Customer Reviews for U-Haul of Campbell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Campbell

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Kristen M. on

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Movers were great too!

Jon A. on

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The cargo van was in great condition visually, and more importantly, the mechanical condition was 100%, including uniform tire pressures as I would be hauling a nearly full load. The van drove comfortably for my 500 mile trip and the basic AM/FM radio exceeded my expectations. The on-line reservation and in-person pick-up was a smooth and informative process.

Steve H. on

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Elango R. on

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Ehsan S. on

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I rented a 20’ truck. It was good for my move, but I suspect it had some mechanical issues. It was shaky on the highway! I am glad did not break on my move day.

David O. on

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Judy A. on

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The only thing I have a problem with is the customer service personalities, is really lacking. I don’t know if I would go back or recommend anyone to go there.

Alexa I. on

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Kerry P. on

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Lynn N. on

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Fill the tank with gas. The leave it as full as you got it policy sucks. Then I have to stop for gas before I get on the road and play with it when I get back so I don't put too much in, which I did, so I felt I got screwed. U-Haul makes out, I lose and it it makes me not want to use your service

Mark B. on

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Robert B. on

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Arnold T. on

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Anthony D. on

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Mrinalini I. on

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The gentleman who assisted me was excellent. Very friendly and helpful and made me very confident for my trip.

John T. on

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Employees were friendly , nice, knowledgeable

Brian B. on

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Great customer service. Staff came out and checked our truck in within a minute of us pulling up. The staff member also identified that we had not been given the number of moving pads (at our origin location) that we had rented, and he provided guidance to help us get a refund for the excess cost. Very professional crew.

Florence A. on

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Easy in and easy out, friendly agents and great service

Phillip C. on

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LEV V. on

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My card was charged but I have not received an email itemizing the bill.

Roderick F. on

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Charla Z. on

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Ron T. on

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Everything was excellent!

Casey H. on

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everything was really clean and easy. Process was so smooth and simple

Angela C. on

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This is a very quick turn off the freeway and directions to do so are not good. Luckily here I didn’t have to wait almost an hour just to return it

Ivaylo P. on

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Best UHAUl location in south-east San Jose. I use the location for the last 10 years. Always reliable, good service and competent people. Thank you!

Rowdy W. on

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Has tank had a hole in it. Noticed a large puddle of gas when filling up at the gas station. Visually saw fuel flowing from the undercarriage to the ground. Road side assistance would not return our calls. We took the U-Haul back to the store and the manager said he wasn’t required to exchange it. That would have to be done through roadside assistance. After being called a liar repeatedly regarding the fuel tank. The manager reluctantly give us a safer vehicle but charged us for an extra day and the extra mileage to return it to the store. Will never rent or advise people to rent from this location ever again.

David S. on

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Dominica M. on

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Andre O. on

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Staff are very fast, efficient and helpful - thanks for always getting me off and ready to go.

Kristy C. on

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Lington G. on

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