Customer Reviews for U-Haul of Chelsea

20307 reviews

536 W 23rd St   Manhattan, NY 10011
(Between 10th and 11th ave)

(212) 620-4177

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(212) 620-4177

536 W 23rd St
Manhattan, NY 10011
(Between 10th and 11th ave)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristen G. 
Rating:
3.0

My van was very dirty, I found a pice of chicken wings inside the car.

WANDERG B. 
Rating:
2.0

Awful experience

Michael M. 
Rating:
4.0

You didn't ask about the personnel on the pickup side, but I must comment. The woman who checked me in for my rental in the Chelsea location was one of the most out-of-nowhere rude and aggressive people I have ever encountered. I know customer service is a tough and thankless job, but I am a kind, friendly and easy-going person and was met straight away with such hostility, it honestly left me feeling so badly for her, as she clearly hates herself and her job to be so unkind to someone who has only stepped up and said ‘hello I am here to pickup my reservation'. Was unbelievable.

CAROLINEBOUCHARD E. 
Rating:
5.0

Customer did not leave a comment.

ANDRESR M. 
Rating:
4.0

Customer did not leave a comment.

Diego T. 
Rating:
5.0

You guys have it down pat. The entrance though where you return a vehicle is a little cluttered.

Suzette B. 
Rating:
5.0

Customer did not leave a comment.

MAIKA P. 
Rating:
3.0

Multiple times that I ordered a pickup truck on this location but it is never available. I reserved one yesterday and called to confirm. It was confirmed by the person on the phone and he sent me a confirmation in email. Upon arrival at the pick up spot I was told they don't have pickup truck and only vans. I don't understand why pickup trucks are an option at this location nor do I understand why it was confirmed by one of your team members but the members at the location don't care about it what so ever. When I explained my conversation and showed my confirmation email I was told to go either to the bronx or brooklyn if I wanted a pickup. Nobody apologized or checked in with me to see what they could do to make up for this. I chose a pickup as I can park this in the garage, not the van. There is no parking in my neighborhood. This was another disappointing experience with Uhaul. and probably my last one as I rather pay a bit more but receive what I reserve.

KLAAS C. 
Rating:
1.0

AWFUL. I called several times before I arrived at the location to ensure that I can drop it off after hours and I was told by multiple customer service agents that it is allowed. HOWEVER, after arriving a couple minutes after closing, 3 of the employees of this location kept yelling at us to “get the fuck out of here because we're closed” and then continued to threaten me with towing fees. Worst experience at uhaul ever.

Maryanne K. 
Rating:
3.0

1-Counter person was on a personal phone call during the whole time she supposed to help me it made it very difficult to communicate also she was using foul language 2-the van was very dirty inside 3-the control to adjust the side mirrors was broken ( no knob) and made it hard to adjust them manually 4-I got unexplained extra charges when I received my final receipt I will like an explanation to the extra charges

ERIKEDUARDO G. 
Rating:
5.0

Excellent service and very diligent

Richard G. 
Rating:
3.0

Customer did not leave a comment.

Ben N. 
Rating:
3.0

Customer did not leave a comment.

Eva H. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Keep doing what you doing...

William B. 
Rating:
4.0

Customer did not leave a comment.

Kerri G. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Great experience all around. Only complaint is being hit for addtional miles from DC to NYC. Once you pick up truck you need to get to home to load truck and then drive to NYC. 274 miles is not enough to cover trip when pick-up location is not near home. Spoke to a number of reps on phone and they were excellent

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Stefano L. 
Rating:
5.0

My experience with U-Haul renting the cargo van was great, no complaints.

Erick G. 
Rating:
5.0

Customer did not leave a comment.

Brayden S. 
Rating:
4.0

Nice and easy drop off

Hyun K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMALLEN III K. 
Rating:
5.0

Customer did not leave a comment.

JAN M. 
Rating:
5.0

Customer did not leave a comment.

JONCYL B. 
Rating:
5.0

Customer did not leave a comment.

Cedric S. 
Rating:
5.0

Customer did not leave a comment.

Carlos N. 
Rating:
5.0

Staff is very freindly and helpful!

Earl B. 
Rating:
4.0

Customer did not leave a comment.

Thea H. 
Rating:
5.0

Customer did not leave a comment.

Ruslan S. 
Rating:
5.0

It was great .. everyone is friendly

Georgette P. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
3.0

Couldn't fiinish registering via the app. Was told after I had spent 10 minis in the app to go inside. You should remove this option if it is not available.

Clayton G. 
Rating:
4.0

Customer did not leave a comment.

Takeera R. 
Rating:
4.0

Did not process my return until the day after I returned it.

