Customer Reviews for U-Haul of Forest Park

Friendly and efficient staff. Was a very easy experience.

These are good people here. I have rented trucks here before and I will always use this location in the future.

Great place, Great team, Great service. Guys are helpful and inviting. Willing to do anything for you and truly go the "Extra Mile".

We returned our trailer 1 hour late and even though I called and tried warn them we were charged an entire extra day. Just seems kinda dickish

Be more flexible with scheduling changes. I reserved for 1200-400, but couldn't return the vehicle until 630. I called U-Haul before 400 to let you know. You said a note was placed on my contract. When I returned the vehicle I was charged for a 2-day rental.

John knows me as a client so he knows what I need when I call or be there

Exceeded expectations

Don't screw up my reservation and clean out back of truck.

Keep up the good work.

Received the uhaul below a 1/4 tank. Originally was marked as above a 1/4 tank but it was actually below it, and had to be adjusted. Should not give a customer a uhaul below 1/4 of a tank when they are driving 1+ Hr away

There’s no available parking spaces. I had to park five blocks away and walk to your facility. What pissed me off was that your employee got to park next to the building but I had to walk in the snow. I’m not pleased

The staff was great and understanding the both times I had to call the office because I was running behind......

Employees should be trained to let the customer know details about returning after hours. I have returned after hours before to other uhauls in kenosha and have never been told that I need to click a button on a smart phone or will be charged nearly double the rental fee. I specifically asked that employee if all I needed to do was return the key to the box and he said yes, so that’s what I did. Then when double the cost turned up on my card, I questioned it and was told by the manager that it’s in the contract. Yes, the contract that is very wordy and several pages long. It would be a courtesy to your customers if you went over simple things like this so they are not charged unnecessarily. I would not recommend renting from this uhaul as there are many others in Kenosha that have their customers in mind.

Pricing was a bit obscene. I rented a cargo van, drove a total of 50/60 miles and my total was $66. On top of the $10 of gas I had to put in $76 to use a van for half a day is very unreasonable. I enjoy the convenience of Uhaul but I will definitely shop other van/truck rental companies for my next move.

This location is great. Guys are awesome. Not sure how to make it any better.

Nothing, everything was great

Everything was fine. However, they need to be more accurate gas tank notes. Said tank was 7/8th full and it was only 5/8th full.

Dropping off the equipment was easy. The person I dealt with was very fast and provided professional service.

I just want to say the gentlemen at this location are AMAZING! They go above and beyond. I had first rented the Uhaul for one day - then had to extend it another. Went to return it - and told him I was coming back on Friday to get it again (this was Thursday) he told me just to hold on to it and he would extend it. I told him I had no place to park it (personal obligations) and he told me I could leave it there until I needed it - he joked about needing it until Sunday (more on that later) but I said no, Saturday. I don't think he realized how much that little gesture meant!!!! Then, I was supposed to return it on Saturday (our last day of moving) but at 5:30 am I was sicker than a dog - there was no way I was able to unload a truck let alone drive the truck back!! So, my daughter called and he extended one more day. My daughter and I joked about how he probably hung up the phone and said :"told ya so!" We will definitely rent from these young gentleman again! Keep up the strong customer service game! These days, it's hard to come by!!!!

Nothing because everything was good from the start.

The staff was very accommodating, on the ball and very efficient. The online reservation worked seamlessly for me. Overall a very good experience.

Had a flat tire and the customer service was outstanding! Absolutely would use U-Haul again

Vehicle had a front end issue causing hard steering. Vehicle inspections should be more in-depth prior to rental to the public.

Great service at the 39th location! I go there for propane as well. Thank you for providing these services.

Reserved appliance dolly with trailer and had no dolly when we came. Did us no good to have trailer and no dolly. Totally wasted day!! Said computer showed there should be 5 and there were none! Very irritating!

The van I rented was almost new, which was nice.

Check engine light on.

The strap on the appliance dolly was cut, so the gentleman took it off the bill. That is great customer service! Thank-you!

The left side tire was severely out of balance and caused a severe vibration. The hitch was worn out and largely over sized and although it was tighten down made a terrible clunking noise. it even damaged the plating on my hitch ball

The parking/driveway area could be enlarged to eliminate congestion.

The staff is ALWAYS friendly, knowledgeable and helpful with any questions or concerns.

I have been renting a uhaul every weekend this past month and up until I came to this location I have had nothing but trouble. This location is always friendly, attentive and ensure you are getting the best truck for your needs! I will only rent from this location for now on!

Was given the wrong address for my reservation so it was not a great start to my moving day. My complaint is not about the team at the Uhaul of Forest Park they were fantastic. My complaint is how the Uhaul reservation system as a whole. First the wrong time was scheduled. Second the time was scheduled correctly but I was given the completely wrong address to pick up my uhaul truck. Third the person I was sent to the first time was incredibly rude and unhelpful. Rhodes Auto Sale and Repair needs to be removed as a Uhaul dealer. Dan the man upfrotn was nothing but rude and snarky. Finally you need to get the reservation figured out cause sending the wrong address to me was unacceptable.

Great service and availability. I walked in with no reservation and walked out with a van that I needed for the day.

Lower the price to two days if that's all you need.

The van I rented was generally clean, but not thoroughly cleaned. There was an empty can deep in one of the door pockets, and crumpled foil candy wrappers in one of the cup holders. The van itself drove very nicely, and the wipers worked fine. Thanks!

Excellent service as usual!

Great service in and out in five minutes .

The guys were very helpful

Continue to be nice, polite, attentive and always thankful. Thanks for making my moves more comfortable.

Everything was expected.

very quick process

This was great when they were open but the after hours was horrible.. we rented the uhaul for 830pm I started the process at 807pm to ensure I had enough time to have the uhaul when needed we didnt officially get the uhaul until almost 9pm and then we ended up driving to the location and were late for the pickup came back and dropped the uhaul off ... cost me over 50.00 for nothing because uhaul entered in my info incorrect... definitely not happy

The truck was filthy (cab). Spilled sticky substance, crumpled paper, smashed water bottle, grimy dash, dirty windows.

Very good experience. The two gentlemen working we’re both knowledgeable and very helpful.

Have better customer service!!!!

Shout out to Patrick for taking my reservation on Wednesday and also getting me on my way with the trailer without any hick-ups. He was very pleasant and easy to work with.

Great bargain