Customer Reviews for U-Haul of Downtown Sacramento

7,226 reviews

2830 Broadway   Sacramento, CA 95817
(& Franklin)

(916) 456-6446

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(916) 456-6446

2830 Broadway
Sacramento, CA 95817
(& Franklin)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keonda assisted me with the rental and the return and she was fantastic. Wonderful customer service experience

Christopher B. 
Rating:
5.0

Thank You!

Dallas R. 
Rating:
5.0

Thank you for your kindness

robert H. 
Rating:
5.0

The location was clearly understaffed, but the woman working there on 11/30 from about 4 to 7 did an amazing job at taking care of everyone and keeping the shop running.

Daphne M. 
Rating:
5.0

Great experience from start to end. Everything was easy and smooth. The self-service online check-in/return process was easy and straight-forward. Also, the staff at U-Haul downtown sacramento were all very helpful and accommodating when I was picking up as well as during my rental when I called to extend my rental twice. Life has conditioned me to be apprehensive and expect the worst when paying for equipment rental, but today when I handed over the keys and settled the final balance, I was reminded how good of a company U-Haul actually is

Corbin A. 
Rating:
5.0

No improvement needed, I really appreciated all of the friendly service I received from Johnny, the store manger. Thank you!

Bradley C. 
Rating:
5.0

Friendl

glen P. 
Rating:
5.0

Customer did not leave a comment.

Ellie S. 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Ellesse F. 
Rating:
3.0

Customer did not leave a comment.

emma T. 
Rating:
5.0

Customer did not leave a comment.

Akil R. 
Rating:
5.0

Was overcharged but refunded right away!

Jody M. 
Rating:
5.0

Staff was friendly. Fast and easy pick up and drop off. The tank on our 15 foot truck was at 1/4, and though we didn't need to drive far, we got a low fuel alert as we were headed back towards the drop off location. I would have preferred to receive a truck with a full tank of gas so we were not worried about reaching the gas station before dropping off the truck.

Melanie L. 
Rating:
5.0

Customer did not leave a comment.

Chloe S. 
Rating:
5.0

Well, I rent a pick up November 20 I go afternoon, but the ladies give me an excellent customer service. I recommend this place if you live in downtown Sacramento.

JUAN M. 
Rating:
5.0

Thank you

Alon V. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
1.0

Get a whole new staff. The most ridiculously bad workers I've seen in my life. Me and my gf laughed all the way home at how memorably terrible our experience was they literally didn't even know how to rent us the equipment and when we finally did the guys treated hooking up a like 200lb trailer as if it was a rocket science. Complete lack of common sense. After I returned the trailer they attempted to double charge my card. I let this go so I could leave the location asap. I actually feel bad for the workers and for whoever is in charge of managing this location. I don't write this with anger or frustration simply to inform whoever sees this that as one business owner to another you need to fire your whole staff and rebuild this locations reputation.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

STANTON P. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
1.0

The process to pick up the truck was not functioning. I was given a different truck than on the contract, leading to confusion on their end, including an inappropriate charge of $91 at drop off despite returning the truck with more fuel than at pick up. Unfortunate.

Alex D. 
Rating:
5.0

It was pretty much a perfect experience!

MARYLON R. 
Rating:
5.0

Customer did not leave a comment.

Dan J. 
Rating:
5.0

Customer did not leave a comment.

Christa H. 
Rating:
5.0

Customer did not leave a comment.

Elisa M. 
Rating:
5.0

CORPORATE UHAUL Have a security guard posted every night to stop the vandalism at your Broadway office. Your employees need to feel safe. The cost of paying a security guard instead of the amount of property loss will make the difference. The employees do a great job. But they cannot control what happens after hours with the Homeless.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

TEMEKA S. 
Rating:
5.0

Customer did not leave a comment.

Alena D. 
Rating:
5.0

Customer did not leave a comment.

Iskandar Reza R. 
Rating:
4.0

Customer did not leave a comment.

George W. 
Rating:
5.0

The guy who checked me in was really amazing at his job.

Jesse E. 
Rating:
5.0

New manager is very friendly and helpful

Gwynnae B. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

They were all incredibly kind to me and helpful.

