Customer Reviews for U-Haul of Crenshaw

Rating:

4.0

I was supposed to be given 25 extra miles because my location for pick up was changed. I was charged because the miles were not added.

Rating:

5.0

Associates were very courteous and knowledgeable Great to work with

Rating:

5.0

They give a a truck with a malfunctioning window. Half gone steering wheel, dirty, smelly and the back was dirty also. The attitude of the man who rented me the truck was one of “I hate to work here” and I’m going to make you pay for My misery Worst experience, twice now, it was one time they rent me one that smelled like that had kill a pork in the cargo area, They obnoxious don’t clean the trucks and the maintenance is really poor

Rating:

4.0

Good help

Rating:

4.0

Issue with receiving refund of deposit. It has been well over 10 days since I have returned the truck and I have yet to receive my deposit that I was told that will be returned to me. I am not happy about this because it had made my account go overdrawn. I have yet to receive the money back. :( not satisfied due to having to call during working hours. Which is an inconvenience.

Rating:

5.0

Your comments will be posted for public viewing. Please do not enter any personal information. If you need a response from us, please use our contact form. Submit Review Back To Top Contact Us 1-800-GO-U-HAUL® Request a Callback Need help? Request Roadside Assistance Français Español Customer Service Rentals Products & Services Company Info Partner With Us This website is owned and operated by Web Team Associates, Inc. Copyright © 2026 U-Haul International, Inc. All rights reserved. Arbitration Privacy Policy Terms of Use Copyright Takedown Policy Do Not Sell or Share My Personal Information U-Haul Locations WN1LDWK0001XR -UhaulCom.Reviews.UI-2026.07.07.21.14Z - 07.07.2026 at 21.17 MST (A) 6ed0f716-22ea-4fa3-828d-b486006dfea7 We arrived early because we were scheduled to pick up our truck at 8:00 AM using the app. Unfortunately, the key lock box wasn’t working, and we couldn’t access the truck. The first employee who arrived—about 30 minutes before opening—to prepare the store and organize the trucks took the time to listen to our problem and immediately helped us. She handled everything quickly, efficiently, and with such a positive attitude. Her customer service truly went above and beyond. Thanks to her dedication and kindness, we were able to get our truck and be on our way without unnecessary delays. She deserves to be recognized for her outstanding service. Five stars are not enough! Thank you so much for making a stressful situation so much easier.⭐⭐⭐⭐⭐

Rating:

5.0

The young lady who assisted me was thorough and efficient.The pickup and drop-off were processed with ease.I will keep this location in mind,for any future move.

Rating:

5.0

Both associates that were at u-haul were very polite and time sensitive, I would gladly rent again from that location again in the future . Mr .

Rating:

1.0

I got charged for gas after I over filled the tank. I called the location and was told I have to wait until monday

Rating:

5.0

Great service everyone was super nice and welcomed 10/10 overall

Rating:

2.0

A fraud

Rating:

5.0

N/a

Rating:

5.0

The gentleman that helped us was very friendly and professional. He met us time we drove into the lot. He even helped me look for items that had fallen behind the driver's seat. The Crenshaw Uhaul site is my preferred location. The representatives are helpful and always pleasant.

Rating:

5.0

Pleasure to do business with you

Rating:

4.0

The lot is small. Could have a little bit more clarification how to sign out of the truck rental online. Like a QR code would be fine that I could scan saying that I returned the truck.something like that.

Rating:

5.0

Staff were extremely helpful with processing the truck and a return of some spare boxes.

Rating:

5.0

The best location

Rating:

5.0

Nothing your representatives are friendly and knowledgeable and they make you feel comfortable during the transaction. I love this location. They’re great.

Rating:

5.0

I don’t know the two young men’s name but, they went beyond helping me for the rental item that I needed very excellent very outstanding young man.

Rating:

5.0

Friendliness and courteous willing to help out

Rating:

5.0

We just rented a dolly. It was fine.

Rating:

5.0

Courteous staff..

Rating:

5.0

Professional and courtesy always use this location

Rating:

5.0

Tremendous service. I had plans altered and Larry was quick to help me adapt my rental to meet my needs.

Rating:

5.0

customer service was the best! thanks again

Rating:

1.0

You need real customer service. The pickup was time-consuming, and obnoxious. It shouldn’t all go through ann app or on a phone. People work there so why are they not allowed to actually give customer service? Doing it all through a phone app is stupid. Shouldn’t your company want to stand out, rather than follow a dumb trend of impersonal “service”? If I ever have a choice, I will refuse U-Haul simply due to this reason unless I hear that customer service is a new priority.

