Customer Reviews for U-Haul of Falls Church

13874 reviews

1107 W Broad St   Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

(703) 534-2345

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 534-2345

1107 W Broad St
Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rambukkanage F. 
Rating:
5.0

I am sorry I didn't note names, but everyone who helped us at the Falls Church location was super helpful in answering my questions about specific trucks and after hour returns. Nice work!!

ANNA R. 
Rating:
5.0

I rented a 5x8 trailer and the process was super easy from start to finish. I was really happy I could return it after hours without any drama or extra charge. Uhaul trailers really are the best. I will be back again next month!

Jeffrey M. 
Rating:
5.0

Everyone was really helpful! Keep up the great customer service!

Jana O. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Eugene O. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

The truck we got was pretty banged up, but the Manager there is amazing and worth going to get top notch customer service. The call center is a disaster though! I made my reservations a month in advance and they totally messed it up! Luckily the manager helped out and was able to find me a second truck last minute on a week-end.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Leave your truck here, will send you an email you are good to go.....

MANUEL M. 
Rating:
5.0

Customer did not leave a comment.

MELANIEBAILEY C. 
Rating:
4.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

Very professional and efficient.

Garry D. 
Rating:
1.0

Very rude and unfriendly staff.

KHALEDAHMAD S. 
Rating:
5.0

Very quick service. Digital experience was excellent. Staff was very busy but nice and friendly.

NICHOLAST P. 
Rating:
4.0

It was after hours and the location services would not register me on the app nor could I login to put my information. I was charged $20.00 for a drop off but I did try and use the app.

Carylann P. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
4.0

One concern with the store is the person who sanitizes the vehicle on return is yelling at everyone. The Mobile app demands photos to be taken on return and this person is keep shouting at everybody to leave and move. As a customer felt really uncomfortable. The Mobile check-in is not actually contactless. You need to again go in store multiple times. The dolly which I ordered was not in the vehicle and I need to go in to collect it. To collect keys again you need to into store. There's already a big line in-store. Wish they have already kept the dollies (which are ordered online) ready in the vehicle or some kind of self check out. Be ready to spend 30mins during pick up. Otherwise its all okay

Arunkumar M. 
Rating:
5.0

Continue to be customer friendly.

LINDAGRIFFIN M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
2.0

I was suppose to have blankets, never got them. I told the guy when I returned, and he said I would be refunded I didn't get refunded for the blankets. I had a feeling that I wasn't going to get refunded, because the guy sounded like he was just trying to get me out of his face.

ADAMELI B. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
4.0

Customer did not leave a comment.

Nishant G. 
Rating:
4.0

Difficult to reach a person and website not helpful for many small but important questions.

Karen B. 
Rating:
5.0

I love this Uhaul rental!! I drove passed one that was closer and in between where the move was from and two but because; the parking lot was so cluttered with vehicles all over the place, and workers trying to get work for the day running up to my car....I had my daughter with me...I didn't get out and came straight to this one again. The customer service is always professional, the store and parking lot is always clean and organized, even the employees are pleasant! Thank you Uhaul for always making my moves so easy!

Phrancesca M. 
Rating:
3.0

Not offering on-site parking for short-term in-town rentals makes doing them very difficult. Staff unwilling to help in any way, and this limitation is not prominently displayed anywhere on the website, or during the booking process. I would have brought my business to Home Depot where you can park your car while you rent a pickup truck.

Allen E. 
Rating:
5.0

I am sorry I do not remember the name of the gentleman who helped me (he rented the trailer to me, and then handled my return of the equipment and the associated early-return refund and paper work). He could not have been more helpful or pleasant; a perfect employee. He should be rewarded and is exactly the kind of employee you should promote to handle more responsibility. He is good for your business! With one (TERRIBLE) exception, I have had extremely good experiences with U-Haul over the years. This most recent rental was another good experience.

George R. 
Rating:
5.0

The staff at the uhaul location were fantastic and made my rental experience easy.

STACEYSMITH G. 
Rating:
5.0

If possible, make on-site parking available for customers.

Shane M. 
Rating:
2.0

Customer did not leave a comment.

ornela C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMMARK N. 
Rating:
4.0

Assistance was fast and efficient. I got the reusable boxes and they were cleaned right before I received them.

Andrea M. 
Rating:
5.0

Great team! Kind, thoughtful, and professional. They always take excellent care of us and have a fun, warm sense of humor. It is a pleasure working with this team. Thank you!

Jake P. 
Rating:
5.0

Great Professional Service!!!

Eugene O. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

I've rented three times - local and one-way long haul several times in the past 3 weeks and every single time the personnel have shown complete dedication to our success. That is NOT an exaggeration. U-Haul is doing something very right!

Walter W. 
Rating:
5.0

I couldn't believe how smoothly the drop-off went. Timing was part of it. Big line behind me. The only thing they didn't do was explain that I was done. But they were busy.

Aaron W. 
Rating:
3.0

I was charged for refueling having driven only 9 miles. I showed my receipt for adding fuel as well. It was very annoying and I realize it is only $6.80, but every penny counts in these trying times.

James T. 
Rating:
5.0

Customer did not leave a comment.

Dusan A. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Olivier S. 
Rating:
5.0

I use this location frequently and they are always great!

Chris B. 
Rating:
5.0

We didn't quite know where to drop the rental off, the signs pointed us in the right direction, but there was no designated parking spot. We guessed correctly though.

