Customer Reviews for U-Haul of Crenshaw

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Crenshaw

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Peter K.
Rating:

Customer did not leave a comment.

Stephanie C.
Rating:

Customer did not leave a comment.

JEFFREY S.
Rating:

Customer did not leave a comment.

Tere H.
Rating:

Customer did not leave a comment.

Jose V.
Rating:

The personal they where not friendly

Adan M.
Rating:

Customer did not leave a comment.

JANICE K.
Rating:

Because you could check in on your phone, made processing quick and easy.

GLORIA M.
Rating:

Customer did not leave a comment.

Riley M.
Rating:

Customer did not leave a comment.

Christopher H.
Rating:

The truck shifted really weird, I would be driving like 30 mph and it wouldn't shift out of first and I was being very gentle with the gas. Also I was charged for a two day rate whenever I only had it one day.

Richard H.
Rating:

Customer did not leave a comment.

Angel C.
Rating:

Por el momento no tengo nada más que decir gracias

Robert K.
Rating:

Customer did not leave a comment.

david D.
Rating:

Customer did not leave a comment.

Geraldine L.
Rating:

The manager was an excellent due to my first usage of the company. Great!!

Larry D.
Rating:

More staff, everyone was waiting.

Jesse M.
Rating:

Customer did not leave a comment.

KING F.
Rating:

Customer did not leave a comment.

Salvador M.
Rating:

Customer did not leave a comment.

Roderick T.
Rating:

Customer did not leave a comment.

Sara B.
Rating:

Promote Ryan Simpson! After an insanely stressful day, he made the check in process a positive experience.

Lenox H.
Rating:

Great customer customer

Shakei B.
Rating:

Customer did not leave a comment.

Edward W.
Rating:

The gentleman that helped me was very patient and professional. He followed all guidelines. Your other personnel was very good as well.

Dalio E.
Rating:

Customer did not leave a comment.

Itay T.
Rating:

Customer did not leave a comment.

Jo Ann B.
Rating:

Customer did not leave a comment.

Michelle T.
Rating:

This was my first time back to this location since a newer location opened nearby. I had stopped coming because their customer service was terrible (bad attitudes, rude and dismissive) and their trucks were dirty and poorly maintained. However, this experience was great! Great service, helpful suggestions, and smiles all around. Thank you, we'll be back!

Anderson P.
Rating:

Customer did not leave a comment.

Bradley K.
Rating:

The staff their were not customer centric, short, rude and didn't pay attention to detail.

Marco C.
Rating:

Customer did not leave a comment.

ZULMA A.
Rating:

Customer did not leave a comment.

Heather T.
Rating:

Had to wait a long time to be helped both at pickup and drop off. The lot is hard to get in and out of, and the staff was vague and only mildly helpful.

Michael T.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

Lower the mileage prices

Carlos R.
Rating:

Customer did not leave a comment.

MICHAEL G.
Rating:

Customer did not leave a comment.

Samantha R.
Rating:

Customer did not leave a comment.

Cyd H.
Rating:

Very professional and friendly .

Casey M.
Rating:

I couldn't get the additional contact verification to work on the app and I had to go inside.

Tina D.
Rating:

My experience was great from the moment I walked in the door. Both of the representatives were respectable, patient & professional. I appreciated the courtesy call from "Art____"?? Please forgive me for not remembering how to spell the young ladies name.

stephanie C.
Rating:

Customer did not leave a comment.

Eliran S.
Rating:

I will never use U-Haul again for my moving services. I will be posting my experience on Instagram for my followers. What a disappointment from start to finish with U-haul. Misleading and full of shit.

Shadi A.
Rating:

FIX THE UHAUL.COM/SHARE WEBSITE! Website is extremely glitchy. The last three times I have used it, I was unable to complete certain steps (i.e., unable to track location, unable photo of odometer). I also tried the website on Apple and Android based phones across all popular browsers and kept running into issues. Fix this please.

James B.
Rating:

Keep the doors open for business and have your call center answer phone quicker.

Sergio Z.
Rating:

Customer did not leave a comment.

Joshua K.
Rating:

Customer did not leave a comment.

Vladimir N.
Rating:

Customer did not leave a comment.

Derek R.
Rating:

Customer did not leave a comment.

