Customer Reviews for U-Haul of Chelsea

20452 reviews

536 W 23rd St   Manhattan, NY 10011
(Between 10th and 11th ave)

(212) 620-4177

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(212) 620-4177

536 W 23rd St
Manhattan, NY 10011
(Between 10th and 11th ave)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
5.0

The location was good but the wait time for customer service over the phone was horrible! I tried several times to talk with someone for a simple question and the wait time varied from 25 to 45 minutes. Too long.

William T. 
Rating:
5.0

The fastest check in and out I've ever had less then 5 minutes can u believe it

ANTOUN G. 
Rating:
1.0

Understaffed and super rude employees.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Constantinos K. 
Rating:
5.0

Customer did not leave a comment.

michelle D. 
Rating:
4.0

very good job and keep it going

phong N. 
Rating:
5.0

Customer did not leave a comment.

Charlotte W. 
Rating:
5.0

Very easy to get in and out of. Great staff!

ERIK M. 
Rating:
5.0

Customer did not leave a comment.

Darlene Pilar P. 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
1.0

Customer service is horrible

kristjan D. 
Rating:
4.0

They should probably ask if there were any issues with the truck, instead of just "leave the key and thank you".

Wallace S. 
Rating:
5.0

Customer did not leave a comment.

STEVENE K. 
Rating:
4.0

Customer did not leave a comment.

Leo Y. 
Rating:
5.0

Customer did not leave a comment.

Kenji N. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Wonderful person helped me at the counter. Informative, friendly, and helpful. Very nice experience.

Michael Kelly J. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL B. 
Rating:
3.0

Probably was not with the location but that I was mailed an empty box that should have contained my mattress cover which was said not to be at the Chelsea location. It was… so I paid for two + shipping for one despite asking for a refund for the product that did not arrive

Julia M. 
Rating:
3.0

Good location and the staff was nice; however, I appear to have still been charged half for furniture pads I decided not to buy--also, the various fees and so on made my rental more expensive than advertised.

Tess C. 
Rating:
4.0

Cabin was full of trash when I picked it up and there were no employees outside to help. Just one sitting in a truck

ADAM N. 
Rating:
5.0

There were many issues with the Web site. Especially not being able to select the pickup and dropoff locations I wanted or to which I was finally assigned.

ROBERT A. 
Rating:
3.0

Remove $19.99 from your marketing. It's false advertising. If I decide to rent a vehicle and sit in the lot for 1 minute without moving an inch and return it right back, it wouldn't be $19.99

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

ANDREWT K. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Brendan E. 
Rating:
5.0

Everyone was helpful and nice.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

JOHNALAN T. 
Rating:
1.0

Night manager Allistair repeatedly cursed at me and my husband said I was negligent and yelled at us before I threatened to report him. I came to return a vehicle and get help after my vehicle needed roadside assistance . I felt threatened and will not do business with you again. He told me that customers always do this shit-exact words and said MF to me and other four letter words. I was not cursing at him until After his verbal tirade and threats to my husband I felt physically in danger and yelled at him back. This was after being provoked. There were two other employees present who may cover up for him but he knows and they know the ghetto behavior and bad business practices that is being set as an example are outrageous. Your 138 location also did not help me and no one asked me what happened or spoke to me or conversed with me about what happened yet took it upon themselves to call day manager Kent who filed this report and called me and falsely stated my husband caused the accident. No one ever asked me what happened and how. The insurance is now voided as a result of hearsay and I'm being charged over 800 dollars. No one called me the card was charged and I saw it this morning. This is not fair.I never was asked at any point what happened after sitting outside for over two hours and not offered water. I did not ask them to call the other location but they took it upon themselves and when I went to Chelsea to return the vehicle the woman who checked it in did not notice or report any damages it was only after I asked to speak to a manager to proactively sort out the information did allistair reluctantly agree to look at the vehicle, reprimand the employee who checked me in and then curse and blame me for being negligent. Not once taking a statement or asking what happened. Outrageous. Roadside assistance were the only professionals

Carmen D. 
Rating:
5.0

Was very happy uhaul lowered the cost of my rental when i returned it earlier than anticipated. Very much appreciated. Also able to get van quickly and drop off was super easy. TY!

