Customer Reviews for U-Haul of Falls Church

14,511 reviews

1107 W Broad St   Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

(703) 534-2345

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 534-2345

1107 W Broad St
Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAELCHRISTIAN W. 
Rating:
5.0

I have always been satisfied with this neighborhood U-Haul service. Keep up with this good work.

CHRISTIANCHUKWUE O. 
Rating:
3.0

truck had a faulty transmission, bad windsheid wipers and a dirty front window, and a seat that you could not adjust forward, The mats on the floorboard or greasy causing my foot to slip off the pedal many times, the radio did not work in the truck, So we could not check on the weather report and it was a blustery day, The truck had over 120,000 miles. The general manager told me the only way they know a truck is bad as if the last person that used it tells them! So obviously no routine maintenance! we were scared that we wouldn't make it to our destination because the transmission was slipping so poorly. We paid way too much for this rental considering everything that was wrong with this truck.

Kimberly K. 
Rating:
5.0

Shop is well-run. Very quick check-in and pick-up. Truck was clean and fully fueled.

Thomas M. 
Rating:
5.0

do not increase the fuel rate for reschedule

Aswin R. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
4.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

Shatao A. 
Rating:
5.0

Excellent customer service! The woman we worked with was wonderful, efficient and great personality.

MARKALLEN D. 
Rating:
5.0

The radio didn't work in the truck is the only problem I had with my experience

John W. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EDWARD W. 
Rating:
5.0

I found the whole rental experience to be so easy and pleasant. Uhaul made it so simple. The booking online was one of the easiest processes; the changing of the reservation was a piece of cake; They called the day before to find you the closest available truck (including giving you extra miles); the pickup was quick and efficient, the drop off was simple. I wish I hired them to pack and unpack the truck too! Great job!

EVELIO R. 
Rating:
5.0

Employees were kind and professionally explained about the truck. Thank you

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

PAULC R. 
Rating:
1.0

Mr. Javon Collins. need to treat good to the costumers he was mad like I was asking for a favor Not Good!!

NEFTALIELISEO J. 
Rating:
2.0

Rude customer service for no reason when initially picking up the truck to myself and previous customer.

GEORGE ANTHONY B. 
Rating:
5.0

The gentleman who helped us get the trailer was professional efficient and kind. He was also the same person who helped us unhitch the trailer. He had been standing out in the rain for some time dealing with other rental equipment and was still so pleasant when he helped us. We love renting things from this location.

DONNAALBRIGHT B. 
Rating:
2.0

There needs to be more counter help. The truck wasn't well maintained and there was almost no gas when I drove off. I put $35 dollars in the tank and was not compensated when the truck was returned.

SHARONSTERNOFF B. 
Rating:
3.0

For both the pickup and drop off you had one guy working at a busy location, trying to handle both the desk and the truck lot. While both of the guys (different guy morning vs. afternoon) were doing a great job, it's ridiculous to have only one employee. One result is I did not get the additional items (moving blankets, dolly) that I ordered and wasn't going to stand in line so the one poor guy would have to deal with it.

James C. 
Rating:
5.0

Customer did not leave a comment.

KIRPATRICKJON D. 
Rating:
5.0

Brian Doss was excellent. He is kind, polite and always willing to help.

Hortencia T. 
Rating:
5.0

The front desk check-in person, Bill, was excellent. He handled a lot of person very well and efficiently. The only negative comment would be that the gasoline tank wasn't filled. I got gas a few blocks away and he needed almost four gallons. Other than that I give this facility an 'A' rating!

SCOTTALAN P. 
Rating:
4.0

The young lady behind the counter was excellent, courteous, efficient and customer oriented.

Sidney C. 
Rating:
5.0

excellent service.

Michael A. 
Rating:
4.0

This is a great location and we got our equipment in and out efficiently. The only drawback is that there is no customer parking on site or nearby.

MARIA VIRGINIA B. 
Rating:
5.0

Guy working at front desk had a bit of an attitude and should be more well-mannered.

EMAD A. 
Rating:
3.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

jeswanth M. 
Rating:
3.0

Same place but the best service in 20 years.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Svetoslava J. 
Rating:
5.0

Brian was very helpful

John B. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Great service!

MATTHEW MILLARD R. 
Rating:
1.0

Had truck for one day I was charged for 2 days

SIEHWA L. 
Rating:
5.0

Manager was working alone December 26 and did a great job juggling several customers at the same time.

Steven K. 
Rating:
5.0

I'm not sure the phone app check-in helps, it seemed to make things more complicated.

Thomas S. 
Rating:
5.0

The noise of the engine during acceleration was quite loud. I'm not sure if it was normal or needed some maintenance. But it definitely seemed loud to me.

JOSEPHRICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
2.0

Unreasonable to be required to have TWO phone numbers, and a smart phone with a camera to rent a van. Location should be able to record driver's license information without requiring customer to own a smart phone.