Natalie Alvarado M. 
Rating:
5.0

Excelklent customer service!

roseanne M. 
Rating:
4.0

I do not have any comments every person that helps me was cordial

ALIX N. 
Rating:
5.0

Customer did not leave a comment.

Clayton B. 
Rating:
5.0

Again - I was in and out very quickly and the staff was friendly and courteous. I'm very happy with the experience

JOSEPH S. 
Rating:
1.0

not helpful

Christopher M. 
Rating:
5.0

Staff very friendly. Always nice to speak to motivated staff early in the morning. Aaa+

Andreas G. 
Rating:
4.0

Customer did not leave a comment.

john R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

PRINCE A. 
Rating:
5.0

I went 4 miles and was charged an $8 fuel fee... that's crazy.

COLLIN L. 
Rating:
5.0

Customer did not leave a comment.

Zuyi W. 
Rating:
4.0

Did not explain what the fees were for and if my card was being charged. I knew I got charged because I saw a receipt come through to my email.

JAMIE K. 
Rating:
4.0

Customer did not leave a comment.

JULITO `. 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Alberto S. 
Rating:
5.0

Very easy we just dropped it off and we're good to go

Maria G. 
Rating:
1.0

Customer did not leave a comment.

DARRELLD E. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Staff was efficient and the process of returning was seamless.

Kaitlin S. 
Rating:
5.0

Customer did not leave a comment.

Xerxes E. 
Rating:
5.0

thank you.

KatHERINE F. 
Rating:
5.0

Customer did not leave a comment.

Giacomo O. 
Rating:
4.0

Customer did not leave a comment.

DAQUANA BARET H. 
Rating:
5.0

Customer did not leave a comment.

David Afolabi E. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

ANN B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Drop off need to be close

Christchelle S. 
Rating:
5.0

🖤🖤

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Joni S. 
Rating:
5.0

Excellent team, wonderful vehicles, great staff. Very professional. Would not change a thing!!!!!!!!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Ansumana J. 
Rating:
5.0

I thought I lost my wallet in my van and two of the front desk workers went way out of their way to help me try to find it. They were incredibly kind and resourceful. Everyone at the location was helpful, and the entire process went very smoothly.

BRETTALLEN D. 
Rating:
4.0

When I booked my Uhaul I was told that I could drop off the truck after hours, however, when I arrived they said I couldn't. It was brutal trying to find a parking spot in NYC at 10pm!

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Will B. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Long wait times when picking up equipment. There should be a quicker process if you have an online reservation or the rental time should be extended to accommodate the lost time.

Rahath M. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Sandra is the best!!! Nick always perfection! Thank you for having such great people on your team. Robert Swingle

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
3.0

We arrived at our check in time but line was so long we lost 30 minutes. If you have a reservation there should be no wait

carmen E. 
Rating:
5.0

Fast/easy and great!

VINCENT M. 
Rating:
5.0

Our drop-off location was changed from our original reservation without our input or agreement, which forced us to make multiple calls to customer service to resolve the situation. This required multiple phone calls and being on hold for hours. This was a huge inconvenience.

Lee R. 
Rating:
3.0

The truck cabin wasn't very clean. I've added a picture when I picked up the truck

Shimon A. 
Rating:
5.0

Customer did not leave a comment.

Maxwell N. 
Rating:
1.0

Customer did not leave a comment.

Jaynese K. 
Rating:
5.0

Customer did not leave a comment.

Sungmin P. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

The store staff and process was super smooth and excellent. The only complaint which is not store related is that when I called to inquire about keeping the rental longer or how late I could keep it, the operating system said the call wait time was 15-20 minutes. I waited about 23 minutes and hung up and went online and it said I could not extend my rental time. I wanted to speak to somebody only to see what my options were and penalty payments if I kept it longer but instead I had to rush to return it. Overall though the online system to reserve is excellent, the staff was excellent, it was super smooth and seamless, a very positive experience.

David E. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

My uhaul was broken

Cicely H. 
Rating:
5.0

Customer did not leave a comment.

Pascale G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Easy piece

Nicola D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Less waiting on hold otherwise excellent .

leonardo R. 
Rating:
2.0

The truck I originally reserved and was guaranteed wasn't available so i was called early in the week and changed to in town only, therefore I had to bring the truck back to nyc before 8am the following day instead of doing the return to north Bergen as originally scheduled. Better than completely cancelling but more complicated and added to stress of the return

Colleen T. 
Rating:
1.0

I asked the rep to change me card on file because I had no money on that card. She did not and told me I wouldn't be charged until I dropped off. That was a lie my account got overdrawn and was in the negative because she was too lazy! Drop off was even worse! I'm not even going to get into that! I won't be using Uhaul again. Worst experience

Lacey W. 
No reviews have been submitted for this location.

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