MARTING D. 
Rating:
5.0

The staff was excellent. Very courteous and efficient. Could not have been nicer. Check in was so fast.

Catherine C. 
Rating:
5.0

Great service!

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

SARAHA E. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
2.0

disappointed. The furniture dolly was not available when I had reserved it.

PABLO L. 
Rating:
4.0

Customer did not leave a comment.

SHANE JOSEPH P. 
Rating:
1.0

Rep was confused and the charge of 165 for 32 miles was ridiculous

Hanzel R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Nice guys who helped me quickly check in the vehicle and I was on my way! Bravo!

Katherine C. 
Rating:
5.0

Had not rented from U-Haul in many years so did not have an expectation. I was impressed with the office staff (Kirk De'Abreu) who was very professional, helpful and friendly, and efficiently helped me through the “checkout” process. The process for returning the van was a little less clear but once I found an associate to help (Allister McQuilkin) I was again very impressed with his friendly professionalism. Overall I was very happy with the experience and will definitely use the 23rd Street location again.

TED W M. 
Rating:
5.0

the front desk attendant was a bit rude. but otherwise, the process was seamless and we will definitely be using u-haul again!

Brielle G. 
Rating:
5.0

Chakiya Bennett who helped me was beyond helpful. I was in such a rush to rent a truck for a work obligation and she just went above and beyond to accommodate me and help me. She deserves such praise.

LARISSARUBY S. 
Rating:
5.0

There is absolutely nothing I would change about my experience — it was perfect and everyone was so kind!! Thank you!!

Kristin M. 
Rating:
5.0

I work for a corporate housing company and we furnish apartments all over the city. We use U-Haul multiple time per month and Sandra and team have been so responsive and professional with our needs. I would like to thank her and team for their highest level of customer support. U-Haul is now an important piece of our business and having the right people ensures our success. Thank you U-Haul and team. Ted Malamug Apartment Luxe Director of Operations

Benjamin E. 
Rating:
2.0

Staff change ..staff were rude , unhelpful , short Staff should be giving proper training in how to deal with customers … guide customers instead of yelling at them I was going to rent him atheist in the u

James Z. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. 
Rating:
4.0

Customer did not leave a comment.

AMIRA R. 
Rating:
5.0

It was perfect. Nothing to change.

Douglas D. 
Rating:
3.0

Please stop trying to instill fear into your renters about NOT accepting your renter's insurance. It frankly turned me off big time.

Jimball K. 
Rating:
5.0

The man at the service desk was excellent! Everything was above our expectations!! Thanks!

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Perfect

Tao M. 
Rating:
5.0

Customer did not leave a comment.

EMILIO V. 
Rating:
5.0

Customer did not leave a comment.

Marissa L. 
Rating:
2.0

Customer service was awful

samantha Beck H. 
Rating:
3.0

I thought the check in was cryptic and for forced and I felt the gas charges were fake and inflated. I drove 12 miles and was charged 2 gallons. That means your van gets 6 miles to the gallon. Really?

ted C. 
Rating:
5.0

Customer did not leave a comment.

amanda S. 
Rating:
5.0

Customer did not leave a comment.

Connor J. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

Katherine Scott M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

Why were all of the employees so angry? This was a totally different set of employees from the last time and they were all in the same bad mood as the team from the week before.

Spencer L. 
Rating:
4.0

The guy with dreadlocks was sarcastic for no reason.

Chantom P. 
Rating:
5.0

Customer did not leave a comment.

KEVINMARY R. 
Rating:
1.0

Everyone was in a terrible mood. From the representative at the check-in counter to the staff in the garage during pick-up, to the staff in the garage during drop-off.

SPENCER L. 
Rating:
4.0

Customer did not leave a comment.

