Customer Reviews for U-Haul of Crenshaw

4,617 reviews

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

(323) 734-1125

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
4.0

Customer did not leave a comment.

Duk H. 
Rating:
5.0

Customer did not leave a comment.

Mauro H. 
Rating:
5.0

Customer did not leave a comment.

Hamaad A. 
Rating:
5.0

Customer did not leave a comment.

Alvaro P. 
Rating:
5.0

Customer did not leave a comment.

Ijeoma N. 
Rating:
5.0

Tips on parking nearby

Stephen M. 
Rating:
5.0

All was perfect..

Michael W. 
Rating:
5.0

Beautiful Everything was great, Thank You very much

Marion P. 
Rating:
4.0

I used the night drop off and it went smoothly.

WENDY S. 
Rating:
3.0

Na

DAVID L. 
Rating:
4.0

I know that its haard but the homeless community behind the store is intimidating.

Carla C. 
Rating:
4.0

Customer did not leave a comment.

Emiliano B. 
Rating:
3.0

Customer did not leave a comment.

Bivas B. 
Rating:
5.0

Customer did not leave a comment.

Leonard R. 
Rating:
5.0

Have more than 2 employees. The lady had to leave her post to put propane in a tank. The guy was helping with a trailer. You need at least 3.

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
4.0

Equipment wasn't very clean.... a notice about an urgent issue appeared on display within the 1st 10 minutes after pick-up......

James M. 
Rating:
5.0

Customer did not leave a comment.

GILDARDO V. 
Rating:
4.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

Natanael S. 
Rating:
3.0

Make place cleaner

HYUN K. 
Rating:
3.0

Dirty and stinky truck. Check in was OK. Check out after hours app did not work.

Julia H. 
Rating:
5.0

Customer service was o

louise S. 
Rating:
5.0

A+ customer service!

S W. 
Rating:
5.0

Available parking for customers throughout the day instead of 15 minutes.

Chanelle G. 
Rating:
5.0

Customer did not leave a comment.

Tamica B. 
Rating:
5.0

Customer did not leave a comment.

albert R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Very friendly staff :)

WENDY A. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Fast

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Roy Mendez is rude. likes to express verbally to customers they can't drive, and doesn't manage the location when by himself very well. Has an issue with troubleshooting issues that arise in the store, very poor work ethics.

Tuesday D. 
Rating:
4.0

Customer did not leave a comment.

Carrell H. 
Rating:
5.0

Customer did not leave a comment.

Gildardo V. 
Rating:
4.0

The app doesn't work. Cannot pick up and return with app.

Yuanzhe L. 
Rating:
5.0

😍😍😍😍🥰🥰👍👍👍👍

Ahmid B. 
Rating:
5.0

Customer did not leave a comment.

Crystal D. 
Rating:
4.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

App made it easy to drop off.

Hamaad A. 
Rating:
4.0

Customer did not leave a comment.

Edmond H. 
Rating:
1.0

I was supposed to pickup at 9pm on Saturday for a 24 hour rental, the app did not work and I spent over an hour on the phone. I was unable to retrieve it that night, I showed up the next morning and the man at the counter was condescending and rude. He had the nerve to tell me I was late to pick up before I even had the chance to explain what happened. I finished the transaction on the app.

Edgar G. 
Rating:
5.0

The customer service offered by a well educated and polite lady, it's the best way to keep new and regular patrons. 100% customer service.

Jaime E. 
Rating:
5.0

Customer did not leave a comment.

Ragaie B. 
Rating:
2.0

Roy was extremely professional and helpful with my drop-off.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Taylor T. 
Rating:
5.0

Customer did not leave a comment.

Cecilia F. 
Rating:
5.0

Customer did not leave a comment.

Mykhailo B. 
Rating:
5.0

Customer did not leave a comment.

Anhjia L. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Staff friendly, quick and professional.

LETITIA D. 
Rating:
5.0

Nothing to improve! Same day rental, easily switched reserved van to a pick-up upon arrival. Fast return and check-out. New vehicle. No pressure to add-on stuff. Will come back to this location the next time I need to move.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Camille T. 
Rating:
5.0

Excellent service and great people and saves our trip because we couldn't cook online and just happened to drive upon this place so we were able to make our trip to deliver furniture

Samuel H. 
Rating:
2.0

Better customer service at the location.