Aleathea S. 
Rating:
2.0

Mobile pick up wasn't working. Took over an hour to get truck. Fuel tank was on E. Blankets I reserved where not in truck.

Brian H. 
Rating:
5.0

The people at this location are lovely and I enjoyed doing business with them. Michelle is a bright ray of sunshine.

Debra V. 
Rating:
5.0

Always a pleasant experience. The crews are amazing and cool!!

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

Edgard B. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

The new general manager is very friendly and helpful. The only way you could help him is to provide gas cap locks for the trucks so that vandals don't keep stealing the gas from trucks.

Gwynnae B. 
Rating:
5.0

Customer did not leave a comment.

MARVIN H. 
Rating:
5.0

Great service

Debra W. 
Rating:
5.0

I'm giving high reviews for this location based solely on my previous rental experience which was with the evening shift. I will not use them for daytime pick-up. The reasons being, the check-in was not at all seamless and caused me to be late for the movers I had scheduled. They not only didn't get the rental cargo van for me (I had to find it on my own), but they also made me pick up the equipment I'd ordered AND put it in the van myself, with which I had great difficulty. I am a small woman and 67 yrs of age. The two women that I dealt with previously, had the supplies in the van AND drove it up to the door for me, ready to go. What a difference in service depending on which agents are on duty! I would recommend this facility but just go in the evening if possible.

Anne F. 
Rating:
5.0

Very helpful staff.

Rick W. 
Rating:
5.0

The man who helped me was friendly, funny and patient!

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

cessy V. 
Rating:
5.0

Customer did not leave a comment.

VICTOR A. 
Rating:
5.0

Professional staff

jackie S. 
Rating:
5.0

Nothing The staff and equipment was excellent

Charles K. 
Rating:
5.0

I gave the ladies an extra thank you because my truck was new, absolutely clean, and they made the process super easy! With only a few workers on site, I was especially impressed with their customer service considering the neighborhood safety, & having to work under the stress of not knowing whether the vans would have their gas siphoned by the morning. Great location, great work, give these ladies a raise!

Saleen Z. 
Rating:
5.0

El Camino Uhaul is the best customer service. Thank you to the entire team.

Isileli L. 
Rating:
1.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

All the staff go above and beyond. They met and exceeded my expectations. Please Please keep them and I recommend them for raises. You have a customer for life with myself and I would rent more and u got me as a customer for life.

Angela M. 
Rating:
4.0

The truck we used was for a very short time. Short and sweet.

Gretchen L. 
Rating:
5.0

Both attendants on duty were courteous and professional.

billy L. 
Rating:
5.0

Customer did not leave a comment.

DESIREE T. 
Rating:
5.0

Wow, the best experience I've had. Thanks,

vicki S. 
Rating:
4.0

Left the 15 ft Uhaul truck keys in the Night Drop Box.

Clifford E. 
Rating:
5.0

Customer did not leave a comment.

Carrie Q. 
Rating:
3.0

The process of renting the truck was a new and strange one. I had to provide a reference which is my wife and the rep called her in front of me and asked if she approved of me renting the truck. This process is senseless. We bought a house and are moving. What else would my wife say? If the objective is security, there are much better and more effective ways (for UHaul) to accomplish this such as soft credit inquiries, etc.

Ahjamu U. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Everybody was very helpful manager was great.

JOHNNY H. 
Rating:
1.0

I reserved a 20' truck online. When I arrive there isn't one available. The DM put ME on the phone with the prior customer that didn't return the truck. Talk about awkward. They give me a 15' truck and promised a $50 discount (I didn't get it) and the guy that checked me In didn't even check the mileage, he charged me for 30 miles and I didn't even go that far. This location is an absolute joke

Lance A. 
Rating:
5.0

they have a great staff at this location.

Richard B. 
Rating:
3.0

Great job....

Rodolfo M. 
Rating:
5.0

Best Uhaul in Sacramento. Friendly, honest, and fast service.

Amber V. 
Rating:
3.0

The person who hooked up the trailer was talking on his phone with a friend the entire time. Not very good customer service.

