Customer Reviews for U-Haul of Central Vancouver

2,231 reviews

3315 E Fourth Plain Blvd   Vancouver, WA 98661
(Two blocks east of Grand Blvd)

(360) 693-0994

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 693-0994

3315 E Fourth Plain Blvd
Vancouver, WA 98661
(Two blocks east of Grand Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a thing. Except please stop sending repeated requests for reviews when I've already done two.

lera V. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

Excellent customer service!

Bruce G. 
Rating:
5.0

No comments

ramon P. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

everything is good so far

Orlando D. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
5.0

No complaints. Staff was wonderful.

Romeo F. 
Rating:
5.0

The best UHaul in town. Always helpful and professional.

Michael K. 
Rating:
5.0

Very nice and respectful. Super nice

mitzi R. 
Rating:
5.0

Vehicle ran great, easy to drive and it's air conditioner worked great!!!

DEVIN K. 
Rating:
4.0

Owner/operator runs a great 'shop.'

brandi O. 
Rating:
4.0

I was so frustated that I paid for blankets that I did not request.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Susette G. 
Rating:
1.0

almost 700 dollars for an in-state move. Told that I couldn't do a one way drop off because the particular truck wasn't one of the "special one way trucks" Worst experience ever...way to treat a poor person Yelp is next unless Uhaul wants to make up for a financially devasting move that should have been half the cost...actually 552 with 140 in gas ridiculous

Steven M. 
Rating:
5.0

I've used the app about a half dozen times to reserve, pick up and return equipment. This time, the app simply would not work at all, which was pretty frustrating. The staff on site were absolutely awesome!

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Again, nothing but awesome people working for uhaul at their stores. But uhaul corporate, get your shit together.

Forest B. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
4.0

When on checked out the truck at 10:30 am, I was asked how long do you think you need it. I told him that I should be done by about 5pm. I asked what time do you close and was told 7pm. I then said no problem. I was never informed there was a late fee (charged for another day but don't get to use it), even though you are open until 7pm. This is either a mistake by the employee or a deceptive practice, and hope it's a mistake. I was also taken back by the young lady checking me in and stating; that's what you agreed to, which was clearly not my understanding of the agreement.

Brian C. 
Rating:
5.0

Wesley is amazing. Super helpful and courteous!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Glenn Q. 
Rating:
5.0

Customer did not leave a comment.

Prudence L. 
Rating:
2.0

When I reserved my truck the email confirmation said "Major credit cards are required at the time of pick up for Cargo Vans and Pickup Trucks." It did NOT say that I would need to provide two emergency contact phone numbers of people who would actually pick up the phone when the lady at the counter called them. I've never had this experience with any other automobile rental company including U-Haul. The only reason that I'm giving this location two stars instead of one is because I like buying propane there.

Tabor K. 
Rating:
5.0

It was understaffed, but the ladies worked as hard as could be, and they were quite helpful, as well as sweet as pie.

lera V. 
Rating:
5.0

The staff member was very knowledgeable and helpful.

desiree B. 
Rating:
5.0

Owner was very responsive and helpful.

Philip G. 
Rating:
4.0

Start with a full fuel tan so the customer does not lose money when refilling.

David G. 
Rating:
3.0

What happened to the free hand truck with a truck rental? Seriously.... Is it too much to ask? Not even a blanket. Seriously, nickel and dime'd to death at this location.

Shelly M. 
Rating:
5.0

Great service! I recommend this location.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Kegan G. 
Rating:
5.0

Customer did not leave a comment.

Micheal S. 
Rating:
4.0

Need more employees

Gina Z. 
Rating:
4.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Knowledgeable, friendly service

Mark H. 
Rating:
3.0

Customer service was average. Condition of equipment was below average. Condition of location was average. My overall experience was below average. Morale of employees seem to be disappointing or lacking interest in their work.

Julian B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Savannah L. 
Rating:
5.0

Wow! Wesley is such a breath of fresh air. She made the rental process smooth and delightful. I will definitely recommend this location to anyone who needs Uhaul in their time of need. Wesley is definitely an asset to Uhaul. Very nice, very thorough and great personality.

Christina T. 
Rating:
4.0

Customer did not leave a comment.

randy H. 
Rating:
4.0

Everything was handled in a professional and efficient manner. The staff were capable and interested in our safety.

Scott E. 
Rating:
1.0

Customer did not leave a comment.

KENYA M. 
Rating:
1.0

Customer did not leave a comment.