Lauretta B. 
Rating:
5.0

I've been to several uhaul locations in Los Angeles and this was the best by far. Courteous and efficient check in and return, by two different staff nonetheless.

Scott B. 
Rating:
5.0

Best I've encountered, no doubt, and will be returning.

Dmitri S. 
Rating:
1.0

I was told when l rented a truck from Los Angeles to Las Vegas that price would only be $459.50 when l return the truck back in LA. I retired the truck back to LA l was charged a extra $313.00 this was not what l was told when l got the truck the casher told me it would only be the $459.50 l am not please with my service at all

Trinez L. 
Rating:
5.0

Customer did not leave a comment.

Panfilo L. 
Rating:
5.0

The speedometer window was cracked and this should be noted when someone rents the vehicle. Otherwise, the experience was seemless and very easy for check-in and check-out.

Reynold B. 
Rating:
3.0

Well first of all when I order online it gave me one price,when I went to pick it up ,I had to pay 5 times what I saw when I ordered . N0 explanation whatsoever. I paid anyway because I need the Rental.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Michele G. 
Rating:
5.0

Customer did not leave a comment.

Laurence M. 
Rating:
5.0

Customer did not leave a comment.

Joaquin M. 
Rating:
5.0

Customer did not leave a comment.

Ozmel G. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Elias A. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

OSCAR S. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Gildardo V. 
Rating:
5.0

Just wanted to say that Ryan & Atrinity went above & beyond in their customer service and was truly appreciated and wish I came across other businesses' employees' with their helpfulness & attitude and professionalism. Thank you

Curtis H. 
Rating:
5.0

The truck is old and need to get replaced

Laetitia T. 
Rating:
5.0

Tony is the best

Naser L. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

The sides could have used a wash. The interior was very clean. Service excellent. No place to park your vehicle at this location, you can only park for 15 minutes. Did give us good advice of where to find a street to park.

Louis K. 
Rating:
2.0

Trailer was dirty on outside. Attendant was rude

Jolene S. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Need efficient more active

Nelson P. 
Rating:
4.0

Need ramps on the 19.99 trunks as large appliances must be over without the need for a large truck also no refrigerator dolly was available. Other than that I was satisfied

Michelle B. 
Rating:
4.0

We had to modify our reservation. The online confirmation did not update in a timely manner.

clairfoster B. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

The Crenshaw/Adams location rates “Excellent” It was a pleasant to do business with the friendly & professional staff “clean store “

Belinda H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin M. 
Rating:
5.0

None

ANDREW A. 
Rating:
5.0

Great service! Easy check in and check out. Super friendly staff. Thanks!

Kurt H. 
Rating:
2.0

Gas tank info was wrong. Paperwork said gas tank higher than what was in the tank. Lock was problematic. Was on hold for 1/2 hour. Waited for 30 mins to get phone call. System shut down, manager never received text and I was not contacted/called. Drove back to location. Wasted 2 hours in total on the phone because I was always transferred to main call center.. Never received final bill. Expecting now to be overcharhed.. Self return was a nightmare with the app. Busiesy day of the month; w employees, no manager there. Awful experience...

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Nyamdavaa T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

The original fuel amount quoted when truck was received was off, but this issue was resolved by the manager. The staff was very friendly!

Takanori O. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Well I was trying to contact the location listed by phone number. However, I kept getting ppl that was not at the location I was calling and all though they was doing there job from a satellite location they could not really satisfy my need at the moment. I went in and they guy working was able to help me better than the ppl on the phone..

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Arnie F. 
Rating:
5.0

Customer did not leave a comment.

clyde W. 
Rating:
5.0

Customer did not leave a comment.

Vendor M. 
Rating:
1.0

Roy, who managed the facility, was not nice and not thoughtful. He only focused on what would look good on his own record. It was as if he had zero interest in leaving me with a good feeling about U-Haul. And, ya know what?, I'll never use U-Haul again. Nor will Michael, the young former Marine who was helping me. We mocked the situation all that day.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Vernon B. 
No reviews have been submitted for this location.

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