Scott G. 
Rating:
5.0

The manager and employees there was great I really enjoyed working with them and they are funny and really made me feel comfortable.

JOHNNY H. 
Rating:
5.0

lovely workers, great responsiveness.

Mark Alvin H. 
Rating:
5.0

Customer did not leave a comment.

Nolan M. 
Rating:
5.0

I have been going there for years, all the staff goes above and beyond to help. Recently, the homeless have been breaking into their trucks, making it hard on them. I would Like to see Corporate UHAL, hire security for their employee's safety.

Richard A. 
Rating:
5.0

You guys were awesome fast professional service ,your doin a great job over there thank you

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
2.0

Apparently your employee Keanda Davis @ 2830 Broadway in Sacramento isn't qualified enough to read a fuel gauge. This is part of the declining experience with Uhaul. I had to spend an hour on the phone getting fuel charges reversed because Keanda can't properly do his/her job. Thank goodness based on past dealings with Uhaul I took photos. Otherwise I would have stuck paying your extortionist rate for 3 gallons of gas @ $65.25. Or maybe it's Uhauls policy to fraudulently charge the customer in hopes they won't recognize your error and just pay the extra charges. Either way, your employees and service leave much to be improved. Seems completely unsafe and unprofessional that your employees have to fill your vehicles with gas cans when customers pick up rental trucks. I don't see Hertz, Avis, Enterprise rentals doing things that archaic.

FRANK C. 
Rating:
5.0

Nothing to improve

CYNTHIA I. 
Rating:
5.0

Customer service was awesome!

Petra M. 
Rating:
5.0

stuff could've been a little cleaner but they're work vans, what do you expect? staff was very helpful.

Alvin H. 
Rating:
3.0

Shawna, I believe that's her name? Her customer service was incredible!!!

Matthew S. 
Rating:
5.0

Both women at the counter were excellent.

ISAAC T. 
Rating:
1.0

Make sure the trucks are ready to go full of fuel and not have gas leaks and not get blamed for taking out a truck and then happen to bring it back because a faulty fuel lines and they get blamed for it because I didn't take out the insurance the second truck they gave me soon as I got going I had problems with it all the way with the check engine light coming on because of the gas cap and it was on there tightly very poor management skills at that location very disappointed and probably will never use U-Haul again because of that situation

Mark D. 
Rating:
5.0

Good customer service.

Harlan L. 
Rating:
5.0

Not a thing! Everything was excellent. Thanks to all.

Yvette B. 
Rating:
1.0

U-Haul reeked of cat urine. Had a used face mask and Q-tip inside when I picked it up.

Matt D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Staff was extremely friendly and helpful :)

Dominique W. 
Rating:
5.0

Johnny provided excellent support and service - thank you!

Hollis S. 
Rating:
4.0

After the return of the UHaul I was asked if I wanted a hard copy receipt or an email receipt, I chose an email receipt, I did not receive my email receipt. I will most certainly recommend this location, the staff were very efficient and professional. But the follow through with the email receipt was not satisfactory.

Ruben O. 
Rating:
5.0

Gentlemen who helped me was very kind and professional. Please thank him for me!

yolanda T. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
2.0

There was no one to help for a while and then someone came out, just took our keys and told us we were done. We were not checked out properly and someone called me the next day asking when I was planning to return my truck.

Diane H. 
Rating:
5.0

Always be Courteous

Biaonka W. 
Rating:
5.0

The vehicle was clean inside and was easy to drive, but there were some issues with the outside of the vehicle. The covering over the gas cap was missing, which wasn't an issue, but someone could have easily stolen. The panel above license plate, right above the bumper was extremely loose and I am surprised it stayed on during the trip.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Stay as you are, everything is excellent!

Amado S. 
Rating:
5.0

Customer did not leave a comment.

Phillip Brian S. 
Rating:
5.0

The person who checked me in and the person who checked me out was very professional and quick. Thank yoi!

Seth R D. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Paramesh S. 
Rating:
5.0

Mobile pickup and drop-off was so easy and convenient will be using this service again!

Betsaida L. 
No reviews have been submitted for this location.

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