Customer Reviews for U-Haul of Forest Park

my truck was broken in the U-Haul website was down for hours I was unable to trade my truck in. I ended up sending the contract early the next morning. Person at the Uhaul told me that they had a rash of break-ins and Damage Done to their truck yet they still rented trucks knowing this

Check the wiring to make sure that they are completely covered with no cuts in the casing.

Friendly staff and very knowledgeable.

Mileage is outrageously expensive. Employees were nice. Back of can was a little dirty at pick up. overall good experience except the price was ridiculous for the time and mileage used.

Nothing, employee was informed and professional. Robt

Quick, Clean, and Safe

Nothing, my experience was great, I am glad you are here for us when we have to move.

John, who checked me in, did a fantastic job. I'll recommend that whoever needs to rent, should see him!

Keep doing what you're doing. It's why I continue to use your services.

I normally use this location because the equipment is always ready to go and I am in and out quickly.

Such great service. I'm using this location from now on. Thanks.

I was told the vehicle I requested would be ready at 4:30pm...it was. Tank was full truck was clean and I was on the road in minutes. Professional and courteous!!

set everything up on line, sill had to do the process when at the location.

Everything went will! No complaints.

The young man was very professional and courteous. Keep up the good work!

Staff are motivated and knowledgeable in company practices.

The truck was dirty inside and out. Lots of damage.

The representative at the check in counter did a fantastic job. He was helpful, informative and efficient. I wish I would have gotten his name so I could recognize him personally instead of just the UHaul location.

For my Reservation #27531665, I ended up going to the Forest Park WI location after the Piggly Wiggly U-Haul (Jimmy) agent in Zion Il 60096 treated me horribly. Jimmy was unprofessional, arrogant and unaware of his current inventory. This was a very busy time (Saturday afternoon) and Jimmy had many customers renting equipment. When checking in, Jimmy at Piggly Wiggly informed me that he did not have my trailer available for my reservation #27531665 that I had just made three hours prior online. He said he could upgrade me to a dual axle car hauler trailer which was not an acceptable option and I asked him to rent me a small box van, which he had 6 currently available and asked to work with me on a price. At this point Jimmy arrogantly tells me-“That's not how it works”. Jimmy had also told me that the trailer that I rented was late coming back from the previous renter and he had placed numerous calls asking for it to be brought back. I did not believe he was being truthful with me at this point and decided to contact U-Haul customer service via the phone and had pleasant conversations with two different agents regarding this situation. I was told I could pick up the same trailer I originally rented from the Forest Park location as an option. When leaving the Piggly Wiggly location heading to Forest Park U-haul, I noticed Jimmy now outside on his cell phone, perched on the identical trailer I rented that he said was not in his inventory. I drove over to him and asked for an apology for telling me that the trailer was not on his lot. I was told by Jimmy-“That's not going to happen”. At this point he walked right back into the store and waiting patiently in line again to talk to him, I was told ”We're done today”. This person should not be a representative of U-Haul and I have never been treated like this at other U-Haul locations.

Great experience. Great value. Quick move from storage facility to university apt.

It was a great experience.

Very professional staff. We were in and out in a couple minutes.

The customer service is superb. Everything I needed was taken care of with a very low cost and extended hours of truck use. Thank you, Uhaul, for making life easier!

The vehicle was okay in decent shape charging for everything (like use of the dolly $7.00) was excessive and 19cents a mile was excessive. On of Your techs asked why i didn't rent a vehicle from Waukegan Illinois, where I live, and I replied .19cents a mile moving a family member from Mt Pleasant Wisc. to Madison Wisc. I need to add 60 extra miles to an already excessive tab. Apparently he didn't understand the concept of saving money as his comment was "Whatever" The online by phone turn in was not as easy to accomplish as I had to add location services to my phone to accomplish what a photograph would do and I almost didn't make the 8pm turn in time i set up.

The truck I was given was old, the transmission was slipping, there were no emergency blinkers and the passenger side mirrors could not be adjusted adequately.

I walk into the store at 9:05 on Aug.1,the young guy behind the counter said what do you need and then asked do you have a mask!!!!!! I said sorry will get one! Not having a mask on was my fault, but being asked what do you need!!! How hard is it to say good morning or how can I help you!!!!

WINDOWS. WINDOWS. WINDOWS. Vehicles always awesome and staff is outstanding. Only complaint I ever had, from either location is windows on the inside are horrible. Usually have to clean myself before leaving for my trips.

The truck I was supposed to pick up did not even arrived on site until an hour after my scheduled pickup time. The truck was hastily cleaned it still smelled like cigarettes and there were ashes throughout the cab. Furthermore once the car hauler was hooked up there was no instruction on how to load the vehicle or how to utilize any of the components on it. Additionally one of the furniture dollies provided was broken and the wheel did not rotate this was not discovered until I was loading the vehicle at my residence. The truck also performed poorly in the Rocky mountains where would not go above 50 miles an hour which caused issues with traffic. Lastly, this is not necessarily a reflection of the Kenosha U-Haul but when I booked the trip there was no mention of a military discount, this was only discovered well after the fact.

Service was top notch. Very friendly and helpful.

Employee said all lights were operational when we tested them. I noticed, when I got to my destination, the right rear light actually wasn't. The trailer they provided was not safe.

When we picked up our truck on Saturday we noticed a facial mask and a empty Pepsi bottle inside the cabin of the truck. The employees were notified and they said the vehicle was not sanitize were cleaned out. I contacted the manager who stated in employee use the Truck for his own personal use and did not clean it out He stated he contacted the employee who used it and asked him if he had Covid or symptoms in the employee said no. I advised him just because the employee is not showing symptoms doesn't mean he's not a carrier and I am at risk of getting sick due to my low immune system. I am very disappointed and disgusted that this truck was not disinfected or cleaned out before receiving it

It would be great if the facility had parking for the vehicles, while using a rental. It was uncomfortable to park the vehicle on the street. Otherwise, great customer service.

Things were good but the process could have gone a little faster. I think there were new people there still learning. so I understand that.

No complaints. Checked in online and was in and out at both check in and out.

Great service.

This location is always top notch! Thanks!

Customer service was good. There sign at the shop said all trucks are wiped down. However, upon getting into the truck I wiped down the handles, gear shift, wheel etc... my wipes (note plural) were filthy. There was NO WAY it was wiped down. At this time that should be essential.

Great bargain