Customer Reviews for U-Haul of Central Vancouver

2,290 reviews

3315 E Fourth Plain Blvd   Vancouver, WA 98661
(Two blocks east of Grand Blvd)

(360) 693-0994

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 693-0994

3315 E Fourth Plain Blvd
Vancouver, WA 98661
(Two blocks east of Grand Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

It was a little more then I was quoted I did make an extra stop but not to far off my path and my total was almost double what I was quoted other then that it was a good experience… so far

Derrek C. 
Rating:
5.0

Wes and his crew are awesome. Friendly, conscientious and eager to provide great customer service. I WISH more service businesses would offer half the effort this crew offers. Thanks for your dedication to customer satisfaction.

Randy P. 
Rating:
1.0

Was asked for 2-each Emergency Contacts at the desk. Had already provided Driver's License as ID, as well as the Credit Card I reserved with. Same as every other time. I have never been asked to provide Name-and-Phone-Number Contacts at any Uhaul locations before, as a type of List "A"/"B" Proof-of-Identity. It was not right for them to ask or require this from me for any reason. Then they forced me to use a Passport also. Thats 2 Photo IDs and the Credit Card that I reserved with online, all 3 have my name on them. If 2 photo IDs are required, it should say that on the website. Also, only had 1/8th tank of fuel. Was told at the desk 1/4 tank. Dropped off at: U-Haul of Renton Highlands with 7/8 tank. Very upset at this location trying to pick this up. Will give bad reviews, also.

DAVID R. 
Rating:
1.0

I rented a truck to move a mattress from 10th St to 9th St. That's it. It went fine. When I returned the vehicle, they told me there was damage. There was a small scratch on the rear of the vehicle that was absolutely there before. No way I would have seen it. They made me pay an additional $164 for the damage. Absolutely untrustworthy, con men! DO NOT USE THEM!!! The owner that cheated me is named Westley. Do not trust him. Go anywhere else!!!!

Eric G. 
Rating:
5.0

I don't belive it could improve the team in place was very helpful and informative i will use this location again and refer them to anyone if they are in need of your services very satisfied thank you for making my move easy.

Susan O. 
Rating:
5.0

Excellent customer service…😎

Gerald B. 
Rating:
5.0

The individual we met with when we dropped off the unit was thoughtful and helpful

AMY K. 
Rating:
5.0

I am grateful for the help and service.

Cub H. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

ALEKSEI S. 
Rating:
3.0

Walk around to make sure the truck is good and make sure gas is full.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
5.0

He was prompt and friendly. He was forgiving when we told him that the uhaul we rented from didn't open the trailer for us because there was paint splatter prior to our rental.

Virada S. 
Rating:
4.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

The young man behind the counter was very helpful. I can't remember his name but he had semi-long blonde hair. He was very helpful and was able to problem solved and think on his feet. Give this man a raise/ promotion. Great experience overall. Much better than the experience I had up in Tacoma a month or so ago.

JameyStone S. 
Rating:
4.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

No reservation. Needed a van for a few hours last minute. They were easily able to accommodate me.

Jeff D. 
Rating:
5.0

Super helpful staff and a pleasure to do business with.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Samantha K. 
Rating:
3.0

Staff at both stores were friendly and helpful.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

MONTE S. 
Rating:
5.0

The moving and truck rental industry industry is demanding and constantly changing by the hour requiring interpersonal and caring communiaton at a non stop rapid fire pace. Management and staff at this location are able to think critically, communicate positively and problem solve effectively. I highly recommend this location due to their dedicated management and staff who work tirelessly every day to meet and exceed the needs of their customers.

Phillip H. 
Rating:
5.0

Fast and curtious service

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Jerry is great to work with

SAMUEL B. 
Rating:
5.0

Easy online reservation, service was fast, he helped me with the seat position even though very busy, Return super easy. He was right there for the keys. And I was on my way.

Jeri D. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

I wish the Uhaul website specified that the 4X8 Cargo trailer didn't come equipped with a tongue jack. I would've picked an upgraded model had I known.

Ryan W. 
Rating:
5.0

The online checkin was pretty tedious, but I guess all the information was put to good use.

Timothy W. 
Rating:
5.0

Employees were professional and clear in their instructions. Equipment was clean and in fine working order. Thanks.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Staff was very friendly and nice.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Wish there was a way for you to check fuel level other than reading gauge. Although gauge read full, it was about 2 gallons shy. Discovered this when I filled the tank, and based on the number of miles I drove, knew that tank was not full when I picked up vehicle.