Phong N. 
Rating:
5.0

people at the front desk could be a bit faster. otherwise, i got the truck i wanted as reserved at the time i requested.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Noah K. 
Rating:
5.0

Customer did not leave a comment.

Franceska P Salu P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTALAN B. 
Rating:
5.0

Customer did not leave a comment.

Andrey A. 
Rating:
5.0

Not one thing. Very nice professional and friendly

ANTONIO B. 
Rating:
3.0

If truck is returned with more gas than received, a credit should be applied to the bill! not the case with me this time! :(

Salomon L. 
Rating:
4.0

Staff was friendly on a arrival, but didn't really say bye which was kind of strange. I'd still use them in the future.

Allison T. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
2.0

Was given a u-haul truck on empty. 3 blocks away from the UHaul distribution center on 23rd the gas light came on. Especially in Manhattan, it's very inconvenient to have to find gas right away. They also left the back door open To the 10' truck, which I didn't realize when pulling the truck out. I found out when a policeman pulled me over for driving with the door open. The truck was empty, but overall was displeased with the whole experience.

Isaac T. 
Rating:
4.0

Customer did not leave a comment.

TODD H. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Clark H. 
Rating:
3.0

Firstly- dont do false marketing. The company claims you can rent for 19.95/day. I ended up paying $160 for use of the 10 inch truck for 6 hours when all hidden costs included. Thats simply robbery and I will never use this service again. Secondly- please pit your staff in some kind of cultomer service training. They were generally rude and non helpful, Overall horrible experience. UHAUL never again!

FRANCISCO F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Not Much! All was great!

EVANGELOS V. 
Rating:
3.0

Service was terrible as U-Haul rep hang up on me. Return was great, quick and easy.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Mehul D. 
Rating:
5.0

Chelsea was great

mark S. 
Rating:
3.0

The woman at the counter was good, but when I went to ask one of the staff where you park the trucks to write the miles, I was ignored. I mean quite literally ignored. I said 'Excuse me, the woman inside asked if someone can check out my truck" - he completely ignored me and walked the other way.

Theresa L. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

The staff was rude, driving dangerously, refused to allow me to use the app to drop off the truck, failed to check in the truck themselves, charged me a fraudulent amount for the rental and I will be disputing this with my credit card company.

Jarrett C. 
Rating:
5.0

Customer did not leave a comment.

Flor V. 
Rating:
4.0

The people working at the counter, whatever the young ladies name was who helped me was amazing. The gentleman in the loading dock for pick up and drop off. They need to learn how to speak to customers. I work in customer service. It don't got to be a miserable existence. Smiling and being polite goes a long way in getting a repeat customer.

COREYJAMES H. 
Rating:
3.0

The driver's seat in the truck was rotting. Your price advertising is misleading.

Daniel G. 
Rating:
3.0

Way over priced for what it is. Will not be using Uhaul again. I just had two very bad experiences in a row

Jayson S. 
Rating:
5.0

Customer did not leave a comment.

Sanjay P. 
Rating:
1.0

Customer did not leave a comment.

SALAVAT S. 
Rating:
1.0

I was sent a text to drop off my rental at the Chelsea location which was different from my original reservation in Long Island city which I thought was weird to begin with and so I came to the Chelsea location to drop off based on the latest information I had. I arrived and the very rude staff told me that I would have to drive all the way to Long Island city which would take over an hour from Chelsea. After some arguing they begrudgingly accepted the rental. I got the receipt a few minutes later saying that I returned the gas tank half full which is completely false. I filled the tank to the appropriate 7/8ths level that I picked it up at. I was very disappointed in my uhaul experience having rented several times in the past.

Brendan C. 
Rating:
4.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Mclean B. 
Rating:
1.0

I had a huge issue after I picked up the truck which delayed me 2 hours of my time. I tried calling the location no one picked up. Was on wait for an hour. The truck had a lock on the back door and they didn't give me the code.

Christina D. 
No reviews have been submitted for this location.

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