Customer Reviews for U-Haul of Des Plaines

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Des Plaines

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Robert A.
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very clean operations, especially now!

Adeeb M.
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Customer did not leave a comment.

Jada S.
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The trailer looked beat up and had twine and a tie down from last customer in it. Also tire pressure was low - but the next store filled it.

Robert H.
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The lock on lock box stuck and was hard to open. The truck had an error light on for tire.

Christina K.
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Customer did not leave a comment.

Maricano A.
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Customer did not leave a comment.

Patricia P.
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I understand that during all this COVID19 protocol things are getting difficult for everyone but Uhaul in Des Plaines needs to do a better job of caring for the customer. The customer is made to feel as if they are a burden. I watched multiple customers get scolded by staff on both pick up date and return date. I understand the need for social distancing but then use sticky orange arrows on the floor or nice signs to politely DIRECT your customers. If you need more customer friendly staff there are many professional restaurant servers out of work right now who are very experienced in the type of friendly service that matters and would probably be glad for work . The "check out" spot for customers is a tablet sitting on a uhaul box with no clearly written or posted signs for customers to know where they are supposed to be standing until they are yelled at condescendingly. I was told at pick up by the sales rep to return the truck on "Monday" by 12 noon, after I explicitly asked "when do I return the truck". So I unmistakenly remember the answer. Although, I did not check the paperwork to confirm. I just trusted what I was told. I arrived at Uhaul at 4:45pm on Sunday (they close at 5pm). We rushed to finish the moving project and felt we were good. The bearded gentleman who checked us back in was very nice. The rate was more than I had expected, he said you were supposed to have it back Sunday by 12 noon. So, I went inside the store to inquire about the discrepancy. There was a couple who entered just ahead of me. Lisa the staff member in charge looked at all of us and said with an angry and sharp tone "You people really needed to get here earlier"! When the nice quiet young Hispanic couple approached the counter, again, Lisa yelled at them to get away from the counter and get behind the box. Then she told them to step aside and she asked me what I wanted. I told her I was questioning the charges because I was told to have the truck back on Monday. Her tone was sharp, angry and condescending. She said that the paperwork says Sunday so that's it, nothing she can do. At this point, I felt like Uhaul was taking advantage of people who are in a situation that they may not have wanted to be in during this time, needing a UhauI truck, and they are not being forthcoming about return dates. At this point I was angry and wanted to speak to a manager in person or on the phone. Lisa said she was in charge and nothing could be done because I had signed this paperwork. She gave me a card for the manager and said manager would be in on Monday. I normally would have just walked away but I felt that she was being literally abusive to us customers. So, I sharply offered her my opinion of her service and then left.

Adeeb M.
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Customer did not leave a comment.

Scott S.
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The roof of our truck leaked and all our belongings got soaked. When asked how/if we could be compensated for all the extra trouble we were presented a brochure for the insurance agency, when we asked again, we were ignored. An “I’m sorry, there is nothing I can assist with here” would’ve been great, but being ignored was rude, and unprofessional.

Daniel S.
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Customer did not leave a comment.

Justin K.
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Ilene was great!

Jerome A.
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Customer did not leave a comment.

Zoe H.
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Customer did not leave a comment.

Jon N.
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Customer did not leave a comment.

Alejandro G.
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Customer did not leave a comment.

Robert Q.
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Customer did not leave a comment.

Piyushkumar P.
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Customer did not leave a comment.

Michael S.
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It’s all good

Selmanyusuf A.
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Need to help costumor to get to airport rental car location after the drop off. In my case after the drop off I found myself in the middle Of Chicago, wandering aimlessly in the middle of virus pendemic. I had no idea how to get to some rental car location in O'Hare airport to drive back. You need to courtesy service please!

Russell G.
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Customer did not leave a comment.

Paulette S.
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Customer did not leave a comment.

Dennis C.
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Customer did not leave a comment.

michael S.
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Customer did not leave a comment.

