Customer Reviews for U-Haul of Crenshaw

4,874 reviews

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

(323) 734-1125

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

worst experience I've ever had with U-Haul I will probably never rent from them again if I can avoid it. The customer service representative lied and didn't follow through with what he said. and ended up getting charged $4500 for a 5 day rental from CA to NV about 700miles.

CLETE S. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Employees were exceptional. Fantastic customer service experience from all 3 members of the Crenshaw team that I worked with. Would happily recommend.

Cooper P. 
Rating:
5.0

Customer did not leave a comment.

Gildardo V. 
Rating:
3.0

gas gauge was taken with vehicle parked on an incline. As soon as I drove off, almost a quarter tank was gone. Rip off.

Raphael P. 
Rating:
5.0

What I liked most about this location was that there were quite a few young men that worked there and they were very motivated while helping the customers. They were quick and efficient. They were very knowledgeable about the equipment.

Michelle D. 
Rating:
5.0

Nothing. Staff was knowledgeable of my questions ( new in town). Showed excellent customer service.

Janice R. 
Rating:
3.0

Customer did not leave a comment.

luz V. 
Rating:
5.0

Customer did not leave a comment.

Iman B. 
Rating:
5.0

Customer did not leave a comment.

BLANCA M. 
Rating:
5.0

Nothing, great customer service.

Lindon M. 
Rating:
4.0

Fuel level upon pickup was not accurate

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Nigel L. 
Rating:
5.0

The customer service was excellent from beginning to end! I'll be back!

Louis C. 
Rating:
5.0

Customer did not leave a comment.

otto A. 
Rating:
5.0

Customer did not leave a comment.

Edwin D. 
Rating:
5.0

Friendly, helpful staff, good experience for us. Thank you.

chad F. 
Rating:
4.0

I thinks it's unbelievable and absurd that there is no CARGO ELEVATOR for use on the hundreds of non climate controlled units!!???!!…. Ridiculous and so unimpressed

michael C. 
Rating:
1.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The service was excellent, and this particular team is a refreshing example that good customer service is alive & well when the workers are well trained to be efficient and friendly!

James H. 
Rating:
4.0

Customer did not leave a comment.

Kye L. 
Rating:
1.0

Customer did not leave a comment.

Evin T. 
Rating:
3.0

Truck is poor condition. Had to have it jump started. Big waste of time

Lance M. 
Rating:
3.0

The front counter needs more staffing. The manager processed everyone quickly and professionally. He even handled customers who behaved as f they were the only ones in the store.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

Sanchith K. 
Rating:
5.0

Customer did not leave a comment.

Doug Y. 
Rating:
5.0

Customer did not leave a comment.

Mehmet K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Excellent customer service! Explained everything thoroughly.

Mike W. 
Rating:
4.0

Helpful and friendly

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Isaac C. 
Rating:
5.0

Customer did not leave a comment.

Gladys J. 
Rating:
2.0

I ask for a cargo, received a Van, and it was dirty, the inside I had to clean and wipe down, the windows were not dirty but unable to see. I had to clean them. I was very disappointed. The gentleman at the counter was pleasant upon pick up. Returning gentleman was nice. The young lady, was here's another story, I felt she really didn't care how unkept the Van was. Might try another location next time. I use U-haul to pick up and return my daughter to college.

Yvette G. 
Rating:
3.0

The U-Haul I picked up was infested with ants, crawling inside the front cabin. I also had to go back and purchase a lock after I left because I wasn't told I would need one. The woman who checked me in was fine, but the guy who got the U-Haul ready could have been more helpful.

Terence H. 
Rating:
5.0

Customer did not leave a comment.

Alguerna F. 
Rating:
5.0

I think it was a good deal!

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Carrell H. 
Rating:
4.0

IN/A

AngelaM A. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Customer did not leave a comment.

Messelech T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

This Crenshaw location is light years better than the Obama Blvd location. I mean, it's not even close. This place is now my Uhaul location..

