Customer Reviews for U-Haul of Chelsea

20656 reviews

536 W 23rd St   Manhattan, NY 10011
(Between 10th and 11th ave)

(212) 620-4177

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(212) 620-4177

536 W 23rd St
Manhattan, NY 10011
(Between 10th and 11th ave)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing - it was perfect. Thank you.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

brad N. 
Rating:
3.0

Upon returning the van at the 23rd street location (Sunday 9/19/21), I was abused by one of your employees name “Grimsley” he threatened to beat me up after I ignored his vulgarity. I reported him to “Kurt” at the time I wanted to file a complaint with the police and have him arrested. Kurt's response was providing me the managers number “William Rodriguez” that being said, I have documented my calls to him with NO answer. I am appalled that no one from upper management reached out to me with my concerns. I am afraid of this person “Grimsley” he should be reprimanded for his action on threatening to hurt me and calling me a “Man” in front of “Kurt”

MELANIEA C. 
Rating:
4.0

Customer did not leave a comment.

Ilone G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
1.0

Waited 20 minutes to pickup a truck. Then they didn't have furniture dollies and I was moving furniture! It doesn't help to have a truck without the dollies. Had to go buy them at home depot.

Boris F. 
Rating:
1.0

Front desk staff was rude. I reserved equipment which wasn't available at pick up. Truck had less than 1/4 of gas requiring me to fill it immediately.

MOISEY I. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
2.0

Clean the truck. Truck had bird shit all over the windows and front of the truck. Couldn't clean it until we got to a gas station miles away that had cleaning equipment.

WILFREDOISON P. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

stefano S. 
Rating:
2.0

There was only one agent registering the customers which takes about 10 min each. The line was long. Also this location does not have Truck Share.

Malcolm S. 
Rating:
3.0

The moving company that I booked through your site was supposed to have two people and only one person showed up on time. The second showed up about 1.5 hours late and I was still charged the full amount for two movers….plus I moved my own dresser down the stairs because they were incapable of doing it. I am not happy to shell out $235 for movers that were not professional nor showed up on time. I tipped the man who was there an appropriate amount for his work but do not feel that I should be charged the whole $235 for what happened.

Blaise B. 
Rating:
5.0

Customer did not leave a comment.

CONNOR L. 
Rating:
5.0

Everyone from the customer service at the front desk to the gentleman hooking up the trailer were helpful and courteous!

Tim B. 
Rating:
5.0

Rental team was very nice and referred us to other Uhaul services

WILLIAM A. 
Rating:
5.0

Can't think of a thing

Desmond O. 
Rating:
3.0

The left rear tire had a slow leak the entire time I had the vehicle. I had to stop four times to add sure to the tire throughout the course of the day. This cost me time, and money.

RICHARD U. 
Rating:
3.0

People who work at U-Haul of Chelsea are awesome. Really great guys, especially the guy with the dreadlocks. Awesome human being. Truck was really old and engine super loud, and you could hear it had issues changing gears, and just horrible to drive in every respect. You should get some new trucks.

Tom F. 
Rating:
5.0

Don't change a thing! I can't wait until the next time I can do a "hauling" favor for someone...

ardes F. 
Rating:
5.0

love 23 street U-Haul!

jean luc C. 
Rating:
4.0

Customer did not leave a comment.

Rolf S. 
Rating:
5.0

Stop changing the quoted price per mile When. You go to pick up van and now it is not What. Was quoted

GREGORYJ P. 
Rating:
5.0

Customer did not leave a comment.

lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Luísa L. 
Rating:
5.0

Customer did not leave a comment.

Drew R. 
Rating:
5.0

Tell people how to adjust side mirrors.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Abdoulaye C. 
Rating:
5.0

Only issue was a broken armrest onthe drivers seat. No big deal.

VARIN L. 
Rating:
2.0

The front desk person was not nice and friendly, the gasoline level on the paper you gave me was wrong and the van's gas level was lover, the guy who gave the car to me was extremely unfriendly and rude, didn't say a word about the vehicle, how doors open, how break works…

REZA P. 
Rating:
5.0

No ropes in the truck. I didn't think of this till loading.

James B. 
Rating:
4.0

The wash clerk could have been a little nicer.

Darnell W. 
Rating:
5.0

Excellent

edward D. 
Rating:
5.0

Everything went well, friendly staff. Would definitely recommend this location and would rent from here again.