Thomas S.
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The only reason I will ever be renting from uhual again was because if the experience I had with Donte. He really was the only pleasurable experience I had there. The women that checked me in was more concerned with my height and how I can grab things off the top shelf than the fact I ordered a 20ft truck online. And this location does not stock 20ft trucks. As a result I was forced to take two trips. She did nothing to comp an error that UHual made. Or apologize for it. If your locations do not have the correct sizes available do not allow them to rent them online. It screwed up my entire move. The only reason this experience was salvaged was Donte. He was the only nice thing about this experience.

Ysabelle Frances V.
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Customer did not leave a comment.

HECTOR R.
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Excellent customer service

Eric L.
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Customer did not leave a comment.

William R.
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Great service. Every aspect of my rental was perfect. I must mention that the stuff was A+. This was not my first rental with them and it will not be my last.

Maria H.
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Not charge for extra days,

Kimberly W.
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Customer did not leave a comment.

Mark M.
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We had problems going through the truck share online system for picking up the truck before opening hours. In addition the "live" chat didn't respond at times for 10 minutes. We were also trying to get help by calling the 800 number and were on hold 15 minutes between any answer and then transferred for another 15 minute hold time at least 3 times. This whole process to pick up early didn't work well and it took about 1 1/2 hours before we actually left the U Haul lot. We won't use this again. When we picked up the 10-foot moving truck, we expected their would be an easy ramp. When we ordered truck online and picked this size, it would have been nice to get a prompt or reminder about the lack of a ramp. Lastly the tire monitor system light was on, so we checked the tires and light stayed on, we shouldn't have had to do this. . .truck should have been ready and in working order. Very disappointed with this whole experience. Mark Moore

Mhd C.
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It’s excellent service

James M.
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Slow return for receipt

Richard J.
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check-in was very easy and quick. The staff was friendly with a professional handling of check-in.

Patrick Narius N.
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Customer did not leave a comment.

Eric S.
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Always been happy with this U-Haul. They have been friendly and healpful.

Nidia E.
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Customer did not leave a comment.

Bayramgeldi A.
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Customer did not leave a comment.

Gennadiy M.
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Customer did not leave a comment.

Alejandro A.
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Good service

Andrew M.
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Customer did not leave a comment.

Daniel F.
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Customer did not leave a comment.

JANUSZ K.
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Customer did not leave a comment.

Dariusz S.
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Customer did not leave a comment.

Anselmo G.
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Customer did not leave a comment.

Felipe G.
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Customer did not leave a comment.

Christopher John Q.
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Customer did not leave a comment.

Mariusz L.
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Great service, highly recommended !

Thaer A.
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Vanessa and two other gentleman that worked this morning.... they reminded me that humanity isn’t all lost.. there are still some great people in this world ... these 3 folks... they beyond did a good job at “work” they did an amazing job for the human condition, at a time when it’s suffering everywhere. I hope that they are shown great appreciation by your company because the company itself has a lot of controversy as I have been reading, your employees... are the only reason I do business with uhaul

Joseph S.
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Customer did not leave a comment.

George J.
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non availability of parking lot at any time for customers .

Joseph M.
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Everyone was super nice and very helpful

Alexander G.
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Customer did not leave a comment.

Anthony L.
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Customer did not leave a comment.

Philip R.
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This location is always helpful they went out of their way to help us, thank you to Ilene and her team, keep up the Great Job!

Maria C.
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Customer did not leave a comment.

Lisa S.
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Customer did not leave a comment.

Sen V.
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All good!

Rakesh K.
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Customer did not leave a comment.

Robert Q.
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Customer did not leave a comment.

Kerry C.
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Customer did not leave a comment.

Piotr D.
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Customer did not leave a comment.

Matthew B.
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Great customer service at this location, the rental trailers are very convenient, and a good value. Thanks Uhaul!

Elaine L.
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Every one here is so nice and helpful. They worked with me so much as my moving date kept getting changed. They cancelled and rescheduled many times and were very accommodating.

Jennifer S.
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Customer did not leave a comment.