Rachel M. 
Rating:
2.0

this location is always understaffed. the truck had 155,000 miles. It leaked. The shocks were shot and bounced us all over and the ignition always had to be jigled a bit before starting. Not nearly the experience you see in the commercials.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Brion L. 
Rating:
5.0

No one called me to confirm my reservation even though I made it months ago. There was not a truck available at my location so I had to drive to another one. Then the scheduler changed the wrong reservation. I couldn't drop it where I wanted to either. I wasn't impressed

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Francisco P. 
Rating:
5.0

Senior discount

Randle M. 
Rating:
5.0

The staff were friendly and helpful - I was able to pick up my rental without hassle. Drop-off was a breeze, as well! I'll gladly return to this U-Haul location for my future needs.

AUGUST U. 
Rating:
3.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

The website for self-check in would not work for a trailer. It required me to enter mileage and fuel, but gave an error for all entries or no entries and would not allow me to continue to the next step. I was told by the location that they were supposed to charge me for not checking in properly after wrestling with the broken site for 30 minutes.

Natalia N. 
Rating:
5.0

Fast service, competent and pleasure to work with! Thanks….

Izad K. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
2.0

Truck sounded like it was about to blow up, return and pick up was very difficult.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Brion L. 
Rating:
5.0

Customer did not leave a comment.

Martin V. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Great location. Much nicer vehicles then other places I have rented from. Staff is friendly and very helpful.

Jason H. 
Rating:
5.0

I can't say enough good things about the wonderful Chevy Silverado's you have to rent at your location, I'm a true fan, they almost drive themselves, I will recommend your U-HAUL agency to all my friends. KUDOS to everyone there at your rental agency!

Joel J. 
Rating:
3.0

I dropped it off, and you released my trailer. Thanks

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Customer did not leave a comment.

Francisco P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Desiree C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The truck was completely out of fuel. I started out the trip filling the tank, $300.00.

Conrad T. 
Rating:
5.0

Customer did not leave a comment.

Roy V. 
Rating:
5.0

Very friendly staff!

Catrina R. 
Rating:
5.0

Wesley was super nice, knowledgeable, friendly and great!

Dave B. 
Rating:
4.0

Customer did not leave a comment.

Shavanna D. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Friendly folks great customer service.

sam Y. 
Rating:
5.0

the staff are very helpful and oft times patient as well

John W. 
Rating:
5.0

Customer did not leave a comment.

foster M. 
Rating:
5.0

Customer did not leave a comment.

Francis K. 
Rating:
5.0

Customer did not leave a comment.

MONTE S. 
Rating:
1.0

Didn't have the truck at the location I reserved had to drive an extra 30 miles. Was told truck had 8 gallons of gas and the promptly ran out on the hiway and 3 hour wait for fuel from the road side assistance

Chad M. 
Rating:
5.0

Nothing you guys are awesome

Rhonda D. 
Rating:
5.0

Uhaul has been our go-to for 12 years.

Bryan M. 
Rating:
3.0

Clear cômmunication regarding pricing, the fact that you can't truly secure and lock the trailer to your hitch is ridiculous.

RANDY F. 
Rating:
5.0

Very nice staff.

NANCY F. 
Rating:
1.0

Know one there and auto process failed over and over. The trailer was left after I got hold of repersentive on the phone after 1.5 hours

Melvin B. 
Rating:
3.0

See above: I reported damage and nothing was done.

Brooke M. 
Rating:
5.0

Everything was great with my experience. The only thing they could improve would be to have more staff on hand, but the shop was properly staffed. It was just busy. When it was my turn, the employee gave me all his attention until I was done, then went on to the next customer. This was exactly how it should be done.

JEFFREY R. 
Rating:
4.0

Vehicle had pungent Oder. Deorderize

Beverly H. 
Rating:
4.0

Customer did not leave a comment.

Tracie E. 
Rating:
5.0

Alexander was helpful and kind even though we had to change trailers for something that would better suit our needs.

Janet M. 
Rating:
5.0

The employee that helped me Saturday was VERY GOOD. Full marks!

KYLE G. 
Rating:
4.0

The truck was dirty with trash and other objects left under the seats. Terrible whistle on the driver's side window.

Sage W. 
Rating:
3.0

Nothing to add

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

bennie B. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
3.0

All was fine until a you "automatically" charged my card another months rent when we tried the box 3 weeks ago. Your representative said nobody"closed out or cancelled our contract after move out.

Angie M.  |  Overall Experience 
No reviews have been submitted for this location.

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