Customer Reviews for U-Haul of Crenshaw

4,751 reviews

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

(323) 734-1125

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Battery on the truck died twice during the duration of the rental. Was not even offered a refund or credit for the fact that this wasted two hours of the day. Will never use this location again.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Mario J. 
Rating:
2.0

We booked at another location for 5:30 but they closed at 5 and don't do after hours. So we moved to this location and then arrived and the website said there was no equipment assigned. So it took 2 hours to even get the uhaul and many Ubers around town.

BRANDON L. 
Rating:
3.0

The trailer was clean just not it peak working order. 1st. I made my reservation. then was called days later to change my pick up location that was much further away with challenging traffic. 2nd When I arrived on Thurs to pick up the trailer we discover my wiring would not light up the trailer. He indicated what the problem was, then suggested I take it somewhere to have it fixed. This was surprising to me since U-Haul installed the original wiring and hitch to my van. I was perplexed by the suggestion since I was clearly not form the area no idea where get it done. So I began to inquire if they fix it and when. He quoted me a price and I scheduled to return the next morning for the wire repair an pick up the trailer 4th I returned again the next day for them to fix my wiring and pick up the trailer. They were fast at the repair and had the trailer loaded and ready to go when I returned an hour later. The staff were efficient and did there job well, definitely average, But I come for an area where people are more socially friendly 5th The location was a bit difficult to get in an out of due to the construction on the section of the road. Then add that I'm not from the area. 6th. The trailer was very old and did not have a spare. The tire blew after 792 miles of 800 mile trip with variety of weather. It happened at about Midnight after traveling all day just 8 miles from my home. the next day While unloaded my stuff it was clear that it had some sort of leak. For me to have traveled the distance we did I was very grateful the tire did not blow until I was close enough to home that I could get it home. I would have been trapped on the road for more than a few hours, as the trier was not replaceable. As it was they had to load up the trailer out of my driveway and haul it to the shop to wait to repair it. Since it does not have standard tire. That trailer should not have ever been sent out on the road. Most other customers other would not have been able to accommodate the challenges that were presented in this situation this rental.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Joyce P. 
Rating:
3.0

Desk agent was extremely nice and helpful. She saved the experience from being awful because the guy outside was rude and aggressive as soon as we pulled in. If we weren't desperate for a truck that day, I would have cancelled because of him and left immediately.

ISABELLE K. 
Rating:
4.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Caleb W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Gildardo V. 
Rating:
5.0

It's was a pleasant experience, moving is always so stressful but everyone there made my experience much more delightful!!

Jenay V. 
Rating:
5.0

Customer did not leave a comment.

Deandre J. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

Alissa N. 
Rating:
4.0

Customer did not leave a comment.

Kristine Y. 
Rating:
5.0

Customer did not leave a comment.

ricardo D. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
1.0

Me trataron muy mal

VIRGINIA C. 
Rating:
5.0

Everyone working there was incredibly professional and friendly!

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

berk E. 
Rating:
3.0

Customer did not leave a comment.

Sieva K. 
Rating:
5.0

I can't think of anything.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

ANDY C. 
Rating:
5.0

Friendly staff.

Alexis R. 
Rating:
5.0

Super friendly service! Pickup went smoothly and the truck was clean and maintained Highly recommend!!!

Keith V. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
1.0

No one was in the store when I arrived, had to wait a while before someone came in to acknowledge and assist me. Wouldn't come back if it can be avoided.

Myriam T. 
Rating:
4.0

Customer did not leave a comment.

Denice S. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE M. 
Rating:
4.0

Owner was very nice

RICARDO S. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Every thing was good. Good customer service Thank you..

Clara M. 
Rating:
1.0

One of the workers said "sayonara" to me and called me an islander because he was trying to figure out what "nationality" I was when he really meant ethnicity...I also witnessed him having a an attitude with a customer and they were not fans of each other.

James C. 
Rating:
5.0

Customer did not leave a comment.

carlos R. 
Rating:
5.0

Customer did not leave a comment.

LYNNE A. 
Rating:
4.0

Customer did not leave a comment.

Courtney J. 
Rating:
5.0

The whole crew here is always great! It's the only location I go to for U-Haul rentals!

GABRIELA S. 
Rating:
5.0

You guys are the best!! Thank you!!!

GABRIELA S. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Mayra D. 
Rating:
5.0

Best customer service rendered, this is my preffered location and I will recommend this location to my family and friends. Thanks for your prompt service, till next time.

Edgar J. 
Rating:
5.0

Customer did not leave a comment.

JoseRamon N. 
Rating:
5.0

You guys are the best!! Thank you!!

GABRIELA S. 
Rating:
5.0

Everyone in the office was very helpful. One person helped me get all the necessary paperwork taken care of while the other associate got everything ready. Truck was ready to go as soon as I stepped out of the office.

