Workers were extremely nice and helpfulGregory S.
U-Haul of Fair Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager called and claimed vehicle waa damaged. Vehicle had a low tire that I had to inflate. Vehicle maintenance light was on. Vehicle had been previously damaged. No pre-inspection was performed by location at time of rental. Vehicle was only driven local for 35 miles. Would not have wanted to travel any distance in the truck. I have rented many trailers over the years from this location. Very disappointing. When I questioned the manager about the vehicles condition his only answer its ok you took out the insurance. I did and If I had damaged your equipment which I did not then why wouldn't I have reported it. I did taken out the insurance. I wish to be called about this issueBrent W J.
Nice employees at this location.JOEL T.
Thanks GuysThomas R.
Truck was muddy on the floorsLarry D.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Terry Alan J.
Customer did not leave a comment.Sarah Marie Lee T.
Uhaul was very helpful from start to finish. I am so happy everything arrived unharmed. Will use againGary G.
I feel like I was given the VIP treatment. Wel done.Joshua Patrick D.
Please provide requested equipment or notify on reserved rentals.Anthony J.
keep it up.GRAHAM SHEA L.
Make sure they do not use the 24/7 because when I used it the truck wasnt ready by 8 am. Also I still not received my refundAlbert Wayne C.
Customer did not leave a comment.ZACHARY TYLER H.
The truck I rented apparently leaks badly when it rains as I had several boxes in both front and back that were soaked, my mattress and foundation as well as two recliners all sustained water damage. I reported it to the attendant at the drop off and he seemed disinterested other than to say he would tell his manager. This is the first time renting from Uhaul that this has happened (I have many times thru the past 30 Years) and I was extremely disappointed in the damage as well as the reaction of the staff.Stephen C.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Shane S.
Customer did not leave a comment.ANGIE A.
Did not interact with anyone. Location was very busyJeffrey B.
The truck had noticeable transmission and suspension issues. All of the equipment was not ready for me to pick up. They had forgotten the appliance dolly and I had to remind them about it. Some of the workers would not maintain social distancing and were not wearing masks.Joseph L.
Customer did not leave a comment.Wendy D.
Customer did not leave a comment.Max W.
Customer did not leave a comment.Christina Marie A.
Customer did not leave a comment.RICHARD D.
Everyone was so helpful and nice!! I will continue to use this U-Haul business.Sarah M.
Customer did not leave a comment.Alexander B.
These guys are greatLEON M.
Customer did not leave a comment.James E.
Customer did not leave a comment.PATRICK BRIAN L.
I picked the truck up around 2:00 , the truck was dirty and muddy inside. The agent said store closed at 8:00 pm so I said I would have truck back by 7:30 (which I did). When I arrived the store was already closed and I was not the only customer wondering why store was closed. I get my statement and I am charged $20.00 for after hours charge. This is not right, If he would of said he was closing earlier I could have been there earlier.Jeanette W.
Keep up the great job you guys do .DWIGHT DAVID B.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Randolph Barrett C.
Customer did not leave a comment.Shannon W.
Pulled in and very efficient staff. Check out was easy and they Checked the back of the truck to make sure we had not lost anything like screws or materials for beddingDerek S.
The truck was smelly and dirty. The check in process was not easy and although I had done all of these things online for my reservation they had to be done once again upon arrival at the facility. So I spent a total of over 30 minutes wasting my time.Raven H.
Customer did not leave a comment.betty W.
Long live Huntington Uhaul!Charles P.
Customer did not leave a comment.Tammy M.
Great service!Matthew S.
Customer did not leave a comment.KATHY LYNN W.
Customer did not leave a comment.MELISSA T.
Most courteous and accommodating group; always very helpful, polite...Yvette J.
Customer did not leave a comment.Paul J.
Very easy pick up and return, friendly and quickTeia Shvon S.
Customer did not leave a comment.Charles S.
The owner told me that the trailer brakes were breakaway brakes only, though Uhaul in Illinois assured me that the brakes were to slow the trailer when the towing vehicle applied the brakes. Which is it??? I would appreciate a response.Ernest Richard T.
Customer did not leave a comment.Frank E Iii H.
Customer did not leave a comment.Paul D.
Man on the phone was not friendly or helpful. Spent over 20 minutes on hold waiting for help on the phone. Also, charged us for something we were not informed and didn't want to help with it either.Melissa B.
They will rip u fucking off they are fucking rudeJAMES S.
Customer did not leave a comment.Kelly E.
The man who we dropped off to told us repeatedly that we were â€œmaking his life hard, he shouldn't have to be taking our truck back because he was supposed to be off in two minutesâ€ I asked for a receipt yet did not receive one. He was rude and condescending.Brieanna M.
