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GREGORY BCustomer Reviews for U-Haul of Downtown Sacramento
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who check me in was awesome! He was actually helping me and another customer and didn’t miss a step! Exceptional ability to multitask! And the woman who check me in was professional, expedient, and kind. Both were excellent representatives for your company!!
ANNA SThe person who checked me out and back on today was perfect. I'm sorry I don't know his name.
JOSHUA HVery polite and accommodating.
VICTOR CI received the truck with no gas but I got a good discount so I am very happy regardless
Josue mHelpful fast customer service picking up & dropping off when you do it online as reservation.
Nolan DThe manager was so kind and helpful
karin jMr D.G was awesome thank you sweetness for making my day 🥰
DAWN GManager was super helpful and nice during the rental pickup. Upon arrival to return cargo van at 5pm. Male worker who was working there in the fleet area and yard seen me drive up to the return aisle and didn’t even want to approach the van for the “return inspection.” Poor customer service, eager to get off work..
ALI RGentleman that assisted me pickup was extremely helpful. Return after hours was also easy due to well designed website. Thanks!
CHRISTOPHER WI reserved truck online and completed information which saved so much time at pickup. Also returning truck was fast and simple as well. Would highly recommended completing online reservation to save time. Truck was clean and ran good.
David DSuperb service always with Marlis.
LINDA HThe young man working the counter was very kind and helpful.
TERRI LThe customer service is the best 👍
BRENT HThe manager Ms. Lamb is an excellent kind professional. Her fast service was helpful in expediting my move for my 92 year old grandmother. The new economy van was clean and ran exceptionally well.
RENEE SI had an excellent experience at this location! The employees were professional and very helpful. Super easy rental and return. I will definitely rent from this location next time I need to move a piece of furniture!
ANNE LCustomer service is their motto
TLALOC VVery friendly and great service they went over and beyond. Much appreciated.
DANIEL CGreat customer service
Billy MMake sure gas tank is full before it is rented.
JOSE MBrinley bath service lots of manners
MICHAEL Jcustomer service was excellent!
Matthew Frapid pick up and drop off, great service.
Jose CWe reserved the uhual over a week in advance and wanted to pick it up before the location opened, and the night before we received a call that said we had to come in later when they opened, which was very inconvenient, but other than that everything was fine.
Jazmin GMy truck only had 1/8th of a tank of fuel. Aren't they normally kept full and the customer returns the vehicle that way. It's inconvenient and annoying to have to start a moving day by finding the nearest gas station 1st.
NICHOLAS PCropped it off got my receipt. I was out of there in 10 minutes.
MICHAEL JService was grest as always. Marlis always gives supberb service and pays me big bucks to give her a good review! Lol
LINDA HGet your act together.
CAROL MMarlis and the team do a great job getting you in and out! Thanks
CRAIG GCustomer service rep when I checked in had great customer service and communication skills and made the rental process fast, fun and easy..
TCHOCHO BThank you!
Matthew CMarissa (the owner) is very hard working. This place could use some help, updating some stuff and just getting better general investment overall from uhaul, but they always have what I need and make sure I'm set and try to be quick.
Ryan GGreat customer service
Denise HRental and return was quick and easy, thanks to the employees, thank you:)
TYLAND HDirty windshield inside and outside. Safety issue
LANCE LThe truck given to me was blocked behind another truck. So, they gave me keys to a new truck but no info on how to operate anything. The driverside mirror was stuck and difficult to move properly. The parking brake release is blocked from view by the lower part of the dashboard. There was only a 1/4 tank of gas. It should be full and you can use locking gas caps to prevent theft. Need more people working there, the lady at the counter was overwhelmed.
DONALD KGood place
manuel s“Downtown” U-Haul on Broadway is the best. Every time I rent there is a great experience. Marlis makes all the difference. She runs an efficient shop and she is friendly and very helpful.
Steven KThis was fast, easy, and the manager/owner was really great! The parking entrance/exit is a little tricky, but otherwise so convenient being right next to the freeway as well.
FRANCIS PStaff was helpful and very friendly.
CHAVON JThe service is great thanks, of all office I visited this one has the best costumers service
Alixenover ECompetent, courteous, professional care. This will be my default go-to location in Sacramento.
Kimberly KLower prices
MATT MMarlis is fantastic. Even when short staffed she handles challenges and keeps the store running smoothly. Love renting from this location.
ROBERT YThank you for your service.Your company always have a Uhaul available.
VERONICA PKeep doing
RODNEY PIt was a bit crowded in the morning to return the truck.
ZERUBABEL ZQuick and friendly customer service.
ANDREW KNo improvement necessary. Asst/Mgr Marlis offers excellent service always. Very accomadating, courteous, and supberb customer skills. She knows her stuff and its always a pleasure !
Linda HThe staff was very friendly and helpful. There is nothing I can say to improve. They were wonderful.
VIVIAN LThe staff was very helpful and understanding. They went above and beyond to help us!
JAZMINE HPut more than 3/8 of a tank of gas.. I did t expect to start the day filling up on gas. Staff was nice and pleasant though
MARY GNothing ! Very easy pick-up and return. Easy to locate in Sacramento.
Chung KGreat people running this place. I enjoyed my experience.
MUHAMMED APickup was great and the manager was really helpful. Our assigned vehicle wasn't available for some reason, so we were given an alternative of the same size. That van's gas tank was empty, however. There were 26 miles left in the tank according to the dash.
Amelie LGreat service. Quick n easy.Thanks guys
NAJIA YGreat service!! I use them often.
gary cgreat job! wonderful experience with my move!
TYLER WIn my online reservation, it said that the miles limit was 98 miles. Then when i was returning it at bay area, they said that the limit was 91 miles? And I drove 101 miles? According to my gps and my route, I was only driving 85 miles, with standard deviation, the max that I could drive would be 90 miles, 101 was beyond the reality. I am okay with the extra charge, it’s no problem. But I am really disappointed with how you guys treat the customer and your transparency. Note: This comment is for uhaul as general, not only this particular location.
NICHOLAS SWhat you can do to improve for the next customer would be customer service skills is lacking
ASLINE BStaff is awesome!!!!! Helpful and courteous!!!!!!!
PAUL CI have a great experience with the people assisting me in Sacramento and Mercedes as well. Thanks, U-Haul.
RUBEN GTook 3 hours to get roadside assistance .
JONATHAN FThe van was filthy on the outside. The radio antenna was missing. The wooden slats on the right side aft of the door were not secured to the wall. The sheet metal screws were stripped. When trying to refuel, when the tank was nearly full, something started blocking the flow of gas and the nozzle cut off every one-tenth of a gallon.
WILLIAM D