helped me fix my car on the spot. He truly went out of his way to make sure I was all set.

Rating:

2.0

Don't have customers use the app to purchase and check-in, and then make them wait in a long line anyway. On a saturday morning at 7:45 a.m. in the springtime, is it possible to have more than 1 employee working?

Rating:

5.0

No complaints. I thought everyone did a good job. By the time I walked out of the office they had already hooked up the trailer and I was ready to go.

Rating:

1.0

I don’t have a problem with the location itself. I do have a problem with U-Haul overall. The network was extremely slow. It took 2 hours at the location to get my reservation. This is the second time this has happened at two different locations. Given the situation, the staff at the location did a tremendous job to help the customers and speed things up as much as they could. I think U-Haul should do something about these network issues. I wasted so much time waiting there as did a lot of other customers. U-Haul could at least offer a discount on a future rental for the hassle

Rating:

5.0

Fast and efficient.

Rating:

4.0

Brakes were in need of inspection..

Rating:

3.0

Please inform ahead of time if you won’t have the moving equipment in advance.

Rating:

4.0

My truck was blocked by a customer’s car, so perhaps they need an area sectioned off for customer car overflow. The 10’ truck was missing the ramp, which i worked around, fortunately. The UHaul app forced me to answer in the app some of the same questions i already answered online when i made the reservation (c card, name, address, phone, declined additional services), which wasted time on the checkout. The UHaul app would not allow me to take and upload any pics of the truck. The form just didn’t work.

Rating:

5.0

The guys were pleasant professional and timely!

Rating:

5.0

My starting mileage was off by 300 miles . I will file a dispute for the charge, per your customer service, but otherwise everything else went fine. Excellent check out staff.

Rating:

3.0

The team here was nice and easy to get in and out. The truck however was a little iffy was worried it might breakdown, it had over 120,000 miles and sounded like the breaks were rubbing the entire time. Thankfully I only drove it 15 miles total.

Rating:

5.0

U-Haul receptionist was kind and friendly. Straight to the point and was out the door fast.

Rating:

5.0

Friendly customer service. Vehicle was clean

Rating:

5.0

Just be a little more inclusive I kinda felt a little discriminated by the first person that helped me when he saw my ID just cus it's a Mexican Counsulet ID and my passport is also Mexican plus his attitude like "OMG why do these people like wasting my time I could just be chillin instead of explaning these toddlers how to walk". He was smirking when there was some kind of alert he couldn't tell us what that meant just gave us a number to call and was smiling like he was happy ha didn't have deal with us. Then after I came out to call the number my neighbor (the driver) went in to talk to him and when I came back the attendants attitude was a little less bad. He doesn't seem to want to help people he doesn't really like that job. Or he could just have been having a bad day and was a bit distracted and frustrated. But at the end he was able to help us after all and as I said with a better attitude. Hopefully it was just one of those days or a brain fart. I was about to leave but my neighbor (my driver) convinced me to try again but if he continued with that attitude of not caring, not wanting/trying to help when I came back in the store/facility. But the rest of the people that helped i gotta say i wish they were my friends they have a very positive vibe always trying to help, very knowledgeable and comprehensive, smiling, wishing you a good day, thanking you for your business with them. Trying to make your life easier. As I said maybe the first person wasn't 100% there had some issues in the back of his mind, or just tired but he did end up helping so I'm OK with random hiccups.

Rating:

5.0

I’ve rented from this location before. The vehicles are always well maintained and the location is great since the freeway is directly across the street. The customer service is always professional and knowledgeable !!! Thank you !

Rating:

5.0

What's great about this location is that there is always someone there ready to assist customers.

Rating:

4.0

The connector for the lights was broken but they fixed it quickly. Unfortunately, at some point in towing the connector disconnected but I reconnected it and all worked until I disconnected it and returned the trailer.

Rating:

2.0

Took an hour. Trailer lights didn’t work and no fuses to fix it

Rating:

1.0

Train the employee, He was very rude , I think he was tired but is not a excuse to act like that.

Rating:

2.0

Taylor W completely lacks a good work ethic.. When I arrived, he was sitting behind the counter talking on his bluetooth about his wife and kids while helping the 2 customers ahead of me.. Apparently he was the only one working, as he left the office to go set up a truck someone was renting, didn't return for 10 minutes, telling people he was multi tasking (not very well).. when I returned the trailer he was in the lot. I said Hello and he just looked at me.. then he went over to another vehicle to do something before finally coming back to remove the trailer from my hitch.. Very poor customer service if you ask me...

Rating:

5.0

Thanks for the easy in and out. Very efficient service on both ends.

Rating:

5.0

No need to improve. I take was Friendly and helpful and no delays getting on my way.

Rating:

5.0

My only comments are really for FORD, the vehicle could use some softer touch points for my legs/knees. Over the 2 days and 700+ miles my knees were battered by the hard surfaces in the driving 'well' of the center console and the door. Those hard plastics bruised my knees in the ~15 hours while driving. U-Haul, you did everything great! I used a parking garage in Santa Monica that scanned my plate number, I assume that ~$45 charge will get to my account. Thanks, Andy

Rating:

5.0

great service

Rating:

3.0

My link to check out expired before I could use it. I called 4 times during the day to try and reach an employee at the white oaks site. They were never able to answer the phone; ultimately I got a satisfactory response from u-haul main number

Rating:

1.0

The computer system was abysmally slow. I submitted a reservation online with the indication that it would speed up the process. It took nearly 45 minutes for me to get my vehicle and fucked up my entire schedule for the day.

Rating:

5.0

Very efficient and professional!!

Rating:

5.0

no issues with van. very happy, as always with overall rental.

Rating:

4.0

My only comment is that the truck only had 1/4 tank of gas… when picking it up I didn’t want to go straight to the gas station. But the gentleman who helped me was very nice

Rating:

5.0

Seguir siempre con la misma atención prestando su buen servicio

Rating:

3.0

The vehicle should have a full tank of gas.

Rating:

5.0

Very easy and quick drop-off.

Rating:

5.0

Very efficient and the checkout process in the end was seamless.

Rating:

3.0

Renting for 2 days brought back at 8 am instead of 7 am so I was 1 hour late was charged for another day 🙃 🤨🫤😡 luckily I noticed went back they credited my card.. I could have easily been there @ 7 sharp was letting the morning rush go through 👋✌️

Rating:

3.0

The ramp on the truck was very difficult to put back in place. I wasted time on multiple occasions trying to slide it into the truck and had to make an unnecessary trip back to your office for assistance. Normally my experiences with this location are very good. This time it was not.

Rating:

3.0

long wait to check in / staff mostly seemed preoccupied and not friendly