Customer Reviews for U-Haul of Campbell

8,685 reviews

1266 White Oaks Rd   Campbell, CA 95008
(Hwy 17 & Camden)

(408) 371-5183

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(408) 371-5183

1266 White Oaks Rd
Campbell, CA 95008
(Hwy 17 & Camden)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Yihua W. 
Rating:
5.0

Customer did not leave a comment.

beth L. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

My original order was to pick up the van at the Moving Truck Rental in Campbell, CA at North Star Gas Station. When we arrived to pick it up, the attendant said the van was stuck in another state. I had re-order a van and drive to White Oaks Road to pick it up which cut into our moving time. I won't be using an alternate pick up location, again.

Mary Ann B. 
Rating:
5.0

Always Great Service

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

Marguerite B. 
Rating:
4.0

Lights failed on trailer died to chaffing harness shorting on frame

Kevin C. 
Rating:
4.0

I've rented from this location before and will likely do so again. The only problem is the entrance/exit to the location. Being near the freeway is great, being located on an exit ramp, not so great.

Thomas Z. 
Rating:
5.0

Smooth Return and great staff.

Priyank S. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO P. 
Rating:
4.0

Checkout was easy breezy...

Bryan C. 
Rating:
1.0

Customer did not leave a comment.

Hunter R. 
Rating:
5.0

Customer did not leave a comment.

Nan C. 
Rating:
5.0

Customer did not leave a comment.

TYRONE E. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

I think 1.89 per a mile is outrageous. Overall experience was good.

Robert V. 
Rating:
5.0

your customer service was excellent as well

Donald K. 
Rating:
5.0

Always quick excellent service.

ERICK S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Store was clean and the sales guy was very helpful.

SHERRY P. 
Rating:
3.0

On the whole the van did the job for us. However, The cargo area was muddy, dry but still dirty. We put a drop cloth down to protect our stuff. The passenger seat had dog hairs covering it. We put towels to sit on.

Casey S. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Reception customer service wasn't helpful at all. I really didn't care for the attitude. I was asking associate to call other U-Haul location if I can get pads in other location. He didn't want to do that. Told me they are not answering their phone.

AMIT S. 
Rating:
5.0

I was highly satisfied.

Aaron H. 
Rating:
5.0

Steve is the best, he goes above and beyond and gives excellent customer service. Is the reason I come back each and every time!

Melissa S. 
Rating:
2.0

The car transport was a waste of my tine. It did not work.

LOUISA M. 
Rating:
4.0

Customer did not leave a comment.

Spencer I. 
Rating:
2.0

Unhelpful rude staff

Sean T. 
Rating:
4.0

Easy to get to and the return only took a few minutes.

Douglas D. 
Rating:
5.0

Drop off went very smoothly

Casey S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Great truck and great service! Will definitely use this location again for any moving needs.

WENDY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Steve and the other gentleman that helped me on 11/09 were great. Genuinely kind people that made the process of renting a truck a breeze. Very grateful.

CHRISTINA C. 
Rating:
4.0

Front end of Truck shimmies when braking above 35 mph

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

everything its good from the equipment and service fron people on the work On my opinion wast fast and reliable thanks uhaul for make my project more easy with you equipment.

Ricardo A. 
Rating:
4.0

Helpful staff

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
4.0

The car had a bad smell, it seemed like someone was smoking

EDGAR E. 
Rating:
5.0

Customer did not leave a comment.

EDIN I. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

All was good; Fast, and easy.

David K. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
4.0

The mobile checkout is unbelievably tedious and cumbersome, had to switch while on location to a standard checkout and return, way too many steps and pictures to be taken

Morten N. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Supply written confirmation upon return of the truck of the actual charges. We got a verbal, but I had to wait for the pending charges to resolve in order to see what the rental actually cost me.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

You guys were amazing! Thank you. No hassles at all, made it very easy to pick up and return the truck. Honestly, best rental experience I've ever had! Great job!!!

Gabriel D. 
Rating:
5.0

Technician was very helpful in flipping my hitch and hooking everything up!

BRET F. 
Rating:
5.0

Customer did not leave a comment.