Bentley H.
Rating:

Customer did not leave a comment.

spencer L.
Rating:

The uhaul app repeatedly shut down when I was trying to return my vehicle after hours. It wouldn't let me take photos to confirm I had returned my truck. I had to wait on the line for 45 minutes to get a customer assistant to upload the photos for me. It took so long I ended up returning the truck late and being charged extra. It was not a great experience overall.

Toan D.
Rating:

Customer did not leave a comment.

Chris J.
Rating:

Customer did not leave a comment.

Benjamin A.
Rating:

No parking on site (which was not noted anywhere). And there were cans and bottles in my van when I got in. Obviously hadnt really been cleaned. Will not be going back to that location again.

Philip L.
Rating:

I have moved with Uhaul 9 times in 10 years. 9 times! I received horrible customer service over the past weekend. I am never one to complain, and totally feel for people who are working at places that put them in situations where they have to be on the receiving end of people complaining about things outside of their own control, but this weekend really left me speechless multiple times. I booked through the 1-800 number. I booked through the 1-800 number, and was told that my pick up time would be 11am. Once I got there at 11, I was told that my appointment was changed in the system to 12:30, and that there was no truck available for me. There was no answer as who initiated the change, when, or why I was never notified. I was confused and asked what had happened, and the person working, who turned out to be the owner, Rogelio, did not give me any explanation, apologize, or assure me that this was something that was not standard for Uhaul customer service. I was told I would have to return, and that if I wanted a van (instead of my original size 15 truck), I could use that. He said that the truck would probably be back sometime around noon and would be ready for me at 12:30. I asked if I could get a call when the truck was ready since I had already made a trip there during my move in day. Time went by, past 12:30, so I decided to return back to the store at 1:00pm. The truck was there, and I was told I could get my rented equipment myself by finding my appliance dolly and furniture pads. I walked out to look for my own appliance dolly and noticed, that the one I had been assigned was not there. I went to go ask, where I could find my dolly, and was told that all dolly's were already given out, and that this happens often because they were so busy, and the earlier reservations take all of the equipment. Seeing how my original reservation was for 11, I felt so confused as to what I could have done differently. My move, those I paid to help me that day, all planned for an 11:00 am move, and my move did not start until 2:00pm because of the truck being delayed, and me having to drive to another Uhaul to pick up a dolly. I should have even question why I was quickly referred to pick up a dolly, but no options were given when my reservation was not honored for the 11:00am truck reservation. Again, this was probably not the fault of any one individual at this first Uhaul place, but no one seemed to express any kind of customer service. I kept feeling like I had done something wrong. People were short with me, took no accountability, and made it seem like my reservation was not valid even though they confirmed that the saw my reservation. The entire process made my move way more stressful than it needed to be, cost me time, and additional money for having to pay my moving help for extended time. I didnt complain in the moment because I knew, at the end of the day, there was no truck or equipment for me. Still, this was not an experience that allows me to rely on this company in the future.

Jaime L.
Rating:

The staff at this location Are arrogant and are not willing to help with questions or concerns. The gas level highlighted on the given paper work did not match with the level in the truck and the guy stated that UHaul doesn't inspect the truck for dents before is given to the Costomer. He stated that a sticker is placed on every dent, which wasn't true, bc truck has a dent without sticker. Then I went back and asked to check the truck, before I pulled the truck out of the premises and he refused to do it, he repeat several times that it was not his job. When I came back to return the truck, I spoke to another Costomer who was returning another truck and she was complaining about her bad experience at this location. The fee charge by UHaul of $20 if you don't do it on line, is a scam, because it's very complicated and I believe it has been created on this way, so Costomer give up the frustration and you guys charge us with additional $20 dollars. Very unhappy with the service at this location!

