Customer Reviews for U-Haul of Des Plaines

2679 reviews

1560 Mt Prospect Rd   Des Plaines, IL 60018
(@ Oakton St)

(847) 298-1170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 298-1170

1560 Mt Prospect Rd
Des Plaines, IL 60018
(@ Oakton St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

They were not professional solving cuatomer issues and concerns. Even rude a little

Azizbek U. 
Rating:
5.0

Allow for pre registration on the app. Taking picture of ID etc. It took like a half hour. Should be much and more streamlined. Although the live chat was super helpful!!!

TROY G. 
Rating:
5.0

Customer did not leave a comment.

Mehmet G. 
Rating:
3.0

we have returned full tank and were charged for 2 gallons of gas

Michal S. 
Rating:
5.0

They did have to change the location the day before, but called me and worked it out.

Philip R. 
Rating:
5.0

No comment all good

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Best service

MOHAMMED N. 
Rating:
5.0

Yes

SLAWOMIR L. 
Rating:
5.0

Larger cab space for a pet.

JORI P. 
Rating:
5.0

Customer did not leave a comment.

Alyssa A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Location and staff there are great. They did everything they could to help me out, were quick and precise even while really busy. I unfortunately had to book this as a personal reservation even thought I am a corporate client. Called the corporate office and am still waiting on a call back. It has been 4 regular days (2 business days) now and haven't heard anything. So if anything, the corporate side of things could use some help.

JOHN S. 
Rating:
1.0

I had 2 pods, but received ZERO furniture pads instead of 40 - 50 total which should have been there. That's just totally unacceptable. Had to use some pillows and sheets and towels which did not work well, resulting in many significant wood furniture scratches and one broken glass panel on a grandfather clock. Additionally I had ordered a TV box and a garment box, which did not show up. I was refunded for the missing tv box, but not the garment box. And finally, I had to purchase 2 combination Master padlocks, one of which was severely damaged during transport and had to be cut off with bolt cutters. If i knew each Pod needed 2 locks, I would have ordered 4 of the Uhaul key locks, insted of just 2 - why is that not clear on the website?

James P. 
Rating:
5.0

I rent every week in order to be vendor at the flea market. Am away greeted and taken care of well. Thank you

MARIA V. 
Rating:
2.0

It was very disappointing that my final receipt included several charges that I had not considered and nobody explained before. The truck didn't have cruise control, which makes the drive difficult and heavy.

ERNESTO G. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
4.0

In order to outrank you competitors..you should offer a small amount of free miles OR drop the 79 cents per mile

MARY S. 
Rating:
5.0

The service was great. Everyone was helpful and very curtious. The equipment was clean and ready as promised on our reservation. They had everything you could need to make your move possible under one roof. We would definitely recommend this location to our friends and family.

CARMEN A. 
Rating:
5.0

The Staff was awesome and fun to talk to, the process is so streamlined compared to years past. Be it a van, trailer, or even filling a propane tank. This is a great facility

MARC W. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

I was very impressed with the entire process. It was much easier and more economical to rent a U-Box than to drive. The delivery of the U-Box to California was equally impressive. The U-Haul employee was prompt and professional both in delivery of the box and pick up. I would use U- Box again and would recommend to my friends.

Darlene S. 
Rating:
5.0

Every thing is good. Van is in good condition 👍👍

PARESH S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE A. 
Rating:
5.0

The movers are excellent from Pack moving solutions.Thank you to Mike,Tony and David.I'm so happy that you load all my stuff in one uhaul box.Great job.🙏👏keep up the good work.

hermie B. 
Rating:
5.0

Really there is nothing that I can see that has to be improved the employees and manager very nice and know what they are doing

THOMAS J. 
Rating:
5.0

I really appreciated the ease and how quickly I was able to rent a van so I can move some of my belongings. Staff was also very knowledgeable and friendly.

SPIRO T. 
Rating:
5.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Customer did not leave a comment.

PETER Z. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Y. 
Rating:
5.0

Customer did not leave a comment.

LASZLO H. 
Rating:
5.0

Great service have used this location many times. Has always been a great experience.

SCOTT C. 
Rating:
5.0

Hard to improve on perfection! You folks nailed it. The van I rented was spotless and the storage locker across the street is very convenient and easy to use. All in all, great job!

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

Caritino M. 
Rating:
5.0

Customer did not leave a comment.

RENE S. 
Rating:
5.0

Customer did not leave a comment.

DELFINO T. 
Rating:
5.0

Hola good morning I'm going to recommend this place gracias

MARCO T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
5.0

All worked out great. Just returned at 4020 66th St. Petersburg. Thank you

DEAN O. 
Rating:
4.0

Customer did not leave a comment.

VERNON D. 
Rating:
5.0

Customer did not leave a comment.

Khaleel A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

GHASSAN S. 
Rating:
5.0

Customer did not leave a comment.

andok B. 
Rating:
5.0

Great customer service Ilene. Great job!