Miosoty G. 
Rating:
2.0

The woman who handled my reservation in the store was shockingly rude for no apparent reason. Dripping with sarcasm and totally disinterested, she was openly hostile. Guys who handled the cars in the garage were great.

DANADAM S. 
Rating:
1.0

Unwelcoming employees. Rudeness

Francesco B. 
Rating:
2.0

I was in my van in the garage ready to leave but another customer blocked the driveway and I had to delay my trip by over 20 minutes, which resulted in additional fees for me. The employees in the garage were very nice and they even warned me that a person was blocking the exit. When I asked the person to move so I could leave the garage, she was aggressive and rude. The employees could have helped out more here.

Bao O. 
Rating:
5.0

PLEASE TELL CUSTOMER SERVICE (TELEPHONE) THAT THIS LOCATION DOES NOT HAVE AFTER HOURS DROP OFF. I WAS TOLD OVER THE PHONE THAT IT DID AND THEN HAD TO DRIVE 5 EXTRA MILES TO STORE THE VAN OVERNIGHT AND THEN MAKE ANOTHER TRIP THE NEXT DAY

Debra C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

At pick up and drop off I had two young women who assisted me - I do not know their names - but they provided excellent customer care and service worth commending - thank you!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JONG IL P. 
Rating:
2.0

Off hour drop off need to be available. No gas stations around, gas policy need to be changed. No parking in and around the facility, you are on your own. No express or mobile check in. Staff is great but they do not have much to work with here. It would of been nice to know these things before reservation are placed. Getting stuck with a truck to park in NYC after 9 pm was not a fun experience.

YARON H. 
Rating:
1.0

Terrible both trucks and storage organization

Francesco B. 
Rating:
1.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

I will never rent from this location again. Poor advertising on the website and terrible rental hours. Why would the U-Haul website suggest the Chelsea location for the time I wanted to rent a Uhaul van (which was 8pm for two hours) if they close at 8:45pm?!! That's means I was stuck with a van in Manhattan over night. I luckily had a miracle once I was done with moving my stuff out of the van. Someone moved out of a Parking spot that was big enough to park the van right on my block. I honestly was furious if I had to looked all over the city for street parking at 10pm for a parking space that would fit a van. I honestly won't rent from Uhaul again because of that issue and the extra surcharges. I could of been stressed free and saved money by hiring someone with a van or just taking several trips on the train with the stuff.

Christopher R. 
Rating:
5.0

Keep up the great work!!

michael O. 
Rating:
4.0

Customer did not leave a comment.

steven S. 
Rating:
3.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Elmer B. 
Rating:
1.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Marat C. 
Rating:
5.0

The van was clean and fine. There was literally zero gas in be tank. Drove a mile and thought I would be stranded in the middle of NYC and had to scramble to find a gas station. Plus the tire monitor light also was on when I pulled out. Not a good feeling.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

Customer did not leave a comment.

Janet eric B. 
Rating:
4.0

Woman at the desk was excellent. Men in the garage were rude and acted as if you were bothering them by asking a question. They made no effort to ask if you needed help.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Chuling Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Pick up was fine. Van ran great and was clean. At drop off though they were horribly rude dismissive and literally angry at all of the customers. No help with where to line up for check in. There were only four of us there dropping off our trucks and they acted like it was such a monumental task. I spoke with all of the others dropping off and they were all just as shocked as I was about how directionless and unhelpful the team on staff was at that time. All they needed to do was to take one single minute to explain where to park and what was happening. Open communication is all which was needed. I left feeling like I was kicked in the face.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
1.0

I made an online reservation for a uhaul truck for 4 hours but when I went to the Chelsea location to pick up the truck they told me I have to bring the truck at 8.30pm which allowed me less then 2hrs time to carry out my stuff. It would be nice if this notification was available on the app at the time of the reservation in which case I would have looked at other alternatives because 2hrs wasn't enough to finish my job. The next day they sent me a bill totalling 134 us dollars for 14 miles of usage in the city. Too many hidden fees!! This is not fair!

ESAD K. 
Rating:
5.0

Efficient and quick check out in the afternoon. Staff was quick, attentive, competent, and helpful. Next time I need a UHaul, I'll definitely rent from this location.

