Customer Reviews for U-Haul of Chelsea

20,743 reviews

536 W 23rd St   Manhattan, NY 10011
(Between 10th and 11th ave)

(212) 620-4177

Location Hours

  • Mon-Sun: 7 am - 9 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(212) 620-4177

536 W 23rd St
Manhattan, NY 10011
(Between 10th and 11th ave)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nico S. 
Rating:
2.0

Your employees are Your first line members to help with any issues that customers may have. I came return a 10ft. Truck today and went inside to get a copy of my bill. Once I received the copy I inquired about a specific charge (Credit Card Payment) and the help(") couldn't explain to me why I'm being charged a fee for using a credit card which is your policy. I then asked to speak to a Supervisor and the help stated "we're all supervisors." I then asked the help (female) to speak to her immediate supervisor and also asked for her number and the number for the Corporate Office and she refused to assist me any further. I have used your expensive services numerous times without incident. As of today going forward I will never again use the services, or lack of at U-HAUL. Thank your employee for my decision. As far as I'm concerned she is an invaluable employee that is going to make you lose a lot of business. FYI: I am still going to make a complaint with the Corporate Office.

CYNTHIAALBERTA G. 
Rating:
5.0

Customer did not leave a comment.

victor C. 
Rating:
3.0

Return was very confusing. Contract and text messages we received from UHaul says this location has after hours return. But there is no drop box for the key sowe tried to contact 24/7 chat service but they disconnected from us after less than a minute. So we parked the car and left key inside. We left a message for the location to call us in the morning and they did but left no voicemail. I called to followup and the woman who answered the phone said there is no after hours drop off and hung up the phone on me.

Joseph D. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

JOSEM G. 
Rating:
3.0

I don't understand I have been charged extra 2.16 usd. Also, I used 10 miles instead of 11 initially planned so this should come as a deduction. For info, I returned the truck 3 hours in advance and the tank had lore gas than when I left. Best. Romain Bouis

Romain B. 
Rating:
5.0

Customer did not leave a comment.

Darnell T. 
Rating:
1.0

Better customer Service on front and back period

Hector V. 
Rating:
5.0

Get people in and out faster, but it also takes personal responsibility on the part of the purchaser to register ahead of time! Especially at this time, I know uhaul can only hire so many people to check people in!

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

FABIAN M. 
Rating:
5.0

Easy and fast pick up and drop off. Staff efficient and friendly.. enough for NYers

Brigida L. 
Rating:
5.0

It was a little wait to pick up the truck but the service was impeccable. I'd love to rent there again and I'd recommend this rental to a friend

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
Rating:
4.0

Customer did not leave a comment.

Ashley Q. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

I rent a truck pretty rarely, as I'm sure many people do especially at the Chelsea location, so it would be amazing if there was a quick demo video or something pointing out key stuff about the vehicle: shifting, emergency flashers, gas tank, mirror adjustment, etc. Before covid an employee might have pointed those things out to you. Otherwise a very smooth rental experience!

Katrina B. 
Rating:
2.0

Hidden fees galore, the price on your trucks might as well be false advertising. The “adjustments” did not show details when I clicked on it, your gas gauge did not move so I overfilled it and you Mark it below what I returned it as. Quite the opposite, I will not be recommending but encouraging alternatives to everyone I know.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Sabrina G. 
Rating:
5.0

super easy checkout. just drive to the location and drop it off. the bill comes within 10 minutes on your phone

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
3.0

Customers are no longer able to drop off vehicles after hours —- insane. ESP in New York. Tires had no treads left. Nearly skidded in the mud during a rainstorm. I get the impression you do not maintain the vehicles.

Charlotte N. 
Rating:
3.0

After hours Support line has Inaccurate Info for Drop off at this Facilility. We passed drop off desk schedule due to a uneventful event & er were informed by this line that this locationn had an after hours drop off site, we traveled that far to find the location closed and no further guidalines to follow . Truck taken home & pARKED ON st safe neighborhood by the mercy of God late after MN

Ada A. 
Rating:
5.0

Customer did not leave a comment.

Andy Y. 
Rating:
3.0

I had ordered a furniture dolly and the location told me they did not have any available.

DYLAN C. 
Rating:
5.0

Equipment was ready and clean when we arrived. Office staff was professional. Great experience.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Rogelio C. 
Rating:
5.0

For folk who perhaps dont drive trucks normally, reception could be a bit more encouraging and eager to help and interactive. They were competent and confident but not empathic.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

EDUAR M. 
Rating:
5.0

Customer did not leave a comment.