Kathy P. 
Rating:
5.0

Very nice customer service.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Great service and responsive to needs. The team was knowledgable and thorough with the process from start to finish.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Wesley provided service for us at pick up. He was excellent: professional, knowledgeable, courteous. He recommended we opt for a different hitch and it turned out to definitely be the right call. Will recommend this branch.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Roland G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

wash the trailers inside and out!!!

Donald B. 
Rating:
5.0

This location is an Excellent resource for me. Keep up the good work and management.

Monte S. 
Rating:
3.0

Not switch at last minute and then also switch trailer size and all the online reservations were pointless and waste of time

DeeAnna D. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Very friendly

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Glenn E. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Customer did not leave a comment.

Melanie L. 
Rating:
5.0

You really have stepped up your customer service I haven't been treated so good in a long time hand's down the best service in town keep up the good work Thank you

Timothy S. 
Rating:
4.0

More people working there

Jack S. 
Rating:
4.0

Allow rentals for less than 1 week. We had to pay for a week and only used 3 days.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Not a thing. Except please stop sending repeated requests for reviews when I've already done two.

lera V. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

Excellent customer service!

Bruce G. 
Rating:
5.0

No comments

ramon P. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

everything is good so far

Orlando D. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
5.0

No complaints. Staff was wonderful.

Romeo F. 
Rating:
5.0

The best UHaul in town. Always helpful and professional.

Michael K. 
Rating:
5.0

Very nice and respectful. Super nice

mitzi R. 
Rating:
5.0

Vehicle ran great, easy to drive and it's air conditioner worked great!!!

DEVIN K. 
Rating:
4.0

Owner/operator runs a great 'shop.'

brandi O. 
Rating:
4.0

I was so frustated that I paid for blankets that I did not request.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Susette G. 
Rating:
1.0

almost 700 dollars for an in-state move. Told that I couldn't do a one way drop off because the particular truck wasn't one of the "special one way trucks" Worst experience ever...way to treat a poor person Yelp is next unless Uhaul wants to make up for a financially devasting move that should have been half the cost...actually 552 with 140 in gas ridiculous

Steven M. 
Rating:
5.0

I've used the app about a half dozen times to reserve, pick up and return equipment. This time, the app simply would not work at all, which was pretty frustrating. The staff on site were absolutely awesome!

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Again, nothing but awesome people working for uhaul at their stores. But uhaul corporate, get your shit together.

Forest B. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
4.0

When on checked out the truck at 10:30 am, I was asked how long do you think you need it. I told him that I should be done by about 5pm. I asked what time do you close and was told 7pm. I then said no problem. I was never informed there was a late fee (charged for another day but don't get to use it), even though you are open until 7pm. This is either a mistake by the employee or a deceptive practice, and hope it's a mistake. I was also taken back by the young lady checking me in and stating; that's what you agreed to, which was clearly not my understanding of the agreement.

Brian C. 
Rating:
5.0

Wesley is amazing. Super helpful and courteous!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Glenn Q. 
Rating:
5.0

Customer did not leave a comment.

Prudence L. 
Rating:
2.0

When I reserved my truck the email confirmation said "Major credit cards are required at the time of pick up for Cargo Vans and Pickup Trucks." It did NOT say that I would need to provide two emergency contact phone numbers of people who would actually pick up the phone when the lady at the counter called them. I've never had this experience with any other automobile rental company including U-Haul. The only reason that I'm giving this location two stars instead of one is because I like buying propane there.

Tabor K. 
Rating:
5.0

It was understaffed, but the ladies worked as hard as could be, and they were quite helpful, as well as sweet as pie.

lera V. 
Rating:
5.0

The staff member was very knowledgeable and helpful.

desiree B. 
Rating:
5.0

Owner was very responsive and helpful.

Philip G. 
Rating:
4.0

Start with a full fuel tan so the customer does not lose money when refilling.

David G. 
Rating:
3.0

What happened to the free hand truck with a truck rental? Seriously.... Is it too much to ask? Not even a blanket. Seriously, nickel and dime'd to death at this location.

Shelly M. 
Rating:
5.0

Great service! I recommend this location.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Kegan G. 
Rating:
5.0

Customer did not leave a comment.

Micheal S. 
Rating:
4.0

Need more employees

Gina Z. 
Rating:
4.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Knowledgeable, friendly service

Mark H. 
Rating:
3.0

Customer service was average. Condition of equipment was below average. Condition of location was average. My overall experience was below average. Morale of employees seem to be disappointing or lacking interest in their work.

Julian B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Savannah L. 
Rating:
3.0

All was fine until a you "automatically" charged my card another months rent when we tried the box 3 weeks ago. Your representative said nobody"closed out or cancelled our contract after move out.

Angie M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top