Christine S. 
Rating:
2.0

Do to a MAJOR conflict between the website and the Chelsea location, I will not be using this location again. I was not instructed the location didn't accept after hours drop offs, nor was it stated in my contract. Through the uhaul website I was able to extend my reservation, and again, wasn't told the location didn't accept after hour drop offs. I went to return my truck at midnight at the location. Which I was successfully able to do online, only to find there was no key drop, and that the truck would be ticketed/towed at my expense. I reached out to uhaul several times that night on different platforms to try to find a solution. I was on hold for almost 25 minutes before I got through to someone when I explain my situation (along with a few other folks who were given the same misinformation also trying to drop off trucks). It got to the point I was in tears, because I was scared and had to drive to another part of NYC just to park. The truck has an issue with its ignition and the key would not turn. It took a few attempts. Also a very bumpy ride, new shocks? I had an 10 o'clock reservation but due to the line out the door, I didn't get my truck until 11. Some of your costumer service was stellar! Specifically your social media guy Matthew.

Anna V. 
Rating:
5.0

Put more gas in the vehicles

Austin R. 
Rating:
1.0

Incredibly rude and incompetent employee processed my reservation. Not sure his name, but avoid the male with dark hair who works Saturday afternoons if you can. What he lacks in knowledge he compensates for in arrogance and aggression.

Daniel N. 
Rating:
4.0

Wait time was too long. Had to start my reservation an hour late.

Joe E. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS K. 
Rating:
3.0

Rude

JORDANJ G. 
Rating:
5.0

Everything was great except the 3 hours I spent there. because, I left my wallet home I would if I owned the place I would put a system that at pick up location you can help a customer in a situation

Julio F. 
Rating:
5.0

Very nice customer experience, especially extending my reservation for several day more.

CHARLES M. 
Rating:
5.0

Always top shelf where I go! Yes!

On D. 
Rating:
5.0

Easy check in and return...but my favorite part of the rental was Ray, of Phantom Movers, (recommended by Uhaul) who was absolutely amazing. The hardest worker I've ever known...and a nice guy.

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

HASSAN C. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Keep up the good work. Your staff is very well trained and assisted in any / every capacity. Picking up and returning was a breeze.

MAQBOOL L. 
Rating:
5.0

Customer did not leave a comment.

ERIK G. 
Rating:
5.0

A facility fee? Come on. You advertise a 19.95 rental then almost double it with a facility fee. $9.50 for 13 miles of gas...you charge a per mileage fee already. - This is underhanded at best. I am moving apartments and will need a rental. I will pay whatever the market value is for good service. I will never rent from your company that has incorporated deceiving pricing practices into their normal way of doing business

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

GRANTBALLARD E. 
Rating:
5.0

Nothing you guys are the best

alberto H. 
Rating:
5.0

Good experience, delightful people :-)

Paul F. 
Rating:
5.0

Nothing

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

I don't know if you do that already but it would be awesome if you allowed customers to drop the vehicle in any location of yours.

Lenisse R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda F. 
Rating:
5.0

Customer did not leave a comment.

Didier A. 
Rating:
5.0

Customer did not leave a comment.

BRIANA K. 
Rating:
5.0

A better handover, no one assisted with looking over vehicle

Daljit H. 
Rating:
5.0

Customer did not leave a comment.

GARY E. 
Rating:
4.0

Customer did not leave a comment.

Stanislav B. 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
3.0

The guys in the garage were nice and helpful. The guys at the computer provided clear information.

Ariana N. 
Rating:
5.0

Customer did not leave a comment.

HOLDEN L. 
Rating:
1.0

45 minutes wait, then a very rude uhaul rep who refused my rental because I only had a phone with an international number. She lied about all kind of policy issues. I had to insist multiple times that she called a manager. Manager told her to process my pre-booked reservation. No apology whatsoever from the Uhaul rep. Car had only 1/8 of gas, clear case of previous renter having been charged for not filling up, and Uhaul actually not filling up the tank. Will never return here.

David D. 
Rating:
5.0

So grateful to be able to drop the uhaul in the city instead of driving it back to Long Island during a hurricane!

Naomi L. 
Rating:
4.0

Customer did not leave a comment.

JOSE RUBEN B. 
Rating:
5.0

Customer did not leave a comment.

Xi W. 
Rating:
4.0

Better customer serivce

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Shino T. 
No reviews have been submitted for this location.

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