DANIELA C. 
Rating:
5.0

Maddie helped us with a potential issue yesterday afternoon and was helpful, polite, and went out of her way to do double check to make sure we wouldn't get charged an extra fee. I left going "now THATS someone who knows how to do their job" -- Nothing less, nothing more. Overall experience excellent and no issues afterall. Thanks.

VIRGINIA ELIZABE S. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Excellent customer service!

EMMANUEL O. 
Rating:
5.0

Customer did not leave a comment.

Jarred L. 
Rating:
5.0

Customer did not leave a comment.

Rounak M. 
Rating:
4.0

Picking up and dropping off was seamless. The truck could have been a little cleaner. But good overall.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Cristian C. 
Rating:
5.0

Customer did not leave a comment.

Kim T S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
3.0

Line for pickup in the morning is very long every time, and only one employee at the counter - every time. I f you are not lucky, you will wait 30+ minutes easy.

Gerhard S. 
Rating:
1.0

I was charged an additional $10.61 after I returned the vehicle. I have no idea why I am being charged for this. I returned the vehicle several hours before it was due and with more gasoline than I left with. In fact, although I was told at the desk when I picked up the vehicle that there was a 1/4 tank of gas, there was in fact less than 1/8th of a tank. Additionally, the internet connection at the facility was down and there was a significant backup of people. On the one hand, I understand that Internet connections can't be controlled. But that significant inconvenience coupled with the $10.61 extra charge made me decide to never use the 23rd street UHaul facility again.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Like many people, using UHaul was like going to the dentist for a root canal and I have to say this time it was totally different. Starting with the staff - everyone was polite and no attitude I give UHaul & this location & its staff 4 of 5 stars

Juan R. 
Rating:
5.0

Customer did not leave a comment.

melissa W. 
Rating:
1.0

If you can't provide the equipment you charge me for don't offer it. If I can't get a furniture dolly from you I need to know so that I can figure out how else I might move the items I need to dolly for. You have no system and no regard for what your broken means to your users.

Murat C. 
Rating:
3.0

Customer did not leave a comment.

MATTIAANTONIO J. 
Rating:
4.0

Customer did not leave a comment.

Willard T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

Check in process could've been smoother; my partner waited around 20 mins just for someone to take the keys and confirm everything went ok. I also have to check; I included two dollies and no equipment was available so I hope I wasn't charged for those since it let me book them online for this location! Hard to tell from the receipt.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

CHASETAYLOR F. 
Rating:
5.0

Customer did not leave a comment.

Kristian S. L. 
Rating:
5.0

Fast in and out.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
4.0

Were friendly, helpful and made the experience easy

Lesli W. 
Rating:
2.0

The advertised price is $19. But I pay $70+. So misleading and I only drove to across town and got charged for gas which we barely used. I'm so disappointing I think Zipcar is a better option for this as they have vans which are less

Sherman Y. 
Rating:
4.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

SANZHAR O. 
Rating:
5.0

Always have the equipment requested but blinkers/turn signals/brake lights are always burnt out. Check your lights before you leave with your vehicle.

JEFFREYLOUIS D. 
Rating:
5.0

The vecchio was clean and it got me to and from my destination, however the truck needed service. It idled too high, it sounded like it needed a tune up or a gaskets or exhaust needed repair. I believe that vehicle should be sent for maintenance.

LENA R. 
Rating:
1.0

I want a refund for the whole credit that I was charged for. You gave me a defective item.

Eunice Margoth L. 
Rating:
5.0

Friendly and professional service over all

MOHAMED E. 
Rating:
4.0

Customer did not leave a comment.

Tim frost D. 
Rating:
5.0

I reserved two furniture dollies and by 9:30 they were out. Please don't offer what you cannot provide. Thanks.

Michelle L. 
Rating:
5.0

I did not personally pick up the truck or return but the driver said the place was convenient to use and normal processing times my experience would U-Haul in the past has been exceptionally burdened with applications and regulations so I'm glad to see that you've simplified the process or realized you've lost business 'cause people will not stand in line for hours like it happened to me several years at that location so Congrats on your improvements will see you in the future as long as you keep things moving Joseph Johnston

rohan W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
2.0

The check in process was miserable. The app wasn't working to submit the check in and then they made me drive down the block to let another car leave the location so I had to drive the truck around the block and waste 15 minutes looping back around to the location just to check in which made me very uncomfortable just given the fact that I didn't check in yet. Also the location staff were poorly identifiable outside of the store. Multiple people tried to help me who weren't even Uhaul employees just so they could then ask if I could pay them to help move my stuff that day.

