Customer Reviews for U-Haul of Des Plaines

2,940 reviews

1560 Mt Prospect Rd   Des Plaines, IL 60018
(@ Oakton St)

(847) 298-1170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(847) 298-1170

1560 Mt Prospect Rd
Des Plaines, IL 60018
(@ Oakton St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THEODOR W. 
Rating:
5.0

Very good service thank you

Yolanda G. 
Rating:
5.0

Better price per milage. If not knowing the milage, please dont over charge if they are unsure how far they are going.

MICHELLE M. 
Rating:
5.0

This location has been awesome to get rentals. They are easy to reserve, pick up and return.

STACY K. 
Rating:
4.0

Equipment and mats were at another location. Clerk was helpful in locating these items, but it was inconvient.

TERRENCE O. 
Rating:
5.0

Nothing-Great experience as usual-Highly recommended.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

You should have setting to tip employees.

Alfredo D. 
Rating:
5.0

Vehicles are in good condition but seems like old models. It would be great if those are upgraded.. remaining every thing is a great experience for me today

VIKAS N. 
Rating:
5.0

Customer did not leave a comment.

ASHRAF A. 
Rating:
5.0

Your 24/7 app has many flaws and is frustrating to use. It regularly timed out. The only way I could get it to work was calling your 24/7 help line. Even she had to manually keep the app open so I could complete it. I had to get the truck by 6am. But because of your app I could not get it until 6:30, which made me late for a pick up for our food pantry turkey pickup. Summary the people at this location are Great. The person who helped me get through your app is good. Your app is lousy and made it difficult to get the turkeys because I was late..

Douglas M. 
Rating:
1.0

The cargo van I rented had stains on the front seats along with an alignment issue. Was dangerous to drive and was very displeased. On top of that to park it over night I was required to take it down the street at their storage facility parking and leave it there. I had to walk back to the uhaul rental facility in the freezing cold. I have used uhaul many times and never have I had this kind of experience.

DARDAN K. 
Rating:
1.0

Customer service was definitely below average. Upon returning my equipment I was told by Zayim that the charge for fuel was $10 a gallon. The contract clearly says $5.00. I wasn't greeted either when I went to rent or returned. Too busy looking at their phones. Better training and an adult should be present during working hours for a better customer experience. I was also overcharged which I'll have to spend time dealing with the Manager tomorrow. I've rented from this location about 12 years ago and the experience was much, much more positive and definitely more professional. Will definitely try Home Depot or another vendor in the future.

PATRICIA H. 
Rating:
5.0

I was treated really good I recommend it to a friend.

JON C. 
Rating:
5.0

Been using then for years great service

ELODIA D. 
Rating:
1.0

There was No manager to get help . I was Over Charged by employee . No explanation by employee just Money charges & Flip. Flap details No Ilene manager . Just Kamel the employee doing overcharges that resulted in Scamm Overcharging me as customer I will Never refer any body to this Uhaul dealership & I'll. Attorney General can be Notified about Overcharging $$

YACOUB I. 
Rating:
5.0

I rent trailers from here twice a year to move my golf cart from my home to the seasonal campground and back. I have never had a problem with the trailer and the employees are always polite and courteous.

RUSSELL G. 
Rating:
5.0

The easiest, safest way to ship things. You guys were so helpful and the setup of the service was extremely simple. You took care of everything and everyone was knowledgeable and friendly.

Cynthia A. 
Rating:
5.0

Customer did not leave a comment.

riccardo M. 
Rating:
4.0

No improvement needed , keep up the great work repeat customer , thanks , Pete

PETER P. 
Rating:
4.0

The staff was helpful when I went to return a trailer

HERME P. 
Rating:
5.0

Customer did not leave a comment.

Sue E. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Nothing, perfect. Very professional and easy.

STEPHEN K. 
Rating:
3.0

The truck was very old piece of garbage. Driving over 40 mph it was very hard to keep going straight. Truck was flying from side to side. They also cheat on fuel tank capasity. At time of pick up fuel was at 1/4 but i have to spend $35 to get to almost 3/8 of the fuel tank.... Very not happy...

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD G. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA G. 
Rating:
4.0

Customer did not leave a comment.

Jordan G. 
Rating:
4.0

Customer did not leave a comment.

SLAWOMIR J. 
Rating:
5.0

Excellent service

Laxminarayana K. 
Rating:
5.0

Thanks for help

Sean L. 
Rating:
5.0

Great service! The staff is nice and well knowledgeable at Uhaul, corner Oakton St & Mt Prospect Rd. . The truck we rented was clean and easy to pick up and returned on schedule. I reserved the truck online. It is better to rent Uhaul and hire your own helper.