I made all the reservations on line. The wait in the office was not long. The employee handed me the paperwork and said â€œ your truck is around backâ€! â€œIâ€ had to find the unit amount many trucks. The rear door was half way open and someone had been sleeping on U-Haul pads in the back and there were drug needles in the back as well. I removed the pads and kicked the needles out. So my trip didn't start well. I had ordered a dozen pads so I had to carry them around back as I hunted for my unit. The air conditioner was almost non working. On line it says 20' trucks have cruise control, this one did not. For $1900 I think it could have! Worse U-Haul experience to date. Cab was not clean and with Covid I would have thought it should have been.William H.
This place has always been very helpful and respectful!GARY M.
Incredibly rude customer service as well as still holding $40 on my checking account even though it was returned 2 days ago. Can't reach anyone at the shopJAMES P.
The agent at the location I visited used his personal phone to photograph and file my drivers license for company records. His assurance of my information not being on "his phone" is total BS. Even if it loaded directly into the company website the information is still going to be in his phone. If I had not been in a hurry, I would not have rented from Uhaul. Designated scanners are cheap, provide them.Lorne V.
Customer did not leave a comment.MICHAEL G.
Was disappointed with not having a simple dolly available. Other than that, pretty good place.Curt Patrick T.
The person at the service desk while renting the truck out was excellent. However, when we returned the truck, the person in the store was quite a disappointment. The store times clearly say that the location closes at 7:00 pm. We reached there at 6:50 and the person just plain refused to open the door for the return. When asked why the store is closed before 7:00, the reply was, "we are closed". I was asked to use the key drop. Now this is not an inconvenience in terms of extra charge or anything and I was perfectly fine with key drop but I was just upset on this behavior. Other than that, everything else was good.Nabaneeta B.
The Equipment I requested 2 days reservation was not available at time of pickup because they said user prior decided to keep it another day. * Marker light had to be repaired on a substitute before useDale Allen F.
inside of windshield was filthy as though someone had thrown a cup of coffee on the inside. The truck had a heavy cigarette smoke smell. People were helpful but the truck needs some attention.EDWARD W P.
Customer did not leave a comment.Sharon M.
Forgot to put my doily on the truck had to turn go back to get it , the act like it was no big dealTimmy C.
Customer did not leave a comment.Usman C.
Customer did not leave a comment.Andrea Jane M.
Customer did not leave a comment.Chase L.
A larger return area.James Gregory W.
Inside truck was dirty and smelled like smoke.Gregory S.
Customer did not leave a comment.zach F.
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.GREGORY KEITH C.
Customer did not leave a comment.Jacob Israel H.
Customer did not leave a comment.jeanette B.
Customer did not leave a comment.Marianne H.
This site has no legitimate U-Box delivery service and communication is extremely poor regarding delivery.Margot D.
Customer did not leave a comment.Lauren W.
Crew is very friendly, acommadating and professional. I'm always pleased by their helpful service.Yvette J.
Customer did not leave a comment.tracy M.
Quick in and out!MELANIE FRIEND F.
Customer did not leave a comment.Rosa W.
Customer did not leave a comment.MICHELLE LEIGH M.
Customer did not leave a comment.paul F.
Customer did not leave a comment.Charles N.
Customer did not leave a comment.MARK ROBERT D.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Mark B.
The place is fine. The truck smelled like cigarettes and had cigarette buds in the back of it. The truck also had unmarked damage on one side, and similar damage on the other that looked exactly like someone parking it hit another mirror all the way down the truck. Which is fine as long as they wasn't thought to be us. The cigfarettes sucked but the truck ran and worked great!Tyler G.
Customer did not leave a comment.WILLIAM SCOTT B.
I contacted U-Haul to get a trailer WITH BRAKES To tow a car to California. I asked if there would be a problem backing up with the surge brakes, and the man wearing a name-tag saying OWNER told me that the trailer only had a breakaway brake if the trailer got loose from the towing vehicle, and did not have traditional brakes. I did not have time to search for another trailer, as it was Labor Day weekend, so I took it. In Plainfield, Illinois I planned to drop off the trailer and get one WITH brakes to safely travel the mountains out west. The lady U-Haul agent in Plainfield explained that the trailer DID have brakes, and NOT just a breakaway brake. I continued on my way, and safely arrived in California. I wasted time going slower than needed, and wasted several hours trying to get a trailer with brakes. I ended up paying for 2 extra days, and also found out that there would be no refund if I dropped the trailer in Illinois, and there could be a charge up to $700 if I dropped it off in a location different from that on the contract.Ernest Richard T.
Customer did not leave a comment.Albert Edward S.
most things went well. Moving dolly was not availableVincent M.
The employees are very knowledgeable and friendly. Thanks so muchNatalie Anne C.
Alot of miscommunication within the employees at this location. Threatening of stolen vehicles without contacting original agreement holder, lack of explanation of rental agreement, poor point of accountability, and rude attitude and unnecessary language from 2 employees. Even though the rental agreement will be paid, due to the lack of respect, uhaul will be the absolute last resource in the future.Zackary Thomas C.
Some trucks are nicer than others, but service has been very good. I rented a Uhaul 4 times in the past two months and every time has been a good experiencechristopher C.
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