Wesley F. 
Rating:
3.0

I received a truck with less than 1/8th of gas in the tank.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
4.0

the process was very friendly and easy. however perhaps we need to the return process information should be more instantaneously and the final bill should be processed right away when the vehicle is dropped

Antonio T. 
Rating:
3.0

The equipment was definitely clean, but was outdated and half of the functions were not safe/not working. The woman who handled my check in at the front desk was wonderful - however, I was then handed keys in the garage and sent on my way. There was no communication about EZ Pass, the entire dashboard of the car was extremely outdated and frankly, the vehicle did not feel safe. I would have exchanged/made other plans but considering I rented the truck for the purpose of moving - I didn't really have any other options but to drive the huge truck down the parkway without any dashboard lights. I tried spinning the dial that was indicating it would backlight the speedometer, etc. and nothing worked. Frankly, this is an extremely unacceptable vehicle for the price point ($300) !!! I will definitely be filing a complaint.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE D. 
Rating:
5.0

I keep saying what a great experience we had at the chelsea location on Saturday. That Uhaul was in the best condition I have ever had, and I have rented alot of Uhauls in my day. Thank you Chelsea UHaul!

Margaret V. 
Rating:
5.0

No issues whatsoever

Jack R. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Fast and friendly employees, same day move no problems

Alexander C. 
Rating:
4.0

professional and friendly as always. I wished that having made all the arrangements online already though, that the U-haul employee behind the desk would not have to all details again at length.

Gerhard S. 
Rating:
5.0

Don't change a thing. Best U-Haul location I've worked with. Thanks

DOMINGO G. 
Rating:
5.0

Very helpful and efficient on check in and out.

James S. 
Rating:
5.0

We rented your equipment before many times but now it is just too much to rent from you now!!!!! Ecause of the mileage $ 2.29 cents a mile is too much!!!!! The truck cost is good but with the mileage it added up to $151.00 just for one day!!!!! At these mileage prices you are no longer competitive with other companys!!!!!!!!!!

LUISG O. 
Rating:
1.0

Stolen item from truck, excessively charged for gas . And hidden fees at the end of rental

moaiz S. 
Rating:
4.0

This location does not provide after hours drop off, 8:30-8:45PM is the cut off.

JEFFREYLOUIS D. 
Rating:
5.0

nothing - it was perfect. Thank you.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

brad N. 
Rating:
3.0

Upon returning the van at the 23rd street location (Sunday 9/19/21), I was abused by one of your employees name “Grimsley” he threatened to beat me up after I ignored his vulgarity. I reported him to “Kurt” at the time I wanted to file a complaint with the police and have him arrested. Kurt's response was providing me the managers number “William Rodriguez” that being said, I have documented my calls to him with NO answer. I am appalled that no one from upper management reached out to me with my concerns. I am afraid of this person “Grimsley” he should be reprimanded for his action on threatening to hurt me and calling me a “Man” in front of “Kurt”

MELANIEA C. 
Rating:
4.0

Customer did not leave a comment.

Ilone G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
1.0

Waited 20 minutes to pickup a truck. Then they didn't have furniture dollies and I was moving furniture! It doesn't help to have a truck without the dollies. Had to go buy them at home depot.

Boris F. 
Rating:
1.0

Front desk staff was rude. I reserved equipment which wasn't available at pick up. Truck had less than 1/4 of gas requiring me to fill it immediately.

MOISEY I. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
2.0

Clean the truck. Truck had bird shit all over the windows and front of the truck. Couldn't clean it until we got to a gas station miles away that had cleaning equipment.

WILFREDOISON P. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

stefano S. 
Rating:
2.0

There was only one agent registering the customers which takes about 10 min each. The line was long. Also this location does not have Truck Share.

Malcolm S. 
Rating:
3.0

The moving company that I booked through your site was supposed to have two people and only one person showed up on time. The second showed up about 1.5 hours late and I was still charged the full amount for two movers….plus I moved my own dresser down the stairs because they were incapable of doing it. I am not happy to shell out $235 for movers that were not professional nor showed up on time. I tipped the man who was there an appropriate amount for his work but do not feel that I should be charged the whole $235 for what happened.

Blaise B. 
No reviews have been submitted for this location.

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