Philip L. 
Rating:
5.0

Every thing was ok

FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

The Owner was super nice and helpful. We arrived early and he was ready for us and had us on our way in record time. He made the rental experience seamless and I would definitely go to his location again. The owner was personable and helpful and treated us wonderfully.

DIANNE B. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

The gentleman I spoke to outside the store while picking up my van was friendly, helpful, and funny. He even brought my order of boxes to the van for me while I was getting the mirrors adjusted! Excellent service!

Darlene D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
1.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Friendly staff at pickup and return. A great location, we will use them again!

KURT L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

steve C. 
Rating:
4.0

Customer did not leave a comment.

Shawna S. 
Rating:
4.0

Gentlemen who actually brought the truck up and checked me out when I returned was positively wonderful. The rest of the staff seemed too busy to help me and was no where to be found at all when I returned the truck and went inside to purchase a box I wanted. Needless to say I didn't buy the box because I couldn't get any help. I left disappointed. Plus the truck was not in the best condition... clean yes, but in really old sad shape. Got the job done though, so everything worked out fine in the end.

BONNIE W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
1.0

Customer did not leave a comment.

REBECCA L. 
Rating:
1.0

Customer did not leave a comment.

CIndee H. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

DAWID J. 
Rating:
5.0

Not sure why I estimated 100 miles and they gave me a price. When I returned the truck I was 11 miles under the 100 miles and I did not get a credit for 89 cents per mile under the price?

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

STEFAN L. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
1.0

Guy at the counter is rude and helpless, Truck had some mechanical problems. I was worried if I will end up in the middle of the road waiting for service. Before returning the truck I especially filled gas to the same point on the fuel tank gauge across the street at the Sam's club but they still charge me 8$ for the gas, when I told them that I filled up to the same point they started to argue and say that it was a little more .

ZHENISHBEK N. 
Rating:
5.0

Customer did not leave a comment.

Kerie O. 
Rating:
5.0

N/A

Inez W. 
Rating:
1.0

This review for Pompano beach location, we had to wait whole day to find out they cannot delivery or help, no one in office was really taking responsibility to inform us or help us, just kept telling us the driver will call us or they call driver and call us back which never happened. We had to unload at night after waiting all day for them to reply. And we found out the next morning, there wasn't really a help to delivery what we requested, and just have pick up scheduled that day. Both CS in main office and Pompano beach office gave us wrong info kept telling us that driver will come back to deliver equipment which they never did. Very frustrating and wasting energy, I am pregnant and I did not need this at all. I called to request dolly a week ahead, and CS told me it will be delivered with Box, but they never did. I requested multiple times and even told me that they put it in critical note. If they just told us that correct info, we didn't have to wait and call all day. Very poor service. NOT acceptable.

Ichie Y. 
Rating:
3.0

I had problem checking in after hours. not user friendly for someone who is elderly and not e mail savvy. I was able to get hold of a very helpful young lady who I think went above and beyond to help me check in. I would recommend a number you can text check-in info to .feel free to call me for further conversation

HUMPHREY G. 
Rating:
5.0

Customer did not leave a comment.

EMRAH S. 
Rating:
3.0

I was overbilled for an extra day.

DAVID A. 
Rating:
5.0

Always good service here. Cabs are clean, and air/wiper fluid topped off.

PETER R. 
Rating:
3.0

Only one person properly wore a mask.

JIMMY L. 
Rating:
3.0

Customer did not leave a comment.

DIMITAR G. 
Rating:
5.0

Customer did not leave a comment.

GERALD V. 
Rating:
5.0

Customer did not leave a comment.

AARON FRANK K. 
Rating:
5.0

Tje best

SLAWOMIR L. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Roy F. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO G. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

JERROLD B. 
Rating:
5.0

Fix the 24/7 pickup digital experience . I waited 20min for someone to approve my pickup. A rep even said they were working on it. I finally gave up and went inside for help. They said that my photo of the back of my drivers license needed to be re taken. She got my rental approved in 3 minutes. Giant waste of time trying to use what I thought would be a faster digital experience, should've just gone into the store to start with - that rep was super helpful.

AUSTIN O. 
Rating:
3.0

n/a

VERONICA M. 
Rating:
5.0

Customer did not leave a comment.

Darius W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

MARCIN G. 
Rating:
5.0

rented trailers twice in one week. Quick and excellent service, friendly and knowledgeable technicians

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
3.0

Truck sounded awful. The engine sounded like it was struggling every time I pushed the gas. The cabin noise was VERY LOUD. Driving more than an hour in this truck would result in hearing loss. The wheel alignment was dreadful and I found myself constantly turning the steering wheel just to stay in the lane. The truck was clean and the people there were nice and helpful.

Kevin G. 
Rating:
5.0

I didn’t see the facility Bc they delivered the box to my home.

Karen N.  |  Overall Experience 
Rating:
5.0

The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!

Alfredo L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top