Ariel H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
1.0

The truck wasn't safe to drive, it had broken muffler and and it was shaking when driving 50 on a highway, and yet I've been charged for extra fuel that I've supposingly didn't put but the truth is that I've left it with the exact fuel level that I picked it up with, but I guess that's how you make money, ripping off the customers with some ridiculous excuses, so thx for ripping me off, the truth is that I should get my money reimbursed because this truck shouldn't be allowed to drive on the streets, and the ridiculous fuel charge at the end...

MATTHEW S. 
Rating:
4.0

Need some more counter help. Had reservation but had to wait for person unsure of what they wanted to rent. Still,U haul is well run business.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
1.0

First of all, I will be disputing the charges... when I arrived back with the truck I asked them to come outside to check it out while I was there, they said they were to busy with phone calls, that's funny because when you call they don't answer, you get sent to call station, I'm passed because this is the 2nd time they are trying to charge me for a cleaning when I took 10 minutes right before I dropped off to clean it myself and they charged extra for gas when I put more in then the way I got it, I drove 70 miles and put in $40 of gas.

JOSEPH L. 
Rating:
3.0

Ordered 12 furniture pads and a 2 wheel cart. Did not receive either. Called corporate and informed them to remove charge. Dropped off truck and still charged for missing blankets

David S. 
Rating:
5.0

It is the tale of two cities: My experience with DesPlaines and Vanessa was out of this world positive- she should be running your organization. The level of avalabilty and customer service she provided was beyond compare. Simple amazing- she helped me navigate the website, answered endless number of questions, check the status for me when the website wasnt working. In Somerville, Tom gave my belongings to someone else, was a complete jerk ( would use stronger words if I could) to the movers I hired, to myself and everyone he interacted with. He wouldnt release the second UBox and his explanation was " they had the paperwork and ID"- clearly wasnt the correct answer as the individuals who my belongings were released to was gracious enough to return them since they ordered empty pods. Vanessa was awesome and Tom was the opposite. Moving is stressful- you need many more Vanessas.

JoAnn Y. 
Rating:
5.0

Great customer service.

JESUS S. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
3.0

Over the phone, I was offered a 15% discount. When I picked up the truck, no one knew about it. Had to call in to get discount. Don't offer a discount if you are not going to honor it upfront.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Great experience. Will recommend to others.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

BLAKEJAY L. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Outstanding service. I changed my mind twice on the reservation, once over the phone and once at the desk at the time of my appointment. Your agents handled my requests extremely well and quickly. The Young lady was standing at the counter waiting as I was signing the contract and went out in the rain to hook me up. The whole experience was excellent.

ROBERT R. 
Rating:
5.0

Facility was excellent - helpful staff, prompt and effective service. Not relevant to facility but to truck: I still don't know why no 20 ft trucks were available with a 50 m radius, given more than 2 weeks advance reservation.

STEVEN JAMES T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

Customer did not leave a comment.

MARIO G. 
Rating:
1.0

Need to sensitize and clean the vehicle before delivering.

ALI K. 
Rating:
4.0

Equipment was clean except for windows. Difficulty with driving into bright sun!

JOHN B. 
Rating:
1.0

I HATED the "get the vehicle" process - my LICENSE actually had to be put on an employees phone. HATED IT! It was ridiculous the process that I had to do on my phone as I stood at the counter. I drove 7 miles and was charged $10 for gas...or so I think...because with your "techy" process, I didn't even get a receipt - but an extra $10 of charges showed up on my credit card. Honestly, the van got the job done - but I would do ANYTHING to avoid using Uhaul again and tell people that. Equipment was clean - but the low tire pressure light came on within a mile. In fact, I was getting ready to shred the paperwork today and stopped to find a way to give feedback.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

ABDULLAH O. 
Rating:
4.0

The uBox reached destination 8 days before target date, but there was no communication, I would have picked up my goods earlier. Also there is 24 hours notice to be given to access the uBox, when the date to access the uBox was already set in the system, why it was not kept ready to access on the scheduled date? I was told to give 24 hours notice and come next day. This is not acceptable, this was not told while booking, also if uBox was delivered to destination 8 days ago, why no one contacted me or sent email / text? Calling help desk is so so so frustrating I can't write all what happened. Give me a call if you really want to understand and improve your services.

Ghanshyam P. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

The CSR for efficient and very helpful. Great experience.

Stephanie M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
3.0

The association with movinghelp.com is AWFUL! Every time I use them it is always something. Disrespectful movers, late, rude, etc. and no customer support.

