Customer Reviews for U-Haul of City Heights

Rating:

5.0

To make sure that the truck is clean I would have to wash it but at the age of 76 I didn’t feel up to it

Rating:

1.0

Bad experience! The new app is not working as expected and staff did not know what to do nor willing to help. Wrong milage and fuel in the app. No one could change it. It took me approximately 1 hour to check out after calling their boss multiple times. Truck was dirty outside.

Rating:

2.0

The rental truck was unfit for rental to anyone.I did talk to the manager about the problem, which was the brake light was on which means the brakes were bad and the check engine light was on, this is unacceptable. I feel the staff needs to be retrained on how to maintain rental equipment and how to maintain trucks to the highest safety level.The level the truck was unacceptable.

Rating:

1.0

I reserved a u-haul for a different location and it wasn’t there. So, had to call to find another truck of the same size and then drive to city heights, and got charged more. I will try to never use uhaul again.

Rating:

5.0

My buenos service

Rating:

5.0

Was very quick and efficient dropping off the equipment

Rating:

4.0

The only issue I had is when I turned on the heater/defrost the truck started stinking and wouldn't go away

Rating:

5.0

Jose is the man at this location He got me dialed in and in my way, made check in when returning very simple

Rating:

5.0

I didn't catch his name, but the representative working the opening shift on 10/09-10/10 was so kind! Very efficient and knows what he's doing. Thanks for all the help!!!

Rating:

5.0

Nothing

Rating:

5.0

Thank you for amazing convient se

Rating:

5.0

None

Rating:

3.0

The car was to much dirty and unsafe. The car was pulling lefts it was really bad car I have ever used

Rating:

3.0

Add more customer parking. I saw only 2 spaces.

Rating:

3.0

Location was nice but the truck I rented had ants in there and got into our food and not only our food but crawled over me and my wife and the truck was dirty on the inside and to me that’s very unsanitary I’ve never had this issue before with U-Haul and I’d hope not to in the future but I’d like to speak with someone about this I can be reached at 8589671511 I have pics of the insects as well

Rating:

5.0

Thanks

Rating:

5.0

Staff were friendly, attentive, and helpful!

Rating:

4.0

Friendlier customer service, it wasn't bad, but it could have been better.

Rating:

5.0

Customer service was very good

Rating:

5.0

The person that helped me was very kind and polite

Rating:

5.0

Friendly staff. Easy and quick

Rating:

5.0

Explai the app approval process better

Rating:

3.0

Better costumer service Availability of trucks pickup and cargo Car had check engine light on

Rating:

4.0

I just wish they had parking

Rating:

5.0

I was fully pleased with my renting experience

Rating:

5.0

Both side mirrors are not working properly it’s very difficult to see

Rating:

4.0

It is so good to have a U haul nearby in the heart of the community. It is not as large as some like Massachusetts location, however it is handy and accessible to the public, always availability. Staff carry out business in a speedy professional manner. So nice to conduct business in person where personalized assis

Rating:

3.0

The vehicle itself is not good quality. It took a long time to be able to get the car. Return was easy

Rating:

5.0

Not a thing Excellent experience

Rating:

4.0

Customer service was great. Jose was kind and patient. I had a great experience and I will tell others about this location😊

Rating:

4.0

Keep the good work

Rating:

5.0

Que si uno entrega el tanque lleno rembolsel el dinero porq no nospagan lagasolina de Maq uno pone para usar sus trokes y checar Max cuando uno antes de sacar el beyculo de sutienda y ser Max atentos poner cuydado ok grasias

Rating:

5.0

Nothing This was the best experience I have ever had renting a U-Haul Jose the Manager was super helpful and very knowledgeable about what I needed

Rating:

5.0

The app experience is complete garbage it takes way too long!

Rating:

5.0

One spill inside trailer, but otherwise it was in good condition.

Rating:

4.0

Good service and rental was there when expected.

Rating:

3.0

Never again u haul

Rating:

5.0

All and all excellent service and friendly staff.

Rating:

5.0

Change used for the rigidity of the tow dolly I rented were not tight and arrived with a pretty beat up chain just hanging and dragging in the street, I’m surprised no one honked or told me that my total Dolly was sparking and coming apart so check things like that For you send somebody out with something that will come apart on the road

Rating:

4.0

It was better than average because the employees were working hard. They were attentive, engaged with customers and knew their stuff. Contrast with my experience at Cathedral City 2 weeks ago

Rating:

5.0

Very easy drop off. Helped us right away!

Rating:

5.0

Dirty truck with roaches

Rating:

4.0

The truck did what I needed it to do. I've been a professional driver of various sizes of large vehicles. It was not possible to adjust the mirrors to give me a good view for lane changes in traffic. Fortunately, traffic was light so this was not a serious problem.

Rating:

5.0

Employee was very helpful in walking me through the process I can’t remember his name

Rating:

5.0

They were very nice and helpful.

Rating:

2.0

I made a reservation for an 8:30 a.m. pick up, but no trick was ready for me and the office was closed. I called the 800# for support. I was told that the location shouldn’t have booked a reservation to line before their opening time of 9:00. So I had to return when they opened at 9 and still, there was no truck ready for me. The guy in line ahead of me had the same experience, but his reservation had been for a lot earlier time. The staff were friendly, but there was no sense of urgency, acknowledgement, explanation, or apology for the terrible reservation experience.

Rating:

5.0

Everything was excellent. We were very pleased with the service and the equipment

Rating:

5.0

I would like to commend your worker for accommodating me and my request. He was very helpful, professional and informative. He relayed info to me to ensure I had the correct information and products to get the job done.

Rating:

5.0

Workers were pretty friendly and helpful. I would come back.

Rating:

1.0

Employee was little to no help. Very confusing process. Also didn’t get a dolly despite it being on the reservation. Any other uhaul location would have been better.

Rating:

5.0

Great experience. Helpful staff. Just download the app and everything can be done from reservation to pick up. Really smooth process

Rating:

4.0

Was a very easy experience, AC did not work in truck

Rating:

4.0

New truck, reasonably well equipped, in good operating condition.

Rating:

5.0

Really nothing. Customer service rep was top notch. In and out.

Rating:

5.0

Great Service Reps!

Rating:

5.0

Very helpful staff. Excellent customer service.

Rating:

5.0

The guy seemed knowledgeable. For trailer off. Apologized for the safety chain breaking.

Rating:

5.0

I was not aware of the after hour fees. I felt I paid more than I was ready to pay for the rental.

Rating:

5.0

Couldn't be better

Rating:

1.0

Train staff better poor servic e

Rating:

5.0

Great Customer Service

Rating:

5.0

Great staff

Rating:

4.0

Had to drive around for 10 min to find somewhere to park my car!!ended up parking 4 blocks away!!

Rating:

3.0

Good dudes at this location. Easy to drop off.

Rating:

1.0

Truck was dirty, and full of scratches… In cabin dirty too.

Rating:

5.0

Está todo bien así

Rating:

4.0

I was concerned that shipping my antique furniture from Massachusetts to San Diego would end in some damage to my treasures. Everything came home in perfect shape. The staff were attentive and prof

Rating:

2.0

Customer service was awful. The employees were generally rude, and slow to help. I was also charged an extra months rental for a ubox after it was emptied out and my lock was taken off.

Rating:

5.0

For the purposes one uses uhaul business this facility is highly recommended.