RAMON L. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Narges V. 
Rating:
5.0

Steve and Henry are the only reason I go to this Uhaul location

John T. 
Rating:
5.0

Staff was quick and polite

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

FIDEL E. 
Rating:
4.0

Customer did not leave a comment.

Adam S. 
Rating:
2.0

The can I got was dirty and had damage that was not marked or listed. I had to call back twice after dropping it off to get a receipt since the first time he sent the wrong receipt. Good selection of vehicles and the limited customer service I recommend at the location was fine.

KADEN B. 
Rating:
4.0

Customer did not leave a comment.

Janet W. 
Rating:
3.0

The inside of the vehicle was extremely dirty.i was hesitant to touch anything inside the car.

KAVEH F. 
Rating:
5.0

Customer did not leave a comment.

SAMIR H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

Steve was so nice and helpful!

Karina R. 
Rating:
3.0

Probably a better customer service since the representative that helped us was not very welcoming. He was almost falling asleep as he was helping us.

PAOLA C. 
Rating:
4.0

Steve was fantastic !! Great customer service with a smile !!

BETH S. 
Rating:
5.0

Customer did not leave a comment.

Wendee W. 
Rating:
4.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Young man working the counter deserves a raise / promotion. If you don't I'll offer him a job with my company. Management material.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BRENT C. 
Rating:
5.0

Easy check-in and check-out. Pleasant staff.

Waldo J. 
Rating:
4.0

Customer did not leave a comment.

EDGAR E. 
Rating:
5.0

Customer did not leave a comment.

GAL G. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Nothing. This is our ONLY got to place for renting a truck or van. Period.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Siavash H. 
Rating:
5.0

Wash outside of truck. Inside was clean. We appreciate this service.

MICHEAL S. 
Rating:
5.0

the man helping us check was so nice and helpful

PETER G. 
Rating:
5.0

Was very easy to drop off equipment. People were efficient with getting us out of there fast.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

Darrel L. 
Rating:
5.0

Very professional and efficient.

Erick S. 
Rating:
5.0

great service, excellent work

kelly W. 
Rating:
5.0

Great place to rent a truck :)

ANDREW G. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

The people working there could be more communicative. I had done the reservation and check-out online, thankfully, so there was not much to discuss, however, the person there never greeted me, gave me the keys to the van without saying a word, or telling me which dolly(I had rented one too) I could take and load, he just walked away leaving the truck on. Upon my return of the vehicle, I would have expected them to check with me the mileage and the status of the vehicle, or to say thank you, ask if everything was ok, to salute...nothing. A dog would be more expressive.

Davide G. 
Rating:
3.0

Customer did not leave a comment.

RAHUL N. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
1.0

I've been using this location for years. The service is getting worse and worse I doubt think be using this location again

Amir R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Shuai H. 
Rating:
5.0

Customer did not leave a comment.

giselle M. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Ge L. 
Rating:
5.0

I arrived 10 minutes before closing and this gentleman (I don't have his name) was very courteous and helpful. He checked my mileage and my return process was fantastic after a very long day of hauling and driving. Thank you, U-Haul!

WERNCHEEN C. 
Rating:
2.0

Customer service rep at U-haul of Campbell (White Oaks Rd) on 9/30/21 Thu. was not up to the 5 star service I used to get in the past (7+yrs). It was a slow afternoon around 1pm and he dragged his feet getting in the office, was unprofessional and made my moving experience this time very disappointing. At the end of my usuage of the 10ft truck on 10/01/21, I was charged twice as much almost $500 from San Jose to Brentwood (I get that you charge by the mile, but if customers are driving by themselves you would think there was some convenience to Uhaul you would hope for that would save you on cost to rent equipment with U-haul, BUT NOOO…!) Wasted time, energy and money as I could have just rented another POD for the amount I was charged! Dissatisfied long term customer, losing future businesses from me, family, friends and business associates going forward… Uhaul has been a rip-off would not recommend!

BRYANNA T. 
Rating:
4.0

Customer did not leave a comment.

SHELBY S. 
Rating:
5.0

check in and return folks were helpful and friendly!

GEORDY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Lucy W. 
No reviews have been submitted for this location.

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