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Nicholas PCustomer Reviews for U-Haul of Campbell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly customer service. Vehicle was clean
Dan CJust be a little more inclusive I kinda felt a little discriminated by the first person that helped me when he saw my ID just cus it's a Mexican Counsulet ID and my passport is also Mexican plus his attitude like "OMG why do these people like wasting my time I could just be chillin instead of explaning these toddlers how to walk". He was smirking when there was some kind of alert he couldn't tell us what that meant just gave us a number to call and was smiling like he was happy ha didn't have deal with us. Then after I came out to call the number my neighbor (the driver) went in to talk to him and when I came back the attendants attitude was a little less bad. He doesn't seem to want to help people he doesn't really like that job. Or he could just have been having a bad day and was a bit distracted and frustrated. But at the end he was able to help us after all and as I said with a better attitude. Hopefully it was just one of those days or a brain fart. I was about to leave but my neighbor (my driver) convinced me to try again but if he continued with that attitude of not caring, not wanting/trying to help when I came back in the store/facility. But the rest of the people that helped i gotta say i wish they were my friends they have a very positive vibe always trying to help, very knowledgeable and comprehensive, smiling, wishing you a good day, thanking you for your business with them. Trying to make your life easier. As I said maybe the first person wasn't 100% there had some issues in the back of his mind, or just tired but he did end up helping so I'm OK with random hiccups.
Cinthya MI’ve rented from this location before. The vehicles are always well maintained and the location is great since the freeway is directly across the street. The customer service is always professional and knowledgeable !!! Thank you !
william fWhat's great about this location is that there is always someone there ready to assist customers.
Gerald BThe connector for the lights was broken but they fixed it quickly. Unfortunately, at some point in towing the connector disconnected but I reconnected it and all worked until I disconnected it and returned the trailer.
Aleksander TTook an hour. Trailer lights didn’t work and no fuses to fix it
Wyatt PTrain the employee, He was very rude , I think he was tired but is not a excuse to act like that.
ENRIQUE RTaylor W completely lacks a good work ethic.. When I arrived, he was sitting behind the counter talking on his bluetooth about his wife and kids while helping the 2 customers ahead of me.. Apparently he was the only one working, as he left the office to go set up a truck someone was renting, didn't return for 10 minutes, telling people he was multi tasking (not very well).. when I returned the trailer he was in the lot. I said Hello and he just looked at me.. then he went over to another vehicle to do something before finally coming back to remove the trailer from my hitch.. Very poor customer service if you ask me...
GORDON BThanks for the easy in and out. Very efficient service on both ends.
bruce nNo need to improve. I take was Friendly and helpful and no delays getting on my way.
Marie SMy only comments are really for FORD, the vehicle could use some softer touch points for my legs/knees. Over the 2 days and 700+ miles my knees were battered by the hard surfaces in the driving 'well' of the center console and the door. Those hard plastics bruised my knees in the ~15 hours while driving. U-Haul, you did everything great! I used a parking garage in Santa Monica that scanned my plate number, I assume that ~$45 charge will get to my account. Thanks, Andy
Andrew Bgreat service
Alex GMy link to check out expired before I could use it. I called 4 times during the day to try and reach an employee at the white oaks site. They were never able to answer the phone; ultimately I got a satisfactory response from u-haul main number
MARK AThe computer system was abysmally slow. I submitted a reservation online with the indication that it would speed up the process. It took nearly 45 minutes for me to get my vehicle and fucked up my entire schedule for the day.
Regina PVery efficient and professional!!
thomas fno issues with van. very happy, as always with overall rental.
Felicia TMy only comment is that the truck only had 1/4 tank of gas… when picking it up I didn’t want to go straight to the gas station. But the gentleman who helped me was very nice
Heather HSeguir siempre con la misma atención prestando su buen servicio
EFRAIN RThe vehicle should have a full tank of gas.
Joseph RVery easy and quick drop-off.
BRIAN KVery efficient and the checkout process in the end was seamless.
Paige TRenting for 2 days brought back at 8 am instead of 7 am so I was 1 hour late was charged for another day 🙃 🤨🫤😡 luckily I noticed went back they credited my card.. I could have easily been there @ 7 sharp was letting the morning rush go through 👋✌️
Michael SThe ramp on the truck was very difficult to put back in place. I wasted time on multiple occasions trying to slide it into the truck and had to make an unnecessary trip back to your office for assistance. Normally my experiences with this location are very good. This time it was not.
Terence Tlong wait to check in / staff mostly seemed preoccupied and not friendly
Jacob BFriendly service, but check out is slow due to duplicative procedures even though you are a repeat customer.
Mark SY'all are doing great. Solid customer service, clean vehicles.
Connor MExel3nte
Franklin DEasy check in trailer ready easy drop off
Allen MAll good
Bruce CThe staff was friendly and excellent. I will go here again.
Eric RThe truck seemed to have some transmission issues, and the parking brake was incredibly difficult to disengage. When we returned the truck, the young man who signed me off was very nice and professional, and he took note of the issues. I hope the truck is safe - there were a couple times we almost couldn't get it into gear, and it did not want to shift from 2nd or 3rd at times, regardless of the load in the back.
Sandi FThe manager at this location is super helpful, he himself started a cashier line when too many customers were waiting. He also predicted the type of towing tail light adapter that I needed when I returned to the supply and cashier room
Duo PI had a truck stolen. It was outside of our house. Right out front. Almost 2 weeks later it was abandoned elsewhere in San Jose and multiple costly belongings were missing. In their place was numerous items and bags of trash... I.e., a washing machine, bicycle frames, contractor bags full of random trash etc... Yet I have to dump the contents of the truck or I am charged with the cost of dumping the contents... I paid for the $15 safe move insurance yet that does not cover any of this issue. Somehow I am responsible for the contents of the abandoned, recovered vehicle that was stolen from out front of our home. Feel like somehow a lawyer may need to be involved. This is indefinitely unjust.
John fWell done. Simple to get the trailer, it was in great shape and VERY easy to drop off. Perfect.
Craig EGreat service
Claudia GI have rented here multiple times and it's always been very easy and seamless. A lot of selections and plenty of moving materials available. The website reservation process is great!
Steve ECrew was very understanding and helpful!
Matthew CCustomer service was great, the van I rented wasn’t running right, engine sounded like it was rough and grinding shifting gears
Angel TGreat customer service. Good solid reliable equipment.
DAVID ZI had to wait 10 minutes in the office to get an agent. Truck had service engine light on and twice a banner came on cluster to service engine. Your agents prior were more courteous. I have been using this site for over 15 years.
ary aTruck worked great
JAMES HLove the Campbell location
STEPHEN KWhen i picked the car up the guy in the office was very polite. When dropping it off, all the guy said was “we’ll email you the receipt.” Not necessarily rude, but not welcoming by a long shot
salvatore dSuper kind staff. Truck was ready when I needed it. Great experience, highly recommend. I felt very comfortable as a super pregnant woman leasing a truck by myself.
EKATERINA OPhenomenal Customer Service & Care. Thoughtful, Timely, Friendly, Beyond The Standard of Care. *one suggestion: stock more dollies so that all reserved are guaranteed (vs. first come first serve)
Maren LJust be good to new people.
SCOTT R