Hector Y.
Rating:

although I was able to rent the truck I needed at the end, the two associates sitting at the desk showed zero interest in helping me with my reservation at all. I reserved a truck 2 week in advanced to move out the weekend my lease was supposed to end. I get to the location. Provide the information for my reservation and guy at the front desk informs me they don't available the truck I reserved. I need to call “the number on the website so they can check out other locations for trucks available”. Him and his co-worker sitting next to him showed zero effort in helping me at all. I explained to them I needed the truck that day because my lease ends the next day. How come is possible I made a reservation 2 weeks ahead and instead of notify me, at least as a simple courtesy via email, text, phone call, (yes you can use emails to update your customer on the status of their order instead of spamming my inbox with ridiculous marketing email I don't care about). Their only answer to me was “it's end of the month. Everyone is moving”. I decided to call customer service under the promise according to the guy associate “they are really responsive, they'll pick you your call really quick”. 20 mins later and 2 calls disconnected where i didn't even got the chance to speak to a representative, I come back inside with the only idea release the wrath of 100 karens on them. I'm not sure how the owner of the branch got involved because I barely opened my mouth to spit out fire when he was already in front of me getting my information and 5 mins later he gave me the keys of one of the trucks. Thanks to him, I don't rate the service poor because he was diligent to complete my order but both the associates at the front desk and your phone customer service are a nightmare.

Anthony E.
Rating:

Customer did not leave a comment.

Jason L.
Rating:

Called me the day prior to tell me my oroginal trailer was not available. Unacceptable

Mary H.
Rating:

Customer did not leave a comment.

Prue K.
Rating:

The location was understaffed as both employees referenced they were stressed. The vehicle was filthy - I could barely see out the windshield to drive home.

Lizet B.
Rating:

Customer did not leave a comment.

Lawrence D.
Rating:

Customer did not leave a comment.

KRIS K.
Rating:

Good

Michael B.
Rating:

Customer did not leave a comment.

Brooke M.
Rating:

Customer did not leave a comment.

Jillian D.
Rating:

Easy Check Out and Check In. No Issues.

Estuardo R.
Rating:

Customer did not leave a comment.

Nina M.
Rating:

Customer did not leave a comment.

Diamond S.
Rating:

The breaks were a little squeeky.

Barbara D.
Rating:

Customer did not leave a comment.

Timothy E.
Rating:

Truck was ready on time, clean, and staff was very helpful when the truck was picked up and dropped off

Samuel C.
Rating:

Tell the true about prices

Warren S.
Rating:

xxxx

Luis C.
Rating:

Customer did not leave a comment.

Jose A.
Rating:

Customer did not leave a comment.

Scott K.
Rating:

Customer did not leave a comment.

Mike S.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Customer did not leave a comment.

Henry L.
Rating:

If you allow customers to make reservations online, when a location is chosen, make it more clear that this is only a preferred choice & that if location is changed, notify customer BEFORE their appointment not after scheduled appointment time.I had to take a 2nd Uber to vehicle location that was several miles away.

Kenneth M.
Rating:

Customer did not leave a comment.

Baekhwa K.
Rating:

Customer did not leave a comment.

Demetra W.
Rating:

Customer did not leave a comment.

Gurdev S.
Rating:

The truck was sticky From inside and it need to be washed.

Mia H.
Rating:

Open at 6am if at all possible.

Jerome C.
Rating:

What a crock of shit our entire U Haul experience has been. Seriously. Read all about it in our customer service claim, # 2841343

teman G.
Rating:

Customer did not leave a comment.

Bobby R.
Rating:

Great service

Yaniv G.
Rating:

Customer did not leave a comment.

Abduljeleel O.
Rating:

Customer did not leave a comment.

Mario M.
Rating:

Customer did not leave a comment.

marvin H.
Rating:

Customer service needs attention. Employees seem no to be happy and are on the agressive side.

Danielle E.
Rating:

I had to have my reservation moved to this location when my original pick-up location wasn't ready. They were on top of everything with both pick-up and drop-off, and hey made the rest of my day go smoothly after a bumpy start!

Araceli T.
Rating:

Great customer service 👏

Claudio W.
Rating:

Great service compared to u-haul Santa Monica

Katarina B.
Rating:

Excellent customer service and very fast! I had no wait times unlike other UHaul locations. Very satisfied with my experience at this location. Thank you.

DONG L.
Rating:

It's l.a.

Charles P.
Rating:

Customer did not leave a comment.

Barry R.
Rating:

Make it such that the phone is answered quicker.

Rustam Y.
Rating:

Problem with a blocked truck, retrieving keys and overcharge for rental.

No reviews have been submitted for this location.

Back
To Top