Jennifer C. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE NICE AND FRIENDLY I DEFINITELYYYYY ENJOYED MY RENTAL EXPERIENCE

angel S. 
Rating:
5.0

The manager is amazing and the facility is VERY clean and easy to navigate.

Kimberly I. 
Rating:
4.0

Customer did not leave a comment.

OBED G. 
Rating:
5.0

Great team at this location.

DeWayne H. 
Rating:
5.0

Nothing everything was PERFECT great customer service

Yvette A. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN V. 
Rating:
5.0

Customer did not leave a comment.

Shahar H. 
Rating:
5.0

Customer did not leave a comment.

Saveria T. 
Rating:
5.0

Good customer service

Fred P. 
Rating:
5.0

I can't think of a thing!

CARLETON G. 
Rating:
5.0

Good Service!

Rocha G. 
Rating:
3.0

Customer did not leave a comment.

Odyssey E. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Everything was good. Vehicle handled well no problems interior and exterior dusty but all our stuff was sealed and packaged

Albert R. 
Rating:
5.0

Nothing u r awesome

dameon B. 
Rating:
2.0

The owner/manager was extremely discourteous. He opened late. I stood outside and waited, after he barked at me to do so, when he walked past me several times, saying nothing, and I asked if they were open, AFTER opening time. Then, once he started working, he never let me know, I had to come inside and figure that out for myself and wait behind a customer who arrived after I had. The gentleman who worked for him was much more courteous.

Denice S. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Quick, efficient, friendly location ... it is my preferred location to use.

Thomas Q. 
Rating:
5.0

Customer did not leave a comment.

Isley C. 
Rating:
4.0

The truck was ready and on time and everything work great.

Rodolfo G. 
Rating:
4.0

Customer did not leave a comment.

Leigh C. 
Rating:
5.0

Very polite and professional staff

Francisco L. 
Rating:
4.0

Cramped location; not sure much to be done on the ease of access or exit but housekeeping could be improvce.

William W. 
Rating:
5.0

Customer did not leave a comment.

Nereo M. 
Rating:
2.0

Despite the initial cargo van needed to be returned within 30 minutes of rentwl (right blinker and tail light was not working), I will rent from this lication again becausr of location covenience.

Demetra D. 
Rating:
5.0

Customer did not leave a comment.

Gloria H. 
Rating:
5.0

Kiana and Robin and Ryan are great to deal with, very satisfied with their kindness

Rickey R. 
Rating:
5.0

Nice employees

REGINAL D. 
Rating:
1.0

The two cholos working the parking lot need to bring it down a peg. Acting like if I was trespassing in their house or something. They were rude and confrontational with everyone. They also threw passive aggressive comments to try to make people feel dumb for asking a question. The people behind the desk were cool.

Jose F. 
Rating:
5.0

The staff and service is amazing! I love renting there.

Louis C. 
Rating:
5.0

Quick and easy. Affordable.

Christopher B. 
Rating:
1.0

You charged for me two rental periods even though I returned the equipment the same day!

John M. 
Rating:
1.0

The truck is very good the only thing is the people working when I return truck The guy say the gas is not level I have I have a picture and I taught him Do you wanna listen and tell me he's gonna charger 38 dollar And I went to the gas station and I put a more gas

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

Gloria H. 
Rating:
5.0

Everything went well, smooth no problems Job well done Thanks

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Licy C. 
Rating:
5.0

Customer did not leave a comment.

Bonita M. 
Rating:
4.0

Have at least a half full tank of gas in vehicle

Jeryl B. 
Rating:
5.0

Customer did not leave a comment.

Chivetta J. 
Rating:
3.0

I wouldn't recommend U-Haul in general to a friend! I booked a 15foot moving truck TWO WEEKS before my move... and 2 days before UHaul called and said its not available. She also said there were no 10 footers either. I called the next day and spoke with someone else and they said they DID have a 10footer. Then, when I went to pick up the truck, they still charged me for a 15 footer and not the 10. Unbelievable.

berit B. 
Rating:
5.0

In and OUt

Priscilla B. 
Rating:
3.0

I was charged extra for gas and still haven't been responded to - please advise

Marianne C. 
Rating:
5.0

Customer did not leave a comment.

walter L. 
Rating:
2.0

Under staffed, indifferent attitude from owner and staff, truck was delivered with only a quarter tank of gas.

Daniel F. 
Rating:
5.0

Recommendation to customers

Rcardo S. 
Rating:
5.0

This location was amazing! Richard was so kind, made the process so simple and easy. Will definitely be back for future moving needs.

HANKYUL L. 
Rating:
1.0

Customer service was terrible. People were worse than the people that work at the dmv.

Tommy M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Thank you, Ryan!

Bruce T. 
Rating:
5.0

Helpful and good staff

Bernard K. 
Rating:
5.0

Customer did not leave a comment.

Bernardo P. 
No reviews have been submitted for this location.

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