Rating:

5.0

The UHaul app is more cumbersome to use than just calling or going in to see a customer rep. I reserved a van on line but then had to get in the app to get verified, despite having already provided the required information in line. The agent helped me navigate the app since I couldn’t fill out a form there. It just doesn’t make it either easier or faster to use the app. Keep the staff- make the app hybrid with the in site database.

Rating:

5.0

Nothing to improve, I was very pleased!

Rating:

4.0

Customer service agent was extremely helpful and polite.

Rating:

5.0

Thank you so very much for your professionalism and quality service! Easy, Quick, and Stress Free from beginning to end. This is the 2nd time I've rented from your location and you guys are THE best!

Rating:

4.0

All went well, thank you!

Rating:

2.0

I was charged a reservation fee that didn’t go to my booking

Rating:

5.0

Gracias excelente servicio

Rating:

1.0

Be honest with customers money. Uhaul Employee charged a additional day services fee on my credit card. DON'T trust this neighborhood for your Uhaul needs

Rating:

5.0

Slow computers hindered the experience but all reps handled it well.

Rating:

5.0

I don't recall the two individuals that were working, but they were by themselves and did an incredible job helping me get my u-haul and moving supplies. Superb customer experience.

Rating:

3.0

Trailer harness adapter must provided.

Rating:

5.0

Amazing location!!! The staff are so friendly. They greet you respectfully and I love the customer service. TJ and Leonard were so pleasant when I came in. Manager Kevin is so professional. The entire team is awesome. I will continue renting here. Very pleased with this UHaul location.

Rating:

5.0

Everything went fine with my rental. Tracey helped me and she was very knowledgeable moving those big trucks around and handling that equipment to be so small. Very nice personality and the truck has been returned on 5/25/2026 at 2:07pm. The place is in an ideal location being right by the 10W freeway. They have all sizes in trucks😇Very good experience 10 rating

Rating:

4.0

very organized and fast.

Rating:

5.0

THE STAFF WERE HELPFUL AND PROFESSIONAL. I WILL CONTINUE TO GO TO THIS LOCATION. THANK YOU

Rating:

5.0

Kindly

Rating:

5.0

Staff nice and polite

Rating:

5.0

A very smooth operation, Mr Cruz very knowledgeable great customer service will definitely utilize that location moving forward 👍🏾

Rating:

5.0

Maybe a map of where the storage unit is located. My number is A252 but it is on the 3rd floor so it was a little tricky to find in the beginning. I would like to add that Kian who works there was extremely helpful and came up and kindly told me about the closing hours procedure. He gave me enough time to leave and was very kind in doing so.

Rating:

5.0

I go out of my way to use this location because it is head and shoulders above the other local stores. The manager and staff are all knowledgeable and resourceful.

Rating:

5.0

The only problem was the 800 number does not give out the correct count on vehicles so I could have done this a lot earlier!!

Rating:

5.0

Friendly and excellent service at the U-Haul of Crenshaw! They are very accommodating, patient, and knowledgeable. Definitely will return in the future!

Rating:

5.0

You are best

Rating:

4.0

Keep doing what you are doing

Rating:

5.0

Need 2 employees inside one outside.

Rating:

3.0

Self rental return was a painful process! Parking is kind of difficult due to not very organized vehicles & equipments placement in the lot. The parking area is not lighted well after dark. Taking photos of returned truck through the APP was a great challenge and long tedious task. Numerous try and error to complete the photo upload process!

Rating:

3.0

Customer service guy was great. The location is too small to maneuver equipment easily. Staff was overwhelmed with volume and it took quite awhile to complete my transaction. The dude helping me was great though. Theee was just too much business for the number of employees.

Rating:

5.0

The equipment wasn’t available anywhere close to the reserved location, so I had to travel over an hour in traffic both ways! But the agent at the location provided excellent service.

Rating:

5.0

Was helped by TJ. He was excellent.

Rating:

5.0

I have one week request and that is to always make sure tank of gas for your customers so they don’t have to stop and go away get gas before they’re run

Rating:

4.0

Great customer service

Rating:

2.0

The van I borrowed had a strong unpleasant odor of cigarette smoke a mixed with bad air freshener trying to cover it up. Holes in driver seat, spilled wax in back compartment, previous renters personal effects still evident. Also, front passenger tire was low on air, low tire pressure icon was lit.

Rating:

3.0

Crenshaw is a rough area of town, but will use your service again when I have to move out in July 2027, thank you