Daniel W. 
Rating:
5.0

I have rented from the DesPlaines location several times. Michael was energetic and friendly during the hand-off.

Gene B. 
Rating:
5.0

Excellent services & very friendly employees .

YACOUB I. 
Rating:
3.0

Make it more clear that for a mobile pickup you must be on time. I was running late and because it was a mobile pickup I was under the impression that I would pick up my keys from a lock box. By the time I arrived the store was closed. I was on hold with customer service for 45 mins trying to reach someone. I finally got through to someone with the online chat. They assigned me a different truck that had keys in a lock box but then I did not receive the items that I had rented or get a refund for those items.

Kira B. 
Rating:
5.0

App did not work for returns, tried on 2 different phones and could not get it to accept the picture of odometer

DANIEL G. 
Rating:
3.0

I had a SERIOUS issue with the movers we hired through you. We tried to contact movinghelp through their site during the move and they were non-responsive and your customer service said there was nothing they could do. There REALLY needs to be someone to contact while such issues are taking place. We were threatened and physically intimidated by the movers and had no one to help us.

Daniel W. 
Rating:
4.0

The truck was not cleaned there was water stains and not falling Covid19 protocols like clean and sanitizing

LIJO G. 
Rating:
5.0

Customer did not leave a comment.

SHAKETHA J. 
Rating:
5.0

None

FRANK C. 
Rating:
5.0

Always the best service from U-Haul. Ilene went above and beyond to help me get my box shipped safely and efficiently. I will definitely continue to use U-Haul for all my moving an storage needs.

Oneg P. 
Rating:
5.0

Customer did not leave a comment.

ALAN T. 
Rating:
5.0

the associate who help me was very nice and patient

LIZAJANE M. 
Rating:
5.0

Very easy rental pickup and return.

Christopher J. 
Rating:
4.0

My rental contract went smooth and the nice lady received the vehicle at drop off station , I will rent again here for sure . customer, Pete

PETER P. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

Customer did not leave a comment.

Vladimir T. 
Rating:
5.0

Customer did not leave a comment.

Allison M. 
Rating:
1.0

Cargo van driving performance was so bad. It was feel scary while driving.

AKSHAY P. 
Rating:
4.0

Thank you for a great experience and service! Not sure how you plan and prevent for pests during transit, but something to consider if not already doing. Bless you, thanks!!

Eniola O. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Nothing but thank you.

Christopher P. 
Rating:
4.0

Could not do the late check-in. System was down.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

I did. It receive the dolly I paid for

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN M. 
Rating:
5.0

The service and the people were great, my rating is for them… My issue is with the fact that my initial pick up was scheduled for Bellwood. Well, Bellwood had u-boxes but no trailers, so they sent us to Westchester (?) which couldn't help and eventually we were sent to des plaines. My first move help guy walked away because of this my other one fortunately, for me, was patient enough to see the job through. The actual people are great, the website and traffic scheduling is not…

Marc G. 
Rating:
1.0

This entire moving experience was horrible. The moving help was 4 hours late. They claimed that this was uhaul's fault. Each time they went to exchange cubes it took more than an hour. These movers has quite obviously never packed uhaul boxes and had no idea what they were doing. They NEVER should have been recommended. The result was packing was not complete until 9;00pm. The day after the packing was complete I requested the cubes be shipped to Portland rather then The Dalles, a difference of 80 miles. You were unable to make that switch. But told me to call in a week. I called to make the switch which could still not be made. But you offered to send them from The Dalles to Beaverton for and extra $2000. I was able to contact the moving help and ask them to unload the pods at uhaul onto a truck and bring the things to me. They were able to do this for a lower price. However, they couldn't accomplish this all in one day. So they packed the truck on Tuesday and were to deliver them to me Wednesday. Somehow. Uhaul managed to cancel my moving help so my code would not be valid for paying the moving help. My mover and I spent more than an hour on the phone trying to sort this out with moving help. I will never use uhaul again and will never recommend uhaul.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

JACEK B. 
Rating:
3.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

JUNG C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Professional

NICHOLAS F. 
Rating:
4.0

Earlier opening hours

LAURIE L. 
Rating:
1.0

This was the worst experience I've had with uhaul. I came in looking for for a uhaul truck and the front desk assistant named Kamil was no help. Told me there was no truck available and told me to go on to the next location. He never told me to check online, he just told me to leave to the next location. When i checked online there was available trucks at his location. I came back to him with a reservation and I still received the worst customer service. I will no longer be using uhaul due to this rude employee

SAMUEL O. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN P. 
No reviews have been submitted for this location.

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