TIMOTHYMICHAEL B. 
Rating:
5.0

The service was excellent

JOHNJOSE S. 
Rating:
5.0

Everyone at this location in falls Church is absolutely fabulous.. professional helpful and friendly. We rented a truck last week and returned some boxes this week they make the process easy

Terri F. 
Rating:
5.0

The staff is very friendly! Always quick and easy in and out. Love this location. Don't change a thing. Liz

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
1.0

the truck had engine problems i was charged for stuff i didn't ask for , and the associate did not care to help in anything

SAMIRMAHMOOD H. 
Rating:
5.0

Customer did not leave a comment.

Jerald B. 
Rating:
4.0

Customer did not leave a comment.

MUNNA K. 
Rating:
5.0

Counter service was easy and convenient.

edward K. 
Rating:
5.0

Customer did not leave a comment.

Lou NN S. 
Rating:
3.0

Customer did not leave a comment.

Terry N. 
Rating:
1.0

Everything was perfect, EXCEPT the personel on the counter. The guy was very rude, lazy and did not explain in detail what I was renting. He was hitting the plastic screen while talking and yelling as if we can't hear. When I asked for his name, he just stayed quite. I took a picture of him, if you would like to follow up, please do not hesitate to contact me to scaballero.geo@gmail.com. Thanks.

SANTIAGORICARDO C. 
Rating:
5.0

Easy drop off!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Sophie S. 
Rating:
5.0

Great experience

JEFFREY N. 
Rating:
3.0

Customer did not leave a comment.

Kollin J. 
Rating:
4.0

Better customer service, better cleanliness, and better instruction on which vehicle the customer ordered

PATRICKMATTHEW R. 
Rating:
5.0

My experience was great with the U-Haul in Falls Church I really do recommend this location it's very convenient.

SONYA YVONNE W. 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
3.0

NO

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
3.0

We had to pick up the truck from a location that we did not sign up for, so we were disappointed not to be able to pick up in our neighborhood but had to drive much farther.

Nagavalli S. 
Rating:
4.0

I was informed at the counter during the rental process that the fuel tank was full and that I should return it the same way. When I drove off the lot, the fuel tank was at 7/8. I drove just 30 miles and filled it up before returning it. Nearly 7 gallons and $25 later I was told there was nothing that could be done to remedy the situation. Buyer beware. If you see something, say something.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
4.0

Truck in excellent condition. Thank you.

GREGORY V. 
Rating:
5.0

Is better than location Columbia pike.

JOSEDANIEL N. 
Rating:
5.0

Customer did not leave a comment.

ALVARO Q. 
Rating:
1.0

Did not have my reservation reserved trailer

Alex R. 
Rating:
5.0

Great Service

Zoe H. 
Rating:
4.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDADAM K. 
Rating:
4.0

Customer did not leave a comment.

VASIL S. 
Rating:
1.0

They were very unreceptive & short. They said to park the car and everything will be emailed. Sure, I understand that but I would still like to know what I'm being billed for and how much it's going to be.

SYED ARSAL A. 
Rating:
4.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Omar C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
3.0

Uhaul corp needs to get their ducks in a row. They double booked a reservation and are making their employees' lives a living hell. Upper management needs to crack down on "computer issues" and lazy intermediate managers. The employees tried their hardest to make things right. The locations in northern Virginia are super busy, but non-store management makes it worse when reservations get double book, want customers to take vehicles back from a 50 min destination. Locations thought of customers first, corporate thought about them first, and its showing at almost every location I have used in recent years.

EVAN S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

OMAR B. 
Rating:
5.0

The staff, especially the lady who helped me were great and patient in explaining everything. Solid experience!!

Puneet B. 
Rating:
5.0

Tatiana was thorough, and professional. She did an outstanding job. Great place and great customer service. Will come again.

Dawne O. 
Rating:
2.0

Workers seem uninterested

SHELTONWINSLOW H. 
Rating:
4.0

Customer did not leave a comment.

Ohryn V. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

No recommendations, the staff were very helpful and knowledgeable.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Gerard C. 
Rating:
3.0

I did not get the extra equipment I ordered and paid for. I had a dolly, and blankets ordered. The online check out gave me no special instructions on extra action I needed to take to ensure these were received, so I assumed they were in the truck as they had been in the past. This made for a much more difficult move.

Amanda S. 
Rating:
5.0

The UHaul seemed to have a transmission issue

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Tank was empty at pickup, so had to make up myself what someone else didn't do, but mentioned this to Tatiana when I dropped it off, and she surprisingly gave me a fuel credit, even though I had not documented it. Well done.

Doug E. 
Rating:
5.0

Javon Collins was excellent. He is patient and knowledgeable, went above and beyond to help me with the rental.

ADAM W. 
Rating:
5.0

staff is SUPER friendly and helpful - please give them kudos

Elizbeth W. 
Rating:
5.0

The lady at sales counter was great Very friendly , knowledgeable and efficient. I was in and out so fast and service with a smile. This is the way customer should be. Uhaul is luck to have such talent.

Declan S. 
Rating:
1.0

The representative was awful. Did not answer questions. He said the trailer was not available until I went outside and booked it online. Waited 30 minutes for him to come out and hook it up to my suv. He was a miserable person.

BEYCAN A. 
Rating:
5.0

Brian and other members of this location are great and courteous!

Ming C. 
Rating:
4.0

Customer did not leave a comment.

heather C. 
No reviews have been submitted for this location.

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