JOSHUABRENDT M. 
Rating:
4.0

Good service

David S W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

If you could wave the us Driver license for the new movers it's better because of the pandemic there is a long time to get a US driver licenses.

HANI A. 
Rating:
5.0

Super-fast. drop-off, too...I didn't have to get out of my car to drop-off the trailer I rented, and was on my way in under 5 minutes. Thanks!

Douglas B. 
Rating:
2.0

The wait to check out equipment was quite long, 30 mins. It will definitely cause me to think twice about using u-haul in the future, at least here in Falls Church. The few people that were there were VERY good though.

BENJAMINZAC R. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH LOUIS A. 
Rating:
5.0

I WILL BE BACK AND RENT AGAIN. GREAT PEOPLE

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

christopher M. 
Rating:
5.0

Customer did not leave a comment.

Randhir K. 
Rating:
3.0

personnel said they would email a final receipt, but they never did. Still have not received it.

MIRIAMANN G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
4.0

Greater clarity around fee structures. Not acceptable to check the vehicle in on time and still be hit with $90 in unexplained penalties and fees. Will not soon recommend.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO H. 
Rating:
5.0

Customer did not leave a comment.

Marwan D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
3.0

Customer did not leave a comment.

LUISENRIQUES R. 
Rating:
5.0

Everything lined up quickly. I was able to get a truck 30 minuets after I placed my request. I was very satisfied with service today

LYDIA S. 
Rating:
5.0

I did not receive either dolley. Can I please be refunded the two dolley charges applied to my account that were not in the truck

Arjun C. 
Rating:
5.0

Efficient, friendly, helpful.

Cherie F. 
Rating:
5.0

Put mailbox so costumers ! Return anytime thank you 🙏

EDNAVELASQUEZ A. 
Rating:
5.0

Bill and Brian hustled and got us in and out in under 5 minutes with our trailer return on a rainy Sunday afternoon. Seamless return. 5 stars!

ELIZABETHBUZZERD A. 
Rating:
5.0

Customer did not leave a comment.

Ed W. 
Rating:
5.0

Manager called to say that I'd left my lock on the trailer, and was super nice about it and I went right over to take it off. Great service!

STEVEN W. 
Rating:
2.0

Trailers dispatch and reciver wasn't nice all when I returned the trailer the guy who received it he yelling me he wasn't nice

JOSEALCIDES G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

All good. Vehicle in great shape. Drive well. Staff were helpful and efficient.

Jeffrey L. 
Rating:
4.0

All-in-all the service was decent. It just wasn't the experience I typically have with U-haul. Just not super friendly or directive, and a little impatient. But they did the job and I was in and out with my rental relatively quickly.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

LORALYN S. 
Rating:
5.0

Everything you done is good

TEOFILO S. 
Rating:
5.0

Customer did not leave a comment.

salim A. 
Rating:
4.0

Customer did not leave a comment.

ZIHAO Z. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

marc B. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIAT D. 
Rating:
4.0

Every time I rent from there the front staff is crabby. Like really crabby. Come on. Seriously.

JASONJOHN P. 
Rating:
5.0

Keep up the great work. Front desk lady was amazing..kudos to her for a great customer service.

ISAAC K. 
Rating:
5.0

Customer did not leave a comment.

Sharon O. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
3.0

Efficient. Quickly in and out. Availability of inventory. Convenient location.

Ibrahim B. 
Rating:
5.0

Extremely easy and efficient equipment return. Totally effortless!

Robert M. 
Rating:
5.0

Love this location - been here twice so far!

LINDSEYANNE C. 
Rating:
5.0

Customer did not leave a comment.

GLEN EDWIN E. 
Rating:
5.0

Please try to fix your trucks. The steering wheel on the one that I got was jammed and it took several tries and many minutes, wasting precious moving hours. And each start of the steering wheel wasted a lot of time.

ANISHMATHEW J. 
Rating:
5.0

Customer did not leave a comment.

Pedro R. 
Rating:
5.0

Allow walk-up reservations. I walked in needing a rental and had to book it on my phone. It worked out fine though it would have been easier if the team could have reserved it for me. Speaking of the team, they were very friendly and provided excellent customer service.

Todd W. 
Rating:
4.0

the drop off process was confusing. We were told to speak with front desk at drop off to confirm which card was being charged. At drop off the front desk person said all we had to do was leave truck and I would receive an email. The tone seemed a little dismissive

Arielle G. 
Rating:
5.0

Rented a trailer. They hooked it up and were very friendly. Although this location is not the closest, I would use it again

ALISONKURODA V. 
Rating:
3.0

This was the third location they changed me to.

Evan S. 
Rating:
5.0

Customer did not leave a comment.

Aidan R. 
Rating:
2.0

Person who met me at the rental return was rude. He offered no greeting, basically yelled at me to "LEAVE THE KEY IN THE TRUCK!" and then "YOU"RE DONE!" no thank you, no good bye, no answers to basic questions like "do you need to check the mileage or the fuel level?" this person DID NOT want to be working there. I have been to this location before and they people were very helpful in the past, so hopefully it's only this one person.

Alex S. 
Rating:
1.0

The gentleman who checked me in was rude and nasty. I couldn't wait to get out. He screamed at other customers also.

VIRGINIAANNE P. 
No reviews have been submitted for this location.

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