Customer Reviews for U-Haul of Falls Church

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Falls Church

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Tricia G. on

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I thought the older caucasian gentleman at the Lorton/Newington U-haul was rude. Well, the black gentleman that works at the Falls Church location has him beat. He has the most condescending attitude. It was surreal. I couldn't believe how smug and arrogant he was towards me. I hope to never have to rent a U-haul ever again. Customer service is not a priority with your company.

Ibukun F. on

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The check engine light turned on after the first day of driving. Then the chain that holds the hitch to the truck broke on day three. The left blinker on the hitch kept going in and out. Staff was helpful in getting me set up but it just seems the truck was not well maintained before I got to it.

Christopher K. on

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Customer did not leave a comment.

Anne M. on

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There was some confusion while making a phone reservation (three transfers) but it all worked out and I had a very good experience.

Anderson J. on

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Customer did not leave a comment.

Susan F. on

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Michael A. on

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Pearl T. on

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Timothy A S. on

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Personnel@ pick up location and drop off location were friendly and helpful. Good experience.

iliana G. on

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Customer did not leave a comment.

Gary E. on

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Trailer was outdated and needs to be taken out of service.

Olusegun O. on

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Nothing really my experience was perfect

Gregory C. on

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We’ve always have excellent service there

Stephen B. on

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Customer did not leave a comment.

Shawn I. on

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Unfortunately this facility was grossly understaffed. We had a reservation; however we waited in line nearly 40 minutes to pick the truck up, and another 25 min. at drop off.

Christopher B. on

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Very friendly and efficient

syed M. on

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Make sure the reserved truck is available, if not at the location, then obtain it from another location.

Denis M. on

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Customer did not leave a comment.

Kevin W. on

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Improve signage for store and parking. When call store and are transferred to your 800 number make sure that this is clear to customer.

Charles U. on

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I got charged an additional $30 from this location for SafeMove insurance that I did not purchase. Also did not get a receipt. Only found out about it through my Credit card statement.

Christopher P. on

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Seth M. on

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Bobby P. on

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Employee (thin young male with dreads) has a terrible attitude. Unfriendly and aggressive. Third time encountering him. First 2 times I let it slide. Chalked it up as a bad day. It's evident that he doesn't belong in a position dealing with people.

R D E. on

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The "Express" check-in needs to be "Express". Instead, I wait in the same line, get asked questions that I've already answered during the Express check-in, and really don't save much time at all. Express is a great idea, but someone at this location (or U-haul in general) needs to figure out a way to make it express, particularly for returning customers with an on-line account.

Nancy W. on

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The woman who I checked in with was rude. She had to clean the vehicle before I could drive off the site because it was not cleaned.

Justin H. on

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Customer did not leave a comment.

Jacob N. on

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I was charged for fuel even though I returned it with more fuel than I left with, this nearly doubled my bill. Still trying to get a refund. The amount of gas they say I used is mathematically impossible based on the distance I drove.

Sandee S. on

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It took almost an hour to pick up a trailer that we had already reserved. The facility greatly lacks in parking. We had to keep driving around until the assistant was able to hook up the trailer. There was one guy there working behind the counter that was doing his best to move people through,. There should have been 5 more of him.

Timila S. on

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I dropped off the keys after hours. As per my initial contract, I was supposed to drop it off at E&R Ventures LLC, 8217 Leesburg Pike, Vienna, VA 22182. However when I got there the person told me that their lot was full, and I should take it to Falls Church (about 3 miles away). That was inconvenient, and I wound up paying for extra mileage too. Why couldn't the drop off location transfer it to Falls Church, rather than make the customer do it?

Dennis F. on

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This location was great. I came in, they took care of me immediately and go out of there quickly. I reserved a truck online at the last minute on the way to the store and the truck was ready within 15 minutes of me reserving online. Great experience and highly recommended.

Alton F. on

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Only question I have is that I expected email confirmation receipt that I returned the truck a day early with 3/4 gas and 50 miles less than allowed. I appreciated the manager telling me that I did not need to wait in line for a receipt but was a little uneasy that I do not have a receipt for my records. I want to thank Michele in scheduling for helping me change the drop off to this more convenient location.