George R. 
Rating:
5.0

Keeping trailers clean, fresh paint Upgrade the old

Jose R. 
Rating:
3.0

Dog/cat hair on seats and truck had a stench that did not smell good

Rebecca P. 
Rating:
5.0

I had a great experience with this location and its staff. From picking up supplies to renting and returning the truck, everyone was helpful and courteous, and all equipment and supplies worked as intended. Would highly recommend to others. Thank you!

Matthew M. 
Rating:
5.0

All good

SAMMIE M. 
Rating:
4.0

Customer did not leave a comment.

Tyrell B. 
Rating:
4.0

Although busy at the time (the end of the month weekend) Roy was fast and efficient. Truck was in excellent condition and it was a smooth rental process. The computers on site were a bit slow, though.

Kyle K. 
Rating:
4.0

Customer did not leave a comment.

Tyoni J. 
Rating:
4.0

It took me 35 minutes to drive 8 miles coming from Santa Monica. I don't know why I had to drop off here.

Bill L. 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Everything was good thank you

Eugene A. 
Rating:
5.0

The young staff was really helpful

Mark M. 
Rating:
5.0

Great service!

Vernon B. 
Rating:
5.0

Front desk dude was amazing give him a raise

Ann S. 
Rating:
5.0

Nothing. The staff is very helpful and the manager is very professional. See you next time!

Mario J. 
Rating:
4.0

Customer did not leave a comment.

MacMichael J. 
Rating:
5.0

Excellent service!

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
3.0

Customer did not leave a comment.

Deon D. 
Rating:
4.0

Better explanation of pricing and cost before use of rental begins to eliminate surprises ir unexpected charges at return, especially if a full 24 hours were not used!

rafeal M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
3.0

There didn't seem to be any place to park my car.

jimmy C. 
Rating:
5.0

Very quick and helpful service!

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Eran P. 
Rating:
1.0

I rented a utility trailer and as soon as we loaded it, the tires we so flat they were riding on the rims. Extremely dangerous. The trailer was obviously not maintained well. Sides lights we broken as well. I have rented trucks and trailers many times from Uhaul and have never had a vehicle in worse condition.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Andre T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Alonso G. 
Rating:
3.0

Customer did not leave a comment.

Lashann S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Gentlemen were super nice & accommodating. Use this location for years. Service always is great.

Jonah N. 
Rating:
5.0

Great customer service, very friendly.

Carlos S. 
Rating:
5.0

Excellent customer service

jina W. 
Rating:
3.0

The two issues I had was entering into the facility and no parking for customers. I had to park on the back street of the Uhaul facility. Luckily there was holes cut into the gate next to the freeway which prevented me from having to walk all the way around the corner back to the Uhaul. The other issue is if your traveling north bound on Crenshaw you can't access the facility unless you do an illegal turn or go down to the next intersection. Other than that I was in and out inside of ten minutes. I would consider this location in the future if I need to.

TYRELL B. 
Rating:
3.0

The female staff member seemed eager to help. The male staff member not so much. He just acted like I was bothering him.

Nohl P. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Excellent and efficient service

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Friendly and helpful staff

Ana G. 
Rating:
5.0

Customer did not leave a comment.

donnie M. 
Rating:
5.0

Customer did not leave a comment.

Donnie M. 
Rating:
4.0

Clean the Exterior

Malsi R. 
Rating:
5.0

The whole process was quick and smooth. The associates were very nice and helpful. 10/10

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

GREAT CUSTOMER SERVICE

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Csaba G. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Ashtray still had some ashes in it and the truck smelled of cigarettes.

kevin M. 
Rating:
3.0

The young lady who helped us (I believe her name was Robyn) was very helpful. It's a cramped location getting in and out of the parking lot, but there's not a lot you can do in that crowded area.

MARK E. 
Rating:
4.0

Customer did not leave a comment.

Gildardo V. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Yonta A. 
Rating:
5.0

Customer did not leave a comment.

Damaris M. 
Rating:
5.0

Thank you for your work.

Ihar V. 
No reviews have been submitted for this location.

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