Yanko B.
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Customer did not leave a comment.

john V.
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This was so easy

Michael W.
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Customer did not leave a comment.

HORACIO C.
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Customer did not leave a comment.

Ronald M.
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The van I rented was dirty and the interior smelled of cigarette smoke. The side door did not open when I tried to open it. When I returned the van and told the employee the issues, he said I will mark that down. Very disappointed

Michael T.
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I called customer service and asked if i could bring the truck back an hour past my return time of 10:15 without having to pay for a days rental fee. This location had about 15 vans available so i dont think inventory was a problem. I was surprised that i was turned down for a one hour extension..

Jack A.
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Customer did not leave a comment.

Andrzej K.
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Customer did not leave a comment.

Steven Y.
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This location used to be terrible. Now it is great. Nice staff, great store.

Michael B.
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Customer did not leave a comment.

Jeanne K.
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Customer did not leave a comment.

Harry K.
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Customer did not leave a comment.

Renan M.
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Customer did not leave a comment.

Israel S.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Elaine L.
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Everything was excellent!! The staff were all very pleasant and helpful. I had to change the date a couple of time due to closing date . They accommodated me very well. Will definitely rent again from here

Jeremiah P.
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Staff was very friendly. Windshield and mirrors were not clean. Before returning the truck, I put 5 gallons of gas in the tank. The gauge read 7/8 full which fulfilled my contract obligation.. My final bill indicated that they added 2 more gallons. Frivolous.

Kazuo K.
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Customer did not leave a comment.

Joseph K.
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Excellent customer service provided by Ilene Mertes!

Harry K.
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Excellent courteous and professional service.

Fredrick R.
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Well i was quoted 99 cents a mile and i was charged $1.09 a mile so i guess I'm saying better communication

Andrea K.
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Customer did not leave a comment.

Sigita A.
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Customer did not leave a comment.

Todd F.
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Customer did not leave a comment.

Tamara W.
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Good service lots of available vehicles for rental

jenniffer R.
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Customer did not leave a comment.

Andrew B.
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Vanessa was by far the best customer service rep I have ever talked to. I initially dealt with the rolling meadows location who double booked my trailer then I called the Des Plaines location and Vanessa was unbelievably helpful and made me feel very comfortable that I had a guaranteed reserved trailer. She is just an amazing human overall.

Dale S.
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I have absolutely no complaints whatsoever. As a matter of fact, I had a trailer reserved and at the last minute I was informed that I was going to have to go to Chicago to pick up my trailer, which was totally not going to work. I was supposed to pick up my trailer in Arlington Heights, but the guys there went out of their way to find a trailer for me at the Des plaines location! Then the folks there were very nice and accommodating to the time table I needed. And every one there was extremely nice and very helpful. I would strongly recommend them! For a minute I thought I was in Utah not illinois, (Sorry illinois, too many unpleasant experiences with poor customer service, and I grew up there so…), all of the people there were really friendly and polite! Unfortunately sometime in the future I will have to rent another truck or trailer to move mom and I will seek them out again gladly!

Debbie S.
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Very smooth experience.

Mark A.
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Customer did not leave a comment.

Thomas L.
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Both service desk and yard employees had excellent customer service

Kevin K.
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Customer did not leave a comment.

Sudeep L.
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The agent who checked me in said that I can have unlimited mileage for one rental. He gave me false information.please don't do this.

matthew R.
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Customer did not leave a comment.

Angelo K.
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The saleswoman I interacted with was friendly and helpful. The service was also quick.

Karen N. | Overall Experience |
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I didn’t see the facility Bc they delivered the box to my home.

Alfredo L. | Overall Experience |
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The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!

Brandon K. | Overall Experience |
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A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.

Tessa B. | Overall Experience |
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Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.

Cathy P. | Overall Experience |
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Everything was great

Cathy P. | Overall Experience |
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Everything was great

Cathy P. | Overall Experience |
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Everything was great.

No reviews have been submitted for this location.

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